🇺🇸Acorn Stairlifts US Avaliações 

bad product ive had this lift 2 months and its broke down twice the first time they fixed it rite away this time they told me its going to be a week before they can fix it buying this lift was a big mistake

The sales people were very polite and not high pressure. Two people came to my home after I made an appointment. A management person from Florida accompanied the salesman. They explained everything in detail. After agreeing to purchase two stair lifts, the sales people quickly set up an installation date.
The installer, Charles, was really talented, and quick to do the work. He fully explained how the stair lifts work, and made me comfortable with the whole process.

I am so very pleased with my Acorn Stair lift from the installation to the stairlift it's self. I am an 83 year old woman who has had full knee replacement, partial knee replacement, new hip and lower back surgery. The stairs to my bedroom were getting very hard for me to do my new stairlift has made it a pleasure to get upstairs, instead of down in the morning and up at night I can now make the trip when ever I please, several time a day. I would highly recommend them if you need help with stairs. My kids (adults) think it was a great decision.

Very efficient installation and a thorough explanation on how it works

The ordering was easy. Acorn does not carry their own financing. One must find their own no interest loan. The installation was as stated. One day for two stair lifts in 5 hours done by one installer. Any mess was completely taken care of by the installer. Sitting on the stair lift was problematic as I cannot bend my knees far enough to allow my feet to be placed comfortably on the foot pad. I altered the way and direction I sit in the chair to be able to use the stair lift. One has to park the chair over the charging spot when not using immediately. I would definitely recommend Acorn stair lift to enable one to stay residing in their two or three storey house.

Employees were essy to deal with from ordering to installer

They installed the lift fast and explain everything answer any questions we had. The salesman we great with helping us and help us make the decision on getting the Acorn.

I enjoyed working with your staff. They were very knowledgeable & helpful.
They gave me reassurance on how to handle the stairs in our house. My
Husband’s health is declining & having the stairlift for him has been a game changer.

We had an Acorn Chairlift installed 5 years ago. The salesman was great and installation went very well. We have had no problems and it works excellently.
The only problem we have is customer service. I have been trying to get a callback for two months trying to get information for removal and reinstalling the chairlift for new carpeting. I have left numerous messages with no response. This has been very frustrating.
Update:
I tried sending the email you provided but it said I was an unauthorized person for this email….is there a phone number?

The stair lift is working well and helps my husband function easily! The installer AJ, made the expert installation perfect. What a delightful experience he was. A man who was truly caring, polite, and personable. Thank you for having him on your staff. As a senior, he was refreshing, to say the least, and professional!

The salesman surveyed the home, and assist that part of the stairwell is not accessible for the chairlift. He spec out modifications that had to be made, as well as the door swing to the area. As soon as the modifications were completed, I notified Acorn and within a few days the installer came out. He was neat, clean, fast and efficient. He obviously knew what he was doing. When he finished his work, he explained everything to us demonstrated, and did not leave until he was confident that we knew the total operation of the chairlift. He explained the codes went through the manual And explained the warranty to us. We are happy we chose Acorn.

Gordon E. Was my installer. Did a thorough job installing and explaining usuage of. Chairlift. Very pleased with outcome and service. Acorn is responsive when called and handles any problems quickly.

Terrible customer service
When we were in the market for a stairlift the salesman was amazingly helpful and got the stairlift installed quickly. The installer was professional and didn’t leave until we were confident in its safe use. The got a call to schedule the free first year maintenance visit. That should have been in November/December. When I declined the continued warranty/maintenance plan (because I knew my husband would be passing with the year) the whole customer service relationship changed. They cancelled my maintenance visit twice. It was finally serviced in February. The maintenance person was very professional and found the chair in perfect working order. My husband passed the following month.
Acorn has ignored four calls about their “Buyback Scheme”. I have tried other companies and have been told by them that they no longer buy used Acorn products because Acorn will not sell their parts to outside companies. So, I have a <2 year old curved stairlift that cost $11000.00 and is in perfect condition and noway to get it to a person in need.

No more struggling up and down stairs

Very happy with new stairlift installed today. Surveyor Leslie Johnstone and installer Luke Gorringe were very competent and helpful.

Worst money we ever spent! This "stairlift" was a total piece of cr*p!! Buy a Bruno stairlift if you want something reliable, safe, and secure. We have a folder 1" thick of repair visits over the course of only 2 years. Junk. Just junk.

My stairlift stopped working. I called customer service that morning and they said they would get back to me asap with a date from a repair person. I paid $495,00 for a warranty policy and was told I would get expedited service in case of a breakdown. No one called be back and so at 4:30 that afternoon I called again and was told I was scheduled for Sept 9 between 12 and 5 p.m. This means I will be without my stairlift for 12 days. This is certainly not expedited in my opinion. I wrote a negative review and was contacted within three days
A tech came to my house and repaired the unit that very day. I was very satisfied with that response. I just wish my first contact was the same.

The consultant and the installer were both very professional and helpful. I’m very happy with my experience with the chairlift. My only problem is that it was so expensive.

Great job! Very thorough! They got the lift put in for two stairs cases on same day and well explained.

It’s given me freedom to go to my upstairs rooms that I’ve not been able to do in forever.