I purchased a umbrella for my patio set from ABC canopy this past May. Although the steel frame is sturdy and I have the UV protection on the umbrella, the solar lights are giving out already. And the... Ver mais
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Veja o que dizem as avaliações
I contacted ABCCanopy to get replacement cross bar brackets for our 10x20 tent. They were so helpful and patient through all my questions. The payment process was simple. We live in Ellensburg, WA... Ver mais
A empresa respondeu
I’m writing this review in trust ABC made my top incorrect and they are standing by their words sending full refund for miss hap I’ve owned an abc for many years they are very well built If ref... Ver mais
A empresa respondeu
Recently received our 4th tent from ABCCANOPY. The 1st couple were the S1 Nova. We really enjoyed the ease and convenience of moving and setting up these canopies. How ever we let a customer use one a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We supplies a large variety of selections on shelter products such as pop up canopies, gazebos, party tents, parasols, marquees and related products such as canopy walls, tops, and stakes, etc., which are with the best quality and the lowest price. For we have our own factory (spans 23,000 square meters), which enable us to cut all the middle chains and control the quality of each product rigorously. We source our products straight from our own facility, which ensures our prices are the best. We are so certain you won’t find cheaper that we offer the Best Price Guarantee. What's more, custom products (such as custom canopies, marquees, table covers, parasols, and flags) are also provided with advanced printing technology. We always take customer experience as the top concern, all of our products come with a worry-free warranty, and our friendly customer service professionals are always standing by to help. On top of exceptional designs, products, and services, ABCCANOPY also offers free delivery on se-lected orders. It is your time to save money on shipping while getting promotional and branding.
Informações de contato
Estados Unidos
- customersupporter@abccanopy.com
- abccanopy.com
4,3
Excelente
202 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered a tablecloth for the non-profit organization where I work..
I ordered a tablecloth for my organization and I love it. The process to get exactly what I wanted was easy and they worked with me to match the color and placement. We used it for the first time this past weekend and it looked great!
23 de março de 2026
Avaliação não solicitada
Resposta da ABCCANOPY
Thank you so much for the kind words! We’re thrilled to hear the tablecloth looked great at your event. It was a pleasure working with you to get the details just right—enjoy using it for your organization!
I ordered a new canopy and found that…
I ordered a new canopy and found that it didn't fit. I asked ABCCANOPY for a RMA number to return it and they offered to provide a direct refund without my returning the canopy. They have a large selection and I plan to purchase a larger size canopy for my outdoor umbrella as soon as I receive the refund.
26 de março de 2026
Avaliação não solicitada
Resposta da ABCCANOPY
Hi there! Thanks so much for sharing your experience. Whenever you're ready to order the larger size, we'll be here to help!
I ordered the wrong canopy cover color…
I ordered the wrong canopy cover color and emailed customer service for an exchange, with me footing the shipping costs. After some confusion and a little back and forth, they agreed to the exchange. Works for me.
17 de março de 2026
Avaliação não solicitada
Resposta da ABCCANOPY
Hi there! Thank you for sharing your experience. We appreciate your patience during the process and are happy to hear the new cover works for you! Enjoy!
A waste of time and not worth the money
I want to thank ABC for working with me as much as they have on my order. Thanks for the help.
George Dermott
16 de fevereiro de 2026
Resposta da ABCCANOPY
I'm so sorry to hear we missed the mark. This definitely isn't the experience we want for our customers.
I’ve sent you a direct message to get more details and make things right for you immediately. We'd love the chance to earn back your trust.
This is now the 3rd canopy that I've…
This is now the 3rd canopy that I've purchased from ABC. I ordered it (a 10 x 20) on Thursday and it was on my front doorstep on Monday. Easy to set up and I wouldn't think of purchasing another brand. There are cheaper products out there but they are basically disposable, this one is not.
20 de fevereiro de 2026
Resposta da ABCCANOPY
It is wonderful to have you back for the third time! Thank you for choosing ABCCANOPY —we truly appreciate your loyalty!
Hello 👋 the reason I bought the…
Hello 👋 the reason I bought the product, because my only daughter got married But the product arrived late, after the wedding. For that reason I no longer need the product. I contacted the company by email to return ⏪ the merchandise but to date I have not received a response. Thank you
18 de fevereiro de 2026
Resposta da ABCCANOPY
We are sincerely sorry for the delay and for missing your daughter's big day. We are looking into your case immediately. Our team will contact you shortly to process your return. We appreciate your feedback and apologize for the inconvenience.
Well unfortunately you sent wrong size
Well unfortunately you sent wrong size. I wish I could go back and see for sure the size I ordered. It should have been 8x8. And received 10x10. Don’t worry about it
15 de fevereiro de 2026
Resposta da ABCCANOPY
Thank you for bringing this to our attention. We’re sorry for the size issue and the inconvenience it caused. Our after-sales team will reach out to you to review the order details and work with you on a suitable solution. We appreciate your patience and the opportunity to make this right.
Over priced add ons and lack of clarity
I reached out to the company to order an additional awning for my canopy. When I finally received pricing information, I was quoted $125 for the awning alone, plus additional customs duties to be paid upfront. I was told there would be a refund method for those duties, but it wasn’t clearly explained whether that meant a cash refund or store credit.
Given the total cost and the uncertainty around reimbursement, the pricing felt high for just the awning. I ultimately decided to purchase an entirely new canopy that included an awning and side walls for $204 (tax included).
It’s hard to understand how an accessory alone is priced at $125 when a full canopy setup costs only slightly more. The product itself is great, but the service experience and lack of clarity around accessory purchases make future add-on purchases less appealing.
22 de janeiro de 2026
Resposta da ABCCANOPY
Thank you for taking the time to share your experience.
We’d like to clarify that the additional awning you inquired about needed to be shipped separately from our overseas factory, which is why the cost was higher than expected compared to a full canopy set shipped from our local warehouse. International express shipping and customs duties do significantly impact the final price of individual accessories.
That said, we understand your concern about pricing and the confusion around duty reimbursement. We apologize that this part was not explained more clearly during the communication, and we’ll certainly work on making this information more transparent going forward.
We appreciate your honest feedback. If you ever have questions in the future, our team is always happy to help.
Never received the tent or banner I…
Never received the tent or banner I ordered
20 de janeiro de 2026
Resposta da ABCCANOPY
Hi, thank you for your feedback.
We’ve checked your order and can confirm that it was fully refunded on January 20 at your request, as you mentioned you planned to purchase a full set instead. Since the order was canceled and refunded, the tent and banner were not shipped.
If you have any questions or would like help placing a new order, feel free to contact us — we’re always happy to assist.
ABC Canopy provided excellent customer…
ABC Canopy provided excellent customer support after the sale!
23 de janeiro de 2026
Resposta da ABCCANOPY
Thank you for the 5-star review! We’re glad to hear our team was able to support you after your purchase. We appreciate your trust in ABC Canopy!
This is the 2nd canopy from ABC the…
This is the 2nd canopy from ABC the first is still doing great needed another. Excellent product hence another order
23 de janeiro de 2026
Resposta da ABCCANOPY
It’s great to hear your first canopy is still holding up well. We’re glad it earned a second spot in your setup, and we appreciate you choosing ABC again. Enjoy the new one!
Was a ez experience from ordering to…
Was a ez experience from ordering to receiving fast and on point, will be using them next time
18 de janeiro de 2026
Resposta da ABCCANOPY
Glad to hear everything went smoothly. We look forward to being part of your next setup when the time comes.
Resposta da ABCCANOPY
Happy to hear the shipping speed and build quality both met your expectations. We hope the canopy performs just as well for you in real use.
Good support and worked with me to…
Good support and worked with me to resolve issues
Great product and look forward to using it.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da ABCCANOPY
It’s great to hear you’re happy with the product, and we hope it serves you well when you put it to use. Thank you!
We received the new cover in the time…
We received the new cover in the time they said, and though we haven't put it on yet, it looks good.
22 de dezembro de 2025
Resposta da ABCCANOPY
Glad to hear the cover arrived on time and looks good so far. We hope it fits smoothly once installed and performs well when you start using it.
The canopy replacement tops are great
The canopy replacement tops are great. They are reasonable, they arrived quickly and were easy to install .
23 de dezembro de 2025
Resposta da ABCCANOPY
Glad to hear the replacement tops worked out so well. Appreciate your support!
Resposta da ABCCANOPY
It’s fantastic to hear you had a positive experience with our customer support! We’re glad everything was handled smoothly and to your satisfaction.
Great canopy!
Great canopy! Easy to set up. Material is very durable. Good quality product and a fair price! Can’t wait to use it at the dirt bike track!
18 de dezembro de 2025
Resposta da ABCCANOPY
We’re glad to hear you’re happy with the canopy. We’re confident it will perform well at the dirt bike track and hold up to regular use. Enjoy putting it to work.
Resposta da ABCCANOPY
Thank you for your feedback! Appreciate your support!
Resposta da ABCCANOPY
Glad to hear everything went smoothly. We’re happy the custom canopy met your expectations and that the final result turned out well. We appreciate you sharing your experience.
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