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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Wow! The only products i have used where ive gotten so many compliments. Highly recommend this brand. The quality is great and will continue to use.

Avaliado com 5 de um total de 5 estrelas

Lovely oud products for men. Been using for years, black oud is my favourite, nice woody long lasting scent which is a definite compliment getter. Makes a great gift and highly recommend

Avaliado com 1 de um total de 5 estrelas

Second time ordering, first time was a few years ago. This time, been waiting since end of November 2025, no delivery, atrocious sourcing, product was good the first time but service is really poor un... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered the Black Oud Beard Oil and Balm. Arrived quickly; both smell exceptionally good. Strong in that the scent can be smelled even through the container, yet subtle in that it isn't overpowerin... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de produtos para cabelo
  2. Loja de Cosméticos
  3. Centro de Saúde e Beleza
  4. Perfumaria
  5. Loja de produtos de higiene

Sobre ZOUSZ

Escrito pela empresa

ZOUSZ was created out of a desire to create highly luxurious and deeply masculine grooming products that stand out because of the way they’re made, the way they’re presented and the way they make you feel.

Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.

Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

589 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 83% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Best In The Market, Hands Down!

Where do I even begin!

Zousz beard products are top quality. I have been buying for 2 years now. My favourite is the beard balm, it’s perfect. My beard for anyone reading has tight curls and is long which is where the beard balm really begins to show off as combing it has become even easier than my previous routine with black castor oil (which got messy after a while and stained shirts)

The scent has become like a signature scent for me. It is mature, clean and lasts 24hr even after a shower im the evening. Best brand on the market by far! Prices some may question being expensive but the quality and product longevity reflects that! Bearing in mind I use this twice a day often i still get 6-8 weeks from it considering I have a large beard.

23 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent products…love the smell

Excellent products…love the packaging…it’s an amazing gift for the men in your life. I have bought a few times and would always go back. The customer service is on point with a quick friendly response.

23 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

7 year review !

Hi

I just wanted to say I have been using this beard oil product for 7 years including many other items such as pomade and perfume gold oud and regular .

I have a photo of when I first purchased also in 2018 on the zousz Facebook page.

So you can definitely Believe me when I say this is the best value brand and best product for your beard !!

Thank you for creating such a quality product !

This is a very genuine user non promo review !!!

3 de maio de 2025
Avaliação não solicitada
logotipo da ZOUSZ

Resposta da ZOUSZ

Thank you so much for your kind words and continued support — 7 years is amazing, and we truly appreciate your loyalty. It means a lot to hear how much you value our products, and we’re so glad they’ve become part of your routine.

Your feedback really motivates us to keep doing what we do. Thanks again for taking the time to leave such a genuine review!

Avaliado com 4 de um total de 5 estrelas

I brought 2 “gift sets” from this…

I brought 2 “gift sets” from this company to gift to my brothers. The package arrived damaged and the packaging of the products themselves were a cheap plastic material and not anything like the quality displayed on their website.
I was extremely disappointed as I had spent almost £200 on gifts that were definitely not worth the price.
I was in touch with customer service and was assured a full refund.
I have yet to receive the refund and the company has not been in touch with any kind of update.

Edit: the company was quick to contact me after writing this review and has refunded the full amount.

9 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Best Beard Product I’ve Ever Used – A Game Changer!

I purchased the ZOUSZ Beard Balm on 14/02/2025, and I can confidently say that this is, without a doubt, the best beard product I’ve ever used! For years, I struggled with a dry, flaky beard, constantly searching for something that could provide the right balance of moisture and nourishment. I’ve tried countless brands of oils, balms, and conditioners, but nothing seemed to work—until now.
From the very first application, I noticed a difference. My beard instantly felt softer, smoother, and more manageable, and within just a few days, the dryness and flakes that had plagued me for so long had completely disappeared. It’s honestly a game changer!

One of the standout features of this beard balm is the incredible scent. It’s rich, luxurious, and long-lasting—easily one of the best-smelling products I’ve ever used. Unlike other balms that fade away quickly, the fragrance of ZOUSZ lingers for hours, keeping my beard smelling fresh and sophisticated throughout the day.
But it’s not just about the scent—this balm delivers outstanding hydration and all-day moisture retention. My beard feels soft, healthy, and well-groomed from morning until night, without any greasy or heavy residue. It absorbs perfectly, giving my beard a natural, well-maintained look without feeling sticky or weighed down.

If you’re someone who struggles with dryness, itchiness, or beard flakes, or if you just want a high-quality product that will elevate your beard game, I highly recommend trying ZOUSZ. I genuinely can’t wait to explore more of their products, and this will 100% be a staple in my grooming routine from now on.
Thank you, ZOUSZ, for creating such an exceptional product!
⭐⭐⭐⭐⭐ 5 Stars – Worth Every Penny!

27 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Misleading images, poor customer service

Misleading images. I brought the gift set for my partner because of the nice packaging of shampoo and beard balm but was given total different packaging.

This was a blind purchase I can’t smell the product through the internet so I purely brought the product because the package looked like a nice gift. But instead I received the products in boring packaging of tubes and tubs nothing like the fancy shampoo pump bottle and beard balm in the nice glass jar pictured on the listing!

When I emailed them about this they said they’ve ran out of their normal packaging and this boring packaging is going to used until April. But why not temporarily remove the pictures of the nice packaging and leave only the pictures of the standard boring packaging or add to the description that we won’t receive the glass jar.

I looked up reviewed on TikTok etc prior to buying this and seen everyone else get the beard balm in the glass jar so had no idea that this is not what I’d receive.

They didn’t offer no solution or apology for misleading me into buying this product. it would’ve been nice to acknowledge they falsely advertised the product and compensated me somehow by offering some sort of refund or something since they claim the fancy packaging is out of stock but none of that was offered and I can’t be bothered returning it.

Wouldn’t order again! Very annoyed. If your buying off here cos it looks nice and u think it will make a nice gift then don’t bother.

I also opened the beard balm to smell it and it doesn’t have a scent. I thought it would’ve have a nice oud smell to it but it doesn’t. All those saying it smells good are either lying or I’ve got a defective item idk

20 de fevereiro de 2025
Avaliação não solicitada
logotipo da ZOUSZ

Resposta da ZOUSZ

We sincerely appreciate your feedback and understand your concerns. We sincerely apologize for any disappointment this may have caused.

We have also reached out to you multiple times, offering a resolution, including a free replacement in the original glass jar packaging once it restocks. Please feel free to get in touch so we can arrange this for you. Your satisfaction is important to us, and we would love the opportunity to make things right.

Thank you for your support and for bringing this to our attention—we truly value your feedback.

Avaliado com 3 de um total de 5 estrelas

Absolutely shit got in contact lost…

Absolutely crap got in contact lost parcel still no reply have been in contact now and hopefully resolve the issue asap

27 de janeiro de 2025
logotipo da ZOUSZ

Resposta da ZOUSZ

Dear Shazad,

You placed an order on Friday to the wrong address - It was not "lost"

We cannot ship to your correct address when you have entered the wrong one!

Despite this, we responded to you on Monday morning and have already re-shipped to your updated address without having received the return order yet.

We would have expected a 5-star review in response to your mistake...Nevertheless, thank you for your order and we hope you enjoy 🙂

Avaliado com 5 de um total de 5 estrelas

The absolute best gift I have purchased…

The absolute best gift I have purchased for my husband. The combination of shea butter and oud make this an incredibly outstanding product. He loves how much it's made his beard so much softer and I love how good he smells. It has a very long lasting fragrance which also set it aside from others on the market. It's the best beard product he has used and if you were in 2 minds about this please don't be i promise you you will not be disappointed. Delivery was fast and I will be regularly buying this massive thanks to the company for producing such a brilliant product.

1 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is some of the best beard products…

This is some of the best beard products I've ever used. It makes my beard ultra soft and very healthy. The scent profile is second to none! I love the oud scent, it is my absolute favorite note. Keep up the good work. The only thing I would ask for us a little more oud!

27 de dezembro de 2024
logotipo da ZOUSZ

Resposta da ZOUSZ

Thank you so much for your fantastic feedback! We're thrilled to hear that you're enjoying our beard products and that the oud scent is your favorite. We truly appreciate your support and will take your suggestion for a little more oud into consideration for future products. Thanks again for the kind words, and we look forward to continuing to provide you with the best beard care!

Avaliado com 1 de um total de 5 estrelas

Very bad service

Very bad service. Ordered before xmas as a main gift for my partner. Delivery failed even though I was home and have a ring door bell. Second delivery not attempted and both times say that the items have been sent back to sender. Very upset and i have had no correspond and spent a-lot of money! Who knows where the package is? Emailed and Dm’d. If no response a chargeback will be opened……

ORDER #16514

30 de dezembro de 2024
Avaliação não solicitada
logotipo da ZOUSZ

Resposta da ZOUSZ

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience caused by the delivery issues with your order #16514.

We understand how frustrating it must be, especially as the gift was intended for such an important occasion. We tried to coordinate with you to resolve the delivery issue but unfortunately did not receive any response to our attempts.

If you have any further questions or concerns, please feel free to reach out to us directly. We want to make sure this is resolved to your satisfaction.

Avaliado com 5 de um total de 5 estrelas

Miglior cera per capelli mai provata

Ho provato la loro cera per capelli ed è davvero fantastica. Ne ho testate molte nella mia vita, ma questa è eccezionale

27 de dezembro de 2024
Avaliação não solicitada
logotipo da ZOUSZ

Resposta da ZOUSZ

Thank you so much for your wonderful feedback! We're thrilled to hear that you loved our hair wax. We truly appreciate your support and are glad it stood out among the others you've tried!

Avaliado com 5 de um total de 5 estrelas

Smells expensive

Smells expensive
Good quality
Perfect gift
Amazing

25 de novembro de 2024
logotipo da ZOUSZ

Resposta da ZOUSZ

Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality and fragrance of the product. It means a lot to us that you consider it a perfect gift. We truly appreciate your support and look forward to serving you again in the future!

Avaliado com 5 de um total de 5 estrelas

Excellent company to buy from!!

I was very excited to try this product as i think it is very innovative and a lovely idea. The smell is nice and quite subtle so not overpowering at all. The consistency is quite waxy therefore it holds the hair in place well. The customer service is fantastic and they definitely do prioritise customer satisfaction.

25 de novembro de 2024
Avaliação não solicitada
logotipo da ZOUSZ

Resposta da ZOUSZ

Thank you so much for your thoughtful feedback! We’re delighted to hear that you enjoyed the product and found the scent subtle and pleasant. We’re also glad to know that the consistency worked well for holding the hair in place. Your kind words about our customer service mean a lot to us, and we’re happy to know we could meet your expectations.

We truly appreciate your support and look forward to serving you again in the future!

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