Ant Antics Avaliações 115

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Did very well overall, especially for my first time buying, I ordered a 2 queen polyrhachis dives colony and as a suprise I received a 3rd queen which I'm not sure is fertile but it's still a queen ne... Ver mais

Avaliado com 4 de um total de 5 estrelas

Colony arrived and as described. Excellent packaging and information. On a negative note, it has taken a long time to arrive. There was no tracking system or updates. I thought I'd been scammed.

Avaliado com 5 de um total de 5 estrelas

I'm writing this after multiple orders (multiple colonies) some rarer, Asian, African, European species all. Every experience I've had with the company and any customer service needed has been inc... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered a P. Dugasi colony from Ant Antics. The owner was super helpful and friendly when I reached out and the colony was shipped almost immediately after I ordered and I received them less than a... Ver mais

Detalhes da empresa

  1. Pet Shop

Escrito pela empresa

Ant Antics. pet ants,done right. Welcome to Ant Antics, we are an award winning pet ant store who provide queen ants, ant colonies and supplies to the uk and nesting supplies all over the world. We lead the way in innovation and standards. We are the creators of ANTCON, the first ant keeper gathering in the world and the number one customer appreciation event in the UK. Winner of the Petquip business of the year 2023/24 and specialist pet shop of the year in 2022,23&24 We work heavily with conservation and invest into threatened species rejuvenation as well as free colonies for schools to educate the next generation.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

115 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Top quality colonies

I have used Ant antics for just over a year now. They have always provided me with top quality colonies and honestly they are now the only ones I trust to buy any exotic species from. Would highly recommend.

4 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

really slow on delivery

really slow on delivery. had to wait a 20 odd days and then chase the team twice but no response to voicemai, however then order was sent out. Otherwise products really good.

3 de fevereiro de 2026
Avaliado com 2 de um total de 5 estrelas

Not great

Ordered a few times now, never tell you when they are going to dispatch, you can’t message, they don’t answer email

3 de fevereiro de 2026
logotipo da Ant Antics

Resposta de Ant Antics

Thank you for the honest feedback - and you’re right to be disappointed.

You’re right - this one is on us, and we’re sorry.

Your order took too long to dispatch and we failed to reply to your email before it shipped. That’s not acceptable, and we understand why you’re frustrated.

We appreciate you calling it out. This feedback has been taken on board internally, and we’re addressing the communication failure so this doesn’t happen again. We genuinely hope to see you again so we have the opportunity to do better next time.

- Ant Antics Team

Avaliado com 5 de um total de 5 estrelas

Best customer service

I can't believe how generous this company is, I pay for 1-10 workers, they give me 20. I pay for 2 queens, they give me 3! I just love this company so much they are the best customer service in uk no exaggeration

30 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Did very well overall, bonus queen!

Did very well overall, especially for my first time buying, I ordered a 2 queen polyrhachis dives colony and as a suprise I received a 3rd queen which I'm not sure is fertile but it's still a queen never the less. The packaging was by far the best Ive seen in an ant store before HIGHLY recommend

26 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

11/10 company

Ordered a P. Dugasi colony from Ant Antics. The owner was super helpful and friendly when I reached out and the colony was shipped almost immediately after I ordered and I received them less than a day later. The colony is the healthiest I've ever received from any site and doing very well.

Absolutely perfect service and an amazing product. 10/10 would recommend and can't wait to order again.

31 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Service is bang on.

Service is bang on.
Colonies are next to nothing.
Tip top condition always.
2nd order in and I can see more to come.
Enough said.

17 de janeiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Colony arrived and as described

Colony arrived and as described. Excellent packaging and information. On a negative note, it has taken a long time to arrive. There was no tracking system or updates. I thought I'd been scammed.

12 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Order arrived quickly and safely

Order arrived quickly and safely. Although the weather was lower then usual which did give me some corcern on the safety of the queen. But, she has arrived and is settling in well.
Still 5 stars as I've had no faults with them and have always been helpful when needed.

13 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. I was buying my first ant colonies and had half an idea what I wanted and a lot of questions. They were so helpful on the phone talking me through the pros and cons and what to order. The quality of the products I ordered is brilliant and the ants are lovely and healthy. Aftercare has been so helpful too, assisting with my daft worries and how to care for hibernating ants (and ones that don’t want to). I have already recommended them to someone and would happily do so to anyone who will listen.

27 de novembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Had good and bad experiences

I have had good experiences with Ant Antics but unfortunately the last couple of orders haven't been great, due to colonies not being in good condition and a order being missed (they did correct that mistake). Which is why I've given 3 stars.

7 de fevereiro de 2025
logotipo da Ant Antics

Resposta de Ant Antics

Thank you for taking the time to leave a review and for recognising the positive experiences you’ve had with us previously - we do appreciate that.

We’re sorry to hear that your most recent orders didn’t meet expectations. As your last purchase with us was quite some time ago, we’d genuinely welcome the opportunity to better understand the condition issues you experienced, as this helps us review our records and continually improve our husbandry and dispatch processes.

We’re pleased we were able to correct the missed item once it was brought to our attention, and we apologise that the error occurred in the first place.

We take feedback seriously, regardless of when an order was placed, and we’re always happy to discuss concerns directly so we can learn from them and put things right where possible.

Thank you again for your feedback and for supporting the antkeeping community.

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