Really disappointing service. Not only do they charge for returns but the whole process is really slow!! It's been two weeks since they've received my parcel and I still don't have the refund. After c... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Firstly, the delivery arrived super fast and I am based in Australia. I purchased the Fern Bow Satin Mini Dress and Beau Bow Satin Blazer for my wedding ceremony, and honestly cried when I put the... Ver mais
I love this brand! I ordered the Daphne Cardigan in grey which, first of all, the fit and fabric are 10/10 - it's so chic. But what really left am impression was the quick and understanding response f... Ver mais
I ordered the black Leah dress and it's super cute, my boyfriend said it's the nicest dress i've ordered for ages. Customer service were great when asking for suggestions on size and length havi... Ver mais
Detalhes da empresa
Escrito pela empresa
BRITISH STYLE WITHOUT COMPROMISE Mindful, unapologetic and current: ALIGNE is the missing piece disrupting the fashion industry. Luxe in approach, high-end in feel and brilliantly accessible, ALIGNE is powered by a small, London-based, female-run team that’s united by a love of style – whether that be a well-structured suit, the silhouette of an easy denim dress or a firm commitment to making better choices for our planet. Born in 2020, ALIGNE seeks to bring about big change through every contemporary collection, striving to constantly improve and make responsible choices, while delivering styles that make you feel and look incredible. That's our promise. Discover what makes us different… https://aligne.co/pages/our-story
Informações de contato
Unit 1.1, 11-29 Fashion Street, E1 6PX, London, Reino Unido
- customerservice@aligne.co
- aligne.co
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered the Gabriella dress in the sale…
Ordered the Gabriella dress in the sale - arrived quickly and I was surprised at how nicely it was packaged and presented! The dress is lovely too, really good quality & I can’t wait to wear it in the autumn :)
Great experience!
I really love Aligne, I have bought items from other companies that sell the brand on their websites but recently have been ordering directly from the site. Clothes are lovely quality, delivery is quick and returns are processed super quickly too which is a bonus! I’m really happy with my experience!
Terrible customer service
Ordered a dress, paid for it. I then waited two weeks, with absolutely no contact from Aligne despite numerous emails to their customer service to find out why my order hadn't been fulfilled. They only have an email address, no phone number or live chat. Finally, they emailed to tell me that I had cancelled the order. Really poor customer service - buyer beware!
I purchased the flossy blazer that was…
I purchased the flossy blazer that was £110. I was disappointed at how it was packaged. It looked like in was thrown in the box there was a small piece of paper that wasnt wrapped around it. There doesnt seem to be any care taken and it was a little dusty. I like the blazer and needed it for an occasion at the weekend so had to use it and spent ages steaming it. I was expecting with this price tag there would be a little more care. When i contacted them they said this happens in transit.
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