Possibly the most unhelpful company I have ever had to deal with. The staff that I had to deal with apart from Sophie (who was very polite ) are like robots. It seems when they speak to you that they... Ver mais
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Veja o que dizem as avaliações
I can't even fathom how my anxiety was trying to call a credit company over overdued debt but let me tell you, they are absolutely brilliant & very VERY helpful people. I was assisted by Nisha Chohan... Ver mais
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I was so anxious before calling ACT thinking that I would have a terrible experience instead I was left so surprised... My fist conversation was a few months ago with Nisha Chohan, such a wonderful wo... Ver mais
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Had the absolute best experience today on the phone with Hamzah at ATC. He was extremely patient and polite when explaining to me. As well as that, he had the most positive and kind attitude that you... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ACT Credit Management Ltd takes a diligent and professional approach to debt collection, offering a comprehensive suite of services, including debt recovery, tracing, credit reporting, and legal solutions. With over 20 years experience, we have partnered with high-profile clients across various industries throughout the UK. Our tailored approach ensures that each organisation receives a personalised service designed to maximise debt recovery while ensuring the best possible outcome for the customer. Our team work closely with our clients, safeguarding their reputation while recovering outstanding funds swiftly and efficiently.
Informações de contato
7 St John's Road , HA1 2EE, Harrow , Reino Unido
- +44 (0) 203 1500 150
- info@actcredit.com
- actcredit.com
3,9
Muito Bom
193 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really helpful
I spoke to a person called Justin and I was really impressed at the how he made the entire experience a comfortable one. You're naturally anxious calling in to talk about debt but he was reassuring, and ran me through the available options and did his best to help me.
I can't express how much I appreciate his help.
16 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Shariq,
Thank you for your great feedback, we really appreciate you taking the time to review our service level. We are pleased to hear that Justin made you feel comfortable on the call, it is great feedback on their skill set and I will pass it on to their manager, reviews like this also help customers who are apprehensive about contacting us.
Kind regards
ACT Team
hope is Jerrome Driscoll who helped me..
but i was really afraid to call back but first he pick up the phone fast and that helped me to continue the call he was very understanding and not rushing i really appreciate when people take their time in this kind of situations he helped me and answer all my questions thank you
9 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Jessica,
Thank you for your fantastic feedback, we really appreciate you taking the time to review our service level. We are pleased to hear that Jerrome was understanding and didn't rush, it is great feedback on their skill set and I will pass it on to their manager, reviews like this also help customers who are apprehensive about contacting us.
Kind regards
ACT Team
Spoke to Abs who was really helpful and…
Spoke to Abs who was really helpful and Swift in sorting out my issue. I’d expected it to be a long daunting process but needn’t have worried. And was helpful and polite thanks so much.
15 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Jennifer,
Thank you for the lovely review of our services, it will help others to contact us. I will let Abs know about this feedback and their manager.
Kind Regards
ACT Team
I spoke to a customer service…
I spoke to a customer service representative his name was
Jerrome (I hope as that’s person who sent me the email). He was so helpful and understanding and he accommodated the fact I was struggling which I really appreciate. It can be scary calling debt collectors and to be honest it’s very comforting when a human being picks up the call with understanding and works with you to come to a suitable solution. Thank you very much.
15 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Mela A,
Firstly, thank you for taking the time to leave such a wonderful review of ACT and Jerrome. I have passed this feedback on to Jerrome and their management.
Feedback like this really helps others who are apprehensive about getting in contact with a DCA with the reassurance to open communications.
We really appreciate the time you took to write such a detailed review.
Kind regards
ACT Team
Ceri
I dealt with Ceri and it was quick, informative and helpful in what is a delicate situation. Thank you
14 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Nick,
Thank you for the lovely review of our services, it will help others to contact us. I will let Ceri know about this feedback and their manager.
Kind Regards
ACT Team
Jerome was easy to speak to
Jerome was easy to speak to, quickly resolved my issue despite my request being unusual 👍
13 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Zack,
Thank you for the great 5-star review of our services, I will let Jerome know about this feedback and their manager, I am sure the request being unusual wasn't a problem for them.
Kind Regards
ACT Team
Great communication
Great communication, went through the debt owed and I explained the length of time I would require due to coming off maternity leave only last month. Therese was very, very helpful.
14 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi JK,
Thank you for your fantastic feedback, we really appreciate you taking the time to review our service level while also managing the return to work after Maternity Leave. We are pleased to hear that Therese was very, very helpful, it is great feedback on their skill set and I will pass it on to their manager, reviews like this also help customers who are apprehensive about contacting us.
Kind regards
ACT Team
Justin was so calming and reassured me…
Justin was so calming and reassured me of everything and i appreciated it. We need more customer service like that
13 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Mario,
Thank you for the great 5-star review of our services, I will let Justin know about this feedback and their manager. I also agree excellent customer service is very important in all businesses.
Kind Regards
ACT Team
A quick and efficient solution!
I had a very helpful and professional service by ACT Credit Management that resolved an outstanding payment issue. The approach by Justin Yoong was pleasant and personal. He quickly understood the circumstances and provided an efficient solution. Thank you.
10 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Marie,
Firstly, thank you for taking the time to leave such a wonderful review of ACT and Justin. I have passed this feedback on to Justin and their management.
Feedback like this really helps others who are apprehensive about getting in contact with a DCA the reassurance to open communications.
We really appreciate the time you took to write such a detailed review.
Kind regards
ACT Team
Call today regarding my situation
Abs was spot on, helpful and delightful to chat to, give him a raise
10 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Daniel,
Thank you for the great 5-star review of our services, I will let Abs know about this feedback and their manager, will also mention the raise :-)
Kind Regards
ACT Team
Jerrome is very kind and extremely…
Jerrome is very kind and extremely efficient. Very good customer service. Hands down, appreciate the help he provide in the matter of minutes. Very good representative.
10 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Haii TO,
Thank you for the great 5-star review of our services, I will let Jerrome know about this feedback and their manager.
Kind Regards
ACT Team
My experience with Nisha Cohan was……
My experience with Nisha Cohan was… speechless. I am a young girl who has put herself in a situation. But, with the jokes, the laughs, the clear information, the reassurance, the understanding… everything! I had felt comfortable and not judge, by her and her amazing customer service. Thank you, Nisha. I appreciate you
9 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Liyah,
Firstly, thank you for taking the time to leave such a wonderful review of ACT and Nisha. I have passed this feedback on to Nisha and their management.
Feedback like this really helps others who are apprehensive about getting in contact with a DCA the reassurance to open communications.
We really appreciate the time you took to write such a detailed review.
Kind regards
ACT Team
Overall Impressed
ACT Credit Management Ltd impressed me with their efficient credit management services. Their team is knowledgeable and responsive, addressing my concerns promptly. The transparency in their processes instills confidence, making them a reliable choice for credit management. A solid 4-star experience overall!
9 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi,
Thank you for taking the time to give the business a great 4-star review of our services.
Kind Regards
ACT Team
Thank you
The staff member was clear and concise in what was being said to me and in the response to the questions I asked. I did not feel threated in anyway by this call.
Thank you.
8 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Caroline,
Thank you for the great 5-star review of our services, I will let the agent know about this feedback and their manager.
Kind Regards
ACT Team
Straight forward and helpful in getting…
Straight forward and helpful in getting plan in place even though I missed some payments
7 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi,
Thank you for the great 5-star review of our services, I will let the agent know about this feedback and their manager.
Kind Regards
ACT Team
Ms Nisha Chohan is a star !
The staff I would like to give a five star rating to is Miss Nisha Chohan, for giving me honest, sincere and most trustworthy advice. We need more people like her ! Because of her, I have no problem settling a £3333 dispute in full as I feel confident the issue will not come back and damage my reputation and my good name.
3 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Jaspal,
Thank you for the glowing 5-star review of our services, I will let Nisha know about this feedback and their manager. It was lovely to read the kind words you said about Nisha, I am sure they will be delighted.
Kind Regards
ACT Team
Brilliant
Spoke with Abubaker, very helpful and informative! Made the whole process smooth and very polite! Working in a similar industry I completely appreciate the attentiveness of Abs. Massive asset to the team, we need more Abs’ in the work place!!
3 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi N Shiaz,
Thank you for your fantastic feedback, we really appreciate you taking the time to review our service level when you work in a similar industry. We are pleased to hear that Abubaker was professional and concise, it is great feedback on their skill set and I will pass it on to their manager, reviews like this also help customers who are apprehensive about contacting us.
Kind regards
ACT Team
Lovely staff, well done jerrome
Jerrome has been absolutely amazing with helping me manage my balance. He has made me feel comfortable when talking about my credit agreement and how much i’m able to pay off etc.
3 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Kacey,
Firstly, thank you for taking the time to leave such a wonderful review of ACT and Jerrome. I have passed this feedback on to Jerrome and their management.
Feedback like this really helps others who are apprehensive about getting in contact with a DCA the reassurance to open communications.
We really appreciate the time you took to write such a detailed review.
Kind regards
ACT Team
Thank you so much for taking time to…
Thank you so much for taking time to assist me Jerome. I appreciate your professional support and kindness towards my situation at hand.
1 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Georgetta,
Thank you for the lovely review of our services, it will help others to contact us. I will let Jerome know about this feedback and their manager.
Kind Regards
ACT Team
fantastic service from jerrome!
spoke with jerrome driscoll today and i must admit he was fantastic. he was so understanding and easy to talk to, had my best interest at heart and just made the whole process easier than easy. so grateful for such a good experience concerning such a delicate subject- thank you jerrome!!
1 de novembro de 2023
Avaliação não solicitada
Resposta da ACT Credit Management Ltd
Hi Sara,
Thank you for your fantastic feedback, we really appreciate you taking the time to review our service level. We are pleased to hear that Jerrome was professional and concise, it is great feedback on their skill set and I will pass it on to their manager, reviews like this also help customers who are apprehensive about contacting us.
Kind regards
ACT Team
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