0800 HomeFix Ltd Avaliações 

Our drain was blocked due to dirt from a construction job. I called up at 11am and had a booking for 8am the next day.

Luke arrived promptly at 8 and identified the issue and resolved it within 2 hours.

Very happy with communication, explanation and quality of work. Not 5/5 as the total cost of the callout and resolution was on the pricier side.

Dean explained everything about the problem and even dealt with Thames Water for me. Very professional and would recommend highly.

Very responsive to arranging a plumber attending. Sean was really nice. Explained everything and got the job done on the day. Replaced new parts in our toilets, fixing the leak and improving the flush. Only marked down from 5* as was a little on the pricy side, but can’t fault the company because they were super quick to arrange the call out, communication was brilliant and we’ve sorted the problem promptly. Cheers guys.

Very professional service from Luke. Adaptable and clear with instructions and very knowledgeable. Great service

Super service by Charlie, from start to finish fixing a broken bath tap.

First of all, the work was excellent. The invoicing and after sales less so. They installed a new electric shower for me. The technician was excellent and his work cannot be faulted. However, when I received my invoices in two parts, there was no mention of the make and model of shower installed, nor the price I had been charged for the shower, just a lump sum with VAT. For guarantee purposes on four separate occasions I requested a revised invoice indicating the make and model of shower and purchase price. I was given a long email explaining Homefix does not provide detailed invoices, etc. I responded by saying that for the manufacturer's guarantee I needed proof of purchase. Merely stating "new electric shower" would not be sufficient. I finally received a revised invoice with the type of shower installed buried in the text. I asked for the actual purchase price I was charged for the shower, and received the same boilerplate response regarding not providing itemised invoices, etc. Also, when the type of shower was discussed, I requested a Mira Sport. I was told they would install a Mira Advance. The word "Advance" led me to believe it was a better quality shower. Imagine to my surprise it is a shower designed specifically for people with disabilities and vulnerabilities. This is stated on Mira's website and also confirmed by Mira's customer service. I have since spent an extra £100 to purchase a shorter hose and better quality showerhead to get a half-decent shower. So yes, their work is good and they respond quickly. However, before you go ahead, be very specific about what you want and what you are going to get and if they are installing something with a manufacturer's warranty, insist on proof of purchase. I also want to point out that the total amount was £162 more than the estimate. I requested an explanation, but was quite surprised to receive a refund of said amount! I still didn't get an explanation, though. However, at least they must have realised there was an error somewhere.

Responded to my request for a quote same day, even though it was late. Managed to book an inspection next day and all work was completed the day after. Charlie was efficient, friendly, and made sure everything was clearly explained and broken down for me every step of the way. Even went the extra mile and fixed the flusher on the toilet. Would highly recommend!

Thank you so much to Sean for coming to plumb in my dog grooming bath so that I can get back to work.
Sean was very friendly and easy to talk too.
The work needed and costs were outlined and explained clearly. The work space was left tidy and clean.
I highly recommend Homefix and will be using them again if the need arises.

Friendly, professional men, they took time to explain their findings and the implications. Would be happy to recommend.

I had a blocked pipe and Luke came to investigate. He quickly located the problem and was able to fix it with specialist equipment. I was very impressed with the high degree of professionalism and was also very relieved when the problem was resolved.

Eliot attended on time and did a great job replacing 2 isolation taps. Nice guy and knows his football as well as his plumbing!

I wish I could give Kevin at Homefix a million stars. After having our boiler break and having 7 British Gas engineers in to look and it and no one able to fix it I was very much at the point of giving up - enduring no hot water or heating for nearly 2 months.
We contacted Homefix Ltd and were beyond delighted that they sent us Kevin - who was incredibly experienced, there is nothing about boilers he doesnt know. I can't rate Kevin highly enough - he was so calm, so helpful and did a deep dive into the issue that no one else seemed to be able to sort.
Thanks to Kevin my boiler has been running so smoothly - its beyond amazing to have a warm flat again and a hot shower. I really thought it could never be fixed but he managed it.
From now on I am only trusting Kevin to sort this boiler out and will have him on speed dial for any plumbing issues.
Really cannot recommend highly enough

Charlie was very knowledgeable and professional and fixed my leaky bath very quick. Thanks!

On Saturday 27th June I put in a request with 0800 HomeFix Ltd to fix my mother in laws toilet. 
A team member called me and booked in Sunday 28th June between 10 to 5pm ..
No one turned up and my mother in law literally stayed with her phone that whole time in order to make sure she didn’t miss the engineer. 
I was informed by my mother in law about the no show so I called and couldn’t get through until 4:50pm that very day.
I spoke to someone who bluntly said “they couldn’t come, call back tomorrow” to which I naturally expressed my shock at this persons poor customer service skills, he than took it seriously and told me and I quote “I can see on our system that the engineer didn’t turn up due to it being to far away“ which even he said was a poor reason bearing in mind they took the job knowing where the address was located.. 
I than told him to book this in again for Monday between 10am to 2pm which he assured me he had done, as a precaution, I asked if someone could call me on Monday between 8am to 9am and I was called at 8:30 am Monday by a colleague.
To my shock they said nothing has been booked in and I naturally become frustrated, this colleague actually sighed on the call and at times , was short with me not seeming to understand how poor the service had been thus far. They told me they would send a confirmation email to say an engineer was booked in, but nothing was sent , so I had to call again to ask for confirmation and they sent it, I received it straight away which tells me it probably was never sent the first time round. 

During my call I expressed some form of good will to which they said “what do you want us to do” I said surely that’s for you to decide as a company who let a customer down at this point, multiple times… they said they would let their manager know. 

The engineer, turned up and I spoke to him from my mother in laws home, he said payment was required to which I responded I am apparently having a good will gesture looked into and asked him to call the office to figure out what would be done, which he did. 

Here is where things take a even more drastic turn.. A colleague called me and said I understand you are expecting some sort of discount, I explained the situation again, they looked up things on the system, spoke to the engineer and their “solution” for this was to knock 5% off ! Which of course I thought was a joke, all this person on the phone could keep saying is “well parts are expensive and there’s quite a bit of work to do” which I responded saying, surely you can see that this isn’t about the parts it’s about the poor service , they eventually spoke to a manager and they came up with 10% which again I thought was poor as that translates to £34 which is pretty measly… To my shock this person now  actually said “well we have given you over £100 off which we think is reasonable”.. I naturally asked where they got the over £100 from and they actually said “the £120 was subtracted from the final bill. I had to explain to them that this is how deposits work, I had paid that deposit on the Saturday and naturally it should be subtracted from the total bill.
They still seemed confused and even said “well if that’s how you want to take it”.

I am sure anyone would agree that this is outrageous, how does the staff not know what or how a deposit paid by a customer works?
They eventually admitted that all that would be done would be to take £34 off and even said do you want this done or not, I need to let the engineer know.

To which I said yes, as at this point I needed to get the job done for my mother in law.

I sent a complaint to the customer support team and unbelievably they said “it was clearly explained that you had over £100 taken off the inconvenience” which shocked me once again as yet again I had to explain that the £120 was a deposit I was asked to pay and to date the only “discount I received was a pathetic £34 off.. They have now not responded to my follow ups as it’s clear they do not want to resolve or do the right thing for this terrible string of poor customer service.
Just to note, at no point have I received a refund on my deposit so the actual claim of a “over £100” is a lie.
Be careful before using this company, there are plenty more out there who value customer service at a very high level and who also understand basic mathematics especially around how deposits work..

Excellent service from start to finish. I found a leak affecting my downstairs neighbour and requested a fix through the Checkatrade app. I had a call back from 0800 HomeFix almost immediately; the person on the phone explained the process and gave me an initial cost before booking an appointment.

Ross arrived on time, inspected the issue and explained clearly what needed to be done. The flush valve was broken and needed replacing and the filler valve was loose and leaking water through to the neighbour below. He gave me a quote before starting any work, then went straight out to get the parts and got the job done quickly and cleanly to a high standard.

Throughout the job Ross was professional and patient with all my questions. Would definitely recommend 0800 HomeFix.

Shaun came and replaced all our radiators, he was very friendly and helpful, we're extremely pleased with the service.

Not at all impressed with his company. When booking the plumber I was told that there was no call out fee, but I was to pay £120 for the plumber to come and diagnose the problem and he would get to work right away and could potentially fix the issue within that hour for the £120. In reality he spent less than 15 minutes in my house, glanced at the toilet and the bath and then came back with a quote of a whopping £720 to fix a toilet flush, a toilet trickle and replace a bath plug. When I queried the high cost the company would not give me an itemised breakdown as this 'isn't something they provide'. I'm not surprised, as there was no way they would have been able to justify that amount. Their communications boast 'Transparent Reporting and a 'Clear breakdown of the job'. This simply isn't true. The employee on the phone said they would see what they could do about the price, but I've not heard from them. I feel like I've been scammed. £120 to waltz into to someone's house for a few minutes and do no work is a pretty clever business model.

Came out quickly. Charlie was very nice and helpful. All fixed and working with no problems.

Both guys were really helpful. They recognised the issue quickly and solved it after collecting the parts they needed. All fixed in a few hours.

Charlie and Jack came to look at a leaking water tank, unfortunately the tank was split so it ended up being a complete tank change which was completed quickly and efficiently the next day despite the extremely hot temperatures up in the loft.