As a new customer, we have had a positive experience so far. The team was responsive, professional, and clear in their communication. The onboarding process was positive and our questions are answered... Ver mais
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Veja o que dizem as avaliações
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in Engli... Ver mais
A empresa respondeu
Friendly agents and great solution if you do NOT need an immediate live agent answering the phone. Be aware that even with spam protection you will get 1 minute calls that had no agent answer either b... Ver mais
We have been using ASC for almost two year now. They have a wonderful staff that is always helpful. Our phones are answered and messages are sent to us with the person's name, call back number, and th... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Answering Service Care
Escrito pela empresa
Answering Service Care (ASC)
Your calls and chats answered by real people!
Answering Service Care (ASC) is a 24/7 live answering service for 4000+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 4 offices located in NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people, with many relationships lasting more than 20 years. ASC provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times.Why Choose ASC?
- Never miss another call: Our around-the-clock service ensures that every call is answered, even during peak times or after hours.
- Handle web inquiries with 24/7 live chat: No matter when your customers visit your site, our live chat agents are there to assist them in real-time.
- Give a great first impression: Our trained professionals ensure that every interaction counts, capturing all vital information and messages for you.
- Web and Mobile App: Manage your communications effortlessly using our intuitive web and mobile platforms.
- HIPAA Compliant Secure Messaging: We prioritize security, ensuring all communications and data are handled with the utmost care and compliance.
- We Get It.
Discover more benefits and tailored solutions for your business:
Visit Our Website NowInformações de contato
441 S State Rd 7, 33068, Margate, Estados Unidos
- (800) 430-6511
- sales@answeringservicecare.com
- answeringservicecare.com
4,1
Muito Bom
117 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Once we got past the initial start up…
Once we got past the initial start up glitches a few year ago, they've been great. Easy to contact, easy to make any changes and great pricing.
3 de março de 2023
Resposta da Answering Service Care
Hi Laurie, we’re glad you gave us the opportunity to work with you and calibrate to make sure we’re providing you and your callers with a quality solution. Thank you for taking the time to leave the feedback, we look forward to working with you for many years to come!
We have had instances of not receiving…
We have had instances of not receiving priority phone calls from patients and/or commercial clients.
3 de março de 2023
Resposta da Answering Service Care
Hi Robert, thank you for taking the time to speak with Amy so we could clear up these concerns for you. As an extension of your business, we’re committed to doing everything we can to provide a quality experience for both you and your callers. If there’s ever anything else we can do to help, please don’t hesitate to reach out.
I really like how when I send emails
I really like how when I send emails, one person and sometimes two, email me right back with in 10 minutes to let me know that they received my request and have added or deleted an employee. They deliver excellent customer service!
2 de março de 2023
Resposta da Answering Service Care
Hi Robin, thank you for the kind words! We take a lot of pride in having a team of account managers available to assist with anything you may need, so your feedback means a lot to us. It’s been a pleasure providing service for you for 12+ years, we hope to do so for many more to come!
What a great team at Answering Service Care
I have been with Answering Service Care for the entire 15 years I have been in business. What a great choice to choose them to be my call center representation. The professionalism has been outstanding and if there are any issues, they are quick to resolve them. What a dynamite team.
2 de março de 2023
Resposta da Answering Service Care
Hi Rob, thank you so much for taking a moment to share your experience with our service. It's been a pleasure working with you over the years!
15 years with Answering Service and we are not moving !!
We love Answering Service Care We have been using them for over 15 years and never had an issue. If we have any questions, they answer us as quickly as possible. They are open to suggestions and will do whatever they can to help us. In this world of quick changing employees, it is once to know we have someone we can count on
2 de março de 2023
Resposta da Answering Service Care
Hi Susan, thank you for your loyalty over the years! We appreciate you taking the time to share your experience and look forward to working with you for many more years!
only complaint at this time is…
only complaint at this time is customers telling us they stay on hold for too long.
2 de março de 2023
Resposta da Answering Service Care
Hi Karol, thank you for taking the time to leave the feedback. As an answering service we certainly understand the importance of getting your calls answered timely and we strive to keep wait times as low as possible. Your account manager, Liza, has reached out to see what adjustments we can make to earn that fifth star from you. Please feel free to give us a call back at 954-969-2498 at your earliest convenience.
It is a reacquiring problem that our…
It is a reacquiring problem that our calls take an unacceptable time to answer. We have called on several occasions to verify and the complaint hold true. I have asked for a manager to call to rectify and I get no follow up.
1 de fevereiro de 2023
Resposta da Answering Service Care
Hi Dr. Davenport, it's disappointing to hear this feedback about your experience with our service. As an answering service our first priority is ensuring we're getting to each of your calls in a timely manner and I apologize if this hasn't been your experience. Your account manager, Amy, has reached out with her contact information to make sure we are on top of getting this resolved for you. Please give us a call at your earliest convenience at 954-969-2498.
Consistent friendly Professional
We had been with Answering Care Service for 8-10 years. The service has always been consistent.
The fees are fair. Our messages are received timely and when you call for help you get a friendly professional capable of answering our questions the first time.
They have become a valuable extension to our offices in California and Colorado.
We look forward to continued relationship with Answering Care Service.
1 de março de 2023
Resposta da Answering Service Care
Hi Dorothy, thank you for the kind words. We take a lot of pride in having our team of account managers being available to help whenever you may need it; It's always nice to hear when these efforts are paying off. We look forward to the continued relation with Ross & Associates as well!
Incomplete messages
These are all different issues that we have experienced:
Some messages are sent with incomplete information.
Our Customer's account number is not captured. The company name is misspelled making it harder to look them up if the Customer number is not provided.
The full message is not provided and when we listen to the recording there is critical information mentioned that would have been helpful at the time the message was received.
There isnt a mention of you being our answering service so our Customer thinks they are speaking with us.
These issues are not occurring back to back but often enough to mention for quality assurance. If specific examples are needed, they can be found in our history. I will mention that when i have the time to report a specific example, I receive a response pretty quickly. The problem is I dont have the time to report each one.
1 de março de 2023
Resposta da Answering Service Care
Hi Candace, thank you for the feedback. It's disappointing to hear you're running into these hurdles. As an extension of your business, it's important we are providing you with the full call details in your messages as well as asking any relevant questions.
I'm confident with a little collaboration we can get these concerns resolved. One of our account managers, Maria, has sent you an email and left a voicemail with your office in hopes that we can address these concerns ASAP. When you have a moment, please follow up with us at 954-969-2498 or WeCare@answeringservicecare.com and we will see what we can do to help.
Customer Compliants
I am getting a lot of complaints from my customers, and this is not the first time, I have been considering getting another service. Your company is not paying attention, please advise
1 de março de 2023
Resposta da Answering Service Care
Hi Carmine, we're disappointed to hear about your experience with the service. I've asked your account manager, Liza, to reach out to you to see what we can do to improve your experience and earn your trust. I understand you've already shared some feedback with her that we are looking into. We are in the business of building relationships and I'm confident if we keep the lines of communication open we can address any concerns you may have.
I'm very satisfied with them
I'm very satisfied with them. Easy to use, and it helps my workflow a lot. I would definitely recommend it to other companies as well.
9 de maio de 2019
Avaliação não solicitada
Great service for any small business
I own a small plumbing company just east of LA. My business is my livelihood; and I trust the team at Answering Service Care with my business.
Their teams truly care about my callers and about doing a great job for my company. I get compliments routinely on the "nice receptionist" I have at my office. They are so good it's almost transparent.
I recommend Answering Service Care to anyone looking for a great impression for their business' calls.
20 de abril de 2019
Avaliação não solicitada
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