We bought a product from Amovibe. after a couple of weeks of regular use, it broke down. Amovibe does not take responsibility whatsoever. they don`t seem to care about European Legislation. They just... Ver mais
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Veja o que dizem as avaliações
I was kinda skeptical at first but overall im pretty impressed. I had received the wrong item at first i was able to contact customer service and they sent me the correct item. The shipping wasn't as... Ver mais
A empresa respondeu
The item finally arrived, shipping was Uber slow. The product is very well made out of quality material. If Amovibe could address the slow shipping, I would change my rating to 5 stars. They rea... Ver mais
A empresa respondeu
Unglaublicher Service!!! Ich musste 2 mal nachfragen wo die Bestellung war. Nachdem ich nach 6 Tagen ohne Versandbestätigung den Artikel storniert hatte, hatte ich ihn kurz vorher bei Amazon bestel... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
AMOVIBE sells the best sex toys, there is a wide range of adult toys for you to choose from. Quality Sex Toy Shops of 2023
Informações de contato
2732 PEACHWOOD CT. SAN JOSE, 95132, SAN JOSE, Estados Unidos
- info@news.amovibe.com
- amovibe.com
2,3
Ruim
93 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It really sucks you can't talk to a…
It really sucks you can't talk to a real person, they didn't even send me a email for tracking or nothing but my money gone from my bank account!!! I just want to know where my stuff is because I paid for shipping and it was suppose to be free because of how much I spent smh. This is frustrating!!
26 de abril de 2024
Avaliação não solicitada
Resposta da Amovibe
We are very sorry that you are experiencing this distress. We take your shopping experience very seriously and understand your concern. In order to resolve your issue as quickly as possible, we need your order number. If you can send your order number information to our customer service email: info@news.amovibe.com, we will immediately check and follow up on your order. Meanwhile, we will do our best to ensure your satisfaction and hope to get your understanding and cooperation.
I would never have ordered this had I…
I would never have ordered this had I known it is shipping from CHINA. The Amovibe website is very misleading which shows the item is shipping from Georgia. Pretty big difference in time frame expectation. Tracking gives no indication of when to expect delivery. This is a birthday gift - I would have ordered elsewhere had I known the truth.
24 de abril de 2024
Avaliação não solicitada
Resposta da Amovibe
We are very sorry for the inconvenience. We take your shopping experience very seriously. Due to some products being out of stock in our warehouse, we have chosen to ship directly from China to ensure that you receive your item as soon as possible. We apologise for the misleading information on our website and will correct it immediately. In order to resolve the issue, you will need to provide us with your order number at :info@news.amovibe.com. We will process the order as soon as possible to ensure your satisfaction. Thank you for your support and understanding.
Denying me full refund for unused toy...
I bought this as a gift for someone and I received it much later than expected so decided to return it for a refund. On their website they claim they will refund you if you return it unused and unopened within 30 days of purchase. They responded by telling me they'd refund me 40%, then 80%, trying to barter with me about the return. Do not buy from this company, they're trying to scam me out of getting my money back and don't honor their website's policies.
25 de abril de 2024
Avaliação não solicitada
Resposta da Amovibe
Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with your purchase. In order to process your return, we require that the product and packaging be in unused and undamaged condition. Once we confirm the condition of the product and packaging, we will provide you with the return address and arrange for the return. We apologize for any miscommunication regarding the refund process and assure you that we are committed to honoring our website's policies. Please contact us directly so that we can resolve this matter promptly and to your satisfaction
Unit worked for 30 minutes then died
Unit worked for 30 minutes. Tried it a second time and the light came on but nothing else. Tried to charge it and now nothing works. I have sent 3 emails asking for a refund or replacement and I have chat request in queue.
Do not pay with paypal they are NOT verified and you will not get any buyer protection.
I would love to know who rated their products on their website as there is no way to actually leave a review. Have I been scammed? These people are scammers.
Understand we used this item for 20 minutes one time and this is how they are going to fix the issue. Direct from their Chat!
Greetings.
We are sorry to hear about the product issue you experienced. To compensate you for the inconvenience, we are willing to offer a 50% refund. Do you accept this compensation package? If you have any other questions or requests, please feel free to let us know and we will be happy to serve you.
Thank you!
I will be calling and disputing this with out CC company since Paypal would rather side with scammers.
15 de abril de 2024
Avaliação não solicitada
Resposta da Amovibe
I apologise for the inconvenience. It appears that there may have been some miscommunication regarding your issue. Would you be able to contact us via our customer service email: info@news.amovibe.com, so that we can discuss your situation in more detail? We want to make sure we fully understand your concerns and find the right solution for you. Thank you for your patience.
When I had a question late at night
When I had a question late at night, customer service was there to help, and my product arrived in time.
22 de março de 2024
Love the products from Amovibe!
20 de março de 2024
The quality of the product is good
The quality of the product is good, it is worthy of the price. But what I am satisfied with is the logistics speed, which is really fast.
5 de março de 2024
Resposta da Amovibe
We're very happy to hear you're pleased with the product's quality and value for the price. It's great to know that our fast logistics speed has exceeded your expectations. Thank you for choosing us.
The color was a bit different
The color was a bit different, but returning and exchanging was easy. I'm happy with this.
1 de março de 2024
Resposta da Amovibe
We appreciate your feedback and are pleased to know the return and exchange process met your expectations. Thank you for choosing us.
Shipping wasn't super fast
Shipping wasn't super fast, but they let me know the shipping status at any time.
2 de março de 2024
Resposta da Amovibe
Thank you for your feedback. We're glad to hear our communication about shipping status was helpful, although we acknowledge the shipping speed may not have been as fast as expected. We'll continue working to improve our shipping process. Your satisfaction is important to us.
sito truffa
sito truffa
dopo vari solleciti adesso non ricevo piu nessuna risposta
ATTENZIONE
14 de janeiro de 2024
Avaliação não solicitada
Resposta da Amovibe
Siamo spiacenti di sentire la sua insoddisfazione. Se non ha ricevuto risposta alle sue precedenti e-mail, è possibile che siano finite per errore nella nostra cartella spam. Teniamo molto al feedback di ogni cliente, quindi la preghiamo di inviare nuovamente i suoi dati a info@amovibe.eu con la dicitura "Urgente: nessuna risposta ricevuta" e le daremo la priorità. Ci impegniamo a risolvere il problema e a migliorare il nostro servizio. Grazie per la comprensione e la pazienza.
Cordiali saluti.
Team del servizio clienti Amovibe
This company ships out of China
This company ships out of China! Their website says that their product will be shipped directly to you from warehouses in the United States, Canada and Europe but that is not true. I was wondering where my order was a week later, so I went online and started doing some research and it is in China. I’m glad I paid with PayPal. If my order doesn’t show up in another week, I will go to PayPal and get a refund. I recommend if you can, buy the product made by this company locally. They’ve got some of their products in Walmart apparently and also from Amazon. And of course their webpage says any orders over a certain amount will be shipped out within a week but all of their items are over the amount that they say will expedite the shipping. The whole thing is to suck you in and then they hope it’ll be too big of a hassle for you to try to get a refund while you wait for the product that is sitting in a shipping container in China, waiting for the ship to be filled up with product and then make its way to the United States. I tried to avoid buying anything coming from China. If I had known that that is where this was going to come from I would’ve never ever ordered these items.
4 de março de 2024
Avaliação não solicitada
Resposta da Amovibe
Dear Customer.
Firstly, we apologise for any inconvenience you may have experienced as a result of our logistical arrangements. We understand that this may have deviated from your initial expectations and we apologise for this. Let me explain what happened and how we can avoid such situations in the future.
Due to a shortage of stock in our overseas warehouses at a particular time, and the fact that the goods were being replenished by air and sea and had not yet arrived at our warehouses, we made the decision to ship directly from China to our customers. This decision was made with the good intention of avoiding long waiting times for our customers. Our products are manufactured in China and are typically shipped from our warehouses in the United States, Canada and Europe to ensure quick delivery. Unfortunately, in this particular case, we were unable to meet this commitment.
We take your feedback very seriously and hope to be able to make up for any inconvenience caused. We invite you to contact us via our customer service email info@news.amovibe.com and we are willing to offer appropriate compensation as a sign of our sincerity and the importance we place on your experience.
In response to your message
In response to your message, Please find below, Copy & Paste from my email to your company. Just in case you claim that you did not receive.
In response to your email below in Trustpilot please find my order number AB-XXXX and kindly send it via air as I have enough shipping documents that never materialize.
Please Do The Right Thing as I purchased in good faith since 24th January 2024 and to date, you only offer excuses which is bad for business.
5 de março de 2024
Avaliação não solicitada
Resposta da Amovibe
Thank you for your feedback and review of our service. We have arranged for the shipment of your order and provided you with a logistics tracking number UJ285639724YP. You can use this tracking number to track the shipping status of your order on the logistics company's website, the logistics tracking website is https://t.17track.net/en. If you encounter any problems during the tracking process or have any other questions, please feel free to contact us. Thank you for your patience and understanding!
AMOVIBE.com
Please do your best to stay away from this company they’re not professional they don’t care all they wanna do is just take your money and then they wanna wait for weeks days to respond back to you to let you know that all we haven’t shipped our the item that you’ve paid for as of yet very unprofessional please find someone else don’t buy from this company at all if I would’ve checked the reviews from the first time, I would’ve never wasted my time and money never again….
17 de fevereiro de 2024
Avaliação não solicitada
Resposta da Amovibe
We're truly sorry for the inconvenience you've experienced. It's clear we haven't met your expectations, and we're committed to making things right. For us to address your concerns quickly and effectively, could you please reply to this comment with your order number? Additionally, if you prefer a more private conversation, feel free to email us directly at info@news.amovibe.com. Providing us with your order number will allow us to take immediate and appropriate action to ensure a satisfactory resolution. Thank you for your understanding, and we look forward to making things right.
Bad Business - DO NOT buy from this company
I ordered an item from this company and when I received it found that it is defective. I immediately contacted the company asking for an exchange with one that works. This all happened on the same day I received my order. I have been in contact with them through several emails. They required me to send emails with photos and a video showing the defective product. Finally I received an email from them that they would send a replacement but that I would have to confirm my current address which I did. Low and behold I keep getting mailer-daemon rejection kick backs on the emails I've tried replying. To no avail. They have no phone number to contact them at to resolve my issue. Very poor business practices. DO NOT buy from this company.
13 de fevereiro de 2024
Avaliação não solicitada
Resposta da Amovibe
Greetings! We have promised to resend you a new product, but you did not reply to our previous email asking for your latest address, we would like you to reply to our email with your latest address so that the product can be delivered to you safely. Our email address is info@news.amovibe.com. We are looking forward to resolving this issue with you. Have a great day!
Wir haben am 11.02.2024 bei diesem Shop…
Wir haben am 11.02.2024 bei diesem Shop bestellt. Tracking Seite kann nicht geöffnet werden und sonst gibt es auch keine Möglichkeit nachzuvollziehen wo sich unser Paket bestimmt befindet oder ob überhaupt was versendet wurde..
19 de fevereiro de 2024
Avaliação não solicitada
Resposta da Amovibe
Sehr geehrter Kunde,
vielen Dank für Ihre Bestellung bei uns am 11.02.2024. Es tut uns leid zu hören, dass Sie Schwierigkeiten beim Verfolgen Ihres Pakets haben und die Tracking-Seite nicht geöffnet werden kann. Wir verstehen, wie frustrierend das sein kann, und entschuldigen uns aufrichtig für die Unannehmlichkeiten.
Um Ihnen bestmöglich zu helfen und Ihre Bestellung nachzuverfolgen, möchten wir Sie bitten, uns Ihre Bestellnummer mitzuteilen. Bitte senden Sie die Bestellnummer an unsere E-Mail-Adresse info@news.amovibe.com. Sobald wir Ihre Informationen erhalten haben, werden wir umgehend Maßnahmen ergreifen, um den Status Ihrer Bestellung zu überprüfen und Ihnen genaue Informationen zur Verfügung zu stellen.
Wir sind bestrebt, Ihr Anliegen so schnell wie möglich zu klären und sicherzustellen, dass Ihre Zufriedenheit mit unserer Dienstleistung gewährleistet ist. Wir danken Ihnen für Ihr Verständnis und Ihre Geduld während dieses Prozesses.
Need to improve their customer service
Ok so, this is a difficult company to give the "right" number of stars. It took a month for my package to come from China. There was little or no communication. I saw all the bad reviews and took a chance and ordered anyway. A few weeks in, I emailed and called and got no response. The tracking number did not seem to work from my android phone. A few days later i checked from my desk-top and the tracking number worked and it updated with a USPS tracking number. Whenever the item arrived from China, the USPS picked it up and within a couple of days it actually got delivered. I was only going to wait a few more days because of getting zero response when I emailed and called. The items arrived, as described and I am happy with my purchase. Knowing it is going to take a month, I would order again, especially now knowing I can check the tracking from my browser on my desktop and it will work. I feel bad for Amovibe because they have good products , maybe they just need a small customer service team to handle emails and calls. I feel like they will do well if they make some improvements to this and let people know ahead of time it will take a month to get their item. I selected 4 stars because i like the items I got and can find them no where else , and they arrive in perfect condition. I subtacted 1 star for not responding to email or call. Good luck to amovibe in the future I will order something else.
16 de fevereiro de 2024
Avaliação não solicitada
Resposta da Amovibe
Dear Professor B,
Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced with the delivery and communication. Your feedback is invaluable, and we appreciate your honesty.
We are delighted to hear that your items arrived as described, and you are happy with your purchase. We understand the importance of timely communication and are actively working on improving our customer service. Your suggestion regarding having a dedicated customer service team is duly noted.
We acknowledge the need for better transparency regarding shipping times, and we are working on providing clearer information to our customers in the future. We are glad you would consider ordering again, and we assure you that we are taking steps to enhance the overall customer experience.
Once again, we appreciate your feedback and understanding. If you have any further questions or concerns, please feel free to contact us. We look forward to serving you better in the future.
Best regards,
fraudster s
all of the bad experience noted by the other customers, i had them all,, placed order, they took money, no product no tracking update in 3n a half weeks, the phone number is bogus, they ghosted me and they are ghosts
14 de fevereiro de 2024
Avaliação não solicitada
Resposta da Amovibe
We're truly sorry for the inconvenience you've experienced. It's clear we haven't met your expectations, and we're committed to making things right. For us to address your concerns quickly and effectively, could you please reply to this comment with your order number? Additionally, if you prefer a more private conversation, feel free to email us directly at info@news.amovibe.com. Providing us with your order number will allow us to take immediate and appropriate action to ensure a satisfactory resolution. Thank you for your understanding, and we look forward to making things right.
SCAMMERS
Placed my order 30 January 2024. Still waiting on tracking information even though I have followed up several times. Now when I follow up I just get an automatic email response saying they are understaffed! I have requested a refund but get no response. Tomorrow I will have the embarrassing conversation with my bank to report the transaction as fraudulent. SCAMMERS!!!!! 😡
30 de janeiro de 2024
Avaliação não solicitada
Resposta da Amovibe
Dear Customer.
We are very sorry for the inconvenience and thank you for your understanding. As the Chinese New Year is approaching, our team has limited manpower, resulting in the speed of order processing and customer service being affected.
We understand your anxiety about order tracking information and the distress you experienced when seeking a refund. We apologize for the delay in responding to your request due to staffing constraints.
In order to resolve the issue as quickly as possible, we will process your refund request immediately and ensure that you receive a timely response. We sincerely appreciate your patience and understanding.
If you have already contacted your bank, we will do our best to assist you in resolving any issues involving this transaction. We pledge to take steps to prevent such issues from recurring in order to improve our service.
Once again, we apologize for the inconvenience and hope that you can regain your trust in us.
Great products, but slow shipping.
The item finally arrived, shipping was Uber slow. The product is very well made out of quality material.
If Amovibe could address the slow shipping, I would change my rating to 5 stars. They really do have quality innovative products, that we would love to try!
9 de fevereiro de 2024
Avaliação não solicitada
Resposta da Amovibe
Hi, Faith Gordon
First of all, we deeply apologize for the problems you experienced with your order. We understand that this has caused you a great deal of inconvenience and we deeply regret this.
In order to better understand the situation and resolve the issue as quickly as possible, we need your order information. Please contact our customer service team at info@news.amovibe.com. We will immediately investigate and take steps to ensure this does not happen again.
In the meantime, we have forwarded your feedback to our customer service team, who will contact you as soon as possible at the email address provided. We are committed to resolving this issue as soon as possible and appreciate your patience.
Thank you again for sharing your experience and we apologize for any inconvenience this may have caused. We look forward to rectifying the situation and restoring your confidence in our service.
Good product, horrible customer service
I paid and ordered about a month ago but nothing was received.
When checking the dashboard it says the order has been fulfilled.
When tracking the package, it says it's waiting to be picked up since almost 20 days ago.
On their website, they say there's a 24/7 support, which is not true.
They replied to one email, with no apology, sense of responsibility, willingness to solve the situation, or clarity that they would follow up.
After asking them again what is happening, one of their replies was simple "Tracking number: ...".
Which I had already told them wasn't working.
So in other words, extremely unprofessional, incompetent, and rude customer service.
EDIT:
After an additional 10 days after writing this review, the package finally arrived, and the product quality seems great.
In a way I feel bad for this company, they seem to have some great products but the lying, overpromising, complete incompetence and lack of professionalism in their customer support is absolutely horrendous.
I would consider ordering again now that I can simply have my expectations low when it comes to the tracking and delivery time, and that their customer support is atrocious.
But the product itself seems great, and that's what really matters at the end of the day.
9 de fevereiro de 2024
Avaliação não solicitada
Resposta da Amovibe
Hello, David,
We sincerely apologize for the inconvenience and frustration you've experienced with your order. Your feedback is crucial, and we take it seriously.
Upon reviewing our communication records, it appears that our responses may not have reached your inbox, and we suspect they may have been filtered into your spam folder. We understand the importance of resolving your concerns promptly and will take immediate steps to improve our communication process.
We are actively investigating the delay in your order and will provide you with a resolution as soon as possible. Your satisfaction is our priority, and we genuinely apologize for any misunderstanding or inconvenience caused.
Once again, we apologize for the inconvenience, and we appreciate your understanding and patience as we work to rectify the situation.
Best regards,
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