My wife has relied on our Acorn Stairlift for years, so we were concerned when it ran much slower than usual one evening and called for service. It turned out that it had simply gone into "safety mod... Ver mais
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Veja o que dizem as avaliações
It has given me the confidence to continue to be able to do the things I can do living in a two level house. The gentleman that installed my chairlift was very knowledgeable and explained the in deta... Ver mais
A empresa respondeu
Andrew Green has been my point of contact and the installer of our new Acorn Stairlift unit. He has been extremely helpful and did an excellent job of installing the unit. I couldn’t ask for a better... Ver mais
A empresa respondeu
So far, so good. My surveyor, Patrick, was friendly and informative. I accepted the price quote and my installation is scheduled for one week from today.
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Acorn Stairlifts is the first and only stairlift to earn the prestigious Ease-of-Use Commendation from the Arthritis Foundation.
Escrito pela empresa
Informações de contato
7001 Lake Ellenor Dr, 32809, Orlando FL, Estados Unidos
- (800) 980-0128
- customerrelations@acornstairlifts.com
- acornstairlifts.com
4,5
Excelente
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A happy experience
From the man who came and assessed what I needed to the installer who came and did the work all were first rate the service was superb! Not sure of the date
6 de janeiro de 2026
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for taking the time to leave such a positive 5 star review. We are delighted to hear that our service met your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we ar on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.
Sincerely
The Acorn Team
My Acorn was not going up or down and I…
My Acorn was not going up or down and I had Gordon E. Come out to fix it!
He was prompt, on time, and on point.
My Mom was so happy with his bright service, attitude, and knowledge was wonderful. Cheers to him and ACORN!!!!
Highly recommended and appreciated!
Happy New Year and Thank You!!!!!
16 de janeiro de 2026
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you so much for your kind words and 5 star review. We are so happy to hear that you had a great experience with Gordon E. Our team strives to provide exceptional service, and knowing that we have met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out to us!
Sincerely
The Acorn Team
Great peole to deal with.
The people I dealt with with Acorn where very professional and knew what they where talking about.
11 de janeiro de 2026
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
We appreciate your feedback and your trust in our products. Thank for the 5 star review! Should you have any further questions or need assistance, we are here to help. Thanks again, and we look forward to serving you in the future!
Sincerely,
The Acorn Team
I have several call back to get the…
I have several call back to get the chair to turn when it gets to the top of the stairs. It will turn once or twice then it will not turn at the top.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
We are sorry that you've had difficulty with the stairlift. Will have one of our team members reach out to you. Thank you for bringing this to our attention.
Kind Regards,
The Acorn Team
The salesman was down to earth
The salesman was down to earth. Talked to my mother with kindness and humor which was nice. Knew his product and explained it well
5 de janeiro de 2026
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for the 5-star rating! We are thrilled to know you had a great experience with us. Your feedback means the world to us. If you ever have any questions or need assistance with anything, we are here to help. Best wishes on your new stairlift.
Sincerely
The Acorn Team
The unit is very quiet compared to my…
The unit is very quiet compared to my moms . Acorn is much more sturdy and smooth and very easy to operate . i do have my moms to compare and i wish i would have picked acorn for her. Overall the sales staff and installer were great. i suggest anyone thinking about getting one do it.!!!!!! i dont feel like its an age issue . Its freedom!!! i can come and go without anxiety!!! THANKS
19 de dezembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you so much for your kind words and 5 star review. We are thrilled to hear that you are happy with the your unit. Your feedback means a lot to us, and we’re grateful for your support. If you ever have any questions or need assistance with anything, we are here to help.
Sincerely,
The Acorn Team.
Very customer friendly and quick.
As soon as I called about it, the salesman contacted me and came out within the week.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you so much for leaving a 5 star review! We are thrilled that you made your first purchase and had a great experience. We hope you enjoy your stairlift. If you need anything else, don't hesitate to reach out!
Sincerely
The Acorn Team
Initial site evaluation by Acorn…
Initial site evaluation by Acorn representative and installation by Acorn professional. Acorn customer representative who offered help when contacted was almost constantly out-of-touch with the Acorn company since most of the responses we received from that person were mostly "don't know about that" or plainly "don't know". This person was a negative figure in our purchase process and would have negated the purchase if other Acorn representatives had not been customer service orientedl
23 de dezembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you so much for leaving us a 4-star review! Sorry about the confusion in the initial stages. We truly appreciate your support, your feedback helps us continue to improve.Thanks again, and we look forward to assisting you in future. Best wishes on your new stairlift!
Kind Regards,
The Acorn Team
Everything went wrong from beginning to…
Everything went wrong from beginning to end. I was told the install could take place within a week but, they were not able to set the install date for 2 weeks. Then, on the install date, the Technician called in sick and I had to take time off of work AGAIN to reschedule. I had to set up a payment plan for $3200 and I was told the 1st payment wouldn't be due until March but, when I spoke with someone from Finance, they told me the deductions would start in January and I won't have the money. The Rep. returned my first 2 calls but, after that she never got back to me so, she didn't care after the sale. As much as you charge for this thing, you should have top-notch customer service and support, none of which I have seen. I hope this thing works so, I don't have to deal with your customer service again.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
We regret that you have had difficulty in the initial stages of your purchase. Thank you for bringing this to our attention.Should you have any further questions or need assistance, we are here to help. Thanks again, and we look forward to serving you in the future!
Sincerely
The Acorn Team
Installation was good
Installer was careful, thoughtful, and efficient.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for leaving a positive review. We are grateful for your feedback . Should you have any further questions or need assistance, we are always here to help. Thanks again, and we look forward to serving you in the future!
Kind Regards,
The Acorn Team
Highly Professional
Highly professional service from the initial survey of the stairs to the final installation of the stairlifts.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for sharing your positive experience and 5 star review. We are delighted to hear that you are satisfied with the quality of the product. Our team works hard to ensure we deliver high-quality items that exceed customer expectations, and it’s rewarding to know we have succeeded.
Sincerely
The Acorn Team
Yearly unit service!
Gladly provided assistance for my wife's need to get safely to the upstairs for showers & sleeping, since Aug 25, 2023.
The problem is the yearly service of the unit. Each anniversary of installation, I'm contacted for the yearly service fee, but receiving the service is slow! I've been waiting since 08/2025 & advised it might be done 03/31/2026!!
Truly, I'm not impressed w/ the follow-up service!!
Regards,, Jim G
23 de agosto de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you your 4 star review, We'd like to look into see how best we can assist you. However, we don't have any information that can help us identify your account. Please send an email with your contact information to CSSpecialistsUS@acornstairlifts.com so that we can further assist.
Sincerely
The Acorn Team
Lazaro Perez was very professional
Lazaro Perez was very professional, very informative, and did a fantastic job. Very polite, friendly and made our experience with your company very wonderful.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
We truly appreciate your feedback and 5 star review. Thank for your kind words about Lazaro Perez. Should you have any further questions or need assistance, we are always here to help. Thanks again, and we look forward to serving you in the future!
Sincerely
The Acorn Team.
This company was a delight to work with.
This company was a delight to work with.
13 de dezembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
We truly appreciate your feedback and your trust in our products. Should you have any further questions or need assistance, we are here to help. Thanks again, and we look forward to serving you in the future!
Sincerely,
The Acorn Team
Sam’s the man
Our installer, Sam, did a great job on the project and we’re very happy with it.
21 de dezembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you so much for your kind words and 5 star review! We are so happy to hear that you had a great experience with Sam our Installer. Our team strives to provide exceptional service, and knowing that we have met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there is anything else we can do for you, don’t hesitate to reach out us.
Sincerely
The Acorn Team.
STRAIGHTFORWARD SALES AND INSTALLATION…
STRAIGHTFORWARD SALES AND INSTALLATION WITHOUT ANY SURPRISES AND QUALITY OF PRODUCT APPEARS TO BE GREAT
20 de novembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for the 5-star review! We are thrilled to know you had a great experience with us. Your feedback means the alot to us! Best wishes on your new stairlift.
Sincerely
The Acorn Team
Great product and great company employees
Company responded immediately when we were looking for outdoor personnel lift options. The salesman explained the functions of the stairlift chair thoroughly.
The installer was very personable. He had the stairlift chair installed in less than 2 hours. He clearly explained all aspects of the stairlift chair.
Great product - We highly recommend Acorn Stairlifts!
9 de dezembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you so much for your kind words and 5 star review! We are so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we have met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out to us. All the best with your new stairlift!
Sincerely
The Acorn Team
I have mixed feelings about this
I have mixed feelings about this. I liked the job that Tom did in the installation process and that is the only reason I am giving this high rating. It could have been a 10, with the exception of the extremely loud beeping it makes. I understand why you designed this way, but being unable to make the sound undimmable, mutable or able to disconnect and replace with a blinking light makes the unit almost unusable to us, as we would need to use it at all hours of the day and night, and that would be disruptive to some members of the family. That is why I cannot recommend this to anyone,EVER!!!
4 de dezembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
We regret that you've had difficulty with unit. Thank you for bringing this to our attention.Should you have any further questions or need assistance, we are here to help. Thanks again, and we look forward to serving you in the future!
Sincerely
The Acorn Team
My new Acorn Stairlift …
My Acorn Stairlift will allow me to "age in place" That is not having to go thru the hassle and expense of selling my tri story family home and relocating from my quiet and friendly neighborhood and neighbors to another location.
14 de dezembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you so much for your kind words and 5 star review! We are so glad to hear that we were able to assist you. It truly means alot to our team, and it’s always wonderful to hear that their efforts are appreciated. If there is anything else we can do for you, don’t hesitate to reach out to us.
Kind Regards,
The Acorn Team.
Great customer service
From the salesperson to the installer, everyone was very nice and explained all the details needed.
5 de dezembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for taking the time to leave such a thoughtful 5 star review. We are delighted to hear that the salesperson and installer provided you with outstanding service. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out to us.
Sincerely
The Acorn Team
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