Audiovideonation Avaliações 

130
•
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

After multiple E-mails and 6 calls to their team, I'm stuck with a $4K monitor that was delivered in horrendous condition. I followed their freight claim process, cannot get a call back or status u... Ver mais

Avaliado com 1 de um total de 5 estrelas

I ordered an HDTV from these guys because they had the cheapest price I could find on the model I was looking for. Before shipping the order, a representative named William called me and *insisted* th... Ver mais

Avaliado com 5 de um total de 5 estrelas

As I shopped and compared pricing from different web sites I decited to call before ordering .. The gentleman who I spoke to on the phone answered all my questions and eased my concerns. I ordered my... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered Denon AV receiver online. After more than two weeks now the UPS tracking still shows it's being processed. Sent an email to their support team and no response. I finally called the customer se... Ver mais

Detalhes da empresa


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

130 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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3,3

Todas as avaliações

(130)

4 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Ordered Denon AV receiver online

Ordered Denon AV receiver online. After more than two weeks now the UPS tracking still shows it's being processed. Sent an email to their support team and no response. I finally called the customer service and Jason answered and when I complained he says he would get to the bottom of this and call the shipping manager to find out and call me back. Two days passed and nothing. This is probably the worst online shopping experience I've ever had and I shop online a lot. If no star is available I would give it to this business.

24 de novembro de 2017
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Lack of service

Delivery, managers responses, and the entire customer service works incredibly slow! It took me quite a long time to get in touch with them about my purchase that finally was delivered to me 2 weeks later!

5 de outubro de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst customer service ever

I tried to buy a TV from them and it has been two months withou any news about theTV or about anything. They don't call me back or answer my e-mails. I am trying to cancel the order and get my money back but seems impossible to get any answer from them.

15 de fevereiro de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I got ripped off

I bought a Yamaha receiver from then then found out I didn't need it. I called and asked how to return it and followed their mailing instructuctions. (USPS insured). USPS receipt shows it delivered to their address but they claim they never received it. I waited 2 billing cycles to show on my card and by then it was too late to file a claim with USPS. I followed their directions and and now out $458.00. The owners would not budge and give any credit.

3 de janeiro de 2017
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Never recieved item & poor communication

The Yamaha receiver I ordered was shown in stock and was to arrive in 5 days but after 8 days and no communication I tried to call customer service. They are hard to get a hold of and slow to respond. They finally explained that the wholesaler didn't actually have the item and it was never sent. (Why they didn't let me know this is disappointing). They then called back and said they found a different supplier that had the item and the would offer priority shipping so I would have in a couple days. They sent me a UPS tracking number that a label had been created (but never shipped)...but after 5 more days it never shipped and they never called or responded to my emails. They offered to reship the item a third time but I opted for a refund. They did (hopefully) refund my money and say they were sorry. I ordered from a trusted Amazon shipper and the item shipped same day. I will not order from them again.

15 de outubro de 2016
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Slow to respond, poor shipping experience

I purchased a Samsung 75" TV and paid $175 to upgrade the shipping. The order was placed on Aug 24, 2016. Audio Video notified the shipper (Pilot) of the pickup on Sept 6th 7days after paying for the TV. The TV did not get delivered until Sept 16th over 3 weeks later. I paid for a 2 man in house delivery and to allow for unpacking and plugging in the TV. This did not happen. There was 1 guys who was in a big hurry and threatened to take the TV when we said we were not signing for it until we inspected it. I have requested a refund on the upgraded shipping but am being ignored by Audio Video Nation. I would not recommend this company.

24 de setembro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent!

Honestly the best site to order tvs. Competitive pricing. Great support team. Honest and upfront. No hidden fees. Loved the service. A++

3 de setembro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cheapest I've found

Shopped around everywhere looking for a Sony 75" TV (X940D). By far the best price I've found between in store and online. Got it within a week, great service. Everything you need from an electronics provider. Will definitely be back!

2 de setembro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect transaction

Perfection. Everything you want when buying online. Professional and courteous. Prices are extremely competitive! 5 star seller

1 de setembro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Refreshing

In 1 word "genius". The representative was profound and the rest of the order process was effortless.

31 de agosto de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service!

Ordered yesterday, got it today!
They shipped the same day, everything was packed properly, no damage!
Came UPS signature required.
No complaints!

31 de agosto de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service!

I had reservations about buying from a small company. I ordered a 65: Sony 4K HDTV and when it arrived, I noticed the thin frame had a slight bend and the screen was warped. I refused the shipment. William was very helpful and stood behind the sale.

When the Sony was returned, he shipped a new TV and send me the tracking information. The new HDTV arrived and had a unbent frame and clear screen. William was 100% professional and took ownership of the problem followed up with a phone call call to make sure I was happy.

Great customer support and service!

31 de agosto de 2016
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Not recommendable, but you might possibly get items with low cost.

I don't recommend this shop basically. But the price in this shop may be much lower than other shops frequently, and if you want to try this shop, you should call before placing an order to ask about the stock and the included items.
My experience was the following. I ordered an DSLR camera. The order process in the web was not too bad, but I felt some strangeness because of a little late response. After that, the order was neglected (not shipped) for more than 10 days with no information at all. Finally, I made a call and I found they didn't have any stock, so I canceled the order.
At first, I thought I would give 1 star to this shop. But the guy who was in the call was polite enough. So I gave the rating as 2 star.

30 de junho de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Buy with pleasure

Just received my brand new Samsung TV. Everything is working. Very smooth transaction and ill be shopping here again!

14 de abril de 2016
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dishonest product listings

I placed an order for a Canon 70D camera with an 18-55mm lens.

I did not receive any confirmation email so I contacted support (William/Wilhelm?) who was very polite.

However he informed me that the kit I ordered did not come with either a battery or a battery charger. I told him that the product page had a clear picture of the items in the set, which included the battery and charger. Nowhere on the product page is there an actual list of what is, and what is not, included in the set. So the clear picture of a set of items reasonably leads to the assumption that those are included.

He acknowledged that the page was not clear and explained that they source their products from many places, hence the discrepancy. He then attempted to up-sell me to a more expensive set which did include the charger and battery, plus other items...

My main concern is that the products they are selling are not new, nowhere on the listing is there any mention of 'used' or refurbished' so buyers are certain to assume that the product is new. I am almost sure that Canon does not release unsealed boxes which do not include the battery charger.

This site is clearly dishonest and I would strongly advise not using it. False product listings are sure to hide other problems with shipping etc.

Hopefully my credit card has not been charged...

5 de janeiro de 2016
Avaliação não solicitada

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