After years contemplating getting a stair lift, the time finally came when I no longer had a choice. I researched different companies and decided on Acorn. When Matthew Herko showed up to measure and... Ver mais
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Veja o que dizem as avaliações
My wife has relied on our Acorn Stairlift for years, so we were concerned when it ran much slower than usual one evening and called for service. It turned out that it had simply gone into "safety mod... Ver mais
A empresa respondeu
It has given me the confidence to continue to be able to do the things I can do living in a two level house. The gentleman that installed my chairlift was very knowledgeable and explained the in deta... Ver mais
A empresa respondeu
Andrew Green has been my point of contact and the installer of our new Acorn Stairlift unit. He has been extremely helpful and did an excellent job of installing the unit. I couldn’t ask for a better... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Acorn Stairlifts is the first and only stairlift to earn the prestigious Ease-of-Use Commendation from the Arthritis Foundation.
Escrito pela empresa
Informações de contato
7001 Lake Ellenor Dr, 32809, Orlando FL, Estados Unidos
- (800) 980-0128
- customerrelations@acornstairlifts.com
- acornstairlifts.com
4,5
Excelente
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
“Outstanding employees in every…
“Outstanding employees in every department!! Sales rep. and installer were so awesome. Sales rep. explained history, how the outdoor lift works. The installer who installed the chair was friendly, worked fast, and explained usage. In fact, I believe Acorn was the fastest company service I had ever experienced
16 de outubro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thanks for your kind words and 5 star review. We’re delighted to know you had an excellent experience with us. And it’s always wonderful to hear that their efforts are appreciated. We appreciate your business and look forward to serving you again in the future.
Kind Regards,
The Acorn Team
Not the Professionalism You Expect for Senior Safety
I requested stairlift quotes for my elderly mother to keep her safe on the stairs. Acorn was the third company we met with and the experience was not positive. The representative took photos and measurements but did not provide the same level of education or guidance as the other two companies. Both other providers recommended installing the lift on the right side of the stairs due to safety and layout. Acorn recommended the left side without explanation beyond outlet placement and dismissed the other companies as “wrong,” which did not inspire confidence.
Acorn’s initial price was noticeably higher. The representative then pushed a limited-time “promotional price” that reduced the quote by about $1,000, around ten percent. That type of pressure-based sales tactic feels outdated and inappropriate in the stairlift industry where vulnerable customers and caregivers are making serious safety decisions.
A follow-up call from Acorn’s call center was even more concerning. Instead of answering questions about value differences, the representative questioned whether I understood the comparison, claimed competitor dealers “low-ball” pricing and then charge high service fees, and argued they cannot diagnose or service equipment. This was especially concerning because Acorn requires an annual diagnostic fee for its own system. The tone was dismissive, aggressive, and not customer-focused, and the call ended abruptly with the representative telling me to go with the competitor and hanging up on me.
Stairlifts are not a casual purchase. They are essential for safety and peace of mind. Based on this experience, I cannot recommend Acorn.
3 de novembro de 2025
Avaliação não solicitada
Excellent product and excellent staff
Sales representative was excellent in explaining Acorn’s product, taking measurements, and guiding me in making some changes to my old house to accommodate the stairlift. The installer also knew what would work best and was 100% committed to my being happy with the results. I’m delighted with the stairlift that was ordered and installed, it’s not as intrusive into my living space as I feared it might be, and it’s making my continuing to live in this old house much easier for me. I couldn’t be happier!
13 de outubro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you so much for your kind 5 star review! We're so glad to hear that our team members was able to assist you, and it’s always wonderful to hear that their efforts are appreciated. We’ll be sure to pass along your feedback to them, they will be thrilled to know they made such a positive impact! We’re grateful for your support and look forward to serving you again soon. Best wishes on your new stairlift!
Sincerely
The Acorn Team
Both Michael and Jim were on time
Both Michael and Jim were on time, friendly, courteous and got the job done quickly.
Michael was the person who sold the unit and Jim was the installer.
24 de outubro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for your kind word and 5 star review.We're dedicated to providing excellent service, and your feedback motivates us to keep doing our best. We appreciate your business and look forward to serving you again in the future.
Sincerely
The Acorn Team
Stairlift experience
I had my mom’s stairlift installed today and everything was fantastic. Gordon was very thorough and professional. He did a great job with the installation! We were very happy.
25 de outubro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for the 5-star rating. We're thrilled to know you had a great experience with Gordon. Feel free to reach out. Your feedback helps us continue to improve. Thanks again, and we look forward to serving you in the future!
Kind Regards,
The Acorn Team
Excellent service
Excellent service. Installation was superb.
16 de outubro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
We truly appreciate your feedback and 5 star review. Should you have any further questions or need assistance, we’re always here to help. Thanks again, and we look forward to serving you in the future!
Sincerely,
The Acorn Team
Exceptional
Exceptional. Fast quote, fast install and very professional. Especially with our installer, George. Very patient, kind and explained everything to my father with care.
16 de outubro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you so much for your kind words and 5 star review! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future.
Sincerely
The Acorn Team
We live in a farm home constructed 1930
We live in a farm home constructed around 1930. The stairs leading to our bedroom and bathroom are very steep which at our age and health are a tremendous challenge. Since the installation of the Acorn stairlift (9/19/25) our bodies are at ease and comfortable. The stairlift is very easy to operate making our days far more enjoyable.
20 de outubro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you so much for your kind 5 star review! We're so glad to hear that we were able to assist you. It’s always wonderful to hear that our efforts are appreciated. We’re grateful for your support and look forward to serving you again soon. Best wishes on your new stairlift!
Sincerely,
The Acorn Team
Superb
Superb, patient and professional installation even when having to navigate inconveniences involved in installing in an apartment building.
5 de outubro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
We truly appreciate your feedback and 5 star review. Should you have any further questions or need assistance, we’re always here to help. Thanks again, and we look forward to serving you in the future!
Sincerely,
The Acorn Team
Great company to work with
Great company to work with. Friendly, knowledgeable and courteous from the start with their Client Advisor (Tyrone) to the installer (Brian). Would definitely recommend.
4 de outubro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for taking the time to leave us a 5 star review. We are thrilled to hear that you loved your experience with Tyrone and the Installer Brian. Your satisfaction is our top priority, and we look forward to serving you again. Best wishes on your new stairlift!
Thank You,
The Acorn Team
Salesman described the optional…
Salesman described the optional features and I agreed but I wish I would have saved the money. Otherwise, everything was as promised and the lift has been very helpful. I would do it all over again minus the extra money for options
3 de outubro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for taking the time to give feedback. We're dedicated to providing the best Service, and your feedback motivates us. Best wishes on your new stairlift!
Sincerely,
The Acorn Team
Professional
Professional. Knowledgeable met the questions with answers. Work to make things right
9 de outubro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future.
Sincerely
The Acorn Team
We own two lifts and life is a lot…
We own two lifts and life is a lot easier, would recommend product to all.
30 de setembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for your 5 star review it means a lot to us. We always strive to give our best to help our customers. Best wishes on your new stairlift!
Kind Regards,
The Acorn Team
Help has arrived
I am so very happy to fnally get upstairs to my office. It just takes me right up there with no trouble at all.
No more feelng guilty about not being abe to do my work!! It has tzken a load of stress off!
29 de setembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for sharing your positive experience and 5 star review. We’re delighted to hear that you’re satisfied with the quality of the product. Our team works hard to ensure we deliver high-quality item that exceed customer expectations, and it’s rewarding to know we’ve succeeded.
Sincerely
The Acorn Team.
From the first conversation till the…
From the first conversation till the amazing installation, every single aspect of our Acorn Chair Lift has been fabulous. The quality of the Chair Lift is amazing and has helped us to stay in our home as long as we would like! Thank you Acorn! Proud to support your company!
2 de outubro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for the fantastic 5 star review! We’re absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience. Your feedback motivates us to continue delivering the best experience possible.
Sincerely
The Acorn Team.
Great product and excellent service
Great product and excellent service. We are overjoyed with happiness. The came just at the right time for my husband. He has used the lift many times each day.
30 de setembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you so much for your kind words and 5 star review. We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service. We appreciate your support and look forward to serving you again in the future.
Kind Regards,
The Acorn Team
People were very nice and helpful…
People were very nice and helpful product is good and price is right .1
26 de setembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for your 5 star review! We truly value your support. Your feedback helps us grow and improve, and we’re so happy to know that you’ve had positive experience with us. Best wishes on your new stairlift!
Sincerely
The Acorn Team
Great all around with initial quote and…
Great all around with initial quote and contact installer was great! I would recommend to any one!
9 de setembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Thank you for thr 5 star review.We truly appreciate your feedback and your trust in our products. Should you have any further questions or need assistance, we’re always here to help. Thanks again, and we look forward to serving you in the future!
Kind Regards
The Acorn Team
Resposta da 🇺🇸Acorn Stairlifts US
Thanks so much for your 4 star review! We’re so glad you enjoyed your experience with us. We’re always striving to improve. Thanks again, and we look forward to assisting you. Best wishes on your new stairlift!
Sincerely
The Acorn Team
Follow up on my complaint from 2 days…
Follow up on my complaint from 2 days ago.
It has now been 7 days since I called customer service and was told someone from scheduling would call back. NO CALL.
Still have the same problem.
12 de setembro de 2025
Avaliação não solicitada
Resposta da 🇺🇸Acorn Stairlifts US
Good Morning Paul,
We'd like to look into the issue reported and get you taken care of; however, we don't have any information that can help us identify your account. Please send an email with your contact information to CSSpecialistsUS@acornstairlifts.com so that we can further assist.
Kind Regards
The Acorn Team
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