Possibly the most unhelpful company I have ever had to deal with. The staff that I had to deal with apart from Sophie (who was very polite ) are like robots. It seems when they speak to you that they... Ver mais
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Veja o que dizem as avaliações
I can't even fathom how my anxiety was trying to call a credit company over overdued debt but let me tell you, they are absolutely brilliant & very VERY helpful people. I was assisted by Nisha Chohan... Ver mais
A empresa respondeu
I was so anxious before calling ACT thinking that I would have a terrible experience instead I was left so surprised... My fist conversation was a few months ago with Nisha Chohan, such a wonderful wo... Ver mais
A empresa respondeu
Had the absolute best experience today on the phone with Hamzah at ATC. He was extremely patient and polite when explaining to me. As well as that, he had the most positive and kind attitude that you... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ACT Credit Management Ltd takes a diligent and professional approach to debt collection, offering a comprehensive suite of services, including debt recovery, tracing, credit reporting, and legal solutions. With over 20 years experience, we have partnered with high-profile clients across various industries throughout the UK. Our tailored approach ensures that each organisation receives a personalised service designed to maximise debt recovery while ensuring the best possible outcome for the customer. Our team work closely with our clients, safeguarding their reputation while recovering outstanding funds swiftly and efficiently.
Informações de contato
7 St John's Road , HA1 2EE, Harrow , Reino Unido
- +44 (0) 203 1500 150
- info@actcredit.com
- actcredit.com
3,9
Muito Bom
193 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very supportive and knowledgeable
Very supportive and knowledgeable, showing good understanding of the customer. The competence. Thank you Arsalan Haidar
8 de dezembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Trevor,
Thank you for your great feedback, we really appreciate you taking the time to review our service level. We are pleased to hear that Arsalan was supportive and knowledgeable, it is great feedback on their skill set and I will pass it on to their manager, reviews like this also help customers who are apprehensive about contacting us.
Kind regards
ACT Team
Great listening skills....Great…
Great listening skills....Great service...Great Communication...5 Stars understanding my case and my situation...Overall a 5 Stars rating for the Great service...Keep up the Great work...
8 de dezembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Lua Linda,
Thank you for your great feedback, we really appreciate you taking the time to review our service level. It is great feedback, reviews like this also help customers who are apprehensive about contacting us.
Kind regards
ACT Team
Incompetence or just ill-informed?
Received a letter from them threatening legal action, despite having agreement in place to pay, and never missing a payment. Maybe they just don't understand the Law.
7 de dezembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Dear Steffie Webster,
Thank you for taking the time to write this review. All feedback is highly appreciated, as it enables us to further develop the support we offer to our customers.
We can see that you have since been in touch to discuss this; thank you for contacting us.
Kind regards
ACT Team
He was good and understanding he…
He was good and understanding he definitely needs a raise
6 de dezembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Selina,
Thank you for taking the time to leave a five star review of our services, we appreciate the feedback.
Kind regards
ACT Team
Jerrome was really helpful and took the…
Jerrome was really helpful and took the time to explain what the situation was to me and how I could deal with it. He was very helpful and professional.
4 de dezembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Paula,
Thank you for your fantastic feedback, we appreciate you taking the time to review our service level and Jerrome, I will pass it on to their manager.
Kind regards
ACT Team
I was so happy and relaxed after…
I was so happy and relaxed after speaking to Abubakar Mohamed. He was friendly and make it easy for me to have know what to do and how to do it.
1 de dezembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Victor,
Thank you for your great feedback, we really appreciate you taking the time to review our service level. We are pleased to hear that Abubakar was friendly it is great feedback on their skill set and I will pass it on to their manager, reviews like this also help customers who are apprehensive about contacting us.
Kind regards
ACT Team
Nisha Chohan Was in Unbelievablely…
Nisha Chohan Was in Unbelievablely helpfully and completely resolved my situation and worries
30 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Jerry,
Thank you for your fantastic feedback, we appreciate you taking the time to review our service level. What a fantastic review of Nisha's service level, I will pass it on to their manager. Reviews like this also help customers who are apprehensive about contacting ACT, especially when our customers use the words like this. We are glad the call resolved the situation and worried. Thank you again Jerry.
Kind regards
ACT Team
Staff acknowledgment
ACT, you have such a wonderful employee in Nisha. She is kind, clear and understanding as well as being extremely helpful. You should be very proud to have an employee like her.
28 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi,
Thank you for your fantastic feedback, we appreciate you taking the time to review our service level. What a fantastic review of Nisha's service level, I will pass it on to their manager. Reviews like this also help customers who are apprehensive about contacting ACT, especially when our customers use the words like this. We are proud of all our agents and Nisha, thank you again.
Kind regards
ACT Team
I felt really great after the…
I felt really great after the conversation I had with Nisha today, she understood my current situation and provided me with the best outcome possible and I’m greatful for that. She’s was very helpful and nice over the phone, and I couldn’t have asked for better person to assist in resolving the current situation.
28 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Gurpreet,
Thank you for your fantastic feedback, we appreciate you taking the time to review our service level. What a fantastic review of Nisha's service level, I will pass it on to their manager. Reviews like this also help customers who are apprehensive about contacting ACT, especially when our customers use the words like this. We are glad the call made you feel great. Thank you again Gurpreet.
Kind regards
ACT Team
Great work
Lisa was so nice, she was very helpful and respectful.
30 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi,
Thank you for your great feedback, we really appreciate you taking the time to review our service level. We are pleased to hear that Lisa was very helpful it is great feedback on their skill set and I will pass it on to their manager.
Kind regards
ACT Team
Resposta da ACT Credit Management Ltd
Hi Sarah,
Thank you for the great 5-star review of our services, and for taking the time to leave feedback, we know reviews like this help others to engage.
Kind Regards
ACT Team
I spoke with justin this morning and i…
I spoke with justin this morning and i couldn't be more happy with the customer service. He understood my query and made a thorough plan to help with with my balance. The communication he put forward was also great too. Was really happy with the experience
28 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Beth,
Thank you for your great feedback, we really appreciate you taking the time to review our service level. We are pleased to hear that Justin made you feel comfortable on the call, it is great feedback on their skill set and I will pass it on to their manager, reviews like this also help customers who are apprehensive about contacting us.
Kind regards
ACT Team
EPITOME OF PROFESSIONALISM
I was attended to by someone I described as epitome of professionalism. Nisha Chohan can best be described as truly good 👍
A patient and dedicated customer relations personnel.
Nisha, you are kind as you are good 👍 Thanks
28 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi John,
Thank you for your amazing feedback, we appreciate you taking the time to review our service level. We are pleased to hear that Nisha was the epitome of professionalism on the call, it is great feedback on their skill set and I will pass it on to their manager. I love this review wording and give you 5 stars in return, reviews like this also help customers who are apprehensive about contacting us.
Kind regards
ACT Team
I gave 5 stars because the person I…
I gave 5 stars because the person I spoke with was understanding and helpful towards my situation,
27 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Anton,
Thank you for the great 5-star review of our services, we know reviews like this help others to engage with us at ACT and help them work out a payment plan.
Kind Regards
ACT Team
Great customer service
I spoke to a gentleman called Justin this morning who couldn’t have offered a more pleasant experience… given the circumstances. He was quick to help me with my query and had a comforting demeanour.
27 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Louise,
Thank you for your great feedback on our customer service, we really appreciate you taking the time. We are pleased to hear that Justin made you feel comfortable on the call, it is great feedback on their skill set and I will pass it on to their manager, reviews like this also help customers who are apprehensive about contacting us.
Kind regards
ACT Team
The gentleman was so kind and helpful…
The gentleman was so kind and helpful and such a difficult situation. I really appreciated being able to talk about my problem and having someone so willing to listen and help. I highly recommend this gentleman.
22 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Eva,
Thank you for the great 5-star review of our services, we are glad the gentleman on the call listened and helped. We know reviews like this help others to engage with us at ACT and help them work out a payment plan, so in turn you will also have helped others in a similar situation.
Kind Regards
ACT Team
Wonderfull and Excellent person very…
Wonderfull and Excellent person very helpful and explained everything perfectly
21 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Abdifitah,
Thank you for the excellent 5-star review of our services, we appreciate you taking the time.
Kind Regards
ACT Team
Most Polite and Most Helpful
I can't even fathom how my anxiety was trying to call a credit company over overdued debt but let me tell you, they are absolutely brilliant & very VERY helpful people. I was assisted by Nisha Chohan and she was an absolute delight. She eased away all my worries and we agreed to a comfortable method of repayment and all was good. I cannot thank you enough for helping me out.
10 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Desmond,
Thank you for your fantastic feedback, we appreciate you taking the time to review our service level. We are pleased to hear that Nisha was absolutely brilliant and very VERY helpful on the call, it is great feedback on their skill set and I will pass it on to their manager. I simply LOVE this review wording and give you 5 stars in return, reviews like this also help customers who are apprehensive about contacting ACT, especially when our customers use the words like 'comfortable method of repayment'. We are glad it helped ease away your worries. Thank you again Desmond.
Kind regards
ACT Team
Please look after your staff Arsalan
Please look after your staff Arsalan. He’s been extremely helpful over the phone & made every possible help to ease the worries over payments. Thank you once again❤️
16 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Jemy,
Thank you for the great 5-star review of our services, I will let Arsalan know about this feedback and their manager, we absolutely do look after all our staff :-).
Kind Regards
ACT Team
Such a lovely guy
Such a lovely guy! So calming and understanding. Make a difficult situation so much easier. 10/10
16 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Connor,
Thank you for the great 5-star review of our services and the 10/10.
Kind Regards
ACT Team
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