Your LocalAvaliações 

4.008
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

What a fantastic service we've had with your window cleaner Joshua A super friendly.. helpful and positive person who also sorted out my payments as I was paying too much for the services Happ... Ver mais

Avaliado com 1 de um total de 5 estrelas

Despicable company. Signed me up to they website citing I was in control. Despite having not requested a clean, I had someone come out to clean twice! Uninvited. Sunday morning I heard someone at the... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

One star because you’re not allowed to put none. Absolutely sh/t didn’t turn up, can’t log in to the account to cancel it. If you’re reading this PLEASE DONT WASTE YOUR TIME. honestly waste of money t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Joshua is amazing he always rings ahead to let me know what time he will be with us , he is very understanding if you have to miss a month and is very easy to talk to. Joshua does a thorough job on al... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de limpeza de janelas

Escrito pela empresa

Our goal is simple: to build the UK’s best window cleaning business—one that people are proud to be part of.


Informações de contato

Our Services

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3,6

Bom

O TrustScore é 3.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,6

Todas as avaliações

(4.008)

1.723 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Guy who cleaned our windows at Halfords…

Guy who cleaned our windows at Halfords was brill and went the extra Mile! Thanks Dean!

1 de junho de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're happy to hear you had a brilliant experience with our window cleaning service! We appreciate your kind words.

Avaliado com 1 de um total de 5 estrelas

Absolute con.

What a con have had bills from these, but had no windows cleaned. Have CCTV and no one has come at the time they said.

29 de maio de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

Good morning Leon, We are concerned to hear this and appreciate you bringing it to our attention. If you could contact us on 0333 000 2012 with your details we will investigating this matter thoroughly.
Many Thanks

Avaliado com 5 de um total de 5 estrelas

Thank you Ellis from the customer service team

I would like to thank Ellis for sorting out my first clean . The company is using a new system so there having to put customers on this new system which obviously takes a bit of time and when I called to speak to Ellis she was very lovely and polite and dealt with my query efficiently and also resolved the issue so thank you for that . Customer service was great 👍

28 de maio de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're so glad to hear that we could assist you efficiently with your first clean! It's wonderful to know our team provided such lovely and polite service. Thank you for your kind feedback.

Avaliado com 1 de um total de 5 estrelas

Disappointing

This company just disappeared off the radar without any communication. Now I have dirty windows.

26 de janeiro de 2026
logotipo da Your Local

Resposta da Your Local

Good Morning Mr Tinsley, we sincerely apologize for the lack of communication and any inconvenience this caused. We are reviewing this internally and a member of our team will be in touch shortly.
Many Thanks

Avaliado com 5 de um total de 5 estrelas

Phoned in the morning to say he was…

Phoned in the morning to say he was coming this morning and text before he arrived, excellent job

28 de maio de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We are so glad to hear we provided excellent service and communication. Thank you for your positive feedback!

Avaliado com 5 de um total de 5 estrelas

Job well done by Joshua

Joshua has cleaned my windows on a number of occasions and has always done a thorough job.
I am always informed about the date my windows will be cleaned on and I also receive a reminder about leaving the gate open so that he can access the back of the property.
The windows are always cleaned on the day arranged, the payment request follows and I make the payment with my phone, a receipt of payment is forwarded, job done and it all goes really smoothly. No messing about or changing of arrangements...which is a rare quality these days!
Thank you

27 de maio de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We are so pleased to hear about your positive experience with our window cleaning service. It's wonderful to know that our communication and efficiency are appreciated. We truly value your kind words and continued support. Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

Great service all ways on time Joshua…

Great service all ways on time Joshua always very helpful and will go above and beyond

26 de maio de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're so glad you consistently receive great service and appreciate your positive feedback!

Avaliado com 1 de um total de 5 estrelas

I have been trying to contact you by…

I have been trying to contact you by phone and email to cancel my service but you do not answer

I have been trying to contact your service team for days by phone and you so not answer

26 de maio de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

Good morning Janine, We are sorry to hear about your difficulty reaching us. Just to confirm our customer relations team are contactable on 0333 000 2012
Many thanks.

Avaliado com 1 de um total de 5 estrelas

Dishonest, unreliable, and stressful

​I signed up for their services but immediately became suspicious when, after entering my card details, I couldn't actually create an online account. This account was supposedly meant to give me a full view of my upcoming cleans, allow me to add notes, and let me change clean frequencies. The representative who set everything up for me rang their office, and I was told someone would send over an account reset link so I could log in. Unsurprisingly, that link never arrived.
​I called them back to explain that I still couldn't access the account and requested to postpone my first clean, which was scheduled for the following week. Because I couldn't log in to update this myself, they claimed they were having "system issues." They promised to put a note on my account to push the first clean back by two weeks, telling me to just "give them a ring" if anything changed.
​After thinking it over, I decided to cancel. I simply do not have the time or patience to ring a company every single time I need to reschedule a clean because their online portal doesn't work. Furthermore, after reading other reviews on here, I started seriously worrying about them having my card details. I read horror stories about people being charged for full cleans when their back gardens were locked, and then struggling to get a refund—which seems to be a recurring theme for this business.
​I decided to fully cancel the service and sent a formal cancellation email—no acknowledgment.
I then rang them directly to cancel. They said it was fine and promised a confirmation email—again, absolutely nothing arrived.
​I trust this company so little now that I have actually gone to the length of cancelling my bank card to ensure they cannot take any unauthorized money from my account.
​This has been a very poor and incredibly stressful experience. I have since managed to find a local window cleaner who is cheaper, has great communication, and is far more reliable. Do not sign up with this company—it is absolutely not worth the stress!

21 de maio de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

Good morning Karolina, We are truly sorry to hear about the incredibly frustrating experience you've had with our services, from the issues with account creation and accessing the online portal to the difficulties you faced with rescheduling and ultimately canceling. We understand your concerns regarding your card details and the lack of communication you experienced. Your feedback is invaluable, and we are taking immediate steps to investigate these serious issues and improve our processes to prevent similar situations for others.

Avaliado com 5 de um total de 5 estrelas

New Window Cleaner 🥳

Looking forward to having our windows washed by Joshua who very kindly sent the link through to my phone . Very friendly and although we havnt had our windows done yet he did an amazing job of our neighbours. 🙂

22 de maio de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We appreciate you sharing your positive experience! We are happy to hear about the friendly service you received and look forward to assisting you.

Avaliado com 5 de um total de 5 estrelas

5 star service

Fab window clean from Joshua today, I really appreciated the phone call about an hour in advance to let me know of his arrival as I have to allow access through a gate into the back of the property.

I always receive a thorough and friendly service from Your Local, always receive a text the day before, and it has been super easy to rearrange one date that no one was around to allow access into the back.

Thanks again Joshua :)

22 de maio de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We are so happy to hear you had such a positive experience with our window cleaning service! We truly appreciate your kind words about the advance call and the thorough, friendly service you consistently receive. We value your feedback on the ease of rescheduling.

Avaliado com 5 de um total de 5 estrelas

Had a guy called Joshua out today came…

Had a guy called Joshua out today came at the time he said he would an did a grate job 👍🏼

22 de maio de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're so glad to hear Joshua provided great service and arrived on time. Thank you for your kind words!

Avaliado com 5 de um total de 5 estrelas

Joshua is the only person who has…

Joshua is the only person who has cleaned my windows properly from the company. Great worker. Appriciated thank you

22 de maio de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're happy to hear about your positive experience with our window cleaning service. We appreciate your kind words!

Avaliado com 5 de um total de 5 estrelas

Dean bates from north east commercial…

Dean bates from north east commercial team attended sainsbury's monument metro station, always cheerful and arrives in great spirit. Does a great job, always leaves everything clean and tidy after himself. Communicates well with the store with what he is doing and if needs anything. Great guy that does a great service!!

22 de maio de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're happy to hear that our team member is cheerful, thorough, and communicative. We appreciate you acknowledging their dedication to providing great service and maintaining a clean workspace. Thank you for your positive feedback!

Avaliado com 2 de um total de 5 estrelas

Window Cleaning

Okay
This company keeps phoning saying we owe money for window cleaning, they were paid at the time of the cleaning, due to this we have told them we no longer want the windows cleaning but you keep ringing saying we have not paid.
Stop ringing

21 de maio de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

Good morning, We apologize for the repeated calls and the billing confusion. We want to investigate this thoroughly. If you could please contact us on 0333 000 2012 we will look into this immediately for you.
Many Thanks

Avaliado com 5 de um total de 5 estrelas

Liam Rayner was very polite on the…

Liam Rayner was very polite on the phone and provided excellent service, my windows are the cleanest I’ve seen them! Very pleased with service

20 de maio de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're delighted you're so pleased with our service and that your windows are sparkling! We appreciate your kind words.

Avaliado com 5 de um total de 5 estrelas

Joshua always lets me know the day…

Joshua always lets me know the day before he comes. Always cleans my windows well. Much appreciated Joshua

20 de maio de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

We're glad to hear you appreciate our service and consistent communication. Thank you for your kind words!

Avaliado com 2 de um total de 5 estrelas

Turned up once never been back since!

Guy knocked on the door asked if I wanted to sign up thought brilliant just what I needed, saved me a job of looking! Signed up, someone came and never been back since. Was suppose to arrive 30th April, never did. Then again 14th May, never did!

30 de março de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

Good morning Laura, We are concerned to hear about the missed appointments and the inconvenience this caused. If you can please give us a call on 0333 000 2012 with your details we can look into this and arrange a cleaner to come out straight away for you.
Many Thanks

Avaliado com 1 de um total de 5 estrelas

Very Disappointing Service

I honestly don’t recommend Your Local at all. They cleaned the windows in like one minute and left. No ladder, no proper cleaning products, they just used high-pressure water. Our windows ended up dirtier than before. Also, the account they created for us doesn’t even work — we can’t log in at all.

17 de abril de 2026
Avaliação não solicitada
logotipo da Your Local

Resposta da Your Local

Good Morning, We are truly sorry to hear about your unsatisfactory experience with our window cleaning service and the issues with your account login. If you could please contact us on 0333 000 2012 we can resolve this straight away.
Many Thanks

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