i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I do like some styles of the jeans but they don’t all fit well. The colours sometimes on the website aren’t consistent when goods are received. Delivery is fast, and I’m reasonably happy with some of... Ver mais
A empresa respondeu
Appalling sizing. So disappointing. Bought these pants multiple times, each pair fits different. It’s actually not that hard to make them the same. Do better 😔
A empresa respondeu
Delivery was pretty quick, took a week and jeans fit like a glove. Great quality and definitely recommend at least having one pair of motel rocks jeans in your wardrobe!
A empresa respondeu
2,9
Bom
267 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Online purchase and delivery were…
Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response until I’m almost awake later.
12 de junho de 2026
Resposta da Motelrocks
Hi Paula, thank you for taking the time to leave your feedback.
I can see that an amendment request was submitted on your behalf. Unfortunately, we were unable to make the requested change, and we responded within the next working day to let you know.
I can also see that your parcel has since been successfully delivered. If there is anything further we can help you with, please don't hesitate to get in touch with our Customer Care team.
Motel x
Shien quality
The top I got cost me $65 is so cheaply made you would think it’s from SHEIN
12 de junho de 2026
Resposta da Motelrocks
Hello Danni, we appreciate you sharing your concerns about the top's quality. We are will pass your feedback on to the relevent team.
Motel x
Great really understanding for return…
Great really understanding for return issues
12 de junho de 2026
Resposta da Motelrocks
Hello Olive, we are so glad we could assist you with your return. Thank you for your kind words!
Motel x
I received a pair of jeans that…
I received a pair of jeans that measured to be too big and i was told that they didn’t measure within the QC and i was told i was unable to get a refund but after it was looked into further i was given a refund which is appreciated.
9 de junho de 2026
Resposta da Motelrocks
Hello, we appreciate you sharing your experience with the jeans and the refund process. We are glad we could resolve the issue for you.
Motel x
Parallel Jeans
Amazing quality, Quick delivery to NZ, and I could not recommend more!
19 de junho de 2026
Resposta da Motelrocks
Hi Sienna, thank you for taking the time to leave us a review! We are pleased that you are happy with the service and your order and we hope to see you shopping with us again soon! - Motel x
Delivery service was very long
Delivery service was very long. Quality was good maybe not 130 dollars good but yeah.
1 de junho de 2026
Resposta da Motelrocks
Hi Claudia, we are sorry to hear that you are unhappy with the service and quality of the item received, we will ensure that your feedback is passed over to the relevant teams - Motel x
Resposta da Motelrocks
Hi Sanchia, thank you for taking the time to leave us a review! We are pleased that you are happy with your order and hope to see you shopping with us again soon! - Motel x
Jeans didn’t fit
Jeans didn’t fit, wasn’t able to exchange or refund without paying $65 to send them back to you when the jeans cost $118. Had to opt to try and seal them through a second party not great as unworn and new
14 de maio de 2026
Resposta da Motelrocks
Hi Claire, I am sorry to hear that you have not been happy with the returns service available - we have taken our customers feedback onboard and we have recently updated our shipping and returns offering for our AU customers so we are able to offer faster shipping and cheaper returns. I apologise for the inconvenience caused and hope that you will shop with us in the future to take advantage of our new available services.
Motel x
did not let me refund when i got the…
did not let me refund when i got the wrong size im disappointed and anhry
10 de junho de 2026
Resposta da Motelrocks
Hi Jenn, I am sorry to hear that you have not received the correct size - I can confirm that your order is still eligible for return, so please make sure to reach out to the customer service team if you are having any issues with the returns process. I apologise for any inconvenience caused.
Motel x
Resposta da Motelrocks
Hi Lily, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Resposta da Motelrocks
Hi Sophia, thank you for your review. I am so glad to hear that you have found the perfect fit and hope to see you shopping with us again soon!
Motel x
Resposta da Motelrocks
Hi Sinead, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again!
Motel x
Delayed delivery and stained white dress
I received a stained white dress and the fit was really weird. Also, the delivery was delayed
2 de junho de 2026
Resposta da Motelrocks
Hi Agustina, I am very sorry to hear that you have experienced an issue with your item and the delivery service provided - I can see that you have reached out to the customer service team so please make sure to follow up with the team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
all sizing across clothing is…
all sizing across clothing is completely different, they don’t respond to the support email and making a return is extremely difficult. Guys please don’t waste your money like me
8 de junho de 2026
Resposta da Motelrocks
Hi Chloe, I am very sorry to hear that you have experienced a discrepancy with the sizing of your item. I can see that you have emailed our support team but please be aware that we advise to allow 24-72hrs for a response - a member of the team will be in touch with you as soon as possible.I apologise for the inconvenience caused.
Motel x
My parcel was late and not redirected
1 de junho de 2026
Resposta da Motelrocks
Hi Makayla, I am sorry to hear that you have experienced a delay with your delivery - please make sure to reach out to the customer service team with any delivery issues so that they can help you out. I apologise for any inconvenience caused.
Motel x
Very disappointing
Very disappointing, jeans too big despite being same size I’ve had before, then cost me $50 for return postage s posting to overseas destination. Disgusting. I’ll be putting my experience on a Google review
1 de junho de 2026
Resposta da Motelrocks
Hello, I am very sorry to hear that you experienced an inconsistency with the sizing of your jeans - please make sure to always reach out to the customer service team with any issues like this so that they can investigate further.
We have recently launched new shipping and return policies for our AU customers where you will be able to benefit from faster shipping and cheaper returns.
I apologise for the inconvenience caused.
Motel x
Lost package and excellent support
My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was put in to supporting me through the process. Thank you <3
29 de maio de 2026
Resposta da Motelrocks
Hi Amber, thank you for leaving a review. I sorry that your parcel went missing and so glad to hear that you have been happy with the customer support provided - I hope to see you shopping with us again soon!
Motel x
The customer service was fantastic
The customer service was fantastic. Will definitely buy from Motelrocks again
1 de junho de 2026
Resposta da Motelrocks
Hi Nadine, thank you for leaving a review. I am so pleased to hear that you have been happy with the customer service provided and I hope to see you shopping with us again!
Motel x
returns were not easy and cost $50
returns were not easy and cost $50. the website said they were simple when they weren’t
1 de junho de 2026
Resposta da Motelrocks
Hello, I am sorry to hear that you have not been happy with the returns service available when you placed your order - we have now recently launched our new updated shipping and returns policy for our Australian customers so that there is quicker and cheaper returns available. I apologise for the inconvenience caused.
Motel x
Still haven’t received my order after 3…
Still haven’t received my order after 3 weeks. It says Motel Australia but shipped form the Uk.
5 de junho de 2026
Resposta da Motelrocks
Hi Carly, I am very sorry to hear that your delivery has been delayed - I can see that you have reached out to the customer service team who have provided further information, please make sure to reach out to reach out again if your order has not arrived. I apologise for the inconvenience caused.
Motel x
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.