Anker SOLIX UK Avaliações 

43
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Anker Solarbank 4 E5000 Pro, 500w Solar panels & EV charger - Really pleased with the products, the delivery and using the App. Really well made bit of kit. Purchased during their sale and via TopCash... Ver mais

Avaliado com 5 de um total de 5 estrelas

Prompt delivery and well packed. Most functions run via the app. The app is adequate… but not particularly user friendly. Meanwhile, the important part… it is an excellent battery. I have a large frid... Ver mais

Avaliado com 4 de um total de 5 estrelas

Our dealings with Anker Solix were fine and the product is excellent. Only reason for 4 instead of 5 stars was their courier who properly messed us around. All was well in the end but it was frustrat... Ver mais

Avaliado com 3 de um total de 5 estrelas

The product is great and I would have given it 5 stars (S2000). The reason for 3 stars was the purchasing experience. The promotion stated that it would come with a free camping chair but kept trying... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Eletrônicos

Escrito pela empresa

Anker SOLIX lets you control your sustainable energy. Our solar and storage technology is reliable, intuitive, and designed around you. With innovation that simply works, power is always available. Driven by continuous innovation, we're working towards our vision: making sustainable energy accessible to every family worldwide. Let's recharge the future.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

43 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(43)

43 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Anker Solarbank 4 E5000 Pro

Anker Solarbank 4 E5000 Pro, 500w Solar panels & EV charger - Really pleased with the products, the delivery and using the App. Really well made bit of kit. Purchased during their sale and via TopCashback, so really pleased with the price.

16 de outubro de 2026
Avaliado com 5 de um total de 5 estrelas

Great service

All products are good quality and work like a charm. A question I had was very promptly answered by the team and I could buy the right cable straight away. Very pleased with products, service and company.

17 de outubro de 2026
Avaliado com 3 de um total de 5 estrelas

The product is great and I would have…

The product is great and I would have given it 5 stars (S2000). The reason for 3 stars was the purchasing experience. The promotion stated that it would come with a free camping chair but kept trying to charge me for the chair, I ended up having to remove the chair from the basket, hence I didn't receive the chair.

10 de outubro de 2026
logotipo da Anker SOLIX UK

Resposta da Anker SOLIX UK

Dear customer,

We're very sorry to hear about your experience that you did not receive the complimentary camping chair, and thank you for your appreciation of the product itself. We understand how frustrating this can be, and we appreciate you bringing it to our attention.

We have reviewed your order information, and our official Anker SOLIX support team will reach out to you directly via email to follow up and help resolve this matter as quickly as possible.

Please rest assured that we take your feedback seriously and will do our best to provide an appropriate solution. Thank you for your patience while we look into this for you

Best regards,

Anker SOLIX Customer Support

Avaliado com 5 de um total de 5 estrelas

Support is key

The product is well described, and priced well. Where questions existed that were not answered the call to the support team was most rewarding. Their attitude to their customers is second to none, and a shout out to Lily, part of that team does not go amiss.
All in all a completely good experience.

10 de outubro de 2026
Avaliado com 5 de um total de 5 estrelas

Prompt delivery and well packed

Prompt delivery and well packed. Most functions run via the app. The app is adequate… but not particularly user friendly. Meanwhile, the important part… it is an excellent battery. I have a large fridge freezer plugged into it and some lamps. It’s set to recharge overnight at cheap rate and discharges from itself at peak times. All of this is adjustable through that aforementioned app (!).

16 de outubro de 2026
Avaliado com 1 de um total de 5 estrelas

Shocking after care

Shocking after care, order not delivered on time and Ai bot was the only communication, price was cheaper for the S2000 power bank on Amazon than direct from Anker Solix even after I waited weeks for the launch “special Offer” 1* overall

16 de outubro de 2026
logotipo da Anker SOLIX UK

Resposta da Anker SOLIX UK

Dear Customer,

We are very sorry to hear about your experience with the shipping delay, the fact that the issue was not resolved in a timely manner, and the price difference you encountered. We sincerely apologize that we did not provide you with the level of service you expected and deserved.

We are glad to know that you have now received the product. Regarding the price difference, we would be happy to help review and arrange a price adjustment for you where applicable.

We are also very sorry for the poor communication experience, especially if the AI bot was your main point of contact during this process. We understand how frustrating that must have been, and we are continuing to improve our service to provide a better and more reliable customer experience.

We take your feedback very seriously and truly appreciate you bringing these issues to our attention. We have already reviewed your order information, and our official Anker SOLIX support team will contact you directly by email to follow up on your case and work with you toward a solution as quickly as possible.

Please rest assured that we take your concerns seriously and will do our best to provide an appropriate resolution.

Thank you again for your patience and understanding.

Sincerely,
Anker SOLIX Customer Support

Avaliado com 5 de um total de 5 estrelas

Anker Solix C2000 Gen 2 Works Great

I have a few Portable power stations and I get on great with my Anker Solix C2000 Gen 2. This power station charges quicker and also has a lot of staying power when used a lot. I use my power stations every week and I am very impressed with the power and how long it takes to run down.

20 de outubro de 2026
Avaliado com 1 de um total de 5 estrelas

If Unsure Don't Make The Same Mistake I Did.

Ordered a Solar 5kWh battery on 11th Oct 2026 and cancelled it the following morning on 12th Oct. before it was dispatched. They offered me £15 to keep it but I insisted it was to be cancelled. It was still dispatched and we were instructed to refuse it. We did this 5 days ago and we are still waiting for a refund. The battery is sat in the Courriers facility at Birmingham Hub where it's been for 5 days. It's now the 20th so doubt I will get my refund of nearly £1600 before the end of this month.

20 de outubro de 2026
Avaliação não solicitada
logotipo da Anker SOLIX UK

Resposta da Anker SOLIX UK

Hi Steve,

We are very sorry to hear about your experience with the cancellation of your order, the parcel not being successfully intercepted, and the poor customer service you received. We sincerely apologize that we did not provide the level of service you expected and deserved.

Under normal circumstances, once a refused parcel is returned, we will arrange the refund as soon as possible. Please rest assured that we will protect your rights and ensure the matter is handled properly.

We are currently working intensively to improve our service and offer you and all our customers a significantly better shopping and support experience. We take your feedback very seriously, and we thank you for bringing these shortcomings to our attention.

We are currently working hard to improve our service and provide you and all our customers with a significantly better shopping and support experience. We have already reviewed your order information, and our official Anker SOLIX support team will contact you directly via email to follow up on your case and find a solution with you as quickly as possible.

Please be assured that we take your concern seriously and will do our best to provide a suitable solution. Thank you for your patience while we carefully review your case again.

Best regards,
Anker SOLIX Customer Support

Avaliado com 5 de um total de 5 estrelas

Very happy with s2000

Very happy with s2000. Great for my sleep apnea machine uses 10% of the charge for a full 10hrs sleep. Easy to use with the phone app.

20 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was researching for a long time for…

I was researching for a long time for what would be the best product for my needs and the Anker Solix fits the bill entirely. It charges very fast in the sun, it's compact, not too heavy to carry around, great little helper. The customer support is out of this world, they were ever so helpful, patient, responsive and have literally gone over and above to help me out. I cannot thank them enough, truly rare and highly appreciated.

20 de outubro de 2026
Avaliado com 4 de um total de 5 estrelas

Ordering + delivery met expectations

This review is in respect of the quality of service in ordering and receiving a product from Anker SOLIX UK.

The product was ordered on a Friday with standard shipping, and was delivered the following Monday. The courier used was Federal Express. I do not recall receiving a ‘specific’ intended delivery date. A confirmation of order email was received that indicated ‘3-7 business days’ was the anticipated delivery timeframe.

In addition to the email confirming my order, I was notified by email of (a) the day the product was shipped and (b) the day the product had been delivered.

Ordering and delivery met expectations.

14 de setembro de 2026

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