Zinff Optical Avaliações 

179
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I ordered glasses while in Canada visiting my daughter. I live in the Caribbean and cannot get goods so easily there. I ordered them a month in advance to be shipped to my friend who I was going to v... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The price is very reasonable for how cute these frames are! I knew immediately that I would be buying my first pair of prescription glasses from Zniff after seeing them on tiktok years ago. I'm now on... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I heard about zinff through an influencer I follow a couple years ago. Zinff has been my go to place to buy glasses, they are great quality, cute designs and affordable prices. Love that they constant... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Compre los lentes Tide fotocromaticos. Son hermosos!!! Y muy cómodos. A la luz tenue del sol ya se cambian de color. Yo lo recomiendo. I bough photocromatic lens, frame Tide. They are beaut... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Distribuidora de óculos
  2. Loja de Acessórios de Moda
  3. Loja de óculos de sol

Escrito pela empresa

Zinff.com is a professional and global online optical store, offering trendy and high-quality eyeglasses at affordable prices to worldwide customers. We always cooperate with the top frame designers, lenses manufacturing factories and well-known couriers to ensure our eyeglasses are made with high-quality and can be delivered safely to customers. We are always improving our customer service and hope each customer can have a pleasant shopping experience with us.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

179 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

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4,5

Todas as avaliações

(179)

15 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Photocromatic lens

Compre los lentes Tide fotocromaticos. Son hermosos!!! Y muy cómodos. A la luz tenue del sol ya se cambian de color.
Yo lo recomiendo.

I bough photocromatic lens, frame Tide.
They are beautiful!!!, and very comfortable. With a very soft sun light they change color.
I recommend.

8 de novembro de 2022
Avaliação não solicitada
logotipo da Zinff Optical

Resposta da Zinff Optical

Hi Katia,

Thanks for your review. We are glad to know that you like our eyeglasses.
Zinff offer a 30-Day Fit & Style Guarantee and a 365-Day Product Guarantee. If you need any help, feel free to contact us.
LiveChat: 8 pm - 5 am EST, Mon.-Sat.
Email: service@zinff.com
1-858-609-0485
(8 pm - 5 am EST, Mon.-Sat.)

Sincerely,
Zinff Customer Support

Avaliado com 5 de um total de 5 estrelas

Love my glasses!!!!

Frames are very comfortable and lightweight😊

19 de setembro de 2022
Avaliação não solicitada
logotipo da Zinff Optical

Resposta da Zinff Optical

Hi Becca,

Thanks for your feedback. We are so happy to know that you like our eyeglasses. We will try our best to provide better eyeglasses and service to customers.

Zinff CS Team

Avaliado com 1 de um total de 5 estrelas

No customer service

I've just ordered glasses and tried contacting customer service about my prescription and I haven't gotten any response yet.

14 de agosto de 2022
Avaliação não solicitada
logotipo da Zinff Optical

Resposta da Zinff Optical

Hi Faith Nwobi,

Sorry for the unpleasant shopping experience. Our CSR replied your message within 24 hours, which may not meet your expectation. We will try our best to offer better service in the near future. Thanks for your feedback.

Zinff CS Team

Avaliado com 1 de um total de 5 estrelas

Does not care about the customer

I received a product and want a refund. I immediately started speaking with a customer rep and they are argumentative, rude and unwilling to allow me to return my product for a refund. They are using scare tactics like you will be responsible for shipping, we are based in China so the shipping will be high, and you will not get a full refund, with shipping you would not have any money back. What is the point of forcing a customer to keep a product they are unhappy with??? This was the worst place to purchase from, as they obviously do not care about their customer.

26 de maio de 2022
Avaliação não solicitada
logotipo da Zinff Optical

Resposta da Zinff Optical

Hi Morgan,

Sorry for the unpleasant shopping experience. Our
specialist will contact you to offer you a satisfying solution and we will try our best to offer better service in the near future.

Zinff CS Team

Avaliado com 5 de um total de 5 estrelas

My Favorite Pair of Glasses

I absolutely love my glasses I've ordered from Zinff. They are by far the most complimented article I own. I choose to wear them over any other pairs I have. Super comfortable and high quality.

19 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best glasses I’ve ever had!

I have spent so much money with other companies and I couldn’t believe how inexpensive my glasses were with all the add ons. I always reduce my lenses, add blue light filter, and anti glare/anti smudge. I spent About 75 bucks total!!!!! So I bought more. I’m never buying from any other website BUT Zinff! And I always get so many compliments on my frames!

1 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Definitely Recommend

I have ordered 3 pairs of glasses from zinff as I love the huge range of stylish frames. So simple - just pop in your prescription details and wait for them to be delivered! You will not be disappointed! I have had so many compliments on all 3 set of frames I have ordered.

thanks so much!!

21 de março de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Literally the worst return policy ever

Literally the worst return policy ever. I have bought so many glasses from so many websites and each one always lets me receive a full refund. My problem is that my prescription makes glasses about 100 plus dollars so instead of wasting 100 dollars on a pair I'm not sure I actually like, I buy the frame with no prescription or customizations to try them on. I tried to do the same with this website and they are making it seem like refunds are the worst thing to do. They complain about filling out an RMA form and having to send it to the lab, etc. If it's so hard to accept a return, then don't do them at all! I read the policy and they are telling me something different. If you plan on returning frames on this website I suggest going on firmoo or eyebuydirect.

17 de março de 2022
Avaliação não solicitada
logotipo da Zinff Optical

Resposta da Zinff Optical

hi dear customer, we are sorry that our products did not satisfy you. Regarding our return policy, we were offering you a return & full refund choice and another choice you may need. since you only need to have a full refund, pls just reply us. we will issue the refund to you refer to our return policy ASAP once we receive your email. much appreciate for your understanding.

Avaliado com 5 de um total de 5 estrelas

I was skeptical at first but LOVE my new glasses

I was skeptical at first ordering off a website but my glasses came in quickly and well packaged with a nice case and cleaning cloth. My prescription was correct and all added features work as stated. These are so much cheaper than glasses at the eye doctor and Zinff offers so many more stylish options which is my favorite thing about this site. My glasses are so adorable and I get so many compliments! I just ordered a second pair in a different style 7 months later!

4 de janeiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unfortunately, my expectations were not met

I translated my review to english so everyone can read it. German below.

The delivery took less than two weeks. Unfortunately, I had to find out that the glasses are probably not the right strength. It looks way too strong. I've been wearing glasses for 15 years, so I can say I know if it's too strong. In addition, the difference in diopters between old glasses and new glasses is not much, so I shouldn't notice a drastic difference when putting on the new glasses, but it is there.

I also got an email from UPS that I have to pay customs duties later. I didn't like that at all.

German:
Die Lieferung dauerte nicht ganz zwei Wochen. Leider musste ich festellen, dass die Brille vermutlich nicht die richtige Stärke hat. Sie wirkt viel zu stark. Ich trage seit 15 Jahren Brillen, also kann ich behaupten, dass mir das auffällt. Noch dazu ist der Unterschied der Dioptrien von alter Brille zu neuer Brille nicht viel, daher sollte ich beim aufsetzen der neuen Brille keinen drastischen Unterschied merken, dieser ist aber vorhanden.

Zusätzlich bekam ich eine Email von UPS, dass ich Zoll nachbezahlen muss. Das gefiel mir gar nicht.

6 de dezembro de 2021
Avaliação não solicitada
logotipo da Zinff Optical

Resposta da Zinff Optical

Hi, we're sorry our products didn't satisfied you. We can help you with it. You only need to reply to our service email and our service agent will help you with it. Thanks.

Avaliado com 5 de um total de 5 estrelas

Fantastic Brand, Ditched my Kate Spades! TRY THEM you won’t regret it..

Fantastic brand, excellent communication and fast service catering to the individuals needs! Best part is this is fully online! Price points incredibly realistic, and a huge variety of prescription and non prescription products! I opted for prescription glasses and for the first time - blue light blocking - computer screen lenses. SAVED my eyes from fatigue.
I quite literally stopped wearing my $350 Kate spade designer lenses & wear my ZINFF frames everyday! Certainly we’ll worth it, and service will help if you have any issues.
Truly one of a kind!

31 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We received our glasses and we like…

We received our glasses and we like them. There’s a problem with the glasses but the customer service helped us quickly. Thank you. We will buy more from this company!

29 de outubro de 2021
Avaliação não solicitada

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