I purchased a Cross Rollerball and unfortunately it had a faulty lid which kept falling off. I contacted customer support and they said they would talk with Cross about getting a replacement for me.
After 2 weeks I hadn’t heard back then received an email from Pen Heaven, thanking me for my patience and advising they were sending out a new replacement to me ahead of hearing back from Cross, which I was delighted by. They even told me to keep the original to use in the future for parts.
The new pen arrived the following day and was perfect.
The customer service I received was excellent. I had shopped with them previously but now I will use them for all my pen needs.
Wouldn’t hesitate to recommend them to you. 👍