I purchased a umbrella for my patio set from ABC canopy this past May. Although the steel frame is sturdy and I have the UV protection on the umbrella, the solar lights are giving out already. And the... Ver mais
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Veja o que dizem as avaliações
I contacted ABCCanopy to get replacement cross bar brackets for our 10x20 tent. They were so helpful and patient through all my questions. The payment process was simple. We live in Ellensburg, WA... Ver mais
A empresa respondeu
I’m writing this review in trust ABC made my top incorrect and they are standing by their words sending full refund for miss hap I’ve owned an abc for many years they are very well built If ref... Ver mais
A empresa respondeu
Recently received our 4th tent from ABCCANOPY. The 1st couple were the S1 Nova. We really enjoyed the ease and convenience of moving and setting up these canopies. How ever we let a customer use one a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We supplies a large variety of selections on shelter products such as pop up canopies, gazebos, party tents, parasols, marquees and related products such as canopy walls, tops, and stakes, etc., which are with the best quality and the lowest price. For we have our own factory (spans 23,000 square meters), which enable us to cut all the middle chains and control the quality of each product rigorously. We source our products straight from our own facility, which ensures our prices are the best. We are so certain you won’t find cheaper that we offer the Best Price Guarantee. What's more, custom products (such as custom canopies, marquees, table covers, parasols, and flags) are also provided with advanced printing technology. We always take customer experience as the top concern, all of our products come with a worry-free warranty, and our friendly customer service professionals are always standing by to help. On top of exceptional designs, products, and services, ABCCANOPY also offers free delivery on se-lected orders. It is your time to save money on shipping while getting promotional and branding.
Informações de contato
Estados Unidos
- customersupporter@abccanopy.com
- abccanopy.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
There was an error made on my part when…
There was an error made on my part when ordering our replacement canopy. The team was courteous and extremely helpful in assisting us with problem. They are going to be sending us the correct replacement canopy. Thank you so much for all of your help.

Resposta da ABCCANOPY
Amazing customer service and support
Amazing customer service and support. The product shipped quickly and was easy to set up.

Resposta da ABCCANOPY
Quality and service both great!
The umbrella I ordered is good quality. The material is vibrant in color and seems very durable and unlikely to fade. The customer service team has been very reponsive!

Resposta da ABCCANOPY
Great experience from ordering to delivery
Great experience from ordering to receiving our custom tent. The process for ordering was easy and design changes to the original mock-up were made quickly and without difficulty. We are excited with the finished product and would recommend

Resposta da ABCCANOPY
Great product and customer service
I loved how easy it was to set up the 10x10 pop up canopy! Perfect for beach, camping, and backyard BBQ's. Customer service was a quick and easy process when I needed replacement parts.

Resposta da ABCCANOPY
Great product
Very easy to assemble, transport, and put up. Very easy for parties.

Resposta da ABCCANOPY

Resposta da ABCCANOPY
They do not back up their items
Used the tent 3 times and the walls twice. Bottom Velcro on the walls is either ripped or ripping due to subpar stitching. Contacted customer support and was told I’m out of warranty. Yeah, by a few weeks. Surely a canopy that is supposed to be so great should have the walls last longer than 3 uses?

Resposta da ABCCANOPY
Amazing Quality & Look Great
We have used ABC Canopy for multiple orders and tent purchases for our company. They look super professional at our markets and events. Customizing with sales is quick and easy and they communicate very well. Will be a continued customer.
- Nova Hemp Team

Resposta da ABCCANOPY
You must have 2 people to put up
You must have 2 people to put up. It is not an Easy up. The corner drapes do not go to ground like shown in pics.

Resposta da ABCCANOPY
Have ordered from company before
Have ordered from company before. Very pleased with sturdiness of tent(s) and material used for canopy. Easy to order and fast delivery. Sides are a little thin and zippers need to be treated with care (plastic)- but do the job just fine.

Resposta da ABCCANOPY
Poor Quality Control and Service
I have purchased three canopies. The first was used daily for years but got destroyed in a storm. The second one wasn't used for several months after purchase so despite being unused the canopy top was out of warranty, so I was told by customer service. The top was so poorly made it collected water every time it rained. The seams were not straight and the top didn't fit tightly on the frame. The center tension adjustment did nothing. Reaching out to the company I was offered to purchase a new unit for $150 which I declined, then it was $75 which I declined, then it was $55 which they said was a good deal. I declined and said I would share my experience. They then asked if I " wrote bad things?". Honest feedback is apparently bad things to them, but poor quality and service is not a big deal.
The third canopy was purchased while dealing with customer service about the previous purchase. The fabric top was better quality than the previous top, but the center support hub was missing bolts that hold the frame together.
Customer service emails are in broken English so it's difficult to communicate effectively. Support isn't helpful, quality control is not effective. I'm done giving money to this company for inferior products and poor after sales support, I'd recommend others do the same.

Resposta da ABCCANOPY
Arrived in perfect shape. Waiting to use.
We haven't used it yet but plan to in July & August of 2025. It was packed well, no damage in shipping. The wheels were easy to assemble on it. The only drawback was we found that Home Depot got them back in stock and it was cheaper there than buying direct.

Resposta da ABCCANOPY
Great support
The steal hexagon leg frame was ordered.
Very sturdy, the top is great, the frame work for the top is sturdy and comprehensive. The first time we put it up we did need two people

Resposta da ABCCANOPY
High quality tent that is very easy to…
High quality tent that is very easy to set up and take down. Customer service is excellent too!

Resposta da ABCCANOPY
Gazebo
We purchased a gazebo from them. Spent nearly $1,000 and the roof panels had holes punched in them after a pea sized hail storm. When we contacted them they told us that there wasn't anything they could do. To replace the panels would not be cost effective. We told them we hoped they improved this product before they took other people's hard earned money for their products.

Resposta da ABCCANOPY
I ordered a 10x20 s 2 canopy i…
I ordered a 10x20 s 2 canopy i accidentally ordered the cover in black and I wanted blue will no luck from customer service you bought it's yours but if you want a blue cover you can purchase one this was no cheap purchase I'm extremely disappointed in customer service I went thru multiple people I will never purchase a abc canopy in the future and will not suggest anyone I know the do the same

Resposta da ABCCANOPY
Good Replacement Parts.
Ordered a tent canopy and side wall replacement combination. Took me awhile to get around to setting up my tent due to weather but I am pleased. What I don't appreciate is the repeated solicitation for a review.

Resposta da ABCCANOPY
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