These pants fit so perfectly. I was hesitant to buy because they were out of the 28 waist size, so I had to buy a 30, and I'm waist size 27. Description says they adjust an inch or two. They have Vel... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
5/5 custom service, my combat trousers broke in the stitches, very helpful with the refund,, i ordered a rain poncho instead, working really well.
A empresa respondeu
Excellent quality shirt…hiked across Holy Island Lindisfarne wearing just this shirt n’ shorts when daytime temp was 14DegC excluding windchill from offshore North Sea. Needed some neck n’ chest prote... Ver mais
Sehr schneller Versand trotz Jahreswechsel. Unkomplizierter Kontakt. Jacke ist sehr gute Qualität und wie beschrieben. Habe bereits seit 20 Jahren denselben Smock. Dieser leistet auf der Jagd im... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
In 1985, an ex-Royal Marine started a company to create an alternative to British standard-issue military gear. Something that would be far superior, comfortable, durable and functional. Today, Arktis manufacture all types of specialist clothing & equipment for military units, police forces, emergency services, and outdoor enthusiasts all over the world. As much as Arktis has changed and grown, we are still committed to the same Quality of Endurance established back in the '80s.
Informações de contato
3 Peek House, Venny Bridge Industrial Estate, EX4 8JN, Exeter, Reino Unido
- websales@arktis.co.uk
- arktis.co.uk
4,7
Excelente
171 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered 2x jackets from arktis very…
Ordered 2x jackets from arktis very quick service really pleased with the jackets themselves website very good thank you to staff for processing my order quickly
30 de janeiro de 2026
Resposta da Arktis Endurance Textiles Ltd
Hello Richard,
Thank you for taking the time to respond to a review, it is much appreciated!
We see you order two of our items and they are popular products, so we are happy that the items arrived to you in good time.
Look forward to seeing you again in the future.
Regards,
Gareth Kendall
Arktis customer Service
The choice and quality of this brand is…
The choice and quality of this brand is nice for me
30 de janeiro de 2026
Resposta da Arktis Endurance Textiles Ltd
Hello,
Thank you for the kind review and we are happy that the brand and quality for you matches what you need.
We hope to see you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service.
Very good quality material.
Very good quality material.
Built to endure the field.
Pretty fast delivery in Switzerland.
I recommand the brand and I will test other items.
30 de janeiro de 2026
Resposta da Arktis Endurance Textiles Ltd
Hello ,
Thank you for taking the time to leave a review, it is always appreciated!
We are glad to hear that the material and the overall quality of the item has meet the standard for you.
We aim to deliver as quickly as we can and happy it was received to you in good time.
Hope to see you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service
Terrible customer service
The gear is great!
I live in the US, so when I placed my order, I checked to see if there would be any extra cost. The website mentions the extra shipping cost, a duty cost, and VAT charges under the shipping tab. At the time of my order, it displayed a shipping delay and an order before date for the holiday season. I ordered in January. No estimate of the true cost when the item gets to the states.
Gets to the US. I get an email requesting another $135!! I only ordered $350 worth of gear!
Emailed customer service a little back and forth for 2 days and they didn't want to do anything about it. He mentioned that the US removed the under $800 tariff exemption back in September 2025. Like this is something I should know but they didn't have it displayed anywhere on their website! I asked for a refund and nothing. No response for 5 days.
Feeling like I had no choice and would be out even more money because they only hold an item for 5 days before it gets returned. I had to pay the $135.
Get an email 2 days later saying they saw I paid it and that he was on vacation. Just stupid!
Honestly, I think it's ridiculous they don't have and inport estimate at the time of checkout. Just saying its verible is terrible and not keeping the customer in mind.
I noticed at the time of me writing this they removed the holiday-prompted warning and replaced it with a the customer is responsible for all tariffs warning. A little late guys
28 de janeiro de 2026
Resposta da Arktis Endurance Textiles Ltd
Hello,
Thank you for your review. We are sorry to hear that your experience did not meet expectations.
Our records show that you first contacted us on 29.01.2026, at which point an investigation was initiated.
The delay in subsequent communication occurred because the assigned representative was unexpectedly absent due to illness.
Upon their return, they were working through a backlog of correspondence.
We sincerely apologise for the delay and the inconvenience this caused.
Regarding the import duties applied to your order, it is important to note that the U.S. Federal Government has withdrawn the long‑standing de minimis exemption.
As of 29 August 2025, all imported goods entering the United States—regardless of their value—are now subject to applicable duties, taxes, and fees.
This change follows an Executive Order suspending duty‑free treatment for shipments valued at $800 or less, which had previously been permitted under the exemption.
Prior to this policy change, items valued below $800 could enter the U.S. without incurring import charges.
That is no longer the case, and all shipments, including low‑value parcels, must now clear customs under standard duty assessment procedures.
In your specific situation, the notification explaining the potential for import fees did not appear at checkout due to the use of a third‑party payment method.
We acknowledge that this contributed to the lack of clarity, and we are already seeking platform updates to ensure that duty‑related information is displayed consistently, regardless of the payment method selected.
We appreciate your feedback and are committed to improving transparency and communication for all customers moving forward.
Regards,
Gareth Kendall
Arktis Customer Service
Great gear but expensive with trump tariffs
Let me just say (and I probably can't do it again due to wife, eek), twice now I have paid the import fees for this quality gear. To the tune of +$125 each time, for the B310 smock and pant that are rain proof. You cant beat the Comb Arid pattern or the quality and fit of Arktis gear.
29 de janeiro de 2026
Resposta da Arktis Endurance Textiles Ltd
Hello John,
Thank you for the review and we hear you!
As of the the 1st September 2025, the US Federal Government removed the $800 Exemption from imports abroad where you would pay no duties on it.
It can be frustrating and we do understand this, however Arktis UK has not say on what t he Federal Government chooses to enact.
However, we do have a solution for this one. Recently in the last couple of weeks ARKTIS USA has relaunched with a limited range, and we have a distribution point in the US now.
So for any future purchases on the USA site it will not incur import fees. Also as of Early March 2026 we will have more items on the webstore matching our UK site for variety.
https://arktisusa.com/
We look forward to seeing you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service.
Great service- fast and responsive
Great service- fast and responsive
Kit is top quality
29 de janeiro de 2026
Resposta da Arktis Endurance Textiles Ltd
Hello Rod,
Thank you for the kind review and we hope you are well!
It is great to hear that your service and experience with us was great, we always aim to offer that service with all our customers.
Hope to see you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service.
Your smocks are amazing
Your smocks are amazing.
I ordered from the U.S. and having to pay DHL import fees was pretty annoying. I wonder if there’s a better way to deal with that issue?
28 de janeiro de 2026
Resposta da Arktis Endurance Textiles Ltd
Hello Oliver,
Thank you for the review, and we hear you!
With the the $800 exemption for import fees removed by the US Federal Government as of September 2025, import fees were included regardless of the value either over that or under that.
Recently in the last couple of weeks Arktis USA website was relaunched with some of our items. We now currently have a distribution option from America, meaning you will no longer have to pay import taxes if you order from within the USA.
By the start of March 2026 we will have more of the items you see on the UK store within the US, so for future purchases, you can use that site.
Kind Regards,
Gareth Kendall
Arktis Customer Service
Best
Best online shop for military, tactical clothing. Very easy to find, to order items. Good description of items. Very good quality items.
28 de janeiro de 2026
Resposta da Arktis Endurance Textiles Ltd
Hello,
Thank you for taking the time to leave a kind review! :D
We always aim to give the best possible service all around for our customers. Thank you for telling us that your experience was a good one.
Hope to see you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service
I've purchased many items from this…
I've purchased many items from this Company .
Exceptional Customer Service and items.
Purchase in confidence!
26 de janeiro de 2026
Resposta da Arktis Endurance Textiles Ltd
Hello Simon,
Thank you so much for your continued support and for taking the time to leave such a positive review!
We're thrilled to hear you've had great experiences with both our products and our customer service.
Your confidence in us means a lot, and we look forward to supporting you again in the future!
Regards,
Gareth Kendall
Arktis Customer Service
Arktis stuf
Good materials quality,
Im always satisfied,
quick delivery and communication
29 de dezembro de 2025
Resposta da Arktis Endurance Textiles Ltd
Hello Branislav,
Thank you for your feedback!
We’re delighted to hear that you’re always satisfied with the quality of our materials and that our quick delivery and communication meet your expectations.
Your support means a lot to us, and we look forward to serving you again soon!
Regards,
Gareth Kendall
Arktis Customer Service
I would definitely like to visit again
I bought the A192 from Japan. It's a great wind shell. Delivery was fast and I have no complaints about the service.
29 de dezembro de 2025
Resposta da Arktis Endurance Textiles Ltd
Hello,
Thank you for your feedback!
We’re delighted to hear that you enjoyed your visit and that the A192 wind shell met your expectations. It’s great to know the delivery was fast and the service was satisfactory.
We truly appreciate your support and look forward to welcoming you again soon!
Regards,
Gareth Kendall
Arktis Customer service
Alles bestens
Sehr schneller Versand trotz Jahreswechsel.
Unkomplizierter Kontakt.
Jacke ist sehr gute Qualität und wie beschrieben.
Habe bereits seit 20 Jahren denselben Smock. Dieser leistet auf der Jagd immer noch gute Dienste. Tarnmuster der Jacke gefiel mir. Deswegen wurde diese gekauft. Bin von der Funktion und
Qualität überzeugt.
29 de dezembro de 2025
Resposta da Arktis Endurance Textiles Ltd
Hello Emanuel
Vielen Dank für Ihr Feedback!
Wir freuen uns sehr, dass Ihre Bestellung trotz der Neujahrsfeiertage schnell angekommen ist und die Kommunikation reibungslos verlief.
Es ist großartig zu hören, dass die Jacke Ihren Erwartungen in Bezug auf Qualität und Beschreibung entspricht.
Vielen Dank auch für den Hinweis zu Ihrem Smock, den Sie seit 20 Jahren nutzen – das ist ein echtes Zeichen für Langlebigkeit!
Schön, dass Ihnen das Tarnmuster und die Funktionalität erneut gefallen haben.
Vielen Dank, dass Sie sich für uns entschieden haben. Wir freuen uns darauf, Sie auch in Zukunft wieder beliefern zu dürfen!
Regards,
Gareth Kendall
Arktis Customer Service
Resposta da Arktis Endurance Textiles Ltd
Hallo,
vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben.
Wir freuen uns, dass Ihnen der Artikel gefällt und der Versand nach Deutschland reibungslos verlaufen ist.
Alles Gute und bis zum nächsten Mal!
Herzliche Grüße,
Gareth Kendall, Arktis Kundenservice
Excellent
Product exactly as described. Easy to use website and incredibly fast dispatch and delivery.
29 de dezembro de 2025
Resposta da Arktis Endurance Textiles Ltd
Hello Tom,
Thank you for taking the time to write a review and we are glad that you like the item, and the ease of use for you as well.
Thank you for the feedback, for the delivery it is good to hear.
Kind Regards,
Gareth Kendall
Arktis customer Service.
Great quality & shipment
Great quality, super quick shipment (even during new year's holidays).
29 de dezembro de 2025
Resposta da Arktis Endurance Textiles Ltd
Hello,
Thank you so much for your feedback! We’re thrilled to hear you’re happy with the quality and that your order arrived quickly—even during the New Year holidays.
We truly appreciate your support and look forward to serving you again!”
Regards,
Gareth Kendall
Arktis Customer Service
Top class
Tried & trusted design. Arrived in less than a week. Proper Swedish weight fabric :)
Would like the option of a little velcro on the left sleeve pocket sometimes. Otherwise, nothing to improve on.
29 de dezembro de 2025
Resposta da Arktis Endurance Textiles Ltd
Hello,
Thank you for your feedback!
We’re glad to hear the design met your expectations and that delivery was quick. It’s great to know the Swedish-weight fabric hit the mark!
We appreciate your suggestion about adding a little Velcro to the left sleeve pocket—this is valuable input, and we’ll definitely consider it for future updates.
Thanks again for your support and for sharing your thoughts!
Regards,
Gareth Kendall
Arktis Customer Service
Fast service as always
Fast service and as always, excellent quality products. I've a lot from arktis now and they are my favourite for both military outdoors and rescue clothing.
29 de dezembro de 2025
Resposta da Arktis Endurance Textiles Ltd
Hello Robert,
Thank you for your feedback!
We’re thrilled to hear you’re happy with the fast service and the quality of our products.
It’s great to know Arktis is your go-to choice for military, outdoor, and rescue clothing.
We truly appreciate your continued support and loyalty!
Regards,
Gareth Kendall
Arktis Customer Service
Poncho/tarp excellent quality can’t wait to use
Amazing products, amazing service products get sent out straight away updated delivery options definitely recommend
29 de dezembro de 2025
Resposta da Arktis Endurance Textiles Ltd
Hello Paul
Thank you so much for your feedback! We’re thrilled to hear you’re happy with our products and service. We always aim to dispatch orders promptly and keep delivery options updated for your convenience. Your recommendation means a lot to us!
Regards,
Gareth Kendall
Arktis Customer Service
Resposta da Arktis Endurance Textiles Ltd
Hello Randall,
We really appreciate that! It means a lot to hear from someone who’s been with us for the long haul. Thanks for sticking with Arktis
we’ll keep doing our best to deliver gear you can rely on.
Regards,
Gareth Kendall
Arktis Customer Service
I have a number of Arktis garments in…
I have a number of Arktis garments in Pencott Greenzone and found them to be excellent quality. Now they have moved to NI there's no EU import duty which makes their kit even more attractive and also makes it a viable option for sending gift vouchers to my teammates and friends. I would love to see more Greenzone kit and eventually Metropolis kit too would be the cherry on top.
25 de dezembro de 2025
Resposta da Arktis Endurance Textiles Ltd
Hello Richard,
Thanks for sharing that feedback! It sounds like you’re really happy with the quality of Arktis gear in PenCott Greenzone and excited about the move to NI removing EU import duties—that’s a big win for affordability and gifting options like vouchers.
Your suggestion for more Greenzone kit and eventually Metropolis pattern is great input.
Arktis tends to respond to demand trends, so highlighting interest in these patterns could help influence future production decisions. Metropolis, being an urban camo, would definitely complement their current line up.
All the best and we look forward to seeing you again
Regards,
Gareth Kendall
Arktis Customer Service
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.