Anker SOLIX UK Avaliações 

Amazing products. Keep innovating 👊
Please look at delivery option to Bulgaria as I don’t think there is. Also if I can help in any way I will be happy in terms of distributing. Living in UK for 22 years but just leaving here and going back to Bulgaria. Hope is all well!

Kind Regards,
Mihail Chakov

Ordered a bundle which contained two items, and only one has shown up. Tracking details for the shipment (which I specifically arranged for one day I could be at home) mark as delivered so I can't get help from the courier.

I would expect at this point to be able to contact Anker to find out when the other half of the item will arrive, particularly as they are what I thought was a reputable company. However, calling their phone number first puts you through to a "digital assistant" (which somehow still has keyboard typing in the background??) which will ask you to speak your order number (instead of typing on the keypad?) and then mishear it further wasting your time. It will then just tell you to wait longer and hope the parcel arrives in a few days, and if it's been a long time already then you will hear an automated message saying they're "so busy" on the phone lines and will all you back "in a few hours". Such shockingly bad customer service is horrible to see from a company that is supposed to be offering a premium product.

Moved up to two stars as the full shipment eventually arrived but still disappointed by the communication.

I ordered an Anker SOLIX S2000 directly from Anker UK for £616.55. The payment went through and the transaction fully cleared on the same day.

Anker then cancelled the order because their system apparently couldn’t verify the payment. Their first email clearly told me the order was cancelled, the payment was voided, and that I would be refunded automatically.

I followed their instructions and completed the verification form.

Since then, though, the whole thing has turned into an absolute mess.

I’ve contacted support multiple times, explained the situation repeatedly, and was even told over the phone that a manager named Shane would take ownership of the case.

Instead, I keep getting passed around and receiving completely different answers.

The latest email was honestly bizarre. I’m now being asked for PayPal details for an order from March 2025, despite my actual order being the S2000 I placed in October 2026, which I paid for by card. I don’t even have a PayPal account.

So Anker has £616.55 of my money, cancelled the order themselves, told me the payment was voided and would be refunded, and I’m now having to explain to multiple members of their support team which order I’m actually talking about.

I’ve been a genuine Anker customer and was actually looking forward to buying the S2000. The product isn’t even the issue here. The customer service and payment/refund handling have been an absolute nightmare.

I shouldn’t have to chase a company repeatedly for money back after they cancelled the order.

Very disappointing experience. I expected considerably better from Anker.