Beware! Rip off! Web-site states 4.7 out of 5. If you read the reviews you can see what customers really report. The member of staff handling this was very rude and unprofessional. The plumber... Ver mais
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Veja o que dizem as avaliações
Please read all the reviews and take note, do not use these guys. We needed an emergency electrician, asked price told £45 plus repairs. Tried to cancel 5mins later, told we must pay £45 anyway,... Ver mais
Rip off, not transparent, rude, dismissive, force payment onto you, on the spot, will charge you excessive amounts. Charged us 270 pounds for 45 minutes work (plus another 30 minutes because he misp... Ver mais
A empresa respondeu
Absolutely abysmal. I wish I had found the other reviews first and gone elsewhere. Using these cowboys has probably just cost me two grand minimum through their plumbers incompetence. I implore... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
BES - Marketing Agency
Informações de contato
Reino Unido
- 247bestemergencyservices.co.uk
1,1
Muito Ruim
429 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Total scammers
Total scammers, £305 for one hours work. Plus call out charge and then extortion for parts. Please don’t use them. I should have read the reviews. There are plenty of good plumbers who don’t try to scam you and these are not one of them. Also their response is to offer a discount off the next job - as if anyone would use them again is a joke. These guys will be reported to trading standards so hopefully others don’t fall for the same scam I did.
24 de janeiro de 2025
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Not even worthy of 1 star
Not even worthy of 1 star. They are the definition of scammers. £49.00 call out charge. Technical engineer charged an extra £41.00 when he arrived. They claim to be emergency services turning up within 30 minutes - it's a lie. Technical engineer was 4 hours late before contacting to say it was Friday evening so couldn't see us anymore, will come on Saturday morning (was even late for that too). The £41.00 extra charged on visit, I was told I would get back when I proceeded! I had not even received quotes yet for the repair and what if the quotes were too expensive and I did not want to proceed?! 2 week wait for quotes. Customer service? Their call handlers say different things to one another, got a different story each time I spoke to them. Was told to email a complaint, still waiting on a reply from November 2024. I will never use them and PLEASE DO NOT ANYONE ELSE!
15 de novembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
PLEASE DO NOT CALL THIS SERVICE
PLEASE PLEASE PLEASE Don't use this service. They charged me £280 for 6 mins job and without invoice!
20 de janeiro de 2025
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Charged £519 to replace 50cms copper…
Charged £519 to replace 50cms copper pipe that had burst due to weather. Materials £60, call out £49,
wait for it, labor £440 for less than 1 hour's work.
Waited well over than 90 minutes (they advertise 30 mins). No choice but to get it fixed - losing litres of water a minute. Absolute rip-off.
Emergency call-out fees in my area are £75-£150 an hour. Small Claims court here we come...
15 de janeiro de 2025
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
disgrace
I am writing to express my extreme anger and disappointment with the service I have received from your company, and I demand a response regarding the poor treatment we have endured.
On Saturday, January 11th, at 18:00, I contacted your company requesting an emergency call-out after we arrived home to find our boiler had leaked extensively. I was informed that an engineer would be dispatched within 2-3 hours, which seemed reasonable under the circumstances.
However, 2.5 hours later, I received a call from the engineer, who informed me that he was about to finish for the day and might not be able to come to my property. He then rang back (I could hear a baby in the background, so it was clear he was already home) and asked me to perform diagnostics over the phone. The engineer used plumbing jargon I didn’t understand and then told me he would buy the part required and visit us the following day, Sunday, January 12th, at 10:00 AM.
The next day, I received a call at 11:00 AM to inform me that the engineer had the part, but would not be able to come until 5:00 PM. Later, at 4:50 PM, I received another call stating he would arrive at 6:00 PM. At no point did anyone show any urgency or empathy for the fact that we had no heating or hot water, and we have a young child in the house.
When the engineer finally arrived at 6:00 PM, he did not display a Gas Safety ID badge, and he arrived with only basic tools. While the engineer himself was polite and friendly, the situation felt extremely unprofessional. Within 30 minutes of removing the boiler front cover, he informed me that he didn’t have the correct part and would need to order it. Fine, but then he asked me to pay £180 before leaving, with no breakdown of what work had been completed, just a vague request to transfer the amount to his company’s account. This left us without heating and hot water for another night, and we were not even offered temporary heating to mitigate the situation.
On Monday, January 13th, the engineer contacted me again to say he would arrive at 6:00 PM. My question was simple—why had we, a priority emergency case since Saturday, been left until the last job of the day when we have a vulnerable child in the house? The engineer called again at 6:00 PM, stating that he had one more job before traveling 25 miles to our property. He didn’t arrive until 7:25 PM.
When he did arrive, he began fixing the leak but quickly asked if we had a specific tool. Why was he not fully equipped to complete the work we had been waiting on for days? His lack of preparedness did nothing to reassure us. After an hour of work, the engineer asked to be paid another £200 for the work, plus £45 for the part. We had already paid £180 the previous day, bringing the total to £425 for 1 hour and 40 minutes of work. Again, there was no invoice or itemized breakdown, just a request for payment to be transferred to his company’s account.
To make matters worse, this morning, we woke up to find that the boiler pressure is still abnormally high, indicating that the issue remains unresolved. The stress, anxiety, and inconvenience caused by this ordeal are unacceptable.
We have been made to feel like an afterthought, despite the fact that we clearly communicated our emergency and the vulnerability of having a young child in the house. We have paid an excessive amount for substandard service, and the issue remains unresolved. I expect to hear from you immediately about how you plan to address this situation and what compensation you are offering for this disastrous experience.
11 de janeiro de 2025
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Absolutely scammer
Absolutely scammer, after more than 5 hours delay of the appointment to sort out a boiler issue, the engineer did some work and told me that the problem is solved and asked to transfer £750, which I did ,it worked only for 30 minutes and he claimed the second day after he fiddled with it, that it is completely broken.
I asked for my money back, he agreed but the surprise was they didn’t answer my phone for more than a week and the engineer didn’t answer my messages.
I have to get another company to get me a new boiler which is I didn’t need before.
30 de dezembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Avoid using these agents and find a…
Avoid using these agents and find a plumber directly. The amount they charge is extortionate compared to what the plumber gets. I won’t ever be using these again. However the plumber was excellent and could not fault him at all.
13 de janeiro de 2025
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Overpriced Management Company. PLEASE AVOID
Overpriced Management Company.
Had an issue with my boiler on Saturday and called up for an emergency call out. was told £49 plus labour on top which was reasonable. Plumber arrived, identified the issue within 10 minutes. Sourced the materials, provided me with a return date of Monday and passed me onto the office for the labour costs for the Saturday call out. They provided a cost of an additional £200. For the labour, Being late on Saturday I had no issue with this. They charged for the parts upfront but would not provide a cost for the labour and stated this would be charged based on the works carried out. I assumed this was dependent on the time.
Plumber returned Monday, completed the works within 15 minutes and again passed us onto the office for them to provide a cost of £320 for the labour. asked for a breakdown of these costs and how they was calculated with the time spent, in which they stated they charge based on the works carried out, which is completely contradicting as they was aware of the works prior to our visit and would not provide a labour cost at this point. Within the breakdown they had charged £50 for putting the cover back on and £50 to carry out a reset.
Having spoke to the plumber direct and understanding his costs, the Management company are charging close to 200% mark up on the labour.
This company does not employee their plumbers, do not have an technical knowledge of the works. They will not give you a price for the works even with full knowledge of the works. I can understand why they have a 1.3 rating. Even though the 5 start ratings are clearly auto generated.
PLEASE AVOID
13 de janeiro de 2025
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
DONT EVEN BOTHER CALLING THEM
If I could leave a review without giving it a star, I would. They’re a complete waste of time, rude, and full of excuses.
My boiler broke down on a Saturday leaving me and my children (one disabled) without heating or hot water. Called around dinner time to book an engineer believing their “fast attendence” promise,
Was told up to 2 hours for their arrival which is fine, the weather is dreadful and a lot of homes need help too and I’m fully understanding of this. After no arrival 2 hours after the call, we called back to get an update, told engineer was stuck on an emergency and will be on way shortly. It is currently 8 hours since first call and still no engineer, the phone has been put down on us when calling for updates too. I wish I had read the reviews first and saved myself a whole load of bother, and try find yourself another company.
11 de janeiro de 2025
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Scam company plumber was here for 15…
Scam company plumber was here for 15 minutes moved a stuck valve and charged 360 pounds will be reporting to trading standards
10 de janeiro de 2025
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Appalling
Appalling. I called about my boiler, wanted to know if it was safe as children in the house. Was told there was a £50 call out fee, plus labour. My boiler is still under warranty. I decided, within 10 minutes of calling, to just turn it off and cancel the engineer coming. I called them straight back. They still demanded the £50 'booking fee'. I wish I had read the reviews first. They are taking advantage of people in stressful situations. Reading from a script. I will report them to trading standards, as I can see others have done. Shameful.
IN RESPONSE TO TO THE 247 BES REPLY BELOW:
You have responded incorrectly. I had no engineer. There was no call out. You still charged £49.
4 de janeiro de 2025
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Poor Quality Engineers Dispatched
Great service initially - A Gas Engineer was with us within the hour following a gas leak
But their "Engineer" couldn't work out how to reconnect the gas (it had been shut off by the Gas Safety Board) or investigate the leak. They then changed £280!!
28 de dezembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Absolutely awful company!
Absolutely awful company!! Scam artists! Do not use!!!!!!!
Rude lady on phone also, no customer service skills at all… SCAMMERS
30 de dezembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
as per all the reviews a total rip off
as per all the reviews a total rip off. got charged £380 to fix a leak that took the engineer half an hour.
29 de dezembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
RIP OFF MERCHANTS
The engineers were brilliant the price is insane, £439 for a £15 part and 36 mins in my house
28 de dezembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
It’s a shame that the cost of the…
It’s a shame that the cost of the repair overshadowed an excellent service. My husband spent 4 hours assisting the technician but we were shocked when a 4 hour call out cost £925 …. and this was for labour only. I suggest you ask them what the hourly charge will be before allowing them to commence. Ours wasn’t an emergency but a blocked toilet which caused an internal leak.
He sorted the problem out but over for £225 per hours is outrageous. Will never use them again. Merry Christmas!
28 de dezembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
ABSOLUTELY AVOID
I strongly advise never working with this business either as a supplier or contacting them as a consumer. They are operating exorbitant pricing and policy and putting both the call out professional and the customer in a very difficult position. Had we not been present they would have happily ripped off an elderly couple. ABSOLUTELY AVOID. Ignore the reply below - nothing was quoted upfront and the initial invoice was far in excess of the “engineer’s standard rates”.
28 de dezembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Don't even want to give them 1 star
Don't even want to give them 1 star. Absolute joke of a company. Please read reviews. Came out to fix the boiler now it won't work. No hot water and no heating. Charged my dad a fortune. Now they want more money to come out and fix the shit they caused. Very rude.
22 de dezembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Very bad Some charlatans
Very bad Some charlatans, I do not recommend I am at their place our sockets did not work, when he came the problem was already discovered but he could not do anything. For a service of 49 pounds just because he traveled I have to pay 365 pounds. Disgusting!
24 de dezembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
NEVER WORK WITH THIS BUSINESS
This should be a 0 star review. I asked for a electrician and got sent a boiler technician... how do you make such a dumb mistake? Those are not remotely related.
So not only does the guy who turns up do nothing but stand there but they also turn around and charge £300 for doing NOTHING. The issue stands and over an hour of my time was wasted talking to the technician.
When I call the company to tell them to send me an electrician like I asked, he starts shouting at me over the phone. Absolutely crazy.
NEVER WORK WITH THIS BUSINESS.
23 de dezembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
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