ACT Credit Management Ltd Avaliações 

193
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Possibly the most unhelpful company I have ever had to deal with. The staff that I had to deal with apart from Sophie (who was very polite ) are like robots. It seems when they speak to you that they... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I can't even fathom how my anxiety was trying to call a credit company over overdued debt but let me tell you, they are absolutely brilliant & very VERY helpful people. I was assisted by Nisha Chohan... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was so anxious before calling ACT thinking that I would have a terrible experience instead I was left so surprised... My fist conversation was a few months ago with Nisha Chohan, such a wonderful wo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had the absolute best experience today on the phone with Hamzah at ATC. He was extremely patient and polite when explaining to me. As well as that, he had the most positive and kind attitude that you... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Cobrança
  2. Cobrança de débitos

Escrito pela empresa

ACT Credit Management Ltd takes a diligent and professional approach to debt collection, offering a comprehensive suite of services, including debt recovery, tracing, credit reporting, and legal solutions. With over 20 years experience, we have partnered with high-profile clients across various industries throughout the UK. Our tailored approach ensures that each organisation receives a personalised service designed to maximise debt recovery while ensuring the best possible outcome for the customer. Our team work closely with our clients, safeguarding their reputation while recovering outstanding funds swiftly and efficiently.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

193 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(193)

5 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very kind and understanding I felt…

Very kind and understanding I felt really embarrassed of my situation to the point I couldn’t reach out and talk to anyone for help . The chap I spoke to was so understanding and genuine helped me through a panic attack thank you for all the help and support

30 de abril de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you for taking the time to share your experience. We understand that people may feel worried when they hear from us, but please be assured that we'll always work hard to ensure our customers feel supported. Many thanks, ACT Team

Avaliado com 5 de um total de 5 estrelas

Very helpful, kind and understanding!

Throughout my time communicating with the staff, they have been nothing short of helpful, caring and understanding. They have always done their utmost to come up with solutions that work well for me to satisfy all parties, especially Abubakar who has helped make what could have been a stressful situation easy to manage. I'm very grateful!

30 de abril de 2024
Avaliação não solicitada
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Resposta da ACT Credit Management Ltd

Thank you for your positive words, we really appreciate the time you took to write such a detailed review.

Avaliado com 1 de um total de 5 estrelas

Wrong amount wrong invoices

Wrong amount wrong invoices, don't reply to emails and don't answer the phone.

26 de abril de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Dear Umar,

Thank you for taking the time to write this review. All feedback is highly appreciated, as it enables us to further develop the support we offer to our customers.

Thank you.

Kind regards
ACT Team

Avaliado com 5 de um total de 5 estrelas

I spoke to hamza he was a great help…

I spoke to hamza he was a great help made the process a little less stress free!

18 de abril de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

We are pleased to hear that you have had a positive experience with Hamza. We will pass your feedback on to Hamza and their manager.

Avaliado com 5 de um total de 5 estrelas

Great customer service

I spoke to Jerome, who was very kind and understanding! He made me feel at ease in paying off my debt. Great customer service

9 de abril de 2024
Avaliação não solicitada
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Resposta da ACT Credit Management Ltd

Thank you Karla. We are delighted to hear about your experience with Jerrome. Please be assured that we'll support you during your journey with us. Kind regards, ACT Team

Avaliado com 5 de um total de 5 estrelas

Life Saver

I talked to Hamza about my debt, I was initially scared and frightened of what gonna happen. But this person made me feel so comfortable and talked through the whole process and found the best solution for me. I really wish and hope he reaches the highest level of success in his career.

5 de abril de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you Zubaida. I'm delighted to hear about your experience with Hamza. Please be assured that we will support you during your journey with us, and we will provide your positive feedback to Hamza. Kind regards ACT Team

Avaliado com 5 de um total de 5 estrelas

A very good experience

Jerrome Driscoll made my experience with ACT so much better than I expected. I've been so worried to phone and make payments on a debt (I'm used to sticking my head in the sand) but he was very understanding of my situation and made sure I could afford my repayments. Great service.

26 de março de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you for taking the time to write this review. All feedback is highly appreciated, as it enables us to further develop the support we offer to our customers. Your positive review helps to reassure customers who may be apprehensive about contacting us.

Avaliado com 5 de um total de 5 estrelas

Great company

Although no one ever wants to have to ring or interact with this type of company, the staff are super friendly and very helpful. They’re there to help you manage any payment plans and are actually very good at doing this. Made a difficult situation very easy and actually stress free to deal with

15 de março de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you FOR taking the time to share your experience. We understand that people may feel worried when they hear from us for the first time, but please be assured that we always work hard to ensure our customers feel supported. Please be assured that we're always on hand to support you during your journey with us. Many thanks ACT Team

Avaliado com 5 de um total de 5 estrelas

The best service I got

Helpful to me Abubakar Mohamed was the best

11 de março de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

We appreciate the time you took to share your feedback. Please be assured that we're always on hand to support you during your journey with us. Many thanks ACT Team

Avaliado com 5 de um total de 5 estrelas

Melina Loughram was great

Melina Loughram was the advisor i spoke to and she was great - friendly, efficient and made sure i would manage with the payments which i appreciated massively as in the past ive spoken to other advisors and felt pressured & pushed into increasing my payments when i would have struggled to make other payments by doing that so it was refreshing Melina seemed to genuinely care that i would be ok. Thank you!

11 de março de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

We are glad to hear that our team were able to help reassure you. Thank you for taking the time to provide positive feedback about your experience.

Avaliado com 5 de um total de 5 estrelas

Excellent, kind, friendly and understanding

My interaction with ACT happened 7 months ago, but during the entire process the company and call handlers have been quick to answer my simple questions and have looked after me well.

From my initial call, Mr. Arsalan Haidar was extremely friendly, helpful and understanding of the situation. I appreciate his help and the companies help overall with the situation at hand, and I hope their kind call handlers don't have to deal with too many negative customers haha.

1 de agosto de 2023
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you for taking the time to share your experience. We understand that people may feel worried when they hear, but please be assured that we always work hard to ensure our customers feel supported. We sincerely appreciate your positive feedback. Many thanks ACT Team

Avaliado com 5 de um total de 5 estrelas

I spoke to Melina Loughran about my…

I spoke to Melina Loughran about my debt and was able to make a sensible, affordable payment plan for me! Melina was friendly and empathetic which is a great attribute to have when speaking to people about debt as it may be a sensitive topic to some.

11 de março de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

We really appreciate you taking the time to share your experience with us. Thank you for your excellent feedback.

Avaliado com 5 de um total de 5 estrelas

i called today

i called today, really fast answer to my call. I did expect to be waiting for quite a while but that wasn’t the case.
i spoke to Jerrome Driscoll who was EXTREMELY friendly and helpful. It was a pleasant call despite the nature of it.

8 de março de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

This is wonderful to hear, thank you so much for taking the time to share your experience with Jerrome. Please be assured that we're always on hand to support you during your journey with us. Many thanks ACT Team

Avaliado com 5 de um total de 5 estrelas

Arsalan Haidar was amazing

Spoke to Mr Arsalan Haidar and he really helped me out. I wanted to do an instalment but he made sure that it was affordable for me

He spoke with such politeness and was so patient with me. He really is an asset to the team and company

I was scared to speak because it’s debt company but he really made the whole process so much better. I would definitely recommend Arsalan Haidar to anyone and everyone!

5 de março de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you so much for taking the time to share your experience. We understand that people may feel worried when they hear from us for the first time, but please be assured that we'll always work hard to ensure our customers feel supported. Many thanks ACT Team

Avaliado com 5 de um total de 5 estrelas

The agent whom I spoke to was Abs ,he’s…

The agent whom I spoke to was Abs ,he’s very helpful and put me at ease.He’s very understanding and kind without being judgmental with my situation.Hopefully he’ll be able to help more people who’s been through difficulties.Many thanks again Abs

NK

1 de março de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you for taking the time to share your experience. We understand that people may feel worried when they hear from us, but please be assured that we'll always work hard to ensure our customers feel supported. Many thanks, ACT Team

Avaliado com 5 de um total de 5 estrelas

Jerrome was very polite and…

Jerrome was very polite and understanding of my situation. He listened to my concerns and helped me to set up a new affordable plan. Great customer service. A weight has been taken off my shoulders.

1 de março de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you for taking the time to share your experience. We understand that people may feel worried when they hear from us, but please be assured that we'll always work hard to ensure our customers feel supported. Many thanks, ACT Team

Avaliado com 5 de um total de 5 estrelas

I had a call today from ACT Credit…

I had a call today from ACT Credit about a dispute and Arsalan Haidar was greatly understanding and patient.

I was frustrated at the beginning of the call however, he managed to find me a suitable plan and solution to move the dispute but listening and addressing all my requests.

I appreciate the proactive and helpful costumer service operator such as Arsalan.

29 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you for taking the time to write this review. All feedback is highly appreciated, as it enables us to further develop the support we offer to our customers.

Avaliado com 5 de um total de 5 estrelas

Very helpful didn’t ask questions when…

Very helpful didn’t ask questions when I said what I could pay and accepted it on a temporary 6 month review also asked if I could manage with what I offered to pay back very happy with service

29 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you so much for taking the time to share your experience. Please be assured that we're always on hand to support you during your journey with us. Many thanks ACT Team

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