Zayian Avaliações 73

Wish I could give 0 stars. I found this company on social media via Pinterest and was fully ready to wait a month for my brass kitchen sink which is why I ordered it on March 21st for an April 21st renovation start date. They assured me that I would receive this item before the end of April and likely before that. In early May when I hadn't received the item yet and the international shipping company they use (Amarex who also has horrendous reviews) only showed one status update on April 27th saying it was in Morocco. Since then it has just said "in transit" for a month now. Their customer service is either slow to respond or they just lie about where my item is and when I'll receive it. They said 2 days ago it was in New York but my tracking number didn't reflect that. Th next day they confirmed it was handed off to FedEx but when I called FedEx directly they assured me they definitely did not have my package. My entire kitchen is unusable because we can't cut the countertops without the sink and my appliances can't go in without my countertops so I'm in an awful stalemate and spending a fortune on takeout in the midst of a renovation. Horrendous experience please use a reputable seller on Etsy with close to 5 star reviews and stay away from this seller. I just started a dispute with my credit card company who knows if I'll ever see my money back or if this item will ever be delivered.

Stay away! Bad quality, does not match with the description and then you cannot return it! This is an absolute scam!

Absolutely awful experience from start to finish and I still haven’t received the product I ordered. I ordered 2 months ago and finally got the shipment last week after they lied continuously about when it would ship. Then they shipped me a faucet and side sprayer so different from what appears online. The tap is different and the side sprayer is a different model. The side sprayer is faulty so the water sprays out even when the lever is not depressed, rendering it completely useless. I’m hoping to get some money back and order another side sprayer because dealing with them is totally fruitless. If I could give 0 stars I would.

If I could give zero stars I would. My brass shower and two faucets never arrived. I reached out asking them to go ahead and cancel my order after they lied over and over about being shipped. They did cancel my order, but never refunded me my $1300. They refused to do so after several attempts on my end. I got my bank involved and its been an absolute headache ever since.

Item was supposed to arrive in 4 weeks according to website and it’s taken over 8 weeks. I’ve tried calling and emailing the company and no response.

The photo online does not represent what you receive. It looks like a beautiful small copper sink. We received a two layer sink that would be impossible to clean when gung gets between the two layers. I reached out to seller first as there was no way to connect sink. After several emails he said he would create a video of how to install the unit. I still have not received the install instructions days later. Then when I asked how to clean the unit, the seller said the top layer comes off to clean. It does not. It is solid attached. I have asked to return the item and seller is now ghosting me.

Great customer service, beautiful sink!

My first sink was damaged in delivery and got stuck in a delivery warehouse! The customer service team got it taken care of within hours and had a new one shipped out! Thank you for making this easy and timely!!

The faucet looks beautiful and feels very solid. It works well and really upgraded the sink area. Very happy with it.

Really nice light, looks great and feels well made. Very happy with it.

False advertising shows a picture of a product on Pinterest with 3 different component and a price that you thought you purchased it for, then it turns out if you read the fine print each of the three options added together trippel the price

The length of time to get the product is too long. Still don't have it yet... so I can't comment on the quality.

I was sent a tracking number but no shipping provider. It's a week after the projected arrival date and no clue where my product is.

The copper shower head is beautiful! Up dated tracking would be nice. Tracking showed my package in transit when in fact it was delivered! No problem. I love the shower head and would buy again from Zayian.

We Ordered a copper sink, packaging is incredible...so carefully packed in a wooden crate. Absolutely stunning sink, such high quality. Customer Service is outstanding. Highly Recommend!

fast postage

amazing product

Everyone I spoke to was very helpful, thoughtful and polite. Very happy with their customer service.

I placed an order on August 26th, and the product still hasn't been shipped to the US. I've followed up several times over email to ascertain shipping status, and the product is still in Morocco as of September 22nd. If the product was going to take this long to be delivered, the lead time should have been represented as such upfront.

It took a while to get but that was the delivery system. Absolutely beautiful! Can’t wait to install the sink. It was packed very well..
Whenever I had a question the response was immediate.. definitely will be buying more..

shipping is terrible, no communication and long. We feared that we got scammed. Then the product arrived and it is good