Bromleys Art Supplies Avaliações 

186
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent shop for buying art material. My favourite for getting art stuff at good price. Quick delivery and great packaging. Lovely website and specifically love how it shows what you already have in... Ver mais

Avaliado com 5 de um total de 5 estrelas

As always, I received superb service with my completed order arriving within 5 days. As they had a sale on, I thought this pretty good. I am thrilled with my products. The table easels are very quick... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bromley Art Supplies is such a great company to deal with. Since I started painting I have bought everything from them. Everything is always packaged beautifully and personally signed by the packer... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic experience! Ordered a few supplies which came today and I am delighted with the prompt professionalism and in particular the packaging! Debra packed my order with absolute care which kept e... Ver mais

Detalhes da empresa

  1. Loja de Materiais Artísticos

Escrito pela empresa

We're a friendly, family-run art supplies business stocking a vast array of materials for your painting and drawing needs. Grab your art supplies at discounted prices, and we're proud to offer top-notch service and worldwide delivery. Let's make your creative journey even more exciting!


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

186 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(186)

72 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Absolutely first class company

Superb company, I’m on my 16th/17th order, never been a problem, when there has been issues, they have been my fault, adding items that I’d forgotten to order, were added to my original order, with no fuss, no bother, just a completely totally professional helpful and friendly service.
The delivery is super fast, very well packaged, very good prices, and extensive range of products with everything in stock. I don’t buy my art supplies from anyone else. They are the best in the business!!!
Highly recommended 10/10

28 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

All good, excellent service,

Couldn’t be more pleased with the service. Ordered at the weekend, phoned customers service to add something to the order on Monday morning, which I paid for separately but they added to my order. I then received the package on Tuesday lunchtime, with free postage for amount spent, excellent service and customer service. Couldn’t be any better. Same quick service as I would have received from A**zon, free postage if paying over, I think £40 or £50, lovely to support them.

23 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service, extremely professional on all accounts. Good, easy to navigate website, good, competitive prices, prompt delivery, proper invoice, well packaged and, the best bit of all this company includes a comprehensive good, 'old-fashioned' printed catalogue! On-line is great, but nothing beats being able to browse through a catalogue.
Highly recommended company for all art supplies.

19 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A Golden service!

I am so glad I found this company. They have been great! I have found everything I want on their website and at really competitive prices. I love Golden art products which are not cheap and KBAS keep a really good range at affordable prices. I have found that if I order over the weekend (Sunday) the goods usually arrive by Wednesday morning - brilliant service. I can't recommend this company highly enough.

27 de janeiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Orderd online for my wife for…

Thank you for your reply. I have no emails in my spam . I am afraid we only have wifi and no airtime as we are not going out at all. I do not know why the emails are not coming through. If you could please try email again I do not like these platforms but you can understand our frustration.
Regards
Greg

15 de janeiro de 2021
Avaliação não solicitada
logotipo da Bromleys Art Supplies

Resposta da Bromleys Art Supplies

Hi Greg, I actually replied to your email on the 5th Jan with a returns form for you to fill out to return the paint. I then resent that email yesterday when you emailed to say you hadn't heard from us. I also sent another email this morning. Maybe they are getting caught in your spam folder? You can always phone on 01204 690 114

I have resent the emails, so hopefully they will come through to either of the two email addresses. Also, you can download the returns from from our website and just follow the instructions for returning goods: https://www.artsupplies.co.uk/info-returns.htm You can miss out the returns number if you do not get the emails I sent.

Avaliado com 5 de um total de 5 estrelas

Hassle free

My order - a large acrylic paint pad, arrived within a couple of days. It was very well packaged so no damage. Would recommend.

23 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service.

Great service.
Have now ordered from them twice (various art supplies), and delivery was prompt despite pandemic.
Order packaged with great care, so no dents or breakages. Very pleased.

1 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

very good service!

super easy to order and shipped very promptly! my artist friend loves her present and will definitely order again

21 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good products, good service

Order many times from this supplier without any issues. Prices seem comparable with other suppliers. All purchases (Oil paint, brushes, canvas) have arrived promptly and well packaged. Would recommend.

8 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy to order

Easy to order. Had problems with other's websites and ordering systems. Great tracking. Next day delivery arrived, no problems. Other company's have not been as organised or reliable. Products received are great, dearer than other companies but worth the hassle free system...

What's not to like.

21 de dezembro de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered 10 tablets of a high quality…

I ordered 10 tablets of a high quality pastel paper made in England I have used for years. What they sent me was a very cheap imitation. I absolutely would never use this company again. If you do use this company there is a good chance you are buying cheap imitation goods from China.

JO

27 de agosto de 2019
Avaliação não solicitada
logotipo da Bromleys Art Supplies

Resposta da Bromleys Art Supplies

Hi, I have only just seen this review here so this is a late reply...
We would just like to reiterate what we already told the customer when he complained of this issue directly to us...
We buy all our products directly from manufacturers, or reputable wholesalers. In this instance, the pastel paper in question was made by Daler Rowney and bought by us, directly from Daler Rowney. It is possible that the paper may have changed since the customer last bought some - products do undergo updates/redesigns etc from time to time. However, in no way was it a 'cheap imitation'.
We replied to the customer to say all this and ask for further information as to exactly what was wrong with the paper, but we never received a reply.
Our returns policy states that you are able to return goods at your expense, if you are unhappy with them. If they are faulty we will always refund or replace free of charge.

Avaliado com 2 de um total de 5 estrelas

I have bought art supplies for a few…

I have bought art supplies for a few years from Ken Bromley. Until now I have not had any reason to complain. Roughly six months I bought a few tubes of Ken Bromley's 14ml "artist quality" watercolor paint. Last week I needed to open one of these tubes as I had finished the old one. This was Cadmium Red 86111. I have to say over 50% of what came out of the tube was just binder, absolute waste of my money. I tried the other tubes and they are a little better but there is too much binder in the tube. I asked Ken Bromley to replace the tube but have not received a definitive answer yet, just an e mail stating that "it was some time ago", doesn't matter, I have had tubes in my box unopened for ages before and they are all right. In future I will stick to my usual paints, a bit dearer but the quality is always consistent. Ken Bromley's are by no means the only art company for me.

12 de junho de 2019
Avaliação não solicitada
logotipo da Bromleys Art Supplies

Resposta da Bromleys Art Supplies

Hi, I have only just seen this review, so this is a late reply. I have just checked on this particular order and can see that we sent out a replacement paint on the 13th June after the customer had emailed us. Sometimes the pigment and binder separate a bit (it happens more with certain pigments) but often, it is just a little bit at the beginning of the tube, which is why we asked if you were able to mix it in. However, sometimes it can just be a faulty tube or paint and we will always refund or replace any faulty items. In this case it was 6 months after the paint was purchased.

There was a small delay in our reply to the customer to let him know we were sending out a replacement and he was very happy with the service in the end. Unfortunately, this review had been written before then.

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