Zapper Avaliações 

3.129
•
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Please avoid sending anything to this ridiculous company. The legal advice I have sought told me these Music Magpie/We buy books wannabies will soon come very unstuck. They will steal your belongings... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Love the idea of recycling, wasn’t so bothered about the pennies I could earn. Therefore, spent an hour scanning in barcodes of 117 DVDs, only to be told, having created the necessary account that I n... Ver mais

Avaliado com 1 de um total de 5 estrelas

Echoing the poor experience of other potential customers. I say "potential" in that it was a custom lost due to (1) No Android App being available on Google Play. Why would you continue to adver... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic service from beginning to end. It was so easy to use the app to scan items and then once ready to complete the trade to download the labels. Filled 2 boxes with books, dropped off for collec... Ver mais

Detalhes da empresa

  1. Centro de Reciclagem

Informação fornecida por fontes externas variadas

Since our launch in 2011, we have paid out millions of pounds to happy customers, and processed tens of millions of items. Since our record-breaking appearance on BBC Dragons' Den we have grown to be the destination of choice for consumers looking for the most hassle-free, customer-focussed website for selling books, CDs, DVDs and games, phones, gadgets and LEGO(R)!!


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(3.129)

0 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

HATED IT

The staff were rude, and they did not know how to do their jobs properly. I will not be using Zapper again!

3 de maio de 2022
Avaliação não solicitada
logotipo da Zapper

Resposta da Zapper

Hello Verity, we have no record of you messaging customer services. We are concerned that you would say Zapper staff are rude and we would like to investigate. Please get in touch quoting your trade number.

Many thanks
Zapper Customer Support

Avaliado com 5 de um total de 5 estrelas

Fantastic service from beginning to end

Fantastic service from beginning to end. It was so easy to use the app to scan items and then once ready to complete the trade to download the labels. Filled 2 boxes with books, dropped off for collection & once they were received by Zapper & checked payment was received apx 10 days later. I also love the idea that no book is rejected and is either recycled or redistributed. I will definitely use Zapper again 🙂

30 de abril de 2022
Avaliado com 2 de um total de 5 estrelas

Not really worth the hassle

Thought I'd try using Zapper rather than taking books to a charity shop (in foldable crates I have at home) via a taxi, probably costing me c£8.
Punched in barcodes to 45 books. 2 were "not currently being accepted" (they were textbooks, so not sure what the issue was but I had thought Zapper advertised as never refusing... disappointing). £7 odd for 43 books. Not great but better than a slap in the face. Labels easy to print etc. However, on realsing I would have to supply the boxes to send them in, I am sure I will be at least £8 down IF I get the quoted value. On top of that Hermes did not turn up to collect. I was at home all afternoon at my desk beside the window and noone turned up, yet it says they "attempted to collect but it looked like the item had already been picked up". I lugged them to a local (luckily) pick up point as I couldnt be bothered unpacking but it wasn't really worth the hassle. All that, and I'll be no better off (possibly worse) than just donating them to a charity shop. I'll just do that next time. It wasn't about money in any case, I just thoughta few quid would have been a bonus, but it would seem not.

13 de abril de 2022
Avaliação não solicitada
logotipo da Zapper

Resposta da Zapper

Hello Claire,

We would not expect our traders to buy boxes to send their items to us. Local shops are always keen to give you their discarded boxes as they have to pay to recycle them.

I hope this helps

Kind Regards
Zapper Customer Support

Avaliado com 2 de um total de 5 estrelas

Frustrating!

Spent AGES neatly packing a large box of books to send to Zapper, only to see a message that the value of my books was less than their £5 minimum required value. I was under the impression that they recycled books for 1p too, but there are clearly some strings attached. Cheesed off that my time has been wasted when they could have stated the information on their minimum required value upfront. Just a simple message on the first page would be more than enough. Disappointing as I now have to try and find another way of selling the books and that is not easy for me as I do not have transport readily available to me as I live in a rural area and do not have a good network of friends who can assist!

26 de março de 2022
Avaliação não solicitada
logotipo da Zapper

Resposta da Zapper

Hello Henry,

I am sorry you were disappointed, we will certainly look at providing some clearer signposting and instructions.

With many thanks
Zapper Customer Support

Avaliado com 1 de um total de 5 estrelas

They are liars

They are liars, who will not pay you the full amount you should be owed. Very disappointed in their terrible service and they will state that the books were in 'poor condition'.....our books were not

24 de março de 2022
Avaliação não solicitada
logotipo da Zapper

Resposta da Zapper

We realise that it can be very disappointing to have items rejected which you considered to be in good condition.

All items are subject to a quality inspection on arrival at our warehouse, this is completed by a team of expert graders who deal with many hundreds of items each day. Trade prices are offered on condition that the item is in very good to good condition. Condition is very subjective but we are looking to see if an item is in a good enough condition to re-sell. If it will not re-sell it is rejected and recycled.

We do not keep rejected items, they are sent to be recycled. Common reasons for poor condition can be water damage, damp pages from being stored on windowsills or writing inside textbooks.

It is not in our interests to reject any item which could re-sell as we have already invested in paying for your items to be sent to us. We make a loss on every item which is rejected and therefore it is not done lightly.

We would refer you to the Condition Guidelines on the website for further details.

With many thanks
Zapper Customer Support

Avaliado com 1 de um total de 5 estrelas

Quoted £20 at tradein- only given £7

Given £20 worth of books (worth much more than this) - reduced this down to £7 when received and claimed they were damaged. Books were all in mint condition, disappointing dishonest and untrustworthy.

They just quoted t&cs stating they're generically damaged - wish I never bothered and gave them to a charity shop.

10 de março de 2022
Avaliação não solicitada
logotipo da Zapper

Resposta da Zapper

Hello Philip,

Of the 19 items traded, none were classed as damaged, 10 were classed as poor condition and would not re-sell. We would encourage all traders to read the Condition Guidelines on the website before trading to avoid confusion over the acceptance of items.

With many thanks
Zapper Customer Support

Avaliado com 2 de um total de 5 estrelas

Time wasting

Like the last reviewer, I too was more interested in recycling than earning cash. I manually keyed in over a hundred dvd bar codes only to be told at the next step that we need a minimum of £5 (500 eligible dvds) to continue.
Tell us at the beginning rather than waste our time and effort when I have better things to be doing.
You're having a laugh at our expense.

PS. Zapper, regarding your reply, I have never contacted Customer Services so I think you confuse me with someone else!!

Reselling is recycling???

This is the result of my google search - note the word 'recycle':

"How To Get Rid of Old DVDs - Zapper. co.uk › blog › how-to-get-rid-of-ol...
Yes, you can recycle your old DVDs! DVDs ........"

10 de março de 2022
Avaliação não solicitada
logotipo da Zapper

Resposta da Zapper

Hello there,

As explained to you when you contacted customer services, we are a trading site and look to re-sell the items, we recycle items for customers trading items. We are not a recycling site just for recycled items.

I hope this explains our service.

With many thanks
Zapper Customer Support

Avaliado com 5 de um total de 5 estrelas

Efficient Process / Service

Scan function worked well. The vast majority of my books were found on your database. The estimate for the number of boxes needed worked (just). Weight was almost an issue for on one box. Payment was received promptly via PayPal

8 de março de 2022

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