RE- MORTGAGE SERVICES COULDN'T BE SIMPLER I received online communication throughout the whole process of remortgaging. At first I was a little weary as I’m not that savvy using computers,ho... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
They were good especially at the start and would recommend. My two comments are they could have acted faster between the mortgage offer which was late through no fault of their own and completion whic... Ver mais
A empresa respondeu
We had a very smooth, efficient experience with Optima. The online portal was user friendly & updated regularly and promptly so you knew exactly where you were in the process. Would definitely use Opt... Ver mais
A empresa respondeu
Better than most I've dealt with during mortgage/re-mortgage. They managed to get things turned around within 2 weeks which minimised the negative impact of being on an SVR after a broker screwed up... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Optima Legal
Escrito pela empresa
Optima Legal
We are a specialist property law firm. For over 30 years, and we have worked in partnership with the UK’s financial services sector, enabling them to support over 4 million customers through a comprehensive range of legal services including remortgage services.
Informações de contato
Suite 5A, West Village, 114 Wellington Street, LS1 1BA, Leeds, Reino Unido
- info@optimalegal.co.uk
- 360.optimalegal.co.uk
4,2
Muito Bom
10 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very professional and thorough
Very professional and thorough. And excellent turnaround time as well. Highly recommend.
4 de agosto de 2026
Resposta da Optima Legal
We're happy to hear that you found our service professional and thorough, and that you were pleased with our turnaround time. Thank you for your recommendation!
Optima Legal
Resposta da Optima Legal
Thank you for your positive feedback, we appreciate it!
Optima Legal
Resposta da Optima Legal
We are pleased to hear that your experience with our service put your mind at ease. Thank you for your feedback!
Optima Legal
Stress free and easy to navigate through app
Easy, stress free and transparent experience on my remortgage.
3 de agosto de 2026
Resposta da Optima Legal
It's wonderful to hear that your remortgage experience was so easy, stress-free, and transparent. We truly appreciate you sharing your positive feedback with us.
Optima Legal
I have wonderful experience with optima…
I have wonderful experience with optima legal and highly recommended.
3 de agosto de 2026
Resposta da Optima Legal
We are delighted to hear you had such a wonderful experience with us. Thank you for your high recommendation; we truly appreciate your support!
Optima Legal
Another Day, Another Error
I continue to be disappointed by the lack of attention to detail.
The occupancy form incorrectly identified the occupier who is not the legal owner, meaning the wrong person was asked to sign the declaration. The borrowers' names also had to be corrected to match the legal names in the mortgage offer.
Both pieces of information should have been verified against the Land Registry title and the mortgage offer before the documents were issued. Instead, I had to identify and correct the mistakes myself.
Errors like these should not appear in any legal documents prepared by a qualified professional firm. There is a real concern on this firm's quality control.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Optima Legal
As per the response to your previous feedback, we apologise for any inconvenience. We are working hard to rectify any issues. Thank you for your understanding
Optima Legal
Portal Experience
A strange new portal experience for me, but it worked very well and everything went smoothly.
3 de agosto de 2026
Resposta da Optima Legal
We're happy to hear that your recent experience, though new, worked very well and went smoothly for you. We appreciate your feedback!
Optima Legal
Everything went straight forward with my remortgage. I would recommend Optima leagal solisitor to everyone.
Everything went straight
3 de agosto de 2026
Resposta da Optima Legal
We're happy to hear that you had a positive experience using our services. Thank you for your positive feedback!
Optima Legal
Remortgage
Really easy to deal with remortgage via online portal, quick response from team
3 de agosto de 2026
Resposta da Optima Legal
We're happy to hear that our online portal made your remortgage process easy and that our team provided a quick response. Thank you for your positive feedback!
Optima Legal
Remortgage end to end process was excellent
I would like to express my sincere appreciation to the entire team at Optimal Legal for the outstanding service provided throughout my remortgage process.
From start to finish, the process was handled professionally, efficiently, and with great attention to detail. Communication was clear and timely at every stage, and I was kept fully informed about the progress of my case. Any questions or concerns I had were addressed promptly, making what can often be a stressful process feel straightforward and hassle-free.
The team demonstrated excellent knowledge, professionalism, and customer service, ensuring that everything was completed smoothly and on schedule. Their dedication and efficiency gave me complete confidence throughout the transaction.
I would highly recommend Optimal Legal to anyone looking for a reliable and professional conveyancing service. Thank you for making my remortgage experience seamless and stress-free.
Thank you
Srinivasan E
3 de agosto de 2026
Resposta da Optima Legal
We are truly delighted to receive your feedback regarding your remortgage process. It is rewarding to know that our team's clear communication made such a positive impact on your experience. We always strive to make what can often be a complex process as smooth and stress-free as possible, and we are so pleased that we achieved this for you. Thank you for recommending our services.
Optima Legal
good service
Once you get used to the idea of doing this on line then it was pretty painless and actually far easier than expected. A few queries just meant i gave them a call and it was easily explained .
3 de agosto de 2026
Resposta da Optima Legal
We're glad to hear that our online process was painless. We appreciate you taking the time to share your positive experience.
Optima Legal
It took a long time 3 months not good
3 de agosto de 2026
Resposta da Optima Legal
We are very sorry to hear about the significant delay you experienced. A three-month wait is certainly not ideal, and we understand your frustration. We are actively reviewing our processes to prevent such timelines in the future.
Optima Legal
Portal for tracking progress is really…
Portal for tracking progress is really good and easy to navigate
3 de agosto de 2026
Resposta da Optima Legal
We're so glad to hear that you find our portal for tracking progress to be good and easy to navigate. Your positive feedback is truly appreciated!
Optima Legal
So-So
So, so. Tick-box automation is difficult to negotiate and the Summary Page often shows something as outstanding, when, drill down and there is nothing for me to do. Software needs checking.
3 de agosto de 2026
Resposta da Optima Legal
We appreciate you sharing your experience and feedback regarding the automation and Summary Page. We understand how frustrating it can be when the software doesn't accurately reflect your tasks. We are actively looking into these issues to improve the user experience.
Optima Legal
Swift efficient remortgage from Halifax…
Swift efficient remortgage from Halifax to Barclays. We allowed about 6 weeks on advice from our broker which seemed just right. Online Portal is great, very well laid out and easy to use. Completion arranged for next working day after our fixed rate ended. Would deffo recommend- don’t be afraid to switch lenders if Optima are the appointed legal team. Thanks for a smooth and efficient service.
3 de agosto de 2026
Resposta da Optima Legal
We are so pleased to hear about your smooth and efficient remortgage experience. It's wonderful to know our online portal and legal team contributed to a positive switch. We appreciate your kind words and recommendation!
Optima Legal
Super smooth transaction
The automated process makes the transaction so slick and smooth. Communication is fantastic and everything went without a hitch
3 de agosto de 2026
Resposta da Optima Legal
We're so pleased to hear that our automated process made your transaction slick and smooth, and that our communication was fantastic, ensuring everything went without a hitch. Thank you for your wonderful feedback!
Optima Legal
Excellent service from Optima Legal
Excellent service from Optima Legal. The portal is easy to navigate and all the information I needed about my remortgage was available as promised with clear explanations provided.
3 de agosto de 2026
Resposta da Optima Legal
We're delighted to hear that you found our service excellent and our portal easy to navigate. We're glad the information for your remortgage was clear and readily available.
Optima Legal
Resposta da Optima Legal
We're delighted to hear that you found it easy to access your documents and appreciated the regular updates on your progress. Thank you for your wonderful feedback!
Optima Legal
Great communication along with…
Great communication along with efficient and transparent service throughout.
3 de agosto de 2026
Resposta da Optima Legal
We're so pleased to hear that you experienced great communication and found our service to be both efficient and transparent. Thank you for your wonderful feedback!
Optima Legal
Resposta da Optima Legal
We are so pleased to hear that you experienced excellent service from us. Thank you for your positive feedback and for highlighting our efficiency.
Optima Legal
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.