After years contemplating getting a stair lift, the time finally came when I no longer had a choice. I researched different companies and decided on Acorn. When Matthew Herko showed up to measure and... Ver mais
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Veja o que dizem as avaliações
My wife has relied on our Acorn Stairlift for years, so we were concerned when it ran much slower than usual one evening and called for service. It turned out that it had simply gone into "safety mod... Ver mais
A empresa respondeu
It has given me the confidence to continue to be able to do the things I can do living in a two level house. The gentleman that installed my chairlift was very knowledgeable and explained the in deta... Ver mais
A empresa respondeu
Andrew Green has been my point of contact and the installer of our new Acorn Stairlift unit. He has been extremely helpful and did an excellent job of installing the unit. I couldn’t ask for a better... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Acorn Stairlifts is the first and only stairlift to earn the prestigious Ease-of-Use Commendation from the Arthritis Foundation.
Escrito pela empresa
Informações de contato
7001 Lake Ellenor Dr, 32809, Orlando FL, Estados Unidos
- (800) 980-0128
- customerrelations@acornstairlifts.com
- acornstairlifts.com
4,5
Excelente
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It is smaller than expected as compared…
It is smaller than expected as compared to my previous Hammsr stairlift
22 de agosto de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for taking the time to give feedback and 4 star review . We're dedicated to providing the best Service, and your feedback motivates us. Best wishes on your new stairlift!
Sincerely,
The Acorn Team
Fast installation
Fast installation, very professional staff.
14 de agosto de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for taking the time to share your positive experience and 5 star review . We're dedicated to providing the best Service, and your feedback motivates us. Best wishes on your new stairlift!
Sincerely,
The Acorn Team
Installation was fast and well done
Installation was fast and well done. One thing I don't agree with is placing the power cord and transformer directly on the wall next to the floor. It should be higher to be able to clean the dirt off of floors. The new starlight chairs air not comfortable. The back has a plastic rim which digs into the back of the, not like old ones which were shaped more comfortable.
13 de agosto de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for the 5 star review, truly appreciate your feedback and trust in our products. Should you have any further questions or need assistance, we’re always here to help. Thanks again, and we look forward to serving you in the future!
Sincerely
The Acorn Team
Martisha Hart my Relocations Agent at Acorn...the best!
Martisha Hart my Relocations Agent at Acorn was so very helpful, guided me through every step, got on the phone with me beyond our back and forth emails, was so very sweet, nice and kind, and the process so seamless to get my parents this stairlift installed that they so very much need.
15 de agosto de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
We appreciate your feedback and are happy to know you enjoyed speaking with Martisha Hart. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a 5 star review. We are thrilled to hear that you loved your experience with us.
Thank You,
The Acorn Team
Acorn 180 Curved Stairlift
From customer service to quote and installation, the Acorn team was professional and knowledgeable. Always willing to answer my questions and explained everything clearly. The installer, Jacob R., did an excellent job and was very pleasant to work with. I am very pleased with my purchase.
6 de agosto de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with Jacob R. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!
Sincerely
The Acorn Team
From the sales to installation: Perfect!
From the sales to installation, the experience was very professional. The salesperson was thorough in his explanation of the options and costs. The installer was meticulous. The system works as described and is esthetically pleasing.
23 de maio de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for taking the time to share your positive experience and 5 star review . We're dedicated to providing the best Service, and your feedback motivates us. Best wishes on your new stairlift!
Sincerely,
The Acorn Team
As promised
As promised. Helps my husband have more freedom.
4 de agosto de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for the positive review. Our team here at Acorn is committed to providing high-quality service, and we are thrilled to hear that we made it easier for you husband. Best wishes on your new stairlift!
Kind Regards,
The Acorn Team
Gordon
Gordon did a great job installing our Acorn Stairlifts, both inside and outside. Both jobs required difficult calibrations for turns to accommodate our stairways - a total of 4 flights. He worked steadily, maintaining constant good humor. When finished, he explained how to use it and made sure we could demonstrate the ride. We give Gordon the highest possible rating.
8 de agosto de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for taking the time to leave such a wonderful 5 star review! We’re thrilled to know you had a great experience with us. Your kind words about Gordon inspire us to keep doing our best every day. Please don't hesitate to contact us if further assistance is ever needed. It would be our pleasure to help. Best wishes on your new stairlift.
Sincerely
The Acorn Team.
Successfully opened up the 2nd floor of our home to me.
The Acorn Stairlift now allows me to move between our home's first and second floors without any risk of falling. The installation of the stairlift was conducted by a friendly and competent installer from Acorn. He did a very good job of installing the unit and training me on its use. It took 7 weeks after I ordered the stairlift before it could be installed. It was promised in 3-4 weeks. I am disappointed in several issues of the chairlift operation. When moving through some sections, the ride is a bit rough with some bumps and snaps. It's movement is not uniformly smooth from bottom to top. Additionally, the chair is rather uncomfortable with the entire top edge pushing into my back. Overall, the Acorn Stairlift is able to successfully transport me up and down the stairs in my home.
10 de agosto de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for your review. We appreciate your feedback. We don't have any information that can help us identify your account. Please send an email with your contact information to CSSpecialistsUS@acornstairlifts.com so that we can further assist.
Sincerely,
The Acorn Team
Great Customer Service
Great Customer Service, Excellant Sales representative and installer. All questions addressed and I felt very comfortable dealing with the complete Team.
31 de julho de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for taking the time to share your positive experience and 5 star review . We're dedicated to providing the best Service, and your feedback motivates us. Best wishes on your new stairlift!
Kind Regards,
The Acorn Team
This is the way to go for a stairlift
I contacted several companies and Acorn called me back. The contact was easy and the person was cordial.
They asked for information and we supplied it. Then later we were called by a different person who asked about the stairs after seeing photos we supplied.
Appointment was set and the installer came on the specified date.
The install only took 2.5 hours and the tech was friendly and explained everything to us.
We are enjoying the lift now and it works perfect. We would recommend them to anyone needing a stair lift
28 de julho de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for taking the time to leave such a wonderful 5 star review! We’re thrilled to know you had a great experience with us. Your kind words inspire us to keep doing our best every day. Please don't hesitate to contact us if further assistance is ever needed. It would be our pleasure to help. Best wishes on your new stairlift.
Sincerely
The Acorn Team.
Big huge help & patience from Donna…&Marc
Big huge help & patience from Donna Strickland plus
all who answered the phone.
Marc explained every detail and was efficient and
friendly . Top job from everyone. Eleven stars out of ten!!!
4 de agosto de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
We appreciate you taking the time to provide us with the 5 star review. Your support means everthing to us! Thank you for thr kinds words about Donna, Marc and the rest of the team! Please don't hesitate to contact us if further assistance is ever needed. It would be our pleasure to help. Best wishes on your new stairlift.
Sincerely
The Acorn Team.
Our salesperson was Joe Fuhrman
Our salesperson was Joe Fuhrman. His presentation was outstanding. He definitely is a "people" person. We felt very comfortable with him.
Our installer was Jim Fox. He too was amazing. His work is outstanding.
The box that connects our stairlifts to the office is not working. I was told today it would be THREE months before it could be serviced. Not a good start. I hope if something goods wrong with the chair, we never have to wait that long for service.
25 de julho de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for the 5 star review, your feedback means alot to our team. We appreciate your kinds words about Joe Fuhrman and Jim Fox. We would have someone from our customer service team reach out to assist. Best wishes on your new stairlift!
Sincerely,
The Acorn Team
Installation was done well and efficiently.
The installer came on time, was pleasant and completed the job in under 2 hours. He also explained how to operate the lift safely.
24 de julho de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
We appreciate you taking the time to provide us with the 5 star review. Your support means everthing to us! Please don't hesitate to contact us if further assistance is ever needed. It would be our pleasure to help. Best wishes on your new stairlift.
Sincerely
The Acorn Team.
Alan did a very good job
Alan did a very good job. Very thorough and a pleasant person. My stairlift is now very clean and quiet. A good job!!.
28 de julho de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for the 5 star review, your feedback means alot to our team. We appreciate your kinds words about Alan. Please don't hesitate to contact us if further assistance is ever needed. It would be our pleasure to help. Best wishes on your new stairlift.
Sincerely,
The Acorn Team
responsive and accommodating office…
responsive and accommodating office customer service
The installer Daniel was neat, efficient and explained very patiently how the chair operates
23 de julho de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for the 5 star review, your feedback means alot to our team. We appreciate your kinds words about Daniel. Please don't hesitate to contact us if further assistance is ever needed. It would be our pleasure to help. Best wishes on your new stairlift.
Sincerely,
The Acorn Team
Good and ugly
Matt the salesperson was very informative.
The installer was great.
The equipment has been fine and user friendly.
Your customer serve dept is awful, Why?
I called the number because I had two questions.
The first call I was told to leave a message after a number of rings. No one called me back.The second call I was told the box was full and the system promptly hung up on me. So I pad four thousand dollars for this? I called Matt and he responded quickly and I got my answers.
24 de julho de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Our apologies that there was difficulty speaking with somence in customer service and no one called back. We are pleased to hear that Matt took great care of you. Thank you for allowing us the opportunity to resolve your concerns. Best wishes on your new stairlift!
Sincerely,
The Acorn Team
The Technician
The Technician, Dean, arrived on time.
He was extremely polite.
The stair was installed promptly, with no
Debris left behind.
I was quite pleased with the process.
16 de julho de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
We value your business and appreciate your 5 star review. Thank you for your kind words about Dean. Please don't hesitate to contact us if further assistance is ever needed. It would be our pleasure to help. Best wishes on your new stairlift.
Kind Regards,
The Acorn Team
Gordon did a great job with the install…
Gordon did a great job with the install and was took his time explaining the operations of the chair.
22 de julho de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for the 5 star review, your feedback means alot to our team. Please don't hesitate to contact us if further assistance is ever needed. It would be our pleasure to help. Best wishes on your new stairlift.
Sincerely,
The Acorn Team
The timeliness
The timeliness, and professionalism was exceptional. Once we made our decision to buy the Acorn stair lift, the installation was scheduled and completed within one week.
14 de julho de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
We appreciate you taking the time to provide us with the 5 star review. Your support means everthing to us! Please don't hesitate to contact us if further assistance is ever needed. It would be our pleasure to help. Best wishes on your new stairlift.
Sincerely
The Acorn Team.
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