At last I have got rid of my bath and I have a beautiful shower! I have a seat I can sit on, very helpful, and I am in love with the final result…….. I can wash my hair in comfort, pamper myself... Ver mais
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Veja o que dizem as avaliações
The engineer arrived at the agreed time, started straight away new shower deliveries arrived and they took the bath and old shower away. Worked throughout the day keeping me up to date as to how it wa... Ver mais
A empresa respondeu
Shower kit delivered at the time stated by friendly workmen. Shower was fitted at the time stated by a very efficient, friendly engineer. Work completed to a very high standard. Finally the debris le... Ver mais
A empresa respondeu
Very pleased with the whole experience from my initial contact/ enquiry to using the completed installation. All those involved were a pleasure to deal with & our fitter did a splendid job arrived at... Ver mais
A empresa respondeu
4,6
Excelente
340 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent fitter who was friendly and professional.
The person who came to fit the shower was a lovely man who was so helpful. He did an excellent job and everything was left neat and tidy. He also fully explained everything. Customer service on the other hand was left lacking. They were abrupt and unhelpful and not at all pleasant. The only reason I have given 3 stars is because of the excellent service the fitter gave.
19 de agosto de 2025
Resposta da Aquability
Hi Julie
Thank you so much for this thoughtful review and helpful feedback. It's lovely to hear that you were delighted with our fitter, Simon, but I am, of course, concerned that you were unhappy with the attitude of our customer service team. I'm so sorry that you did not receive good service from them and I have sent you an email requesting more information so that I can follow this up and ensure that improvements are made.
We really appreciate your feedback and your custom and will strive to do better in the future.
Warm regards
Claire
Customer Relations Manager
Still waiting for job to be completed
The bath installed is fantastic. BUT we were advised that an electrical engineer would contact us with regards to installing a electrical spur for the bath as it is not safe to continuously use a plug for electrics to use the chair. I have phoned the company twice and asked to be advised my request has been forwarded, to date no call ref the required safety work to be done. Bath was installed a number of weeks ago,,,,,,,,,,,,,
12 de agosto de 2025
Resposta da Aquability
Hi Ursula,
Thank you so much for the five star rating which appears very generous in these circumstances! It's wonderful to hear that the bath is fantastic, but disappointing to discover that there is outstanding electrical work.
I have passed on your comments to the relevant department and requested that we return urgently to install the fused spur.
We're so sorry for the delay completing this work and assure you that we will arrange an appointment in the very near future.
Thank you for your kind comments and patience. We will certainly be in touch with you on our return to work, after the bank holiday weekend.
Warm regards
The Aquability Customer Service Team
Good experience
Fitted within one day as promised. Shower as advertised.
Expensive but for a quick and efficient way of getting an accessible shower in place it is ideal
19 de agosto de 2025
Resposta da Aquability
Dear Customer,
Thank you very much for this fantastic review! It's great to hear that you are happy with your new Easy Access Shower. We understand that getting an accessible shower installed quickly and with minimal disruption is often of vital importance and we're pleased that we were able to provide you with a speedy and efficient service.
Thank you so much for your custom and for sharing your experience. We really appreciate your support.
Kind regards
The Aquability Customer Service Team
A shower unit to be proud of
I was very impressed by the speed and efficiency of the installer. A very clean and tidy job, and using the shower is a pleasure.
14 de agosto de 2025
Resposta da Aquability
Hi Nicholas,
Thank you so much for this wonderful review! We're delighted to hear that the new Low Access Shower Module is a pleasure to use and that you were happy with the speed and efficiency of our installer, Scott.
We hope that you are now enjoying all the benefits of your new shower and thank you again for taking the time to provide feedback. We really appreciate your kind words and support.
Warm regards,
The Aquability Customer Service Team
Very efficient service
Lovely guys that came to fit, efficient, polite and helpful. bath out fully working shower in, all in one day. All mess cleared and cleaned and rubbish removed by the following lunchtime Would recommend to anyone needing safe showering facilities to replace a bath
12 de agosto de 2025
Resposta da Aquability
Hi Clare
Thank you so much for this lovely review! It's great to hear that the installation went smoothly, was completed in one day and that our fitters provided a friendly and efficient service. We really appreciate your kind words. Thank you again for recommending our company.
Warm regards
The Aquability Customer Service Team
Excellent experience,from the initial…
Excellent experience,from the initial meeting with the Sales Team to explain the various options and costs, through to delivery and installation.
Delighted with the final results. The installer did a superb job, in one day as promised, and everything looks great,as well as working perfectly!
8 de agosto de 2025
Resposta da Aquability
Hi Clive,
Thank you for this fantastic feedback! It's wonderful to hear that you were happy with the whole process and with the final results, and that we were able to install your new shower module and suite in one day, as promised. We'll pass your kind comments on to Grahame, the sales advisor and Stacy your fitter, who will be delighted to hear them. Thank you again for choosing Aquability for your showering needs and for recommending us. We really appreciate you taking the time to share your experience.
Warm regards,
The Aquability Customer Service Team
Excellent job
Excellent job, explained everything clearly, clean and tidy, took away rubbish. Would recommend them.
30 de julho de 2025
Resposta da Aquability
Dear Mrs Roberts,
Thank you for your wonderful review! We’re delighted to hear that our fitter did an excellent job installing your shower module and that our team maintained a clean and tidy work environment. We really appreciate your support and recommendation.
Warm regards,
The Aquability Customer Service Team
Walk in shower
The whole process from discussing with Fiona the options and her proposed plan for my shower, early delivery of the shower unit and the excellent instillation, including removal of my bath by Simon was seamless and hassle free for me. I am extremely pleased with my new walk in shower
5 de agosto de 2025
Resposta da Aquability
Hi Carolyn,
Thank you so much for this wonderful review! We're delighted to hear that the whole process was hassle-free from start to finish and that you're extremely pleased with your new shower module. Thank you again for your kind comments, which we will pass on to Fiona and Simon. We really appreciate your feedback and support.
Warm regards,
The Aquability Customer Service Team
The fitter was punctual
The fitter was punctual, left no mess and completed the work efficiently. Delighted with my new look bathroom.
5 de agosto de 2025
Resposta da Aquability
Hi Jacqui,
Thank you so much for the five star rating! It's fantastic to hear that you're delighted with your new bathroom and happy with the service provided by our installer, Alex. We really appreciate you taking the time to share your experience.
Kind regards,
The Aquability Customer Service Team
PREPARE TO BE AMAZED DREAMS COME TRUE.
They said about 5 wks from plan to Install it took 3wks on the day shower arrived it was installed on the day WELL IMPRESSED. The young lady that come to measure up know her job well she listened and advised and carried out what WE desired. The engineer plumber total asset to Aquability went above and beyond total professional. What this company says IT DELIVERS. No i have no dealings with this company or work just like value for money and trust and they gave. Thank you Aquability team for being truthful and trustworthy.
31 de julho de 2025
Resposta da Aquability
Hi Paul,
Thank you so much for this fantastic review! It's really made our day! It was wonderful to hear how delighted you are with your new Easy Access Shower and with the service we provided. We truly appreciate your feedback and support and will pass on your kind comments to Fiona and Simon.
Wishing you all the best for the future,
The Aquability Customer Service Team
I meant to give five stars not one
I meant to give five stars not one. The installation was excellent and I am very pleased.
31 de julho de 2025
Resposta da Aquability
Hi Mark,
Thank you so much for the lovely feedback which we have passed on to your installer, Stacy. We're delighted that you're very pleased with your new Easy Access Shower Module and bathroom suite. We have requested a new review invitation for you to amend the star rating. Just click on the 5 green stars to change.
Warm regards,
The Aquability Customer Service Team
All deadlines met as we requested and fitter arrived promptly at 8am Bathroom and staircasele8am
All deadlines met as we requested and fitter arrived prompt at 8am When Job was completed the bathroom and staircase were left completely clean I have no qualms recommending this company as value for money and personal service Thank you
30 de julho de 2025
Resposta da Aquability
Dear Mr Elder,
Thank you so much for this lovely review! We're delighted to hear that you're happy with the service provided, value for money and the punctuality and cleanliness of our installer, Gary. We really appreciate you taking the time to share your experience and for recommending us to others. We hope that you continue to enjoy the benefits of the new shower module for years to come. Thank you for choosing Aquability.
Kind regards,
The Aquability Customer Service Team
Delivery
Delivery, on time. Installation as advertised, installer pleasant and left everything neat and tidy.
23 de julho de 2025
Resposta da Aquability
Hi George,
Thank you so much for this wonderful review. We're delighted to hear that the delivery and installation of your Easy Access Shower went smoothly and the module was everything you expected. Thank you for your feedback and support.
Kind regards,
The Aquability Customer Service Team
Two really good workmen
Two really good workmen. Kept us informed all the time and they have made a brilliant job.
18 de julho de 2025
Resposta da Aquability
Dear Mr and Mrs Fox,
Thank you so much for the wonderful feedback! We're so pleased that you are happy with the work carried out by our fitting team. We hope you enjoy the benefits of your new Simplicity Walk-In Bath for many years to come. Thank you for choosing Aquability and for your kind comments.
Warm regards,
The Aquability Customer Service Team
A perfect instillationp…
The fitter protected the carpet before starting then fitted it I a day. We were consulted on all aspects as he worked and when completed demonstrated the functions and proved thebath was watertight. He was polite an skilled I couldn't ask for a better service.
18 de julho de 2025
Resposta da Aquability
Dear Mr Henwood,
Thank you for the fantastic review and for recommending us. It's wonderful to hear that our installer provided a professional and skilled service. He was delighted to hear your comments and we really appreciate you taking the time to share your experience.
All the best,
The Aquability Customer Service Team
Would certainly recommend.
Right from her first visit we had confidence in Fiona and she was willing to cope with us trying to decide just what we wanted. Simon, the fitter was brilliant. Our bath was fitted in one day. It was obvious he was a good craftsman.
18 de julho de 2025
Resposta da Aquability
Hi Maz,
Thank you for this wonderful feedback. We're so pleased to hear that the fitting of the walk-in bath went well and that you were happy with Fiona, our Sales Advisor and Simon, our fitter. We really appreciate your kind words and custom.
Warm regards,
The Aquability Customer Service Team
It was well organised from the time…
It was well organised from the time Keith came to see us to the excellent way it had finished
18 de julho de 2025
Resposta da Aquability
Dear Mrs Owen,
Thank you for this fantastic review. It's great to hear that the whole process was well organised and that the shower module was finished to a high standard. Thank you again for your support. We really appreciate your feedback.
Warm regards,
The Aquability Customer Service Team
A very good product which suits our…
A very good product which suits our needs. The fitter was excellent and sorted out any problems. The bath works perfectly.
8 de julho de 2025
Resposta da Aquability
Dear Margaret
Thank you very much for this wonderful review. We're so pleased to hear that our walk-in, lie down bath suits your needs and works perfectly. It's also lovely to know that the fitter was excellent and overcame any issues on the day. Thank you again for your feedback and recommendation. We really appreciate your support.
Warm regards
The Aquability Customer Service Team
The whole job was let down by the lack of delay in the rubbish removal. It took two phone calls from us to customer services. …
The fitting was exemplary.
8 de julho de 2025
Resposta da Aquability
Dear Mr Skinner,
Thank you so much for your kind and thoughtful review. We're pleased to hear that the fitting was exemplary and apologise for letting you down with the delayed collection of the rubbish from site. We're very sorry for any stress and inconvenience this caused and will strive to do better in future.
Warm regards,
The Aquability Customer Service Team
Resposta da Aquability
Dear Valued Customer,
Thank you so much for the positive feedback. We're delighted to hear that your installation was carried out quickly and efficiently. Thank you for choosing Aquability.
Kind regards
The Aquability Customer Service Team
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