The product is outstanding and the individual people are great. This review is of the contracted maintenance process. We signed a support contract to get a checkup twice a year and were told the su... Ver mais
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Veja o que dizem as avaliações
The installation was done very well by a fellow who was professional and friendly. He gave us instructions on the operation. This is a very great product!
A empresa respondeu
From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Ver mais
A empresa respondeu
On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small nega... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de equipamentos para mobilidade
- Fornecedor de Equipamentos para Deficientes
- Serviço de Elevadores
Sobre Arrow Lift
Escrito pela empresa
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
Call Now
Get a Quote
Informações de contato
Estados Unidos
- 1-888-815-4387
- info@arrowlift.com
- arrowlift.com
4,7
Excelente
481 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
very good experience
The young man that installed the lift for us was fantastic. He was very thorough and he taught us how to use it and he was good cause we totally understood it :) I think he should get a raise for his kindness and the respect he showed. Thank you, Julie Doup
19 de fevereiro de 2026
Resposta da Arrow Lift
Thank you for sharing this, Julie! We’re so glad to hear our installer took the time to walk you through everything clearly and made the experience comfortable and easy to follow. It’s wonderful to know his patience and kindness left such a positive impression—that kind of care means a lot to us. We’re grateful you chose our lift to be part of your home.
Warmly,
The Arrow Lift Team
Resposta da Arrow Lift
Hi Jon,
Thank you for your review! We're glad to know you experienced prompt installation, fair pricing, and an overall positive interaction with our sales team. We’re glad the process felt straightforward and that everything came together the way you hoped. It means a lot to hear that your experience reflected the care our team tries to bring to each project. If anything ever comes up down the road, we’re always happy to help.
Best,
The Arrow Lift Team
Resposta da Arrow Lift
Thank you for sharing this, Carol! We’re glad to hear everything happened right on schedule and that the visit was handled promptly. It’s great to know the appointment went smoothly and that our team made the process easy for you. We appreciate you taking a moment to let us know how it went.
-The Arrow Lift Team
On time and professional service
On time, and I received expert, friendly service. Arrow lift are leaders in residential elevators, and have an excellent product with superior service.
25 de fevereiro de 2026
Resposta da Arrow Lift
Thank you for your kind words, Dr. Carter. We’re so glad to hear that your appointment was prompt and that you felt well taken care of by our team. It’s always encouraging to know our service and equipment made a strong impression, and feedback like yours means a great deal to us. We appreciate you taking the time to share your experience and for trusting us with your home accessibility needs.
Warmly,
The Arrow Lift Team
I was stuck on an Arrow Lift for 45…
I was stuck on an Arrow Lift for 45 minutes, their customer service line didn't care, and the emergency line hung up on me.
I visited a business in Prior Lake that had recently had an Arrow Lift installed. I get into the lift and it goes up about an inch and stops. Because the door locked behind me, I was stuck.
The business calls Arrow Lifts service line and tells them that someone is stuck on their lift. They get told that someone will call them back before the end of the business day. Excuse me? Someone is trapped on your lift.
I use the emergency button on the lift and am connected to someone. As the prerecorded message is being played to the operator, they hang up. Seriously! I have to listen to a dial tone for over 10 minutes because it is an intercom with no way to hang up.
Finally, after 45 minutes, I was able to locate a switch on the locked door that I could not reach. I had to have someone drop a screwdriver from the floor above to be able to access it. I finally was able to and low and behold, it actually unlocked the door.
Stay away from this company, for your safety and for the safety of anyone else that may use a lift from them!
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Arrow Lift
Dear Danny,
We are sorry to hear about your experience with the accessibility lift that we service at your dentist’s office. Being stuck in any lift is understandably frustrating. Our records show that we spoke with someone at the location, navigated them through the process of exiting the lift and following the call we dispatched a technician, who corrected the issue, so the lift is now functioning. We are also following up with the 3rd party answering service that is reached from the emergency button to see how we can prevent issues with the call being dropped in the future.
Like all mechanical systems, lifts require ongoing adjustments. We take all calls seriously, and we look to learn from them and find ways to improve how we can serve clients going forward.
Best regards,
The Arrow Lift Team
First and foremost the staff at Arrow…
First and foremost the staff at Arrow Lift is unfailing responsive, professional and kind. My experience was mixed and at times quit frustrating. Our initial order was in October 2025, installation was in February 2026 . The process was complicated by personnel changes but most of all an overly long product delivery time. Personnel changes necessitated re doing the order from measurement to placing and receipt of the order: turning a six to eight week process into an almost 12 week.
18 de fevereiro de 2026
Resposta da Arrow Lift
Thank you for taking the time to share such detailed feedback, Diane. We truly appreciate your kind words about our team’s responsiveness and professionalism, and we’re glad that stood out even though parts of your experience were frustrating.
We’re sorry the process took longer than expected and required extra steps along the way. Situations like that are uncommon, but we understand how delays can be discouraging. We’re grateful you allowed our team the opportunity to stay in touch throughout and work toward making things right, and we’re glad they were able to support you through the adjustments.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We value the chance to serve you and appreciate you choosing us.
Best regards,
The Arrow Lift Team
My Arrow Lift was put in on day…
My Arrow Lift was put in on day scheduled. Something happened and it stopped working when totally down. The repair men came and fixed it immediately, and it's been working just fine since then.
11 de fevereiro de 2026
Resposta da Arrow Lift
Hi Virginia,
Thank you for sharing your experience. We’re glad the installation took place as scheduled and that when an issue came up, our team was able to come out promptly and get things back up and running. It’s great to hear the lift has been working reliably for you since then. We appreciate you taking the time to let us know how it’s going.
Best,
The Arrow Lift Team
Great service
Great service, answered questions and completed work in an efficient manner.
18 de fevereiro de 2026
Resposta da Arrow Lift
Thank you for taking the time to share this, Rick and Christy. We’re glad to hear your questions were answered and that the work was completed efficiently. Knowing the visit was helpful and straightforward means a lot to our team.
-The Arrow Lift Team
Elevator safety/operational review
Tech was on time.
Patiently took me through everything as building with elevator was just purchased.
Very thorough - feel good about having Arrow Lift provide service for us.
He provided GREAT customer Service
11 de fevereiro de 2026
Resposta da Arrow Lift
Thank you for sharing this, Chuck. We’re glad to hear the technician arrived on time and took the time to walk you through everything. Knowing you felt well informed and comfortable after the visit really means a lot to us. We appreciate you choosing us to provide service and are glad the experience left you feeling confident moving forward.
Warmly,
The Arrow Lift Team
Resposta da Arrow Lift
Thank you, Ronald, for sharing this feedback. It means a lot to hear that everything went according to plan and that our team followed through on what was discussed. We work hard to set clear expectations and stick to them, so your note really encourages us. We’re grateful you chose us and wish you all the best with your lift.
Best,
The Arrow Lift Team
Resposta da Arrow Lift
Thank you for sharing this, MM! We’re so glad to hear your experience went so smoothly and that our team made a positive impression. It means a lot to know you felt well taken care of throughout the process. We’re grateful you chose us.
-The Arrow Lift Team
Friendliness and product knowledge
Friendliness and product knowledge of the Arrow Lift. Also the installer product knowledge and teaching client about the operation while in the home.
3 de fevereiro de 2026
Resposta da Arrow Lift
Thank you, James, for sharing your experience and for pointing out the helpful approach from both our team and your installer. It’s great to hear that the guidance you received in your home made learning how to use the lift feel clear and comfortable. We’re glad the process left you feeling well supported, and we appreciate you taking the time to share your feedback.
Best,
The Arrow Lift Team
Resposta da Arrow Lift
Thank you, Peter, for sharing this! We’re glad to hear everything was handled promptly and that our team made the experience smooth and comfortable for you. It means a lot to know you felt well taken care of.
-The Arrow Lift Team
Professional, Friendly and Knowledgeable
Mike the sales Rep and the Installation Tech were both professional, friendly and knowledgeable. I didn't have to do any extra work in preparation for the State inspection and everything went smoothly.
4 de fevereiro de 2026
Resposta da Arrow Lift
Thank you for taking the time to share your experience, Richard. It’s great to hear that Mike and our installation technician were helpful, professional, and easy to work with throughout the process. We’re especially glad everything was handled in a way that made the state inspection straightforward and stress-free. Knowing the project came together smoothly from start to finish means a lot to our team.
Warmly,
The Arrow Lift Team
The Unfinished job.…
The electrical hook up has yet to be connected. after a week of calling I can't get an appointment. maybe you can help. were at 1525 N Wishon Av, in Fresno, Ca. 93728. Qt 599 273 2827
28 de janeiro de 2026
Resposta da Arrow Lift
Hi Pete,
We have you on the schedule for Monday to finish the electrical hook up. Please give us a call if you have any questions!
Best,
The Arrow Lift Team
Freedom
I have not been able to go down to our basement where my washer and dryer is, also my freezer and our tv room. With the stair lift I can and it gives me a new sense of freedom.
4 de fevereiro de 2026
Resposta da Arrow Lift
Thank you for sharing this, Virginia! Hearing how the stair lift has helped you comfortably reach your basement again and regain access to such an important part of your home truly means a lot to us. Knowing it’s given you more freedom in your day-to-day life is exactly why we do what we do.
-The Arrow Lift Team
Resposta da Arrow Lift
Thank you for sharing this, Bill! We’re glad to hear the lift itself has been a good fit for you and that the installation went smoothly and on schedule. It means a lot to know our team’s professionalism made the process straightforward from start to finish.
Warmly,
The Arrow Lift Team
Try one of the many other companies out…
Try one of the many other companies out there! The owner’s response to my concerns were —- if your stair lift gets you from point A to point B “Goal” - that sums up the answer I received. Fortunately, for me, one of their competitors helped me out.
28 de janeiro de 2026
Resposta da Arrow Lift
Dear Noreen,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience left you feeling unheard or dissatisfied.
We want to be clear and transparent that we’ve been unable to identify a conversation matching what you described, and our owner was not involved in any direct communication. After seeing your review, members of our management team did try to reach out by phone to better understand your concerns and see if there was a way to help, but we weren’t able to connect.
That said, we never want anyone to feel dismissed. Our goal is always to understand each client’s situation fully and provide thoughtful guidance—not just a functional solution, but one that truly fits their needs. We regret that this wasn’t your impression, and we’re sorry we didn’t have the opportunity to talk it through with you directly.
Best regards,
The Arrow Lift Team
David was a “no pressure” sales rep…
David was a “no pressure” sales rep which was greatly appreciated! And our installation guy could not have been more polite or helpful. He even cleaned up all of the empty boxes! Fantastic experience all the way around.
28 de janeiro de 2026
Resposta da Arrow Lift
Thank you for sharing your experience, Daisylu. It’s great to hear that David’s approach made the decision process more comfortable, and that the installation was handled with care and attention to detail. We’re glad everything went smoothly from start to finish and truly appreciate you taking the time to let us know.
Warmly,
The Arrow Lift Team
The sales and install went perfectly.
28 de janeiro de 2026
Resposta da Arrow Lift
Thank you for taking a moment to share this, Theresa. We’re glad to hear the process—from the initial visit through installation—went smoothly for you. Knowing everything came together the way it should is exactly what we aim for, and we appreciate you choosing Arrow Lift.
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