I purchased a umbrella for my patio set from ABC canopy this past May. Although the steel frame is sturdy and I have the UV protection on the umbrella, the solar lights are giving out already. And the... Ver mais
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Veja o que dizem as avaliações
I contacted ABCCanopy to get replacement cross bar brackets for our 10x20 tent. They were so helpful and patient through all my questions. The payment process was simple. We live in Ellensburg, WA... Ver mais
A empresa respondeu
I’m writing this review in trust ABC made my top incorrect and they are standing by their words sending full refund for miss hap I’ve owned an abc for many years they are very well built If ref... Ver mais
A empresa respondeu
Recently received our 4th tent from ABCCANOPY. The 1st couple were the S1 Nova. We really enjoyed the ease and convenience of moving and setting up these canopies. How ever we let a customer use one a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We supplies a large variety of selections on shelter products such as pop up canopies, gazebos, party tents, parasols, marquees and related products such as canopy walls, tops, and stakes, etc., which are with the best quality and the lowest price. For we have our own factory (spans 23,000 square meters), which enable us to cut all the middle chains and control the quality of each product rigorously. We source our products straight from our own facility, which ensures our prices are the best. We are so certain you won’t find cheaper that we offer the Best Price Guarantee. What's more, custom products (such as custom canopies, marquees, table covers, parasols, and flags) are also provided with advanced printing technology. We always take customer experience as the top concern, all of our products come with a worry-free warranty, and our friendly customer service professionals are always standing by to help. On top of exceptional designs, products, and services, ABCCANOPY also offers free delivery on se-lected orders. It is your time to save money on shipping while getting promotional and branding.
Informações de contato
Estados Unidos
- customersupporter@abccanopy.com
- abccanopy.com
4,3
Excelente
202 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Shipping was super fast even at…
Shipping was super fast even at Christmas time!!
Arrived in perfect condition.
21 de dezembro de 2025
Resposta da ABCCANOPY
Thank you so much for the great review! We truly appreciate your support and hope you enjoy your canopy!
I was angry when I received the…
I was angry when I received the box...it was previously opened,my husband wanted to return it ,I waited
Upon opening I was Missing 3 parts and thought absolutely I'd never get them
To my surprise I did ..and they worked properly and my gazebo is perfect
22 de dezembro de 2025
Resposta da ABCCANOPY
Thank you for sharing your experience with us! Your patience and trust are greatly appreciated. Enjoy your gazebo, and please don’t hesitate to reach out if you ever need anything in the future!
Replacement canopy is not the same as…
Replacement canopy is not the same as original!!! Does not fit right and sags! Very disappointed
20 de dezembro de 2025
Resposta da ABCCANOPY
We’re very sorry to hear about your experience and understand how frustrating this must be. The replacement canopy top you purchased is designed to fit specific straight-leg frames with a center pole, and if your original frame is a different structure (such as a slant-leg or lower-height frame), it can cause fitting issues and sagging.
Our customer service team would like to help resolve this for you. Please contact us with your original canopy model or order details so we can verify compatibility and look for a suitable solution. We truly appreciate you bringing this to our attention and will do our best to make things right.
Great product and customer service. …
I received my ABC canopy as a Christmas gift. After setting it up I had a malfunction that i could not prevent. I contacted ABC canopy and they immediately helped resolve my issue. On top of the fact that the Canopy is extremely sturdy and well built, the customer service is above and beyond! I will definitely recommend and purchase all of my canopy’s from ABC!!
28 de dezembro de 2025
Avaliação não solicitada
Resposta da ABCCANOPY
Thank you so much for sharing your experience and for the kind words! While we never want our customers to encounter an issue, it’s great to know we were able to step in quickly and help resolve it for you. Thanks again for choosing ABC Canopy and for taking the time to leave such a thoughtful review. Enjoy your canopy, and we’re always here if you need anything!
Resposta da ABCCANOPY
Thank you so much! Glad the walls are convenient for your needs—appreciate your support!
Great canopy perfect for farmers markets
Great canopy perfect for farmers markets
20 de novembro de 2025
Resposta da ABCCANOPY
We're really glad to hear the canopy has been a perfect fit for your farmers market setup. Enjoy every market day!
We have enjoyed ABC
We have enjoyed ABC
The quality is very good and we are pleased with the products
20 de novembro de 2025
Resposta da ABCCANOPY
Thank you so much for the kind words! We're glad to hear you're enjoying the quality of our products.
ABCCANOPY helped me with a replacement…
ABCCANOPY helped me with a replacement part in a fast and friendly manor!
20 de novembro de 2025
Resposta da ABCCANOPY
We appreciate the 5-star review and hope you continue to enjoy your canopy!
They were quick to respond and offer…
They were quick to respond and offer support the two times our canopy needed to be repaired! They even provided extra spare parts just in case.
20 de novembro de 2025
Resposta da ABCCANOPY
Thank you for sharing this experience! We truly appreciate your trust and are happy to be part of your setup when you need us. Enjoy your canopy, and please feel free to reach out anytime!
Opening the box and freaking out…
Opening the box and freaking out because the bag inside did not have any wheels was a problem that could have easily been solved by having an instruction sheet outside the bag rather than inside the bag. Even when I unzipped the bag, the wheels were not visible.. I thought I had accidentally purchased a massively heavy tent with a bag without wheels. I was so upset. I called Customer service who never called me back..
20 de novembro de 2025
Resposta da ABCCANOPY
We’ve notified our after-sales support, and a dedicated representative will follow up to assist you directly. Thank you for the feedback — it helps us make the experience better for everyone.
I order a yellow tent and after taking…
I order a yellow tent and after taking payment I received an email that my address is not deliverable for the warehouse but I can get a white, black or grey tent shipped from another warehouse....I wanted a yellow tent.
Typical bait and switch tactic...luckily I used paypal and had no problem getting my refund.
20 de novembro de 2025
Resposta da ABCCANOPY
Thank you for sharing your experience, and we’re truly sorry for the inconvenience. The issue was not intentional — the yellow tent is stocked in a specific warehouse, and due to a temporary logistics problem at that location, we were unable to ship to your address. The alternative colors offered were the only ones available from another warehouse at the time, and we understand that this was disappointing since you specifically wanted yellow.
We’re glad your refund was processed smoothly, but we regret that the situation affected your trust in us. The warehouse issue is being addressed so we can avoid this happening again. If you’d like the yellow tent in the future once stock and shipping resume normally, we’d be happy to help. Thank you again for your feedback.
Customer service was not great
Customer service was not great. I ordered from this company because they had a pink canopy- it showed available on their website. When I ordered the money was taken out of my account and several days later, I got an email saying the pink canopy wasn’t available and I was asked to pick a different color. I said I wanted the pink one and they said that’s fine it’ll just take longer. I ordered in October and needed it by November 30th. I had emailed them asking when the new shipping date would be, and never heard back from them after a week. I emailed again and finally heard back from them saying that they will send a refund. By the time I had heard back from them, it did not leave me enough time to order a new canopy and it be in by November 30.
17 de novembro de 2025
Resposta da ABCCANOPY
We’re very sorry for the frustration and inconvenience this experience caused. The pink canopy you ordered was unexpectedly affected by a warehouse logistics issue. We understand how disappointing this was, especially with your event deadline approaching. We’re actively working on resolving the inventory and logistics problems to prevent situations like this in the future. Thank you for sharing your experience, and again, we’re truly sorry that we weren’t able to meet your needs this time.
The ABC Canopy team is so responsive…
The ABC Canopy team is so responsive and quick to fix any issue you may have with an order! Truly amazing and I will definitely order from them again.
24 de novembro de 2025
Avaliação não solicitada
Resposta da ABCCANOPY
Thank you for sharing your experience! Your satisfaction is our top priority, and it means a lot to know you’ll order from us again. We can’t wait to help with your next ABC Canopy project!
Excellent company
Excellent customer service - quick shipping and great product!
18 de novembro de 2025
Avaliação não solicitada
Resposta da ABCCANOPY
We’re glad you had a great experience with our customer service, fast shipping, and product quality. We truly appreciate your support!
Great customer service!
Great customer service!
Quick response and awesome products
17 de outubro de 2025
Resposta da ABCCANOPY
Thank you! We truly appreciate your support and look forward to serving you again!
Resposta da ABCCANOPY
Thank you so much for the 5-star review! We're really glad to hear everything was perfect. We appreciate your support!
The canopy replacement came quickly and…
The canopy replacement came quickly and it’s perfectly. I bought it for next summer so I haven’t actually seen it up yet but the fabric seems nice and it’s a good color match.
22 de outubro de 2025
Resposta da ABCCANOPY
Thank you so much for your kind review! We hope it serves you well next summer — and that it makes your outdoor days even more enjoyable!
This Canopy really is a great product
This Canopy really is a great product. It came on time, with all we needed to set it up. Instruction were clear and any questions I had, were answered in a timely fashion. Combined with the mesh walls, and the product, I upgraded to a more sturdy tent.
Thank you for your help and product.
20 de outubro de 2025
Resposta da ABCCANOPY
Thank you so much for your kind words! We truly appreciate your trust in us. Enjoy your canopy, and thank you for choosing us!
Resposta da ABCCANOPY
Enjoy your canopy, and thank you for choosing us!
Quality mfg?
Canopy went up fine with the quality I've come to expect from ABC Canopy. However when we went to put it away for next time one of the rivets that holds the metal canopy support rods snapped off immediately rendering the canopy non-operational for next time. Have not yet followed up to see what can be done. This is my 2nd ABC Canopy and used 1st one for many years before loaning it to a family member who did not take care of it.
15 de outubro de 2025
Resposta da ABCCANOPY
We’re glad to hear you’ve trusted ABC Canopy in the past. We’re sorry about the rivet issue this time. We’ve already forwarded your issue to our customer service team — they’ll reach out to you soon to assist with a solution.
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