The product is outstanding and the individual people are great. This review is of the contracted maintenance process. We signed a support contract to get a checkup twice a year and were told the su... Ver mais
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Veja o que dizem as avaliações
The installation was done very well by a fellow who was professional and friendly. He gave us instructions on the operation. This is a very great product!
A empresa respondeu
From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Ver mais
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On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small nega... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de equipamentos para mobilidade
- Fornecedor de Equipamentos para Deficientes
- Serviço de Elevadores
Sobre Arrow Lift
Escrito pela empresa
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
Call Now
Get a Quote
Informações de contato
Estados Unidos
- 1-888-815-4387
- info@arrowlift.com
- arrowlift.com
4,7
Excelente
481 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Extremely pleased and satisfied!
David St. John was very knowledgeable, answered all my questions, and scheduled my install to meet my timeframe before my surgery. Walter, the installer was an excellent representative of your company. He was extremely polite, cleaning everything after the install, and explaining how to use the chair and the maintenance program. I am extremely pleased with the my stair lift and my experience with your company. Thank you!
11 de dezembro de 2025
Resposta da Arrow Lift
Hi Deborah,
Thank you for taking the time to share your experience! We’re glad to hear that David was able to walk through your options clearly and help coordinate the installation around such an important timeline for you. It’s also great to know that Walter took such care during the install, from keeping your home tidy to making sure you felt comfortable with how everything works going forward. Hearing that the lift is giving you confidence and peace of mind means a great deal to our team! We’re grateful you chose Arrow Lift and wish you all the best with your upcoming surgery.
Best,
The Arrow Lift Team
Everything working great
11 de dezembro de 2025
Resposta da Arrow Lift
Thank you, Virginia, for taking a moment to share this. It’s great to hear that everything is running smoothly and doing what you need it to do. We’re glad it’s been a positive experience for you, and we’re always here if you need anything down the road.
Warmly,
The Arrow Lift Team
Very efficient and knowledgeable…
Very efficient and knowledgeable service. The work took significantly less time than originally estimated—they assessed the project one day and completed the installation the next. We sincerely appreciated the expedited timeline, and my mother now uses it daily without any issues.
7 de outubro de 2025
Avaliação não solicitada
Resposta da Arrow Lift
Thank you for taking the time to share this, Fred! We’re really glad to hear how smoothly everything came together, especially that the timeline ended up being quicker than expected. Knowing your mother is now using the lift daily and doing so comfortably is exactly the kind of outcome we hope for. It means a lot that you trusted our team to help make her home easier to navigate!
- The Arrow Lift Team
Disappointing customer support
Installer was great. However encountered a minor issue after several uses. Requested a service and technician came. He was Not very helpful and a little abrupt. I’m I’m my 80s and need a little patience with the explanation given. I wasn’t satisfied and don’t feel comfortable using the list now. I’ve asked my designer who recommended this company to please help me and now the company doesn’t want to send another technician back without charging for service. The lift is 1 month old.
19 de novembro de 2025
Resposta da Arrow Lift
Thank you for taking the time to share your experience. We’re sorry to hear that the recent service visit left you feeling uneasy about using your lift. That’s never how we want anyone to feel, especially when the lift was installed so recently.
We know the situation with the seat was frustrating. Our team made an adjustment to your lift so it would operate comfortably and reliably for you. We understand how the explanation our technician provided may not have been as clear or patient as you needed, and we apologize that it came across that way.
Our team has been trying to reach you so we can talk things through and make sure the lift feels safe and comfortable for you to use. Your designer is aware of what’s going on as well, and we will be reaching out again to connect. We truly want to help.
Best regards,
The Arrow Lift Team
Very nice mAn
26 de novembro de 2025
Resposta da Arrow Lift
Thank you, Larry. We’re glad to hear your stair lift installation went well. If you ever need anything down the road, we’re here to help.
Warmly,
The Arrow Lift Team
A very satisfied customer.
From start to finish the whole experience was great. Mr. St. John's came to my home to see what my needs were and gave me all information to make a decision. Once I said yes, measurements were taken and order placed. My lift was installed 6 weeks later. The installation was flawless. The installers were respectful, of me and my home. Everything was cleaned up and left spotless. They showed me how to use my lift and left instructions if I had questions.
All in all I am so very satisfied with Arrow Lift and would definitely recommend them to anyone who is interested in a stair lift. Thank you to all of you.
19 de novembro de 2025
Resposta da Arrow Lift
Thank you, Donna, for taking the time to share such a thoughtful review. It means a lot to hear that the process felt smooth for you from the first visit through installation.
We're glad our Sales Rep was able to walk you through everything in a clear way and help you feel comfortable with your decision. Hearing that the installation went well and that the team treated your home with care is really encouraging — that kind of experience is exactly what we hope for every client.
It’s also wonderful to know the lift is fitting your needs and that the guidance the installers provided has helped you feel confident using it. Your kind words and recommendation truly mean a great deal. If anything comes up down the road, we’re always here to help.
Best,
The Arrow Lift Team
Friendly and informative installer who…
Friendly and informative installer who praised your company. Explained the operation of the lift professionally and clearly.
12 de novembro de 2025
Resposta da Arrow Lift
Hi Chloe,
Thank you for taking the time to share your experience! It means a lot to us to know that our installer left a positive impression on you. Please don't hesitate to give us a call if you ever need anything in the future. We're only a call away!
Warmly,
The Arrow Lift Team
We recently had a stair lift installed…
We recently had a stair lift installed and were very pleased with the entire experience. Tyler Oldham was friendly, professional, and extremely knowledgeable during the sales process, and Robert did an excellent job with the installation. Both made the process smooth and stress-free. My mom has been using the stair lift daily and is very happy with it. Highly recommend their service.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Arrow Lift
Hi Ellie,
Thanks so much for your thoughtful comment! We're so happy to hear that the sales and installation went well and that your mom is happy with her new stair lift. If you ever have any questions, feel free to get in touch. We're always here to help!
Best,
The Arrow Lift Team
Arrow has been great from the start…
Arrow has been great from the start explain options without pressure. The installer of the stair lift was professional did a great job installing and explaining how to use the lift and also totally cleaned up afterwards. I was very impressed with the whole experience so far and the lift is working perfectly
6 de novembro de 2025
Resposta da Arrow Lift
Thank you for your kind words, Mark! We’re glad to hear that everything went smoothly from start to finish and that our team made the process comfortable and easy to understand. It’s great knowing the lift is working just as it should and already making a difference for you.
-The Arrow Lift Team
Thank you Arrow lift.
First off i want to thank the staff at Arrow lift, Tyler Oldham the sales representative was very professional and helpful he made the process go very smooth. along with the techs Marcus and Robert who did a fantastic job of installing our new Arrow lift system.
I will definitely recommend Arrow lift to family and friends.
7 de novembro de 2025
Avaliação não solicitada
Resposta da Arrow Lift
Thank you, Ipolito! We’re so glad to hear that Tyler, Marcus, and Robert made the process smooth from start to finish. It’s great to know your new lift is in and everything went so well. We really appreciate your kind words and your willingness to recommend us to others.
Best,
The Arrow Lift Team
Was ordered and installed quickly
Was ordered and installed quickly. Works well. Little problem with chair. Installation was good. Take out of old lift was way to expensive. $600.00 take out. Takeout/install only took 3 hours.
6 de novembro de 2025
Resposta da Arrow Lift
Thank you, William, for taking the time to share your feedback. We’re glad to hear your new lift was installed quickly and is working well for you. We understand your concern about the removal cost — uninstalling and disposing of older equipment can sometimes seem high, but it reflects the labor, transport, and disposal requirements involved in safely handling used lifts. We appreciate you bringing it up, and we’ll keep your feedback in mind as we continue to evaluate our service pricing.
Warm regards,
The Arrow Lift Team
Installer was exceptionally good.
5 de novembro de 2025
Resposta da Arrow Lift
Thank you, Susan! We’re glad to hear your installer made such a positive impression. We’ll be sure to share your kind words with the team.
—The Arrow Lift Team
Resposta da Arrow Lift
Dear Magalenn,
Thank you for sharing your feedback. We understand how frustrating it can be to wait for a repair, and we’re truly sorry for the delay. Our team has been in touch while we wait on the manufacturer’s shipment of the needed part, and we’ll get your stair lift adjusted as soon as it arrives. We appreciate your patience and understanding in the meantime.
—The Arrow Lift Team
Nice Job
We appreciated the showroom, which enabled us to use the stairlift before we decided to buy it. The installation was very well done, and the technician thoroughly explained all facets of operation. It is working perfectly.
22 de outubro de 2025
Resposta da Arrow Lift
Thank you, Stuart. We’re so glad you found the showroom helpful — being able to try the stair lift beforehand really can make a difference in finding the right fit. It’s also great to hear that the installation went smoothly and that everything’s working just as it should. We appreciate you sharing your experience!
Best,
The Arrow Lift Team
Jake did an outstanding job and is a…
Jake did an outstanding job and is a superb tech.
22 de outubro de 2025
Resposta da Arrow Lift
Thank you, Michael and Johanna! We’re so glad to hear that Jake took great care of you. He takes a lot of pride in his work, and we’ll be sure to share your kind words with him.
— The Arrow Lift Team
Prompt service
Called on a Tuesday & chair lift installed on a Friday! Great job! !
17 de outubro de 2025
Resposta da Arrow Lift
Thank you, Cindy! We’re so glad to hear everything came together quickly and that you’re pleased with how the installation went. It’s great knowing the process went smoothly from start to finish.
Warmly,
The Arrow Lift Team
Good service
15 de outubro de 2025
Resposta da Arrow Lift
Thank you, Walt! We’re glad to hear you were pleased with the service you received. It means a lot that you took a moment to share your experience with us.
-The Arrow Lift Team
Great job
Great job. Friendly people to work with and a great product. Very satisfied.
Thank you
8 de outubro de 2025
Resposta da Arrow Lift
Thank you, Jean! We're so glad to hear that everything went smoothly and that you’re happy with both the product and our team. It means a lot to know you had a positive experience working with us.
The installer was extremely knowledgeable on 10/01/25.
The installer was extremely knowledgeable about the chair lift and very instructive to his young assistant. He gave clear instructions regarding operating the lift.
The sales rep was also very knowledgeable and clear in presenting options for my future use and purchase. He understood my situation.However, I had to call three times regarding installation date and time. No one called me. Unfortunately, the installer arrived earlier than I was told just that morning. Fortunately, he waited in the driveway for my return. Scheduling needs to be improved. Why did not someone schedule me from the beginning? Why did I have to make all of the phone calls? The installer upgraded the padded seat and back which I appreciated.
However, my oak bottom wooden step was badly scratched during the installation process. Someone is arriving tomorrow to tell me how to fix the damage. I have taken good care of this house including the wooden areas. The stair step was not damaged prior to the installation.
In
1 de outubro de 2025
Resposta da Arrow Lift
Dear Sara,
Thank you for taking the time to share such detailed feedback. We’re glad to hear that both your salesperson and installer provided knowledgeable and attentive service, and that you’re happy with the upgraded seating and the clear instructions on using your lift.
We’re truly sorry, though, for the frustration around scheduling and the damage to your step during installation. That’s not the smooth experience we aim to deliver, and we understand how disappointing that must have been—especially given the care you’ve put into maintaining your home. Our team tries to take the utmost care during installation, so scratches like this are rare. But sometimes mistakes happen, and we truly apologize for this inconvenience.
We take your feedback seriously and we will look for ways to improve our scheduling process. Please let us know when you have more information about fixing your step so we can make sure everything is addressed to your satisfaction.
Best regards,
The Arrow Lift Team
Ezra is the best technician
Ezra is the best technician! Not only is he very knowledgable and thorough but he truely cares about the safety of his customers. We will resquest him always.
2 de outubro de 2025
Avaliação não solicitada
Resposta da Arrow Lift
Thank you, Helana, for sharing this kind feedback! We’re glad to hear that Ezra’s knowledge and attention to detail came through during your service. Knowing you feel cared for and safe with his support means a lot. We’ll be sure to pass along your kind words to him!
-The Arrow Lift Team
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