Beware! Rip off! Web-site states 4.7 out of 5. If you read the reviews you can see what customers really report. The member of staff handling this was very rude and unprofessional. The plumber... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Please read all the reviews and take note, do not use these guys. We needed an emergency electrician, asked price told £45 plus repairs. Tried to cancel 5mins later, told we must pay £45 anyway,... Ver mais
Rip off, not transparent, rude, dismissive, force payment onto you, on the spot, will charge you excessive amounts. Charged us 270 pounds for 45 minutes work (plus another 30 minutes because he misp... Ver mais
A empresa respondeu
Absolutely abysmal. I wish I had found the other reviews first and gone elsewhere. Using these cowboys has probably just cost me two grand minimum through their plumbers incompetence. I implore... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
BES - Marketing Agency
Informações de contato
Reino Unido
- 247bestemergencyservices.co.uk
1,1
Muito Ruim
429 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This company is a scam
This company is a scam.
The engineer arrived and I watched him screw and unscrew something and stare at the boiler perplexed. He then turned the boiler on and off and then said it was working again. It took under 30 minutes. As soon as he left, it was not working again but the woman pressured me to pay £280+ on the phone, despite me telling them I wanted to wait and see.
The customer service lady on the phone was extremely rude and the person I emailed was very unhelpful and condescending. They seem to have scammed a lot of people and I am surprised they are still in business after reading that many people have had a similar experience.
DO NOT waste your hard earned money on this company, not only do they not fix anything, they are rude, brusque and condescending. Your money will be better use elsewhere.
28 de setembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Cowboys - AVOID AT ALL COSTS
Please, please avoid this company at all costs. They ripped off my wife while I was traveling, charging 380 for a blockage and 'fixing' the washing machine - but they didn't fix the machine, it's still broken. The 'plumber' clearly had no idea what he was doing.
They say the 'work is guaranteed' but have made no effort to fix anything - instead they want us to spend more money. This is a total cowboy operation, borderline fraud and possibly dangerous. Our next step is the small claims court.
23 de agosto de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
£200 charge an hour!!!
24 de agosto de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
an absolute joke of a company
an absolute joke of a company. Do not use!! Were told the engineer would be with us within 2 hours - 4 hours later no one arrived, had to call them and chase. Still had to pay £50 call out fee, he diagnosed the issue in 10minutes, went to get the parts but then said they won't be ready for another 3 days but I had to pay £100 deposit for the parts. that left us without hot water or heating for 3 days with a small child. He then came back and replaced the part in 15mins and charged us £350!! for 10 minute job. When we asked him initially how much it was going to cost he said my company will tell us. Now a month later our boiler is broken again with the same issue, we called them to tell them as they told us the parts were under warranty but apparently because it has been just over a month we have to pay for everything again. Absolutely not paying them a single penny again!!!
31 de outubro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Poor service and overpriced, not worth the 1 star
I had an incredibly frustrating experience with 247bestemergencyservices. When I called them, I expected quick and efficient service for an emergency issue, but I was left disappointed and overcharged.
I called this company for a quote and end up with a charge of £49.
I noticed that they only have a 2-star rating on Trustpilot, and now I understand why. This company over-promises and under-delivers in every way possible. I wouldn’t recommend them to anyone in need of urgent assistance.
28 de outubro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Outrageous charges but excellent engineer
The engineer was excellent and worth the £49.00 call out fee. However charging, or trying to charge £180.00 for diagnostics which turned out to be two fuses I supplied and established the heating control board was faulty was a joke. Mercedes garages only charge £150 for a full diagnostics scan and visual inspection of a car.
27 de outubro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
So expensive
Charge an unbelievable amount of money. They tell you it's a £49 call out fee but they charge £100's per hour so it costs and extortionate amount of money.
25 de outubro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
SCAMMERS!! Don’t use company
I can’t leave 0 but if i I could I would, I can’t fault the plumbers that came to fix the problems work but this company are just a bunch of scammers, when he came out they told me it would be a £49 call out fee and £360 for the new part needed to be payed that day which I did and then told it would be £200 for the labour when he came back to fix it he came back the week after and was here half hour I was then told I had to pay £500 when I questioned I was told it would be £200 they said no on the notes I payed £200 diagnostics and £180 half for the part which so the remaining balance is £500 this company are just out to get more money!!
I will not be using this company again in the future!!!
they wanted almost a grand to change a shower pump!!
23 de outubro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
BE careful this scammers
BE careful all this scammers! 15 minutes labour cost £300/- plus £49 call-out plus £40 materials with no warranty and said it’s very hard to do the glue of a leaking pipe! The company house needs to act these and stop bluffers.
21 de outubro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Never Again Liers and Thieves!!!
If I could would not give them even one star!!! Liers and thieves!!! Two 'engineers'( I don't know if we can call them like this) came to my house 'repair' the boiler which was working 2h. I paid £389 for only cleaning the boiler. They didn't know what they been doing. I send emails about the issue not response. I've rang them not response. After I contact citizens I decided to write complaint to them. I didn't want their service anymore I just wanted refund because I've already paid for different service( absolutely fantastic repaired my boiler Ideal service). They response after my complaint and wanted send same people to my house who didn't now what they been doing otherwise I will have to pay again for different engineers!! Ofcourse they didn't refund they money. I'm curious if someone tried send them to the court!?
11 de outubro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
I messaged this company to carry out
I messaged this company to carry out a simple job of disconnecting my gas hob. Someone rang me the next day and said they could send someone round within an hour. Over six hours later two men turned up and carried out the work which lasted no more than 10 minutes. Whilst they were there another person rang to ask if they had carried out the work. I said yes. He said the bill would be £390.i thought it was a joke and told him he was taking the p##s He became condescending and patronising and told me i was being rude. I said i wasn't paying it. So he reduced it by £10. Eventually after much discussion i ended up paying the 2 men and said i would be getting in touch with trading standards. I wish now i hadn't paid it and told them to clear off. Please stay away from these rip off merchants. Regards Frank Durham
7 de outubro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Do not use
Do not use, lie on the phone. Technicians will not give you a price, saying I work for the company. Company rang with bill, refused to pay it. They mentioned materials, I told them I could get them for £2, they wanted to charge me £35, for two items. My estimate was too much, I understand they have to make a profit but x10 is a rip off. They boast a 4.8 rating on one review site,ignore it. If I had seen these reviews, I wouldn't have bothered. Anyway I refused to pay, I told them to take me to court, they offered two discounts, I still refused. I told them what I thought the job was worth, and we agreed a price, £144 lower than what they wanted. Still more than I wanted to pay, but it could have been worse. I had to laugh to myself when they asked if I was paying cash or bank transfer, I said neither at that price.
Regarding the reply, the engineer didn't give any quote, I had a quote over the phone for the callout fee. I asked the engineer/technician for a rough estimate, he couldn't give one. This is a standard reply, not really read my concerns. Discount on next job, like I'm going to use them again
12 de outubro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Charged unexpected cancellation fee
I called them to book for an emergency. I called them back shortly after to cancel having read their terrible reviews. They demanded a £49 cancellation fee and claimed they'd told me about this in advance (I have no recollection of being told), I paid, reluctantly. They have not sent me a receipt and have given no written assurance that they have both cancelled and will charge nothing else. They are not answering my emails about it either.
10 de outubro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Total cowboys.
Total cowboys.
Come out couldn't tell us what was the problem would need to send someone out.
Charged us £49.
We called water board was simple job.
DO NOT TRUST THIS COMPANY.
6 de outubro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
This is a scam
This is a scam, do not use! All my power went off, I was told the cost to send someone out was £49 plus parts & labour. The electrician turned up, took 2 minutes to tell me that the problem was external. Then charged me £280! No parts were purchased & no work took place.
30 de setembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
They will ask you for more than £500 to…
They will ask you for more than £500 to do a simple job once you booked them. Completely ridiculous, ripping off, avoid them at all costs. You will have to pay the £49 call out anyway. I will take all legal actions against them.
30 de setembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Rip off company avoid
Rip off company avoid
Charged my 84 year old mother 500 pounds for 2 hours of bull needs closing down . The price was not quoted upfront.
27 de setembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
ABSOLUTELY SHOCKING CHARGES - FRAUDULENT COMPANY
UPDATE (29.03.2025): After giving 247 BES until COB Friday 4th October to refund me the £305 they never declared prior to works being undertaken (again, a breach of the Consumer Rights Act), I have reached out to Trading Standards with an update. Also, having re-reviewed the website, 247 BES has made more fraudulent claims they cannot substantiate: that they have a ‘star rating’ of 4.8 and their ‘happy clients’ exceed 130,000. There is nothing online to support either.
UPDATE (02.10.2024): Today, ‘Sophie’ at 247 BES sent me a response to my email. Contrary to what I was told by them over the phone after hearing I owed them £354 for less than 45 minutes’ work, they have now provided me with an invoice (not by the plumber, Fair & Flexible Plumbing and Heating Ltd from Stourbridge). The invoice states: £49 ‘call-out’ and £335 ‘Labor Emergency Attendance’. You’ll note that labour has been spelt the ‘American’ way, so this company is definitely overseas as no English/British company would state ‘labour’ in an invoice. Given they have ignored my request for a charge indicative of the current marketplace, I am progressing with Trading Standards and will be taking civil action against this company regardless of where in the world they are trading from (most likely India or China). They think they can hide behind the internet and a phone call? They can’t.
TODAY’S UPDATE (30.09.2024): neither 247 BES nor their ‘Technician’, Fair & Flexible Plumbing and Heating Ltd based in Stourbridge has responded to my emails: 247 BES told me so-called ‘Fair & Flexible’ would provide me with an itemised invoice only once I had paid their extortionate charges, and the plumber, a guy named ‘Adam’, has, repeatedly, ignored my requests for this invoice. So, no estimate or quote, no costs upfront, no transparency, no invoice. Absolute shambles exhibited by both 247 BES and ‘Fair & Flexible’. Next steps now progressing and, given some of the comments regarding older customers, I’m also reaching out to Age UK and reporting both 247BES and Fair & Flexible Plumbing and Hearing Ltd to them. These people, including their ‘Technicians’, are in clear violation of the Consumer Rights Act.
I agree entirely with so many of these Reviewers and wish I had seen them before reaching out in Panic Mode for the tiniest of jobs: I was removing a radiator to decorate behind it and the valve sheered off from the pipe.
I’m a surveyor and asset manager in the property industry and was astonished by the extremely high charges, charges that were not related to me on the phone or prior to booking. Also, nowhere on the website does it support any level of transparency of cost so, for a small job, I was told I had to pay £384. I couldn’t believe what I was being told and honestly thought a mistake had been made. I then spoke with the (fantastic and independent) plumbers who attended and they said they’d ask the company to call me back, which they did. I asked several pertinent questions and was accused of being ‘hostile’: all customer service rapidly went down the proverbial drain after that. Eventually they agreed to reduce the bill by £30, though that still left me with a charge at £354.
I would strongly urge everyone to reach out to friends, family and neighbours advising them to steer clear of this company as they really are an insult to the industry. I’m also reaching out to the RICS (I consult within the industry so I work with a lot of RICS members, managing agents and commercial landlords/property owners), as I feel that necessary. I’m also reaching out to Trading Standards as there is absolutely no justification for such a huge charge for what was, basically, draining of the system, cutting off the copper piping, reusing my existing valve, refilling the system and bleeding radiators (and all well within an hour).
Please, please, please take heed of my warning above: I’m a trustworthy source and in the industry myself. DO NOT TOUCH THIS COMPANY. EVER.
UPDATE: I’ve reviewed the Consumer Rights Act with an acquaintance of mine from a firm at Lincoln’s Inn and have spoken with trading standards with a view to taking further action against this company. Interestingly, there is no mention of it in Companies House, no company or VAT registration on the website, and the address provided on the website is to an office ‘hub’, so I assume this is a lone, small trader from their home (hubs are used when someone doesn’t want their home address or location to be identified. Could even be overseas). I have emailed the company with a view they ‘regularise’ the charges as I’m taking third party civil action against them should they choose to conduct themselves in this manner. Again, please do not touch this company as you will, quite literally, pay the price for simply wanting a job done.
25 de setembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
AVOID THIS SITE
24 de setembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Very poor service
If I was able to give this company zero rating I would. We had a blocked toilet (and still have) so called them out, I was told call out fee was £49 with any parts being replaced on top of this. Plumber came out and charged us £290 and we still have the blockage. Family member was there and paid up as it was emptying very, very slowly and was told it will clear with cleaner and boiling water, sadly he was wrong and gave us incorrect advice. Phoned up the next day and complained to advisor, I was then told he would get hold of the plumber that came out and call me back, I am still waiting for a call back. Put in two complaints and still no reply. Having read many reviews, I have to agree with what they said as we had same poor customer service experience and incorrect information around costs, as there is a big difference between £49 and £290 for very little work, and no replacement parts. Totally dissatisfied with level of service and will not use this company in future. I will be seeking advice from trading standards on what action I need to take.
Update. We had feedback from the complaints department. Offered to send out another technician to sort issue out, at a further cost to us. Really, I don't think so. We have sorted the issue out ourselves now. Please read the reviews on this site before you engage with this company.
20 de setembro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.