The crew, the ammenities aboard the ship, the friendliness of the passengers, the outstanding choice for meals; the open bar, the tours off the ship, I am deaf, so I did have trouble understanding the... Ver mais
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Ship was perfect. Crew was really special. Always big warm welcoming smiles. Foot was abundant and very tasty. Drinks flowed on request. Great snacks always available. Superb explanations and history.... Ver mais
A empresa respondeu
The nice weather really made the week's worth of excursions wonderful. We met wonderful people and the staff was magnificent. Hats off to the staff, especially Kristen, Hayden and our server Jaylin. G... Ver mais
A empresa respondeu
Our Columbia and Snake River cruise was an excellent experience. We found the staff helpful and friendly, although it was obvious that some of them were new to their jobs. The excursions were interes... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre American Cruise Lines
Escrito pela empresa
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About Us
American Cruise Lines offers river cruising and small ship coastal cruising in the U.S.A. Year after year, American continues to launch the newest U.S. built ships and uniquely curated itineraries for exploring and Cruising Close To Home®.
On all cruises, guests discover the history, and spirit of the United States aboard the most sophisticated small ship fleet in the industry. Onboard, guests enjoy a complete all-inclusive experience including daily entertainment, spacious amenities, exquisite cuisine and cocktails, and gracious hospitality. Most staterooms come with private balconies offering panoramic river views from every angle. Onshore, American Cruise Lines partners with local communities for captivating excursions which reflect the unique, fascinating cultures of the every port we visit.
Choose from cruises that explore the Mississippi River, Columbia & Snake Rivers, Alaska, New England, the Puget Sound, and the Southeast region of the country. Each destination has a story to tell, with adventure waiting at every stop.
American operates 15 ships, all accommodating just 100-190 passengers, which cruise more than 35 domestic itineraries in 34 states. American now offers domestic Flat Rate airfare for all its U.S. cruises.
Escrito pela empresa
Informações de contato
741 Boston Post Rd Ste 250, 06437, Guilford, Estados Unidos
- 888-458-6014
- inquiry@americancruiselines.com
- americancruiselines.com
4,8
Excelente
9 mil avaliações
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Customer Service was outstanding
Customer Service was outstanding. Every crew member, even the Captain was friendly and helpful
30 de abril de 2026
Resposta da American Cruise Lines
It’s wonderful to hear you had such a great experience and felt well taken care of throughout your cruise! We’re especially glad the friendliness and helpfulness of the entire crew, even the Captain, stood out to you. We truly appreciate you sailing with us and hope to welcome you back on board again soon.
Sincerely,
American Cruise Lines
Resposta da American Cruise Lines
Thank you for your feedback. We’re very pleased to hear you had a great trip and truly enjoyed your experience. We appreciate you sailing with us and look forward to welcoming you back on board again soon!
Sincerely,
American Cruise Lines
SERVICE / EXCELLENT
SERVICE: EXCELLENT / ALL DINING EXPERIENCE: EXCELLNT / STAFFING: SO POLITE & WONDERFUL
22 de abril de 2026
Resposta da American Cruise Lines
Thank you for your feedback. We’re so glad to hear your service, dining experience, and staff interactions were all excellent, and that our team made such a positive impression with their politeness and care. We appreciate you sailing with us and look forward to welcoming you back on board again soon!
Sincerely,
American Cruise Lines
A memorable experience
Staff always helpful and friendly. Excursions are well thought out and always interesting. Carriage rides and the Amelia River Cruise stood out. Food delicious although I expected more low country fare than we got. Still good meals, though. The daily local color speaker was just average. I think he knew his stuff but his delivery was not the best. I have certainly had better nightly entertainment on other cruises. Ship was beautiful and housekeeping (Nicholas) was outstanding. Our server, Nick, knew what our preferences were from day one onward. He was terrific.
30 de abril de 2026
Resposta da American Cruise Lines
It’s great to hear you enjoyed the friendly staff, well planned excursions, and highlights like the carriage rides and Amelia River cruise! We’re also glad you were pleased with the ship, housekeeping, and overall dining experience.
We appreciate your feedback on the menu variety, local speaker, and evening entertainment, and will share it with our team for review. Thank you for sailing with us and we hope to welcome you back on board again soon!
Sincerely,
American Cruise Lines
Wonderful experience
ACL provides excellent, friendly service, great food and flexible excursion choices from rigorous walking to those more suitable for those of us with limited mobility.
23 de abril de 2026
Resposta da American Cruise Lines
We’re so glad to hear you enjoyed the friendly service, great food, and flexible excursion options that worked well for different mobility needs! We truly appreciate you sailing with us and hope to welcome you back on board again soon!
Sincerely,
American Cruise Lines
The whole experience was awesome
The whole experience was awesome. Everyone worked well together as one team. Already booked another cruise for next year!
30 de abril de 2026
Resposta da American Cruise Lines
So great to hear you had an awesome experience and felt such strong teamwork throughout your cruise! We’re especially happy you’ve already booked another cruise for next year. We truly appreciate you sailing with us and look forward to welcoming you back on board again soon.
Sincerely,
American Cruise Lines
My husband was ill
My husband was ill, and the crew's response to that need was nothing less than phenomenal. Destiny and Michael helped us feel very cared for. Ashley and Luke, our usual servers, showed us their concern, too. Jared's enrichment talks were very interesting. The choices for entertainment were very good.
23 de abril de 2026
Resposta da American Cruise Lines
We’re truly sorry your husband was ill during your cruise, but so glad to hear the crew responded with such care and support. It means a great deal that you felt well looked after, and that the service, enrichment talks, and entertainment all added positively to your experience.
We appreciate you sailing with us and hope to welcome you back on board again soon!
Sincerely,
American Cruise Lines
The cruise was designed for older…
The cruise was designed for older people. The staff were all very competent, personable, and efficient. Our room attendant 402 was so considerate. Our server, Luke, remembered the details of routine meal requests. The chef accommodated Our son's medical dietary issues. Our Tour Diectors,Michael and Cameron were very organized and very entertaining. Destiny, the Hotel manager, handled many things. She booked cruises, helped out in the restaurant, and led line dancing, in addition to the hotel management duties.
30 de abril de 2026
Resposta da American Cruise Lines
We’re so glad you enjoyed your cruise and felt well cared for throughout your journey! It’s wonderful to hear the staff’s professionalism, attentiveness, and flexibility made such a positive impact, from your room service and dining experience to the way your tour directors and hotel manager supported so many aspects of the cruise.
We truly appreciate you sailing with us and hope to welcome you back on board again soon!
Sincerely,
American Cruise Lines
Jarod’s daily talks were wonderful and…
Jarod’s daily talks were wonderful and almost one of the best parts of the cruise. Michael the cruise director also great, Elijah, Kayden, Tracy, Abigail, Josh, Harrison, Nick really everybody just couldn’t be more helpful.
23 de abril de 2026
Resposta da American Cruise Lines
What a wonderful note to receive, thank you for sharing your experience! We’re thrilled to hear you enjoyed the daily talks and that the cruise director and crew made such a strong impression. It’s especially great to know the entire team was so helpful throughout your cruise. We truly appreciate you sailing with us and hope to welcome you back on board again soon.
Sincerely,
American Cruise Lines
Great itinerary
Great itinerary, very comfortable cabin, delicious food and great staff
23 de abril de 2026
Resposta da American Cruise Lines
We’re so glad to hear you enjoyed the great itinerary, comfortable cabin, delicious food, and wonderful staff! We truly appreciate you sailing with us and hope to welcome you back on board again soon.
Sincerely,
American Cruise Lines
Environmentally damaging and disturbing
Their cruise to the San Juan Islands is destroying the sea bed and natural habitat, disturbing local residents and wildlife, and bringing no economic value to the local community. Please avoid.
29 de abril de 2026
Avaliação não solicitada
Experienced Traveler and like ACL because it is a family owned business in the USA. They know how to treat their guests and also hire friendly and knowledgeable employees.
Since I was the passenger with the most cruises (13) and so many passengers were first timers, I was asked lots of questions about ACL. There was a passenger (91 years old) traveling by himself who has sailed 11 times with ACL — his free one. Passengers were talking to him also. We helped guide the new comers with our experiences so they knew what to expect and I believe our conversations helped some to book another trip or two.
29 de abril de 2026
Resposta da American Cruise Lines
Thank you so much for your wonderful feedback! We truly appreciate your loyalty and are thrilled you continue to enjoy sailing with us.
It’s fantastic to hear how you connected with fellow guests and helped welcome so many first-time cruisers — that sense of community is what makes our cruises so special. We’re so glad to have you as part of the ACL family and can’t wait to welcome you back on board again soon!
Sincerely,
American Cruise Lines
Excellent in all aspects of cruise!!
21 de abril de 2026
Resposta da American Cruise Lines
We’re so glad you enjoyed every aspect of your cruise and appreciate you sailing with us. We hope to welcome you back on board again soon!
Sincerely,
American Cruise Lines
Great food and relaxing
We loved the food and such a relaxing agenda. Captain Steve did a fabulous job of navigation.
Daniel was an outstanding restaurant server. Maria kept everything organized with much enthusiasm.
American Cruise Lines definitely takes care of older people.
29 de abril de 2026
Resposta da American Cruise Lines
Thank you for your wonderful feedback. We’re so glad you enjoyed the relaxing itinerary and dining experience aboard the American Cruise Lines ship, and that Captain Steve’s navigation helped make your journey so smooth.
Sincerely,
American Cruise Lines
Great staff and Service
The staff and services they provide is second to none. For the short time you’re in the cruise they become family. They all provide any and all services we needed. It was very hard to leave😌 but we’ll see be back in 2028😀🫶
22 de abril de 2026
Resposta da American Cruise Lines
Thank you so much for your wonderful feedback! We’re thrilled to hear the staff and service made you feel like family during your cruise—that’s exactly the experience we hope to create.
We can’t wait to welcome you back in 2028 and sail with you again!
Sincerely,
American Cruise Lines
Great service and excellent customer…
Great service and excellent customer service
29 de abril de 2026
Resposta da American Cruise Lines
Our crew takes great pride in delivering exceptional service, and we look forward to welcoming you aboard again soon!
Sincerely,
American Cruise Lines
The wait staff was great
The wait staff was great, friendly, pleasant, fun loving and so helpful. Evening entertainment was very nice, historian lecturer was excellant.
22 de abril de 2026
Resposta da American Cruise Lines
Our crew takes pride in delivering friendly and helpful service, and we're thrilled you had such a wonderful cruise aboard American Heritage! We look forward to welcoming you aboard for another excellent cruise in the future.
Sincerely,
American Cruise Lines
We loved the personal attention and the…
We loved the personal attention and the fact that there were only 130 passengers.
The food was outstanding and plentiful.
The dolphin excursion was our favorite, but all the excursions were great.
I would add an excursion into Naples when in Marco Island for shopping and sight seeing.
The size of the room was wonderful with lots of storage space.
Arianna was especially pleasant, smiling and personable as a server.
We do look forward to our next cruise with American Cruise LInes.
22 de abril de 2026
Resposta da American Cruise Lines
Thank you for your wonderful feedback. We’re so glad you enjoyed the personal attention, intimate ship size, outstanding dining, and spacious accommodations.
It’s great to hear the dolphin excursion was a favorite and that all of your excursions were enjoyable. We also appreciate your suggestion about adding a Naples option and will share it with our team for consideration.
Sincerely,
American Cruise Lines
Best food I have had on any ship.
Best food I have had on any ship.
The variety was not like the larger ships but everything was tasty and healthy.
21 de abril de 2026
Resposta da American Cruise Lines
We’re so glad you enjoyed the food and found it to be the best you’ve had on any ship. It’s great to hear you appreciated the tasty and healthy menu options, even with a more intimate variety. We hope to welcome you back on board again soon.
Sincerely,
American Cruise Lines
Honest helpful great staff
Nice trip, amenities, great staff, honest representation of cruise.
22 de abril de 2026
Resposta da American Cruise Lines
We’re so glad you enjoyed the trip, onboard amenities, and great staff, and that your experience matched your expectations. We truly appreciate you sailing with us and hope to welcome you back on board again soon.
Sincerely,
American Cruise Lines
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