Angling Direct Avaliações 6.943

Just bought a Sonik pan from this place Tuesday arrived today Thursday excellent service fast delivery bought a pan from go outdoors Sunday still waiting for confirmation it's been even posted if I'd of known before hand I'd off bought both of Angling direct

My angling direct parcel still never turned up and angling direct told me it’s my issue with the courier dx but dx won’t talk to a 3rd party as angling direct was the sender not me a shower of rubbish what a crap excuse 3rods at £1000 never got delivered and they couldn’t care as they got there money

Realy good very helpfull and good care of customers

Absolutely disgusting way of dealing with customers,had a faulty bivvy light that was only purchased in December.I have returned it into store i purchased from only to be told that they have a 30 days returns policy and to go online to sort a warranty claim.It is not my job to do this,it is upto the retailer and manufacturer to sort out.I have left the light with the local shop to sort and requested a full refund,we will see what happens.Angling Direct policies are disgusting,luckily the guys in the shop were decent.

What an awful customer service. Their AI System is beyond poor.
Reported an issue with my product over three weeks ago. Nothing been done, reported it to Leeda and they confirmed it's a manufacturing fault, but cannot deal with me directly (understandable).
Wouldn't suggest buying anything from Angling Direct again.

Angling Direct have solved a problem without hesitation and deserve 10/10 for customer service . Marion
( spelling ) sorted it for me , I bought a rod mid December, used it Christmas Day , then the second time I used it , mid February, the top of the section snapped , it is a Daiwa Matchman 7ft . I honestly think it is a simple flaw in the carbon . I also have the 8ft and 9ft Daiwa Matchman feeder rods , they are brilliant rods.
Anyway I have been fully refunded , AD prices are very competitive and if you join their members club AD you get free postage . Keep up the good work AD

Extra Versandkosten bezahlt und Ware nicht erhalten. Schlechter geht’s kaum!
Würde hier nicht nochmals kaufen.

I've been using Angling direct for a while. Never had an issue whatsoever. I had to change an order last minute and a guy called Jason was available to sort this out. Jason was extremely helpful and solved my issue straight away, always quick on the emails replying. I'll also add the guys at the Guildford store have been extremely helpful with advice and the service they've provided there. Anything that's not in stock instore the guys have ordered in every time. But in general its a well stocked store.

I’ve just had the pleasure with speaking to Jason at Angling direct a few problems with pulse sections very very helpful. I have nothing but praise for you guys. Well done it makes a change in the modern day all the best Neal Dews.

After purchasing a (faulty) aqua bivvy last year, Angling Direct sent it back to the manufacturers last November to be repaired, it's taken 3 month 1 week to resolve and i had to fight to settle for a refund because my bivvy seemed to have gone missing through this process? After many, many emails and calls to the support team chasing and chasing up to where my bivvy was? Not one explanation as to where it went? I can no longer purchase the same bivvy elsewhere now?. So,
Eventually, i had to settle for a refund because the bivvy was discontinued in the long time frame trying to retrieve it from them. So, now i have a skull cap to a bivvy I can no longer get hold of that cost extra to the bivvy?
I was also, charged a fee for the refund? Absolute joke!
This has put me off using AD ever, again.
After all the years I've used this company, this has been the worst experience i have ever encountered through no fought of my own.
Mark (canterbury kent)

Order a rod and reel combo with some lures ect. The rod was discounted so a great deal! Unfortunately the rod was out of stock once ordered but I now have all the other items I bought for it, when I complained no alternative was offered. Now I have to drive to send the items back or post them at my expense. Just received a poor and scripted email. Never do business with them and support your local angling shop instead!!

Angling Direct has blocked a gift card with a confirmed balance of £763.02, valid until September 2026, refusing me access.

They claim I can’t use it because I wasn’t the original purchaser — despite merging and verifying the balance themselves.

This is unacceptable and likely a breach of the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008.

I have repeatedly contacted support, escalated to Head Office, and issued a formal 48-hour legal notice.

I will be taking this further through Trading Standards, ADR, and legal channels if this is not resolved immediately.

Ordered a advanta power carp 13m pole plus other items over £350 cost plus before unpacking the pole got the 3 top kits elasticated cost including elastic £40 once i unpacked the pole i discovered that that 2 sections had been packed incorrectly and actually forced together plus 2 ends had been damaged the packaging inside of the pole bag was none existent and then i noticed that the outer box looked like it had been opened beforehand and re taped up to be fair angling direct do state 5 working days before a reply on my initial email but the whole process has been very disappointing especially when my wife bought this for my birthday.
Ive spent a considerable amount of money with angling direct over a short period of time since returning to fishing and feeling very disapointed and cannot be bothered to wait for a response from the returns department so will be sending the pole back for a refund as its totally blunted any enthusiasm i had on this product and to make matters worse now got to shell out to return the item and no doubt have to wait for my money so basically £300 pound plus out of pocket and no pole
We will have to wait and see how angling direct responds but trying to phone is a nightmare

I ordered my items then nothing happened with no delivery day in sight. I had to get onto them all weekend until I came across an adviser named Sheila who looked at everything, got the answers needed and my items were here the next morning. I order regularly and this is my first major hurdle. I’m extremely grateful for Sheila’s help at the end. Thank you Sheila.

James at customer support was amazing and sorted my issue out so quickly thanks again James

Very prompt delivery and when there was an issue with an item delivered it was quickly resolved with a replacement being sent.

Would happily purchase again from Angling Direct.

Placed an order for over £400 , yes it arrived promptly but the landing net arrived broken. I know that sounds impossible but it did! Now been waiting for weeks for replacement. If you email them you get an instant reply via AI . FFS just send me the bloody replacement or refund. Appalling after sales service…. Rubbish customer service

Ordered a pair of boots on Sunday, it took a couple of days for them to be dispatched but that worked in my favour as I changed my mind and emailed to ask if I could step-up a size. In the meantime I read some reviews and wondered if I'd end up regretting my purchase but the boots were here by Thursday. Again, I wasn't sure on the size initially but I'm happy, they work for me. James and Jason communicated well despite my indecision and dealt with my enquiries promptly. No complaints at all, cheers.

Angling direct use DX courier service, they are a complete bunch of cowboys, I purchased a £721 item, when it was delivered it was damaged, I contacted AD, and they arranged collection the very next day, the damage was not from the courier, it was from AD’s packaging warehouse, DX collected the item the very next day.
Then I got a message to say DX would be delivering again next day, I thought my god that’s a fantastic turnaround, but DX just delivered the return package back to me, what a shambles this is, Its 4 days and still no replacement item, this will be last AD purchase.

Want fast service not a problem its when there's a problem thats when you see their true colours come out .it took me over a month to get a refund on a faulty item they sent out to me only to be charged to return thier faulty item so don't waste your money buy at your local tackle shop