We bought a product from Amovibe. after a couple of weeks of regular use, it broke down. Amovibe does not take responsibility whatsoever. they don`t seem to care about European Legislation. They just... Ver mais
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Veja o que dizem as avaliações
I was kinda skeptical at first but overall im pretty impressed. I had received the wrong item at first i was able to contact customer service and they sent me the correct item. The shipping wasn't as... Ver mais
A empresa respondeu
The item finally arrived, shipping was Uber slow. The product is very well made out of quality material. If Amovibe could address the slow shipping, I would change my rating to 5 stars. They rea... Ver mais
A empresa respondeu
Unglaublicher Service!!! Ich musste 2 mal nachfragen wo die Bestellung war. Nachdem ich nach 6 Tagen ohne Versandbestätigung den Artikel storniert hatte, hatte ich ihn kurz vorher bei Amazon bestel... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
AMOVIBE sells the best sex toys, there is a wide range of adult toys for you to choose from. Quality Sex Toy Shops of 2023
Informações de contato
2732 PEACHWOOD CT. SAN JOSE, 95132, SAN JOSE, Estados Unidos
- info@news.amovibe.com
- amovibe.com
2,3
Ruim
93 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Never shipped.
Order was "shipped" but was never dropped off with postal service, it was never on the way. Seller replied to email telling me to be patient. Contacted PayPal, seller was quick to refund. Do not recommend.
3 de fevereiro de 2024
Avaliação não solicitada
Resposta da Amovibe
We're truly sorry for the inconvenience you've experienced. It's clear we haven't met your expectations, and we're committed to making things right. For us to address your concerns quickly and effectively, could you please reply to this comment with your order number? Additionally, if you prefer a more private conversation, feel free to email us directly at info@news.amovibe.com. Providing us with your order number will allow us to take immediate and appropriate action to ensure a satisfactory resolution. Thank you for your understanding, and we look forward to making things right.
How about receiving my order..it’s been…
How about receiving my order..it’s been over 2 weeks and has been paid for! The site I was directed to to fill out a tracking
Form was charging $5. Is this a legitimate business? Are your reviews real? I am very disappointed and can’t afford to just throw $149.00
away. No referrals from me😡
23 de janeiro de 2024
Avaliação não solicitada
Resposta da Amovibe
Dear Customer,
We sincerely apologize for the delay in receiving your order and any frustration it may have caused. We understand your concerns, and we want to address them promptly.
We acknowledge the delay in the tracking updates, which is due to a slight delay in our logistics partner's system. We are actively working to resolve this issue and expedite the tracking process.
Your $149.00 is important to us, and we are committed to ensuring your satisfaction. To assist you further, could you please provide us with your order number? This will help us investigate the situation and provide you with the necessary updates.
We understand your disappointment, and we appreciate your patience as we work to resolve these issues. Please be assured that your concerns are being taken seriously, and we are making improvements to enhance our services.
If you have any additional questions or concerns, please feel free to reach out to us. We value your feedback, and we hope to regain your trust in the future.
Best regards,
Not delivered
I purchased jan 5 and haven’t recieved my order yet. I tried to send an email but no response from them.
5 de janeiro de 2024
Avaliação não solicitada
Resposta da Amovibe
Dear Customer,
We sincerely apologize for the delay in receiving your order and the lack of a timely response to your email. Please accept our heartfelt apologies for any inconvenience this may have caused. We are actively investigating the current status of your order and will promptly address your email. Your patience during this process is highly appreciated.
We understand your concerns regarding the order and the expectation for a quicker response from our end. Rest assured, we are committed to conducting a thorough investigation into your concerns and taking appropriate measures to prevent a recurrence. We regret any inconvenience this has caused and appreciate your understanding and patience.
If you have any further questions or require additional assistance, please feel free to reach out. We are dedicated to serving you and ensuring a satisfactory resolution.
Once again, we extend our sincere apologies.
Quick delivery, no complains
Despite all negative reviews, i decided to order with klarna after payment to be sure for delivery. I received order confirmation and track and trace. Delivery was according to track and trace. One remark, amovibe is a reseller for chinese products.
11 de janeiro de 2024
Avaliação não solicitada
Resposta da Amovibe
Hi, there!
We appreciate your trust in placing an order despite negative reviews. It's great to hear that you received your order according to the track and trace information. Your comment about being a reseller for Chinese products is duly noted. If you have any further feedback or suggestions, we'd be happy to hear them.
Bestellung nie erhalten und keine konkrete Antwort vom Kundenservice
Habe am 26.12. 2 Artikel bestellt. Relativ schnell hiess es, dass die Artikel in die Schweiz geliefert wurden aber mit de Trackingnr. war nicht nachvollziehbar wo die Artikel sind (Stand immer Versand in CH). Also ich den Kundenservice (von wegen 24/7 für Sie da) anschrieb,kam mal eine halbe Woche keine Antwort, danach eine, dass ich mich gedulden soll (da waren bereits 3 Wochen seit Bestellung vorbei) und sie mir ein schönes Leben wünschen (sehr Kundenfreundlich 😒).
Auf meine Nachfrage,ob die Artikel kommen und wann oder sie mir eine Rückerstattung machen, bekam ich nie eine konkrete Antwort, mir wurde einfach das Geld zurückerstattet.
Die Übersetzer, die verwendet werden sind schlecht und der Service finde ich auch übel. Logischerweise hätte ich die Artikel erhalten wollen, sonst hätte ich es ja nicht bestellt.
Bin enttäuscht von diesem Service!
26 de dezembro de 2023
Avaliação não solicitada
Resposta da Amovibe
Guten Tag!
wir entschuldigen uns aufrichtig für Ihre enttäuschende Erfahrung. Ihr Feedback bezüglich des Kundenservice und der Kommunikation ist für uns von großer Bedeutung. Wir nehmen Ihre Rückmeldung ernst und werden intern Maßnahmen ergreifen, um solche Probleme in Zukunft zu vermeiden. Es tut uns leid, dass wir Ihre Erwartungen nicht erfüllen konnten, und wir schätzen Ihre ehrliche Rückmeldung.
Wenn Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung. Wir arbeiten kontinuierlich an der Verbesserung unserer Dienstleistungen und hoffen, dass wir in Zukunft eine positive Erfahrung für Sie schaffen können.
Nochmals herzlichen Dank für Ihre Rückmeldung und Ihr Verständnis.
I have not received my order
I have not received my order. Please send it to me with an update.
30 de outubro de 2023
Resposta da Amovibe
We're truly sorry for the inconvenience you've experienced. It's clear we haven't met your expectations, and we're committed to making things right. For us to address your concerns quickly and effectively, could you please reply to this comment with your order number? Additionally, if you prefer a more private conversation, feel free to email us directly at info@news.amovibe.com. Providing us with your order number will allow us to take immediate and appropriate action to ensure a satisfactory resolution. Thank you for your understanding, and we look forward to making things right.
Had an problem with a damaged item
Had an problem with a damaged item, but customer service was awesome - quick to respond and super helpful. The replacement's great too, really top quality. Totally happy with how it all turned out!
25 de dezembro de 2023
Resposta da Amovibe
Hey! James Everett.
We're delighted to hear that our customer service team was able to assist you promptly and effectively regarding the damaged item. Your satisfaction is our priority, and we're thrilled that the replacement met your expectations in terms of quality. If you ever have any more concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for sharing your positive experience, and we look forward to serving you again in the future!
Disgusting Biohazard ☣️
Disgusting Biohazard ☣️
Edit: The quality seemed pretty good for the product I bought. And it had good features, but that doesn't matter since it's unusable because of what I found on it.
Item arrived obviously used, stained with reddish brown splashes and moldy. I was denied a return or refund even with photos to prove it.
5 de dezembro de 2023
Avaliação não solicitada
Resposta da Amovibe
We're truly sorry for the inconvenience you've experienced. It's clear we haven't met your expectations, and we're committed to making things right. For us to address your concerns quickly and effectively, could you please reply to this comment with your order number? Additionally, if you prefer a more private conversation, feel free to email us directly at info@news.amovibe.com. Providing us with your order number will allow us to take immediate and appropriate action to ensure a satisfactory resolution. Thank you for your understanding, and we look forward to making things right.
Received item which does NOT work
Received item which does NOT work. Hey people..get on amazon. THEY HAVE THE SAME ITEMS...CHEAPER AND IM SURE THEY WOULD BE A MUCH BETTER SERVICE. TALK ABOUT WASTING MONEY !!!
12 de dezembro de 2023
Avaliação não solicitada
Resposta da Amovibe
I am very sorry that you are experiencing this problem. Our customer service team is online every day and ready to support you. Contact us and we will solve the problem for you as soon as possible. In the meantime, we will work with the manufacturer to continuously improve the quality of our products. Thank you for your feedback, we will do our best to ensure your satisfaction!
Mail reçu en chinois que je n’arrive…
Mail reçu en chinois que je n’arrive pas à lire.
1 de dezembro de 2023
Resposta da Amovibe
We are very sorry that you encountered a bad logistics problem. We will continue to work with logistics companies to find ways to improve our cooperation. At the same time, we will continue to optimize our response system to provide better service. Thank you for your feedback and we will do our best to ensure your satisfaction!
Hands off !!
Hands off !!! Cheapest china crap. First toy broke after 2 times use. Second toy need 5 weeks to arrive but its not delivered email say only its in thr store ready to get but not which store. Reklamation will be not accepted. Email request get always the same stupid answer doesent matter what you write to them 150 USD for trash no refund!!
14 de outubro de 2023
Avaliação não solicitada
Resposta da Amovibe
Thank you for bringing your concerns to our attention and we sincerely apologize for the inconvenience you experienced with our product. We recognize the importance of addressing quality issues promptly and we appreciate your willingness to provide video evidence, but rest assured that your feedback alone is invaluable to us. We take product quality very seriously and will endeavor to resolve this matter to your satisfaction.
Regarding transportation, we are aware of the importance of smooth transportation and we are sorry for the difficulties you may have experienced in this regard. Our logistics team is actively working to improve all types of unexpected surprises (weather, shipping damage, missed shipments) to determine the root cause and improve our customers' shopping experience. We are very sorry that you had this experience!
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team at support@amovibe.de. We appreciate your feedback and thank you for giving us the opportunity to resolve this matter.
We would like to apologize again for any inconvenience caused and thank you for your understanding.
Haven’t received my item
30 de outubro de 2023
Resposta da Amovibe
Apologies for the inconvenience. Could you please provide your order details to info@news.amovibe.com so we can look into this? We'll prioritize your inquiry and work to resolve it quickly. Once resolved, we'll discuss compensation for any inconvenience caused. Thank you for your patience
Resposta da Amovibe
Dear DocGary,
Thank you for your positive feedback! We're thrilled to hear that you are satisfied with our service and packaging. If there's anything else we can assist you with or if you have any further requests, please feel free to let us know. We appreciate your support and look forward to serving you again in the future.
I still don’t t have my item 2 weeks…
I still don’t t have my item 2 weeks later
30 de outubro de 2023
Resposta da Amovibe
We apologise for not receiving your item in time. Please send your order details to info@news.amovibe.com so we can investigate. Please be assured that we will prioritise your issue and resolve it promptly. Once the issue is resolved, we will discuss with you how to compensate you for the inconvenience caused.
I got the wrong products and I want the…
I got the wrong products and I want the items I ordered
27 de outubro de 2023
Resposta da Amovibe
I've noted the mix-up with your order. Kindly provide details of the incorrectly received items and the items you originally ordered to info@news.amovibe.com. We'll swiftly correct this mistake and ensure you receive the correct items. Additionally, once resolved, we'll discuss a compensation package as a gesture of our commitment to your satisfaction. Thank you for bringing this to our attention
My first experience was positive
My first experience was positive, the package was packaged very anonymously, I received it as they had told me and the package arrived in perfect condition.
27 de outubro de 2023
Resposta da Amovibe
Dear Jose，
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that your first experience was a success, from the discreet packaging to receiving the parcel in perfect condition.
We strive to provide a seamless and satisfying shopping experience for our customers, and your feedback is truly appreciated. If you ever have any questions, concerns, or need assistance in the future, feel free to reach out to us at support@amovibe.com
We look forward to serving you again and ensuring your continued satisfaction with our products and services.
1st time buyer= DISAPPOINTED
Didn't get my item even though it says it was delivered and customer service sucks. I'm still waiting for a response and it's been 7 days since I last emailed them.
25 de outubro de 2023
Resposta da Amovibe
We regret the inconvenience caused by the delivery issue and your dissatisfaction with our service. Please share your order details so we can investigate urgently. Reach us at info@news.amovibe.com; your inquiry will be prioritized. Rest assured, we're committed to resolving this promptly. Once resolved, we'll discuss compensation. Thank you for your patience!
Appears to be another scam internet company
Order was placed 10 days ago and order has not yet been shipped, no further updates from seller. I believe this is/was another scam company from a foreign country. DO NOT RECOMMEND
UPDATE*** Company replied in a timely 7 months!
22 de outubro de 2023
Resposta da Amovibe
We're deeply sorry for the delay in shipping your order and for the lack of updates. Your concerns are valid, and we apologize for any inconvenience caused. Please provide your order number so we can investigate and resolve this matter immediately. You can reach us at info@news.amovibe.com. Rest assured, we're committed to improving our service. Once resolved, we'll discuss compensation to make up for any inconvenience.
Item received was damaged and does not…
Item received was damaged and does not work. I requested a return several times just to get a run around. I will fight it with my credit card and never purchase here again
20 de outubro de 2023
Resposta da Amovibe
We're truly sorry for the inconvenience caused by the damaged item you received. Your satisfaction is our priority, and we're committed to resolving this issue promptly. Please email your order number to info@news.amovibe.com so we can assist you further. We'll also take your feedback seriously to improve our service. Thank you for your understanding.
Order came late
Order came late
No proper communication on site or through email
The shop site you guide people to so the can track there orders Did not track my order
I will never order from you again
19 de outubro de 2023
Resposta da Amovibe
We sincerely apologize for the delay in delivering your order and for the lack of proper communication. We understand your frustration and deeply regret any inconvenience caused. To improve our service, we will enhance our tracking and communication regarding order status. If you need assistance, please provide your order number and send it to info@news.amovibe.com, and we will promptly assist you. Once again, we extend our heartfelt apologies and hope to regain your trust.
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