American Cruise Lines Avaliações 9.062

O TrustScore é 5 de um total de 5

4,8

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The crew, staff, and our fellow "coastal cruisers" created an enjoyable atmosphere the entire week. Each night we looked forward to hearing Rob, our entertainer, and Dale, our enrichment speaker. Th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Staff always helpful and friendly. Excursions are well thought out and always interesting. Carriage rides and the Amelia River Cruise stood out. Food delicious although I expected more low country... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

From boarding till we left the ship for the last time. The crew was very helpful. My wife is mobile but does not walk well or quickly and every one was very helpful and accommodating. We also had fam... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

the most important factor in the 5 stars is due to the exceptional crew. the ship was wonderful, the excursions very good, the food good but the crew, with their smiles, grace and genuine caring m... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Cruzeiros Marítimos

Sobre American Cruise Lines

Escrito pela empresa

Request A Free Cruise Guide

Special Offers


About Us

American Cruise Lines offers river cruising and small ship coastal cruising in the U.S.A. Year after year, American continues to launch the newest U.S. built ships and uniquely curated itineraries for exploring and Cruising Close To Home®.

On all cruises, guests discover the history, and spirit of the United States aboard the most sophisticated small ship fleet in the industry. Onboard, guests enjoy a complete all-inclusive experience including daily entertainment, spacious amenities, exquisite cuisine and cocktails, and gracious hospitality. Most staterooms come with private balconies offering panoramic river views from every angle. Onshore, American Cruise Lines partners with local communities for captivating excursions which reflect the unique, fascinating cultures of the every port we visit.

Choose from cruises that explore the Mississippi River, Columbia & Snake Rivers, Alaska, New England, the Puget Sound, and the Southeast region of the country. Each destination has a story to tell, with adventure waiting at every stop.

American operates 15 ships, all accommodating just 100-190 passengers, which cruise more than 35 domestic itineraries in 34 states. American now offers domestic Flat Rate airfare for all its U.S. cruises.



Request A Free Cruise Guide

Escrito pela empresa


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

9 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

We recommend American Cruise Line

We recommend American Cruise Line. The staff, service and accommodations were top notch. The excursions were well organized. Food delicious. It was relaxing as well and we learned a lot through the sessions they provided educating us about where we were.

4 de maio de 2026
Avaliado com 3 de um total de 5 estrelas

Off point - a lot

The tiny room touted as Deluxe with balcony was false, plain and simple. Balcony, yes, deluxe - hardly. The staff though kind, gracious and solicitous at all times were just off point, a lot. Mostly a timing problem. This was a new season with a new crew and perhaps they just didn't click yet. American river cruising is not new to us. This was a bit of an expensive trip and was not worth it to us.

3 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

How we spend our very first cruise

The first thing was the size of the ship. With 187 people on board, it was enough to mingle and get to know a few of your fellow passengers without ever feeling crowded.
Second was the staff. They were all wonderful, willing to bend over backwards to make every day memorable.
It goes without saying that the meals were excellent. An unexpected treat was the hors d’oeuvres served at happy hour, like bacon-wrapped scallops and lobster tails. My complements to the chef.

4 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Our Mississippi River cruise

Our Mississippi River cruise, from New Orleans to Memphis, on the American Cruise Lines Serenade was wonderful. Every member of the crew, from our Cruise Director, Abigail, to each and every member of the dining stuff (particularly Emily), to Chris in the deck cafe, all welcomed us with smiles and were very eager to meet our every need and request. We met a number of interesting fellow travelers along the way and the boat is small enough to get to know people easily. The shore excursions were enjoyable. We will definitely be booking another ACL cruise in the future.

25 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

The crew was wonderful.Elisha was so…

The crew was wonderful.Elisha was so kind and very helpful. The food was great. We really had a fabulous time.

4 de maio de 2026
logotipo da American Cruise Lines

Resposta da American Cruise Lines

So glad to hear you had a fabulous time! We’re happy the crew was wonderful, the food was great, and that you felt well taken care of throughout your cruise. We truly appreciate you sailing with us and hope to welcome you back on board again soon.

Sincerely,
American Cruise Lines

Avaliado com 5 de um total de 5 estrelas

The Potomac/Chesapeake Bay experience 4/22/2026

The ports of call were great along with the excursions. The whole ship crew were great. Everyone was friendly and always had a smile and willing to answer questions. Caleb, Clay, Robert, Mackenzie, Serena, Jack(server), Jessica(server) and Shy(cabin service) were great. The whole experience was great. The ship was clean too.Potomac

2 de maio de 2026
logotipo da American Cruise Lines

Resposta da American Cruise Lines

We are very pleased to hear you enjoyed the ports of call, excursions, and the overall experience aboard the Potomac itinerary!

It is wonderful that the crew’s friendliness, attentiveness, and consistent smiles helped make your cruise so enjoyable, along with the clean and well-maintained ship.

We truly appreciate you sailing with us and look forward to welcoming you back on board again soon!

Sincerely,
American Cruise Lines

Avaliado com 5 de um total de 5 estrelas

Accounting improvement

Everything was great as I expressed in a previous survey.
However, cancelations on excursions should be automatic. Instead, we had to contact American Cruise Lines after the trip to request a refund.

4 de abril de 2026
logotipo da American Cruise Lines

Resposta da American Cruise Lines

Thank you for your feedback. We are very pleased to hear you had a great overall experience and appreciate you taking the time to share it again.

We also appreciate your comments regarding excursion cancellations and refunds. Your suggestion for a more automatic process is very helpful, and we will share it with our team for review.

We truly appreciate you sailing with us and look forward to welcoming you back on board again soon!

Sincerely,
American Cruise Lines

Avaliado com 5 de um total de 5 estrelas

Excellent

Great cruise

27 de abril de 2026
logotipo da American Cruise Lines

Resposta da American Cruise Lines

We're delighted you had such an excellent cruise aboard American Melody, and we look forward to setting sail with you again soon!

Sincerely,

American Cruise Lines

Avaliado com 5 de um total de 5 estrelas

All of our expectations were met

All of our expectations were met. We experienced a wonderful time. My wife eats gluten free. Would like to see more gluten free products for lunch and dinner.

Charles Edward Bryan

27 de abril de 2026
logotipo da American Cruise Lines

Resposta da American Cruise Lines

Thank you for your feedback. We are very pleased to hear that all of your expectations were met and that you had a wonderful experience overall.

We also appreciate your suggestion regarding additional gluten free options for lunch and dinner, and we will share this with our culinary team for review.

We truly appreciate you sailing with us and look forward to welcoming you back on board again soon!

Sincerely,
American Cruise Lines

Avaliado com 5 de um total de 5 estrelas

the crew was the best ever my previous…

the crew was the best ever my previous cruise no so good.

27 de abril de 2026
logotipo da American Cruise Lines

Resposta da American Cruise Lines

Thank you for your feedback. We are very pleased to hear that you found our crew to be the best you have experienced.

We truly appreciate you sailing with us and look forward to welcoming you back on board again soon!

Sincerely,
American Cruise Lines

Avaliado com 4 de um total de 5 estrelas

I would have given you 5 stars except…

I would have given you 5 stars except for the last night's meal. We both ordered the prime rib. The people that ordered the Surf and Turf had more beef than we did. We couldn't have had more than 2 ounces. I normally don't eat potatoes, but had to as I had little meat.

4 de maio de 2026
logotipo da American Cruise Lines

Resposta da American Cruise Lines

Thank you for your feedback. We are very glad to hear you enjoyed your cruise overall, but we are sorry the final night’s prime rib did not meet your expectations. That is not the dining experience we aim to provide.

We appreciate you bringing this to our attention, and we will share your comments with our culinary team for review.

Sincerely,
American Cruise Lines

Avaliado com 5 de um total de 5 estrelas

Our cruise

The staff, ship and the food were outstanding. We had a great time.

26 de abril de 2026
logotipo da American Cruise Lines

Resposta da American Cruise Lines

We're thrilled you had such an outstanding cruise aboard American Liberty! Our crew strives to deliver exceptional service, and we look forward to setting sail with you again in the future.

Sincerely,

American Cruise Lines

Avaliado com 5 de um total de 5 estrelas

Fantastic Florida trip

Excellent staff! The boat was beautiful- appreciated the laundry facility. Food was superb. Entertainment top notch. I hope to cruise with you again.

4 de maio de 2026
logotipo da American Cruise Lines

Resposta da American Cruise Lines

Thank you for your feedback. We are very pleased to hear you enjoyed the excellent staff, beautiful ship, onboard laundry facilities, superb dining, and top notch entertainment.

We truly appreciate your kind words and look forward to welcoming you back on board again soon!

Sincerely,
American Cruise Lines

Avaliado com 5 de um total de 5 estrelas
logotipo da American Cruise Lines

Resposta da American Cruise Lines

Thank you for sharing your feedback about American Cruise Lines, we are so glad to hear the crew made such a positive impression on your experience.

Sincerely,
American Cruise Lines

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais