I ordered glasses while in Canada visiting my daughter. I live in the Caribbean and cannot get goods so easily there. I ordered them a month in advance to be shipped to my friend who I was going to v... Ver mais
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Veja o que dizem as avaliações
The price is very reasonable for how cute these frames are! I knew immediately that I would be buying my first pair of prescription glasses from Zniff after seeing them on tiktok years ago. I'm now on... Ver mais
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I heard about zinff through an influencer I follow a couple years ago. Zinff has been my go to place to buy glasses, they are great quality, cute designs and affordable prices. Love that they constant... Ver mais
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Compre los lentes Tide fotocromaticos. Son hermosos!!! Y muy cómodos. A la luz tenue del sol ya se cambian de color. Yo lo recomiendo. I bough photocromatic lens, frame Tide. They are beaut... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Zinff.com is a professional and global online optical store, offering trendy and high-quality eyeglasses at affordable prices to worldwide customers. We always cooperate with the top frame designers, lenses manufacturing factories and well-known couriers to ensure our eyeglasses are made with high-quality and can be delivered safely to customers. We are always improving our customer service and hope each customer can have a pleasant shopping experience with us.
Informações de contato
6901 K Ave suite 103, 75074, Plano, Estados Unidos
- service@zinff.com
- zinff.com
4,5
Excelente
179 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Zinff Optical
Hi Anakhim,
Thanks for your positive review. We always try our best to offer better eyeglasses and service to our customers. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any other help, feel free to contact us.
LiveChat: Start a Live Chat at zinff.com
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Sincerely,
Zinff Customer Support
Instant Solution
The company makes very well sturdy glasses that do the job perfectly. I sadly got a pair that didn't quite fit, so they gave me an instant credit to be used on the site immediately. I was able to reorder another pair of sunglasses that should fit better this time. The person I chatted with was professional and got straight to the point on how to fix the matter. I only had to pay for shipping and couldn't combine the code with any other code (understandably so); in the end, I was 100% satisfied. I will order my future pairs of glasses from here!
21 de fevereiro de 2023
Avaliação não solicitada
Resposta da Zinff Optical
Hi Brittany,
We are happy to knwo you are satisfied with our service. We always try our best to offer better eyeglasses and service to our customers. If you need any other help, feel free to contact us.
LiveChat: Start a Live Chat at zinff.com
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Sincerely,
Zinff Customer Support
Costumer service was extremely helpful and quick to respond
I accidentally ordered a pair of glasses which were too big for my face and emailed customer support to see if there was anything I can do. They did not hesitate to message me with a couple of solutions to my problems. They were very kind and straightforward, I can’t wait to receive my new pair I bought.
16 de fevereiro de 2023
Avaliação não solicitada
Resposta da Zinff Optical
Hi Emily,
We are happy to knwo you are satisfied with our service. We always try our best to offer better eyeglasses and service to our customers. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any other help, feel free to contact us.
LiveChat: Start a Live Chat at zinff.com
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Sincerely,
Zinff Customer Support
gen was really nice about my concerns.
14 de fevereiro de 2023
Avaliação não solicitada
Resposta da Zinff Optical
Hi Lori,
We are happy to know that you are satisfied with our service. We always try our best to offer better eyeglasses and service to our customers. If you need any other help, feel free to contact us.
LiveChat: Start a Live Chat at zinff.com
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Sincerely,
Zinff Customer Support
Beautiful glasses
Beautiful glasses. I had ordered the wrong pair, but my customer service representative went above and beyond to help me get the correct ones! Excellent service!
13 de fevereiro de 2023
Avaliação não solicitada
Resposta da Zinff Optical
Hi Nancy,
Thanks for your positive review. We always try our best to offer better eyeglasses and service to our customers. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any other help, feel free to contact us.
LiveChat: Start a Live Chat at zinff.com
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Sincerely,
Zinff Customer Support
Great customer service
Quick and easy resolution and the operator was polite and friendly.
28 de janeiro de 2023
Avaliação não solicitada
Resposta da Zinff Optical
Hi Marisol,
Thanks for your review. We always try our best to offer better eyeglasses and service to our customers. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any help, feel free to contact us.
LiveChat: Start a Live Chat (8 pm - 5 am EST, Mon.-Sat.)
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Call us: 1-858-609-0485 (8 pm - 5 am EST, Mon.-Sat.)
Sincerely,
Zinff Customer Support
Helped me exchange my eyeglasses when I…
Helped me exchange my eyeglasses when I messed up my prescription! Thank you Tina!
27 de janeiro de 2023
Avaliação não solicitada
Resposta da Zinff Optical
Hi Teonna,
Thanks for sharing your experience. We always try our best to offer better eyeglasses and service to our customers. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any help, feel free to contact us.
LiveChat: Start a Live Chat (8 pm - 5 am EST, Mon.-Sat.)
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Call us: 1-858-609-0485 (8 pm - 5 am EST, Mon.-Sat.)
Sincerely,
Zinff Customer Support
very helpful customer service bonnie…
very helpful customer service bonnie went out of her way to help me and it helped me avoid ordering the wrong pair of glasses
1 de janeiro de 2023
Avaliação não solicitada
Resposta da Zinff Optical
Hi Emily,
Thanks for sharing your experience. We always try our best to offer better eyeglasses and service to our customers. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any help, feel free to contact us.
LiveChat: Start a Live Chat (8 pm - 5 am EST, Mon.-Sat.)
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Call us: 1-858-609-0485 (8 pm - 5 am EST, Mon.-Sat.)
Sincerely,
Zinff Customer Support
Good Service and Glasses are stunning
Ordering was very easy, there was many helpful tips and the quality of my glasses were great. Although they did break within 30 days, they are very stunning and functional for sunny weather. I was able to receive help from Isabelle, her service was great and she was very helpful as well.
27 de dezembro de 2022
Avaliação não solicitada
Resposta da Zinff Optical
Hi,
Thanks for sharing your experience. We always try our best to offer better eyeglasses and service to our customers. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any help, feel free to contact us.
LiveChat: Start a Live Chat (8 pm - 5 am EST, Mon.-Sat.)
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Call us: 1-858-609-0485 (8 pm - 5 am EST, Mon.-Sat.)
Sincerely,
Zinff Customer Support
Even though my order came in and had…
Even though my order came in and had damage to it, i was able to communicate with customer service in a timely manner. They were able to give me a coupon to get a new pair of glasses, so i will be able to get my much needed new pair of glasses
22 de dezembro de 2022
Avaliação não solicitada
Resposta da Zinff Optical
Hi Stephanie,
Thanks for sharing your experience. We always try our best to offer better eyeglasses and service to our customers. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any help, feel free to contact us.
LiveChat: Start a Live Chat (8 pm - 5 am EST, Mon.-Sat.)
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Call us: 1-858-609-0485 (8 pm - 5 am EST, Mon.-Sat.)
Sincerely,
Zinff Customer Support
Awesome Experience
1. Glasses are of astonishing quality.
2. Shipment is pretty quick, considering they are starting from scratch
3. If there are any issues whatsoever, they are resolved quickly. And I mean quickly.
19 de dezembro de 2022
Avaliação não solicitada
Resposta da Zinff Optical
Hi Beth,
Thanks for your review. We are so glad that you like our eyeglasses and are satisfied with our service. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any help, feel free to contact us.
LiveChat: Start a Live Chat (8 pm - 5 am EST, Mon.-Sat.)
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Call us: 1-858-609-0485 (8 pm - 5 am EST, Mon.-Sat.)
Sincerely,
Zinff Customer Support
Awesome service and quality
The team is very specific and caring when reviewing your order and prescription. Second time purchasing and definitely not the last!!
16 de dezembro de 2022
Avaliação não solicitada
Resposta da Zinff Optical
Hi Mark,
Thanks for your review. We are so glad that you are satisfied with our service and eyeglasses. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any help, feel free to contact us.
LiveChat: Start a Live Chat (8 pm - 5 am EST, Mon.-Sat.)
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Call us: 1-858-609-0485 (8 pm - 5 am EST, Mon.-Sat.)
Sincerely,
Zinff Customer Support
Very helpful and detailed
Very helpful and detailed. Response was quick and easy to solve and speak with
14 de dezembro de 2022
Avaliação não solicitada
Resposta da Zinff Optical
Hi Kp,
Thanks for your review. We are so glad that you are satisfied with our service. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any help, feel free to contact us.
LiveChat: Start a Live Chat (8 pm - 5 am EST, Mon.-Sat.)
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Call us: 1-858-609-0485 (8 pm - 5 am EST, Mon.-Sat.)
Sincerely,
Zinff Customer Support
Great customer care
I ordered 2 pairs of glasses and they're so beautiful and arrived so quickly! One of them broke after a few months and when I contacted customer services they instantly got back to me! As they were under guarantee it was all sorted! No hassle, great customer service!
13 de dezembro de 2022
Avaliação não solicitada
Resposta da Zinff Optical
Hi Patricia,
Thanks for your review. We are so glad that you love our eyeglasses and are satisfied with our service. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any help, feel free to contact us.
LiveChat: Start a Live Chat (8 pm - 5 am EST, Mon.-Sat.)
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Call us: 1-858-609-0485 (8 pm - 5 am EST, Mon.-Sat.)
Sincerely,
Zinff Customer Support
I love the glasses I purchased!! 10/10
I love the glasses I purchased! I was a bit hesitant since I've never really purchased glasses with prescription online before… but 10/10 they came out perfect. I will order another pair soon that’s how much I like them. Great prices for great quality. The shipping speed was to be expected so that wasn't a problem at all.
6 de dezembro de 2022
Avaliação não solicitada
Resposta da Zinff Optical
Hi Nicole,
Thanks for your review. We are so glad that you love our eyeglasses. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any help, feel free to contact us.
LiveChat: Start a Live Chat (8 pm - 5 am EST, Mon.-Sat.)
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Call us: 1-858-609-0485 (8 pm - 5 am EST, Mon.-Sat.)
Sincerely,
Zinff Customer Support
Not worth your time or money
The quality of the glasses is not good. Very flimsy and weak. I am very unhappy with these glasses. I bought two pair and both are poor quality.
5 de dezembro de 2022
Avaliação não solicitada
Resposta da Zinff Optical
Dear Amanda,
We would like to begin by extending our heartfelt apology for the poor service you experienced at Zinff.com.
We offer a 30-day Fit&Style guarantee and a 365-day product guarantee to help you make a return or replacement. We have reached out to you by email at service@zinff.com about our solutions.
If you need any help, feel free to contact us.
LiveChat: Start a Live Chat (8 pm - 5 am EST, Mon.-Sat.)
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Call us: 1-858-609-0485 (8 pm - 5 am EST, Mon.-Sat.)
Sincerely,
Zinff Customer Support
Great products!
Easy site to use, great products, great prices and coupons!
8 de novembro de 2022
Avaliação não solicitada
Resposta da Zinff Optical
Hi Vanson,
Thanks for your review. We are so glad to hear that you have a pleasant shopping experience with us. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any help, feel free to contact us.
LiveChat: Start a Live Chat (8 pm - 5 am EST, Mon.-Sat.)
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Call us: 1-858-609-0485 (8 pm - 5 am EST, Mon.-Sat.)
Sincerely,
Zinff Customer Support
Great quality even better price
I’ve gotten both prescription sunglasses and regular glasses in the Aphrodite frame. I’ve not been disappointed. They’re comfortable and so cute. Glasses used to be just corrective eyewear for me but now they’re a fashion statement as well. Not to mention, there’s always a promotion going on so it’s easy to snag a pair for even lower prices. I highly recommend this company.
24 de novembro de 2022
Avaliação não solicitada
Resposta da Zinff Optical
Hi Ariana,
Thanks for your review. We are so glad that you love our eyeglasses. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any help, feel free to contact us.
LiveChat: Start a Live Chat (8 pm - 5 am EST, Mon.-Sat.)
Email us: service@zinff.com (Reply within 24 hours on workdays and 48 on weekends)
Call us: 1-858-609-0485 (8 pm - 5 am EST, Mon.-Sat.)
Sincerely,
Zinff Customer Support
Where do I start… I really love my…
Where do I start… I really love my glasses! I saw them on TikTok first, and obviously I think everyone’s first impression is “it’s probably a scam” but I I really liked the unique designs so I got the style “Pearl” in clear color and ever since I got them I wear them everyday! Only thing is they did take a little while to arrive but it’s because the prescription making for my glasses was a little complicated, but overall they are very unique and excellent quality ! I VERY MUCH RECOMMEND!!
17 de julho de 2022
Avaliação não solicitada
Resposta da Zinff Optical
Hi Kat,
Thanks for your review. We are so glad to know that you love our eyeglasses. Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any help, feel free to contact us.
LiveChat: 8 pm - 5 am EST, Mon.-Sat.
Email: service@zinff.com
1-858-609-0485
(8 pm - 5 am EST, Mon.-Sat.)
Sincerely,
Zinff Customer Support
Lovely glasses
The glasses are stunning! I love it my purchase and the customer service is really great. Thanks for all.
8 de novembro de 2022
Avaliação não solicitada
Resposta da Zinff Optical
Hi Barbara,
Thanks for your review. We are glad to know that you have a good shopping experience with us.
Zinff offers a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any help, feel free to contact us.
LiveChat: 8 pm - 5 am EST, Mon.-Sat.
Email: service@zinff.com
Toll free: 1-858-609-0485
(8 pm - 5 am EST, Mon.-Sat.)
Sincerely,
Zinff Customer Support
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