The product is outstanding and the individual people are great. This review is of the contracted maintenance process. We signed a support contract to get a checkup twice a year and were told the su... Ver mais
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Veja o que dizem as avaliações
The installation was done very well by a fellow who was professional and friendly. He gave us instructions on the operation. This is a very great product!
A empresa respondeu
From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Ver mais
A empresa respondeu
On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small nega... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de equipamentos para mobilidade
- Fornecedor de Equipamentos para Deficientes
- Serviço de Elevadores
Sobre Arrow Lift
Escrito pela empresa
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
Call Now
Get a Quote
Informações de contato
Estados Unidos
- 1-888-815-4387
- info@arrowlift.com
- arrowlift.com
4,7
Excelente
481 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We really like the chair.It really helps John a lot.
We really like the chair. It really makes John's mobility better going up and down stairs.
21 de janeiro de 2026
Resposta da Arrow Lift
Thank you for sharing this, Teri and John. We’re glad to hear the chair has made moving between floors easier for John and has improved day-to-day mobility around your home. Hearing that a lift is making a meaningful difference like this is always encouraging for our team.
Best,
The Arrow Lift Team!
Very happy
Our installer Isaiah was great! He was fast,efficient, and very knowledgeable.
14 de janeiro de 2026
Resposta da Arrow Lift
Thank you for taking the time to share this, Mary. We’re glad to hear Isaiah made such a positive impression and that the installation went smoothly and efficiently. Having someone who knows the equipment well and respects your time can make a big difference, and we’re happy that was your experience.
Thanks again for choosing Arrow Lift and for the kind feedback!
Ours was a pre-need installation.
Our dealings with Arrow were always clear and straightforward.
The sales rep was thorough and listened to our needs and gave honest, reliable information and advice.
Delivery of the custom rail was earlier than expected and installation was quick and very clean.
The system works very well and is minimally intrusive even on our narrow stairway (36")
Although we don't actually use our system on a daily basis yet, we plan to age into it in the coming years.
For now when our older friends visit they are very grateful to use it and it is extremely helpful for transporting heavy groceries and cases of wine!
8 de janeiro de 2026
Resposta da Arrow Lift
Thank you for sharing such a thoughtful review, Susan. We’re glad to hear the process felt clear and straightforward from the start, and that your sales representative took the time to understand your needs and offer guidance you could feel confident in. It’s also great to know the custom rail arrived sooner than expected and that the installation was completed efficiently and with care, especially given your narrower stairway.
Hearing how the lift is already proving helpful for visiting friends—and even day-to-day tasks like carrying groceries—really highlights the flexibility these systems can provide. We appreciate you choosing Arrow Lift and are glad the lift is there for you now and in the years ahead.
The service tech was amazing.
21 de janeiro de 2026
Resposta da Arrow Lift
Thank you for sharing your feedback, D. We’re glad to hear our service technician made such a positive impression. That kind of support is what we always aim to provide, and it’s great to know it came through during your visit.
Best,
The Arrow Lift Team
Excellent communication
Excellent communication. Problem solving with my situation took care of the issues. Highly recommend the company from first contact for estimate and the installation process.
13 de janeiro de 2026
Resposta da Arrow Lift
Thank you, Patricia, for taking the time to share your experience. We’re glad to hear that clear communication and thoughtful problem-solving helped address your situation and keep things moving in the right direction. Knowing the process—from the initial estimate through installation—felt well-handled means a great deal to our team. Thanks again for the recommendation and for choosing Arrow Lift!
Everything went flawless
Everything went flawless. We are very happy with the (2) lifts we had installed in our home.
14 de janeiro de 2026
Resposta da Arrow Lift
Thank you, Skip, for sharing your experience with us. We’re glad to hear everything went smoothly and that the two lifts have been a good addition to your home. It’s rewarding to know they’re helping make daily movement easier for you. Thanks again for choosing Arrow Lift and for taking the time to leave a review.
Very happy with the lift and sales rep
Very happy with the lift and sales rep. and installer.
7 de janeiro de 2026
Resposta da Arrow Lift
Thank you, Debbie, for sharing your feedback. We’re glad to hear you’re happy with the lift and that both the sales visit and installation went smoothly for you. It’s always encouraging to know our team made the process comfortable and straightforward.
Warmly,
The Arrow Lift Team
Great install and the unit works great.
Great install and the unit works great.
14 de janeiro de 2026
Resposta da Arrow Lift
Thank you, Paul, for taking the time to share. We’re glad to hear the installation went smoothly and that the lift is doing what you need it to do. Knowing it’s working well for you means a lot to our team.
Best,
The Arrow Lift Team
Completely Satisfied ol
Installer came and installed our chairlift seamless with no problems….The unit and installation is a very easy “5” rating as we are completely satisfied….Would recommend Arrow Lift and their products any time……
14 de janeiro de 2026
Resposta da Arrow Lift
Thank you, Ronald, for taking the time to share your experience. We’re glad to hear the installation went smoothly and that everything came together just as it should. Knowing the lift is meeting your needs and that you feel confident recommending us really means a lot. We appreciate you choosing Arrow Lift and are happy we could help you!
- The Arrow Lift Team
We couldn't be more pleased with the…
We couldn't be more pleased with the entire experience!
14 de janeiro de 2026
Resposta da Arrow Lift
Thank you, Bob, for sharing this with us. We’re really glad to hear that the whole experience left you feeling so positive. It means a lot to know our team and process came together in a way that met your expectations. Thanks again for taking the time to leave a review!
Warmly,
The Arrow Lift Team
I am extremely disappointed with my…
I am extremely disappointed with my experience with Arrow Lift. A mistake made by their technician left my residential elevator in worse condition than when they arrived. One of the elevator doors has been locked shut, which is completely unacceptable—especially for equipment meant to provide accessibility.
What makes this even more frustrating is that it is taking three days for Arrow Lift to return and fix a problem caused by their own error. As of now, the door remains locked, creating an ongoing accessibility issue.
Customer service has been virtually nonexistent. Everyone I have spoken with has been condescending, dismissive, and uninterested in taking responsibility or correcting the mistake. The manager, Kelsey, in particular, was rude and condescending and has no business speaking to customers in the manner that she did—especially when Arrow Lift is clearly at fault.
If you are in need of a wheelchair lift, residential elevator, or any accessibility equipment, I strongly urge you to choose a different company. Reliability, accountability, and basic customer respect are severely lacking here.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Arrow Lift
Thank you for taking the time to share your experience, Lawrence. We’re sorry to hear how frustrating this situation has felt, especially when accessibility equipment isn’t operating as expected.
We understand how concerning it can be when a lift is temporarily unavailable. In this case, the door locking is a built-in safety feature designed to prevent use when the system isn’t functioning properly. While we know that can be inconvenient, it’s meant to protect everyone who relies on the equipment. Our team worked to schedule a follow-up visit as quickly as possible within standard service hours, and we regret that the timing added to your frustration.
It’s also disappointing to hear your concerns about communication. That’s not the experience we aim to provide, and your feedback has been shared with our management team so it can be reviewed.
Situations like this are uncommon, but we do take them seriously. If you’d like to discuss the matter further, we encourage you to contact our office directly so we can review the details together.
—The Arrow Lift Team
On time at installation
On time at installation. Amendable to my location suggestion. Gabe was very pleasant and polite . Went about his work in what appeared to be a very satisfying manner and enjoyable to him.0
26 de dezembro de 2025
Resposta da Arrow Lift
Thank you for sharing, Terry. We’re glad the installation went smoothly and that our team was able to work with your location preferences. It’s nice to hear that Gabe arrived on time, was pleasant to work with, and took pride in his work. We appreciate you taking a moment to let us know how it went.
-The Arrow Lift Team
They were very efficient and friendly
They were very efficient and friendly. Nice chair-loving it!!
8 de janeiro de 2026
Resposta da Arrow Lift
Thank you for sharing your experience, Dave and Mary. We’re glad to hear our team was efficient and easy to work with, and it’s great to know the chair has been a welcome addition to your home. Hearing that it’s already being enjoyed means a lot to us.
Warmly,
The Arrow Lift Team
I 12/24/25
I
I havr filled out the surrey 3 t imes timeshave given you all stars. Mitch the Sales Gentilman and Alfonso the Installer of your Chair were Great. KIND? KNOELEDGEABLE, Professional. ALL IN ALL WONDFEFIL
THANK you for your Service.
1 de janeiro de 2026
Resposta da Arrow Lift
Thank you for taking the time to share your feedback, Thelma! We’re really glad to hear that Mitch and Alfonso made such a positive impression and that you felt well taken care of throughout the process. Hearing that their kindness, professionalism, and guidance stood out means a great deal to us. We’re grateful you chose Arrow Lift and appreciate you sharing your experience.
Best,
The Arrow Lift Team
Arrow Lift was the only company that…
Arrow Lift was the only company that allowed me to test out the stair lifts at their California location (Union City) and that made a huge difference in my decision to buy from them.
The installation process was easy and did not take too much time to install the three straight stair lifts that I purchased for my home. The installer was friendly and knowledgeable and answered all of my questions and concerns. Now, I am able to use all 3 floors of my home more easily than before thanks to the Arrow Lift stair lifts.
24 de dezembro de 2025
Resposta da Arrow Lift
Thank you for taking the time to share your experience, Deborah. We’re glad the opportunity to try the stair lifts in our Union City showroom helped you feel confident in your decision—that’s exactly why we have locations where clients can see and use the equipment firsthand. It’s also great to hear the installation went smoothly and that our installer took the time to walk through your questions. Knowing the lifts are helping you comfortably access all three levels of your home is truly meaningful to us. We appreciate you choosing Arrow Lift and sharing your feedback.
Everyone was very helpful and…
Everyone was very helpful and accommodating. The guys who did the install were efficient and thorough. Everything was exactly what we needed.
18 de dezembro de 2025
Resposta da Arrow Lift
Thank you for taking the time to share this, Wahida. It’s great to hear that our team was helpful and accommodating throughout the process, and that the installation crew worked efficiently while paying close attention to the details. Knowing everything turned out to be just what you needed means a lot to us! Feel free to reach out if there's anything we can help with in the future.
Warmly,
The Arrow Lift Team
The salesman and installer knew their product
The salesman not only knew his stuff. He believed in the product. What sold us on this stairlift was the way the rail system sat on the steps. We use it everyday. No problems at this time.
24 de dezembro de 2025
Resposta da Arrow Lift
Thank you, Gordy, for sharing your experience with us. It’s encouraging to hear that the way the rail system fit your stairs helped you feel confident in your decision and that it’s become a reliable part of your daily routine! We’re glad our representative was able to clearly explain the options and that the lift has been serving you well so far.
Wishing you continued comfort and ease as you use it each day!
- The Arrow Lift Team
No pleased with install
Sent an installer that did not know how to install. took 2 days and still had it wrong. then sent another installer, he fixed immediate problem and had it working but told us that they had wrong size rails and had to be reinstalled. Another installer, he was great, installed new longer rails and has it working great, and only took 4 hours. So it took 4 work days to phically install and 8 days time to install.
24 de dezembro de 2025
Resposta da Arrow Lift
Thank you for taking the time to share this detailed feedback, Henry. We’re glad to hear that once the correct rails were installed, the lift has been working well and the final installer was able to complete the work efficiently.
That said, we’re truly sorry for how drawn out and frustrating the installation process was for you. Taking multiple visits and more time than expected is not the experience we aim to provide, and we understand how disruptive that can be. While situations like this are uncommon, we recognize that the early missteps created unnecessary inconvenience.
Your comments are important, and they help us continue improving how we train and support our team. If you’d like to talk through anything further or have questions going forward, we’d welcome a call to our office so we can listen and assist however we can.
Best regards,
The Arrow Lift Team
Great experience beginning to finish
Great experience beginning to finish! The stairlifts were for my parents home and the whole Arrow team couldn't have been better!
24 de dezembro de 2025
Resposta da Arrow Lift
Thank you for sharing this, Jason. It means a lot to hear that things went smoothly from start to finish and that our team made the process easy for your parents. Helping families find solutions that support comfort and safety at home is important to us, and we’re glad we could be part of that for your parents. Please don’t hesitate to reach out if there’s ever anything we can help with down the road!
-The Arrow Lift Team
The company was quick to respond to my…
The company was quick to respond to my inquiry about there products. Everything with the company, from the sales rep to the installer was a pleasant experience. I would recommend Arrow Lift.
18 de dezembro de 2025
Resposta da Arrow Lift
Thank you for taking the time to share your experience, Gary. We’re glad to hear that your initial inquiry was handled promptly and that things went smoothly from the sales visit through installation. Knowing the process felt pleasant and straightforward is encouraging, and we appreciate you recommending Arrow Lift to others!
Warmly,
The Arrow Lift Team
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