Bromleys Art Supplies Avaliações 

186
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent shop for buying art material. My favourite for getting art stuff at good price. Quick delivery and great packaging. Lovely website and specifically love how it shows what you already have in... Ver mais

Avaliado com 5 de um total de 5 estrelas

As always, I received superb service with my completed order arriving within 5 days. As they had a sale on, I thought this pretty good. I am thrilled with my products. The table easels are very quick... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bromley Art Supplies is such a great company to deal with. Since I started painting I have bought everything from them. Everything is always packaged beautifully and personally signed by the packer... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic experience! Ordered a few supplies which came today and I am delighted with the prompt professionalism and in particular the packaging! Debra packed my order with absolute care which kept e... Ver mais

Detalhes da empresa

  1. Loja de Materiais Artísticos

Escrito pela empresa

We're a friendly, family-run art supplies business stocking a vast array of materials for your painting and drawing needs. Grab your art supplies at discounted prices, and we're proud to offer top-notch service and worldwide delivery. Let's make your creative journey even more exciting!


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

186 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,8

Todas as avaliações

(186)

72 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Ordered some brushes and bottle of…

Ordered some brushes and bottle of thinners arrived when they said well wrapped well protected First class service no hesitation in recommending ken bromley art will not use anyone else now !! Thankyou

3 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bought a large tube of Ivory Black…

Bought a large tube of Ivory Black 200ml on the Sunday evening. Arrived the following Saturday due to having to be re-routed by Royal mail who sent their apologies - wasn't in a hurry for paint tube so happy with the polite and prompt service from Ken Bromley art supplies! I would use them again as they have premium products at a discount! Saving up for some series 5 paints!!!!

26 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service and delivery

The product received was exactly as described on the web site, online ordering was simple and quick and the delivery of the product was super fast arriving the day after the order was placed and was well packaged to prevent damage. They are a competitively priced company who offer value for money on their products will definitely order from them again

16 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have used this company a few times…

I have used this company a few times and have had a very efficient service each time. I like to support family businesses as it is hard for them to compete with the likes of Amazon and others. The art supplies have always been genuine and good value for the money with offers on a lot of the time, free postage over certain amount, nothing to not like.

29 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Company

Excellent company with a huge range of products, service is good but I would have liked a dispatch notice that my goods had been sent. Delivery was quick. Will use again

15 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service

This company always delivers on time, the materials are packaged well and their prices are competitive. In ten years I have never had to complain and I will continue to buy my art supplies from Ken Bromley, in my experience they have never disappointed me, here's to the next ten years.

22 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

As good as it gets!

The quality of service is second to none - everything arrived quickly and correctly and all items were exactly as described on the website. When I did have an issue with my order the lady on Customer Services was delightful and resolve the issue without any difficulty. I shall certainly be using this company again.

31 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't make a mistake on your online order…

Don't make a mistake on your order whatever you do. If you do and wish to swap the wrongly ordered item for one which is the correct item, you will have to pay the carriage fee to return the wrong item and the reordered item will have to have the carriage paid by you also. In a situation like this, it's cheaper to shop elsewhere rather than go through all the rigmarole of re-ordering. This is not good customer relations in my mind.

26 de janeiro de 2023
Avaliação não solicitada
logotipo da Bromleys Art Supplies

Resposta da Bromleys Art Supplies

Hi David, I am sorry you have been unhappy with your experience ordering with us. Because it can be difficult to assess things as easily when buying online, as opposed to in a shop, we do try to include as much information as possible on the products we sell. This includes written information, images and videos. This is all done to hopefully reduce the chance of someone ordering something which is not suitable for their needs. In the case of the Empty Rosa Tin box, the website does say in the description that although other bands of paint will fit in the tin, it won't take the same number as the Rosa pans. This information is in the main product description and not in 'the small print'. It also specifies how many 'non Rosa' pans the tins will take.

If something is ordered in error, or is found to be unsuitable, we accept returns and refund the cost of the goods. However, the cost of the return is at the buyers expense. Simliarly if you return something and want to order something to replace it, there would be a postage charge to send out the new item, as there would be for any order under our post free threshold.

We are a small business and the cost of offering free returns and exchanges for items ordered in error is prohibitive, especially when we sent the original order out free of charge. If the goods are faulty, or the description on the website was incorrect, then we will of course pay for the cost of return and refund or replace the item.

Avaliado com 5 de um total de 5 estrelas

Used Ken Bromley few times now to get…

Used Ken Bromley few times now to get supplies and always have been very happy with everything. The range they provide is great and customer service when contacted with either a question or like this time, to add something to order I forgot about, have been very helpful. Delivery always fast. Took bit longer than usual this time as I ordered before the New year when the shop was closed so i fully expected for it to take a while but once everything was open again, it had been delivered next day. Its also lovely to here and there receive a catalogue from them through the post to be able to take a look at everything and find things I may have not really thought to look at before. Highly recommend

4 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bromley art supplies failed to deliver…

Bromley art supplies failed to deliver my order via DPD to the value of £76. This is the 3rd occasion this has happend and I have started action against them and DPD to recover my lost money. I would NOT RECCOMEND anyone using the internet to order goods from this company.

30 de outubro de 2022
Avaliação não solicitada
logotipo da Bromleys Art Supplies

Resposta da Bromleys Art Supplies

Hi Mr Jones, unfortunately DPD misrouted your parcel causing it to arrive one business day later than expected, although it was still within the 1-2 day estimated delivery window. We understand your frustration and have done our best to chase it up with DPD, including monitoring the parcel all weekend. It has now arrived with you. I can assure you than on no occasion would a customer ever loose their money when buying goods from us. If there had been further delay, we would have either refunded you the goods, or resent them.
Your complaints will be passed on to DPD and if you did order again you can email us or call up to request your parcel be sent by Royal Mail, if that is your preference.
We send out thousands of parcels and generally find DPD to be pretty reliable, which is why we use them. However, there are always going to be instances where things go wrong, and this can happen with any delivery company. We always endeavour to make sure problems are sorted and the parcel does arrive as quickly as possible if a problem ever occurs.

Avaliado com 5 de um total de 5 estrelas

Great service

Great choice of products. Ordered ecoline ink at a fab price and it arrived super quick with standard delivery. Glass Products packaged carefully and all in paper and card rather than plastic. Very happy.

9 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast delivery and competitive prices

Felt like it's important for me to leave a review because we need to help small companies and praise them when they do a great job.

I ordered for the first time at Ken Bromley and I was really happy with the service.
Ordered on Tuesday around 12am and received everything the day after around 9am by DPD. Incredible! And I only paid for the standard delivery!

Large range of products and good prices. Will use your service next time for sure! Everything was carefully wrapped up and arrived intact.

Thank you

11 de agosto de 2022
Avaliação não solicitada
logotipo da Bromleys Art Supplies

Resposta da Bromleys Art Supplies

Thanks for the great review, I'm glad you have been happy with our service! :)

Avaliado com 2 de um total de 5 estrelas

Postage Increases

I've used Ken Bromley for years. But sadly on my last attempted order they seem to have increased postage rates for the Highlands (Inverness). I emailed (no reply), then phoned them. The individual I spoke to was disinterested and didn't care so I'm now using Jackson Art with free postage. I'm happy to pay fair postage (it was £4), but not when that's gone up to over £10 for same watercolour pad.

22 de maio de 2022
Avaliação não solicitada
logotipo da Bromleys Art Supplies

Resposta da Bromleys Art Supplies

Hi, I am sorry you are disappointed with our postage charges. Unfortunately, all the couriers have increased their prices recently due to increased fuel etc.

I'm not sure what you were trying to order, but our postage rates to the Highlands and Islands, are the same as for the rest of the UK as long as we can send the parcel with Royal Mail (£4.50 for orders under £50 and FREE for orders over). Once it gets larger or heavier we have to use a courier who charge a surcharge for certain areas. We do try to keep the cost of our goods and postage as low as we can. I'm not sure what pad you were buying, but as a test, I just added 4 A4 Bockingford pads to my cart and our total price including postage came out cheaper than Jacksons.

Avaliado com 5 de um total de 5 estrelas

Fast delivery and well packed

Just received my order from Ken Bromley Art Supplies of a couple of paint brushes. Not used yet but plan to soon. Delivery was very fast and well packed. Enclosed with the order was a photocopied note with seasonal greetings from all the staff showing individual names plus a note saying by whom the order was packed. Nice touch.

11 de dezembro de 2021
Avaliação não solicitada

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