ACT Credit Management Ltd Avaliações 

193
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Possibly the most unhelpful company I have ever had to deal with. The staff that I had to deal with apart from Sophie (who was very polite ) are like robots. It seems when they speak to you that they... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I can't even fathom how my anxiety was trying to call a credit company over overdued debt but let me tell you, they are absolutely brilliant & very VERY helpful people. I was assisted by Nisha Chohan... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was so anxious before calling ACT thinking that I would have a terrible experience instead I was left so surprised... My fist conversation was a few months ago with Nisha Chohan, such a wonderful wo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had the absolute best experience today on the phone with Hamzah at ATC. He was extremely patient and polite when explaining to me. As well as that, he had the most positive and kind attitude that you... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Cobrança
  2. Cobrança de débitos

Escrito pela empresa

ACT Credit Management Ltd takes a diligent and professional approach to debt collection, offering a comprehensive suite of services, including debt recovery, tracing, credit reporting, and legal solutions. With over 20 years experience, we have partnered with high-profile clients across various industries throughout the UK. Our tailored approach ensures that each organisation receives a personalised service designed to maximise debt recovery while ensuring the best possible outcome for the customer. Our team work closely with our clients, safeguarding their reputation while recovering outstanding funds swiftly and efficiently.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

193 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(193)

5 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Hamza was very anttentive andengaging

Hamza was very anttentive andengaging. A really great guy as he helped through tough situations. He really deserves the best. Thank you Hamza

28 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you for taking the time to write this review. All feedback is highly appreciated, as it enables us to further develop the support we offer to our customers.

Avaliado com 5 de um total de 5 estrelas

Hamza Farah was polite and extremely…

Hamza Farah was polite and extremely helpful.

22 de fevereiro de 2024
Avaliação não solicitada
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Resposta da ACT Credit Management Ltd

Thank you Mariam. We are delighted to hear about your experience with Hamza. Please be assured that we'll support you during your journey with us. Kind regards ACT Team

Avaliado com 5 de um total de 5 estrelas

Hamza Farah was a great

Hamza Farah was a great
From phone etiquette to friendliness &e explaining terms and agreements.

Im glad it was him whom I spoke with.

26 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you for your feedback. I'm delighted to hear how supported you felt by our agent Hamza. Many thanks ACT Team

Avaliado com 5 de um total de 5 estrelas

Spoke to Jerome

Spoke to Jerome, was very friendly, patient and incredibly helpful. Very mindful of my situation and helped come up with the best solution given my circumstances

26 de fevereiro de 2024
Avaliação não solicitada
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Resposta da ACT Credit Management Ltd

Thank you Ryan. I'm delighted to hear about your experience with Jerrome. We appreciate you taking the time to write a review. Kind regards ACT Team

Avaliado com 5 de um total de 5 estrelas

Nisha Chohan was so so helpful!

Nisha Chohan was so helpful! Listened to my situation fully and was very comforting, made the situation that little bit better and calmed me down. She has great customer service skills and shows great signs of empathy which i feel is imperative for people working within call lines.

26 de fevereiro de 2024
Avaliação não solicitada
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Resposta da ACT Credit Management Ltd

This is wonderful to hear, thank you so much for taking the time to share your experience. We understand that people may feel worried when they hear from us, but please be assured that we'll always work hard to ensure our customers feel supported. Many thanks ACT Team

Avaliado com 5 de um total de 5 estrelas

Nisha was really polite and helpful

Nisha was really polite and helpful, thanks for the service

26 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

We appreciate the time you took to share your feedback. Please be assured that we're always on hand to support you during your journey with us. Many thanks ACT Team

Avaliado com 4 de um total de 5 estrelas

The agent that I spoke to Nisha was…

The agent that I spoke to Nisha was very helpful and put me at ease, setting up of the payment plan was easy and now due to Nisha’s calm and easy going attitude I now have peace of mind. Thank you Nisha.

24 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you for taking the time to write this review. All feedback is highly appreciated, as it enables us to further develop the support we offer to our customers.

Avaliado com 5 de um total de 5 estrelas

Staff are so Polite and Understanding

Hamza by far is the most respectful and polite agent I’ve spoken to on the phone. I’m a young student in a lot of debt and he’s always been understanding and helpful towards the payment plan and has always made sure I’ve had money to live off and still make payment towards the debt I have. Other agents I’ve spoken to have always been understanding it’s scaring going into debt collectors but I’m very grateful that it’s gone to these guys who are very trusting and professional too.

23 de fevereiro de 2024
Avaliação não solicitada
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Resposta da ACT Credit Management Ltd

Thank you for taking the time to provide positive feedback about your experience. We rely on customer feedback to let us know that we’re doing the right thing and achieving our customer service goals.

Avaliado com 5 de um total de 5 estrelas

Exceptional Service from Jerome Driscoll

I had a fantastic experience, thanks to the exceptional service provided by Jerome Driscoll. Jerome's professionalism and dedication during the payment and agreement process were truly outstanding. In an industry where positive reviews can be rare, I want to highlight the excellent support I received from Jerome.

23 de fevereiro de 2024
Avaliação não solicitada
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Resposta da ACT Credit Management Ltd

Thank you Nana. I'm delighted to hear about your experience with Jerrome. Your positive review helps to reassure customers who may be apprehensive about contacting us. Please be assured that we'll support you during your journey with us. Kind regards ACT Team

Avaliado com 5 de um total de 5 estrelas

I spoke to Dee on the 21st of Feb and…

I spoke to Dee on the 21st of Feb and had the greatest customer experience I was treated with such respect which is hard to come by from a collections company I just wanted to thank Dee so much for their hard work and their time they spent making sure my query’s were handled efficiently!!

21 de fevereiro de 2024
Avaliação não solicitada
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Resposta da ACT Credit Management Ltd

This is wonderful to hear, thank you so much for taking the time to share your experience with Dee. Please be assured that we're always on hand to support you during your journey with us. Many thanks ACT Team

Avaliado com 5 de um total de 5 estrelas

Having to call debt collectors is never nice

Having to call debt collectors is never nice, but Mr. Hamza Farah made it so much easier. He took the time not only listening, but also explaining everything I needed to know in a way that I understood - which is the most important. Often people don’t make the effort to be nice, which I don’t judge, but it is much more pleasing to speak with someone that doesn’t sound annoyed at you. Shoutout to Hamza, I hope they give you a raise! Obrigada ;)

22 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

This is wonderful to hear, thank you so much for taking the time to share your experience. We understand that people may feel worried when they hear from us for the first time, but please be assured that we'll always work hard to ensure our customers feel supported. Please be assured that we're always on hand to support you during your journey with us. Many thanks ACT Team

Avaliado com 5 de um total de 5 estrelas

Very helpful and polite

Very helpful and polite.
Helped me find the best possible solution.

22 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you for your feedback. I'm delighted to hear how supported you felt. Many thanks ACT Team

Avaliado com 5 de um total de 5 estrelas

I was worried about my debt but I spoke…

I was worried about my debt but I spoke to a very kind man called hamza who explained more about the debt and reassured me that it would be okay. 10/10 costumer service all of my queries were answered and I was made to feel at ease .

22 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

We really appreciate you taking the time to share your experience with us. I'm delighted to hear about your experience with Hamza. Please be assured that we'll support you during your journey with us. Kind regards ACT Team

Avaliado com 4 de um total de 5 estrelas

I spoke with Nisha chohan she help me…

I spoke with Nisha chohan she help me to resolve my problem. Also she is Always ready for help & support.

21 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you for taking the time to write this review. All feedback is highly appreciated, as it enables us to further develop the support we offer to our customers.

Avaliado com 5 de um total de 5 estrelas

Very friendly and professional

Very friendly and professional, always happy to help out and very communicative.

22 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you for taking the time to provide positive feedback about your experience.

Avaliado com 5 de um total de 5 estrelas

nisha cohan was so patient and very…

nisha cohan was so patient and very lovely and helpful on the phone.

19 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

We rely on customer feedback to let us know that we’re doing the right thing and achieving our customer service goals. We sincerely appreciate your positive feedback.

Avaliado com 5 de um total de 5 estrelas

Convenience

Nisha assisted me with the process of taking payments and arranging this smoothly. She deserves a promotion!

21 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

We really appreciate you taking the time to share your experience with us. We will pass your feedback onto her Manager!

Avaliado com 5 de um total de 5 estrelas

Nisha was really helpful and…

Nisha was really helpful and professional. I think she is a great asset when it comes customer service.

21 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

This is wonderful to hear, thank you so much for taking the time to share your experience. Please be assured that we're always on hand to support you during your journey with us. Many thanks ACT Team

Avaliado com 5 de um total de 5 estrelas

I have spoke ACT in the last few days …

I have spoke ACT in the last few days they have resolved the situation and Nisha really did understand everything and explained what to do next. Certainly went above and beyond. Thank you

19 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

Thank you for your feedback. I'm delighted to hear how supported you felt by our Agent. Many thanks, ACT Team

Avaliado com 5 de um total de 5 estrelas

My most recent experience with ACT has…

My most recent experience with ACT has taken a gigantic weight off my shoulders. I spoke with Abs on the phone who has spoken me through my options in a clear and calm way and helped me see the situation straight. I am really grateful for the support and Abs’ help. Thankyou so much!

19 de fevereiro de 2024
Avaliação não solicitada
logotipo da ACT Credit Management Ltd

Resposta da ACT Credit Management Ltd

We are pleased to hear that you have had a positive experience with Abs. Your positive review helps to reassure customers who may be apprehensive about contacting us.

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