I purchased a umbrella for my patio set from ABC canopy this past May. Although the steel frame is sturdy and I have the UV protection on the umbrella, the solar lights are giving out already. And the... Ver mais
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Veja o que dizem as avaliações
I contacted ABCCanopy to get replacement cross bar brackets for our 10x20 tent. They were so helpful and patient through all my questions. The payment process was simple. We live in Ellensburg, WA... Ver mais
A empresa respondeu
I’m writing this review in trust ABC made my top incorrect and they are standing by their words sending full refund for miss hap I’ve owned an abc for many years they are very well built If ref... Ver mais
A empresa respondeu
Recently received our 4th tent from ABCCANOPY. The 1st couple were the S1 Nova. We really enjoyed the ease and convenience of moving and setting up these canopies. How ever we let a customer use one a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We supplies a large variety of selections on shelter products such as pop up canopies, gazebos, party tents, parasols, marquees and related products such as canopy walls, tops, and stakes, etc., which are with the best quality and the lowest price. For we have our own factory (spans 23,000 square meters), which enable us to cut all the middle chains and control the quality of each product rigorously. We source our products straight from our own facility, which ensures our prices are the best. We are so certain you won’t find cheaper that we offer the Best Price Guarantee. What's more, custom products (such as custom canopies, marquees, table covers, parasols, and flags) are also provided with advanced printing technology. We always take customer experience as the top concern, all of our products come with a worry-free warranty, and our friendly customer service professionals are always standing by to help. On top of exceptional designs, products, and services, ABCCANOPY also offers free delivery on se-lected orders. It is your time to save money on shipping while getting promotional and branding.
Informações de contato
Estados Unidos
- customersupporter@abccanopy.com
- abccanopy.com
4,3
Excelente
202 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da ABCCANOPY
We’re sorry to hear that the item didn’t fit. Please contact our customer service team with your order details, and we’ll work with you to find a solution as quickly as possible.
Love my ABC Canopy
Love my ABC Canopy! Perfect for events easy to set up, super sturdy, and looks professional. It’s been a game changer for my business setup!
29 de setembro de 2025
Resposta da ABCCANOPY
Thank you so much for your kind words! We really appreciate your support!
Customer service was very easy to work…
Customer service was very easy to work with and quick to ship out another canopy due to receiving a damaged one.
19 de setembro de 2025
Resposta da ABCCANOPY
Thank you for your feedback! We truly appreciate your support!
We’ve been using ABC Canopy products…
We’ve been using ABC Canopy products for years and they never disappoint! Recently, we had a small issue where the wrong color tent was sent, but their customer service was fantastic — they responded quickly, provided a return label right away, and sent out the correct color with no hassle. The canopy itself is top quality and has held up beautifully through countless art shows. We’ll definitely continue to use ABC Canopy for all our events!
20 de setembro de 2025
Resposta da ABCCANOPY
Thank you so much for your continued support and kind words! We truly appreciate your loyalty and look forward to being part of many more of your events!
Easy to order and fast delivery but a little stinky...
Easy to order and fast delivery. When it arrived and we unpackaged it, the smell was really bad and overwhelming at first, but it dissipated over time.
23 de setembro de 2025
Resposta da ABCCANOPY
Thank you for your feedback! We appreciate your note about the initial smell — it’s common with new materials and usually fades after airing out. We’ll keep working to improve the overall experience!
Reliable company
Reliable company, fast and secure shipping, responsive to customizations and great customer service
23 de setembro de 2025
Resposta da ABCCANOPY
Thank you so much for your kind words! We truly appreciate your support!
High Quality Canopy
Fast Shipping, and high quality canopy (10' x 10' S1 Commercial). Well designed. My family has one for camping, and it has held up to some pretty significant rain/storms. Out Cub Scout Pack and Boy Scout Troop also have a couple of them, and they are perfect for outings.
19 de setembro de 2025
Resposta da ABCCANOPY
Thank you so much for your fantastic review! It’s great to know our design is standing up to the elements and helping you all enjoy your adventures!
The replacement canopy was perfect!
The replacement canopy was perfect! The sizing was exactly as described. Shipping was super fast also. The only thing that was a little off is the color. We wanted beige and the canopy we received was more yellowish. It still looks great though!
18 de setembro de 2025
Resposta da ABCCANOPY
Thank you so much for your kind review! We appreciate your note about the color — we’ll pass this feedback to our team to help improve future color matching. So glad it still looks great!
Prompt, but unclear communication
Once we actually placed our order, it was received in a timely manner. Gave 4 stars instead of 5 only because it took several emails to get a straight answer to our question. The communication was relatively prompt, just the responses were a bit unclear.
17 de setembro de 2025
Resposta da ABCCANOPY
Thank you for your feedback! We’ll work on making our responses clearer and more straightforward — your comments help us improve!
Love ABC canopy
Love ABC canopy. Excellent customer service is difficult to find these days. ABC canopy has always been quick to address any concerns or issues I’ve had with orders. I have purchased at least three tents from them over the years. Their products continue to be great quality and have lasted for many Tailgate seasons.
13 de setembro de 2025
Avaliação não solicitada
Resposta da ABCCANOPY
Thank you so much for your continued support and kind words! It means a lot to us that you’ve trusted ABC Canopy again and again — we’ll keep working hard to deliver the same great quality and service you expect!
Make sure you contact the seller as to …
Make sure you contact the seller as to what you actually need. Universal does not mean "UNIVERSAL". Their descriptions need to be a little more defined as to what you are getting. Terrible customer service.
20 de julho de 2025
Resposta da ABCCANOPY
We’re sorry for the confusion with the product description and the frustration it caused. Your feedback on making the details clearer is very helpful, and we’ll work on improving this. Thank you for sharing your experience.
Watch out! DON’T waste your money!
Wrong color sent. They replaced it with the correct color. BUT….then I get a bill for $16 from UPS for shipping.
WTF?
Never buy from again.
12 de setembro de 2025
Avaliação não solicitada
Resposta da ABCCANOPY
We’re sorry for the frustration. The UPS bill you received was a customs duty charge since the replacement was shipped from our overseas facility. We completely understand this should have been clearer upfront. Please contact us with the bill, and we’ll be happy to reimburse that cost for you. Thank you for bringing this to our attention.
Resposta da ABCCANOPY
Glad we could help get that sorted for you! Thanks for the 5 stars!
Slightly confusing, but overall great
We ordered two of the church style 10x10 tents (the one with the 3 window walls and one door wall). I tried to order two of the solid side walls so I'd have more ways to configure it, but was advised that since they had to come from china they'd be more expensive individually and would be more cost effective to order in a set of four since they're in the US warehouse as a set. No big deal, but a little annoying that the website allowed me to build out a cart and check out, just to get an email that it would be more than the checkout price. I cancelled the extra sidewalls and will just buy a set when I need them.
21 de julho de 2025
Resposta da ABCCANOPY
Thank you for your feedback and understanding! We’ll work on making the ordering process clearer so it’s smoother next time. Glad to hear you’re enjoying the tents overall!
The canopy is beautiful!
The canopy is beautiful!! So professional looking!! We absolutely love it!! The sides zip up so nice and keep our products safe and dry!! Thank you for a great product!!
11 de agosto de 2025
Avaliação não solicitada
Resposta da ABCCANOPY
Thank you so much for your kind words! We’re thrilled you love the look and how well it protects your products — wishing you lots of success and happy days under your canopy!
This is my story
This is my story. I purchased a 10x20 tent for our 2023 season.
All went fine the first year.
When putting it up this year the canopy just fell apart, it was sun bleached.
So I bought a replacement and it did not fit. after 6 or 7 e mails they just refunded me for the replacement. I am still stuck with a 500. dollar tent that is useless.They did tell me i could keep the canopy for what, I do not know it does not fit.500.00 dollars for one season. They just left me high and dry,that's my story
7 de agosto de 2025
Avaliação não solicitada
Resposta da ABCCANOPY
We’re sorry to hear about your experience. Unfortunately, we couldn’t find your order details from the review to follow up. Please contact us at customersupporter@abccanopy.com so we can work with you to find a solution.
Good price and fast shipping
21 de julho de 2025
Resposta da ABCCANOPY
Thank you! We’re glad you’re happy with the price and shipping speed.
Best canopy ever spend the money on
So I ordered a canopy and some curtain walls. It came to my house package really good opened it up. It's a very nice canopy. I'm so glad I got it. I used it at a racetrack for a weekend we got rained on. Nothing got wet. It worked out perfect it's a very good well-made canopy
18 de julho de 2025
Resposta da ABCCANOPY
We’re so glad to hear the canopy worked perfectly for you, even in the rain! Thank you for your kind words and support.
Unresolved Problem
Was unable to or refuse to address my concern. No solution provided to purchase a replacement grill gazebo canopy that fits
20 de julho de 2025
Resposta da ABCCANOPY
We're very sorry to hear about your experience. Our goal is always to help find a solution, and we regret that we weren’t able to resolve this to your satisfaction. If you're still open to it, please reach out again — we'd be happy to recheck sizing options and do our best to assist you further.
Resposta da ABCCANOPY
Thank you for the kind words! We truly appreciate your support!
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