Staff always helpful and friendly. Excursions are well thought out and always interesting. Carriage rides and the Amelia River Cruise stood out. Food delicious although I expected more low country... Ver mais
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Veja o que dizem as avaliações
The crew, staff, and our fellow "coastal cruisers" created an enjoyable atmosphere the entire week. Each night we looked forward to hearing Rob, our entertainer, and Dale, our enrichment speaker. Th... Ver mais
A empresa respondeu
the most important factor in the 5 stars is due to the exceptional crew. the ship was wonderful, the excursions very good, the food good but the crew, with their smiles, grace and genuine caring m... Ver mais
A empresa respondeu
Our Mississippi River cruise, from New Orleans to Memphis, on the American Cruise Lines Serenade was wonderful. Every member of the crew, from our Cruise Director, Abigail, to each and every member o... Ver mais
Detalhes da empresa
Sobre American Cruise Lines
Escrito pela empresa
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About Us
American Cruise Lines offers river cruising and small ship coastal cruising in the U.S.A. Year after year, American continues to launch the newest U.S. built ships and uniquely curated itineraries for exploring and Cruising Close To Home®.
On all cruises, guests discover the history, and spirit of the United States aboard the most sophisticated small ship fleet in the industry. Onboard, guests enjoy a complete all-inclusive experience including daily entertainment, spacious amenities, exquisite cuisine and cocktails, and gracious hospitality. Most staterooms come with private balconies offering panoramic river views from every angle. Onshore, American Cruise Lines partners with local communities for captivating excursions which reflect the unique, fascinating cultures of the every port we visit.
Choose from cruises that explore the Mississippi River, Columbia & Snake Rivers, Alaska, New England, the Puget Sound, and the Southeast region of the country. Each destination has a story to tell, with adventure waiting at every stop.
American operates 15 ships, all accommodating just 100-190 passengers, which cruise more than 35 domestic itineraries in 34 states. American now offers domestic Flat Rate airfare for all its U.S. cruises.
Escrito pela empresa
Informações de contato
741 Boston Post Rd Ste 250, 06437, Guilford, Estados Unidos
- 888-458-6014
- inquiry@americancruiselines.com
- americancruiselines.com
4,8
Excelente
9 mil avaliações
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Resposta da American Cruise Lines
We take great pride in providing friendly and top-quality service, and we can't wait to welcome you aboard for another wonderful cruise soon!
Sincerely,
American Cruise Lines
ACL has a Stellar Staff
The hearts of your employees are kind, empathetic, and engaging. Your staff makes all the difference!
2 de maio de 2026
Resposta da American Cruise Lines
Thank you for your kind feedback. We are truly pleased to hear that the kindness, empathy, and engaging nature of our team made such a meaningful impact on your experience. It is wonderful to know our staff helped make your cruise special.
We truly appreciate you sailing with us and look forward to welcoming you back on board again soon!
Sincerely,
American Cruise Lines
America Cruise Lines provides an amazing way to see our wonderful country.
I appreciated the local and historical information given by the tour guides and historians. The staff was always pleasant and helpful. The scenery is breathtaking.
25 de abril de 2026
Resposta da American Cruise Lines
Thank you for your thoughtful feedback. We are pleased to hear you appreciated the local and historical insights provided by the guides and historians, as well as the consistently pleasant and helpful staff. It is also wonderful that the scenery left such a strong impression.
We truly appreciate you sailing with us and look forward to welcoming you back on board again soon!
Sincerely,
American Cruise Lines
The people, the food and the amenities are excellent!!
The people, food, rooms and amenities are excellent. But our boat broke down. This interfered with our outings. We drove by Beal Street, Sun Records and were not allowed to get off the bus. MLK assassination location was brief.
The 250th celebration was nothing more than a cake with red white and blue frosting. We expected some type of celebration. And the worst part - I wrote a letter to the CEO and apparently he does not care. No acknowledgment. We also received no compensation for our missed excursions due to the boat breaking down. A small acknowledgement would have made us all happy. But if the CEO does not care - it trickles from the top down
3 de março de 2026
Great trip and experience. Hoping to be able to take another trip later this year or 1st of next year.
From boarding till we left the ship for the last time. The crew was very helpful. My wife is mobile but does not walk well or quickly and every one was very helpful and accommodating. We also had family that has Alpha-Gal allergy (cannot have mammal) and the Chef, servers and their supervisor/manager were all very helpful in avoiding any allergic reactions from cross contamination. Great trip. The only reason for 4 stars instead of 5 is that I always believe that there is room for improvement, even if not apparent at the time.
24 de abril de 2026
Resposta da American Cruise Lines
Thank you for sharing your experience with American Cruise Lines, we are delighted to hear that our crew was helpful throughout your journey and that both mobility needs and dietary restrictions were handled with care and attention!
Sincerely,
American Cruise Lines
Had a great time
Had a great time - loved the cruise director, excursion director and servers. Room service was excellent; food was good with lots of options. I have no complaints! Thank you American Cruise Line!!
1 de maio de 2026
Resposta da American Cruise Lines
It is so great to hear you had such a wonderful time and enjoyed the cruise director, excursion director, and servers throughout your trip! We’re also glad room service and the food options met your expectations. We truly appreciate your kind words and are thrilled there were no complaints. Thank you for sailing with us and we hope to welcome you back on board again soon!
Sincerely,
American Cruise Lines
The itinerary was my primary…
The itinerary was my primary attraction. The excellent accommodations & service make these trips a must for us.
1 de maio de 2026
Resposta da American Cruise Lines
We're so glad you enjoyed your cruise aboard American Patriot. We are always striving to provide our guests with exceptional service and amenities, and we look forward to cruising with you again soon!
Sincerely,
American Cruise Lines
On the Mississippi
Great trip. Enjoyed the lecture on the river every evening. Very informative. The staff was great.
The whole trip was a great experience and I hope I can take another cruise next year.
I recommend American Cruise Line to my friends.
1 de maio de 2026
Resposta da American Cruise Lines
We are so glad to hear you had a great trip and enjoyed the evening river lectures. We’re also happy the staff helped make your cruise enjoyable from start to finish. We truly appreciate your recommendation and hope to welcome you back on board again soon!
Sincerely,
American Cruise Lines
One of our best ever travel experiences.
One of our best ever travel experiences. Nothing I would change. Whole operation runs like a Swiss watch. Staff, ship, food, shore excursions, onboard speakers were fantastic. With a small ship it is by design a more intimate experience. And the itineraries enable you to see the country up close and personal. Highly recommend.
24 de abril de 2026
Resposta da American Cruise Lines
We’re so happy to hear this was one of your best travel experiences and that everything from the ship and staff to the dining, excursions, and onboard speakers came together so seamlessly.
It’s wonderful that you enjoyed the intimate small ship experience and the opportunity to see the country up close. We truly appreciate your recommendation and hope to welcome you back on board again soon!
Sincerely,
American Cruise Lines
The room was great along with daily…
The room was great along with daily sweet treats, room restock, bed turn down added to an excellent experience. I can’t say enough about the staff, always willing to assist with a smile. Great experience but wished there was port in Portland that we could have spent time.
1 de maio de 2026
Resposta da American Cruise Lines
It’s wonderful to hear you had such an excellent experience and enjoyed the stateroom touches like daily treats, restocking, and turndown service! We’re also so glad the friendly, attentive staff made a strong impression throughout your cruise.
We appreciate your feedback about wanting more time in Portland and will share it with our team for review. Thank you for sailing with us and we hope to welcome you back on board again soon!
Sincerely,
American Cruise Lines
Resposta da American Cruise Lines
Thank you for your feedback. We’re so glad you appreciated the people, service, and commitment to excellence throughout your cruise. We truly appreciate you sailing with us and hope to welcome you back on board again soon.
Sincerely,
American Cruise Lines
Customer focused
Customer focused, every employee cares about its passengers. We booked our 3rd trip because of our experience with everyone we interacted with.
29 de abril de 2026
Resposta da American Cruise Lines
Thank you for your feedback. We’re so glad you experienced such strong customer focus and care from our team, and it’s wonderful to hear you’ve already booked your third trip because of it. We truly appreciate your loyalty and look forward to welcoming you back on board again soon!
Sincerely,
American Cruise Lines
Resposta da American Cruise Lines
So glad to hear you had a wonderful cruise experience and enjoyed the staff, food, and entertainment! We truly appreciate you sailing with us and hope to welcome you back on board again soon.
Sincerely,
American Cruise Lines
excursions
excursions, lectures, entertainment, staff all contributed to a great experience.
23 de abril de 2026
Resposta da American Cruise Lines
It’s great to hear your cruise was such a positive experience and that the excursions, lectures, entertainment, and staff all stood out! We truly appreciate you sailing with us and hope to welcome you back on board again soon.
Sincerely,
American Cruise Lines
Crew and excursions
Crew and excursions - moving from place to place especially in Canada, getting through customs- the excursion director was amazing! Food was excellent, room was well taken care of, crew was helpful and very friendly. As always it’s great to travel with you🤗
30 de abril de 2026
Resposta da American Cruise Lines
It’s wonderful that the excursion director made such a strong impression, and that you enjoyed the food, your stateroom, and the friendly, helpful service throughout. We truly appreciate you sailing with us and hope to welcome you back on board again soon!
Sincerely,
American Cruise Lines
Positive and hard working staff of…
Positive and hard working staff of American Cruise Lines; the cleanliness. The staff were always smiling and greeted you whenever they saw you. The ship was always being cleaned or wiped down somewhere. The food was amazing and such a nice variety.
13 de abril de 2026
Resposta da American Cruise Lines
It’s wonderful to hear how much you appreciated the hardworking, friendly staff and the consistent cleanliness throughout the ship! We’re also so glad the dining experience and variety of food stood out to you. We truly appreciate you sailing with us and hope to welcome you back on board again soon.
Sincerely,
American Cruise Lines.
Resposta da American Cruise Lines
We’re so glad to hear you felt well cared for and that the team was attentive to guest needs. We truly appreciate you sailing with us and hope to welcome you back on board again soon.
Sincerely,
American Cruise Lines
I already filled out another survey
I already filled out another survey. You don’t need another from me
23 de abril de 2026
Resposta da American Cruise Lines
We truly appreciate you sailing with us and hope to welcome you back on board again soon.
Sincerely,
American Cruise Lines
We had a great time
We had a great time. Rooms and the bathroom was very rommy. The choices of food were wonderful and so very delicious. Can’t wait to go on our next cruise. The staff is so friendly and enjoyable.
11 de abril de 2026
Resposta da American Cruise Lines
So glad you had such a great time! We’re happy to hear you enjoyed the spacious stateroom and bathroom, the delicious food selections, and the friendly, enjoyable staff throughout your cruise. We can’t wait to welcome you back on your next adventure.
Sincerely,
American Cruise Lines
Southeast cruise- 2026
The entire cruise program, the staff collaboration and hard work, the on shore excursions and many more.
17 de abril de 2026
Resposta da American Cruise Lines
It’s great to hear you enjoyed the entire cruise program and appreciated the teamwork and hard work of the staff, along with the onshore excursions and so much more! We truly appreciate you sailing with us and hope to welcome you back on board again soon.
Sincerely,
American Cruise Lines
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