I would like to to thank Mathew for all is time and care to find us the best flights to Australia and other parts of air travel in Australia, we was due to travel October. And such a shame due to... Ver mais
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Veja o que dizem as avaliações
Booking our month long trip to Australia, New Zealand, Fiji and Singapore couldn't have been easier. Richard Rymer took our wishes on board and produced a custom made trip and when we made changes it... Ver mais
A empresa respondeu
Matt went to a lot of trouble to get our flights sorted despite the fact he should have clocked off half an hour ago! We didn't get the chance to ring until nearly 5pm which was his finishing time. He... Ver mais
Guided me through the process of building my bespoke itinerary for Australia. Listened to my needs and requirements. Patiently amended things for budget issues. Offered alternative solutions. Hav... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
The UK’s leading Australia, New Zealand and South Pacific specialists, we’ve been designing tailor-made holidays to Australasia since 1977.
Informações de contato
Suite 4A, 4th Floor (East Wing), Pit Row, LS1 4BT, Leeds, Reino Unido
- 0808 250 6803
- austravel.com
4,8
Excelente
188 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
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1st class service
1st class & efficient service, if all my travel arrangements ( London to Dubai ...Dubai to Phuket.... Phuket to Singapore .....Singapore to Sydney.....Sydney to Melbourne ..... Melbourne to Dubai....Dubai to London ) all go according to plan I’ll award them a hundred stars.
Many thanks to Laurie Martin , Julie Yearsley & Vickie Moss .
14 de novembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello David
Thank you very much for your kind comments about Laurie, Julie and Vickie, I am so pleased that they managed to deliver fast and efficient service.
Have a fantastic trip.
Kind regards
Abi
Customer Experience Leader
Amazing Australian Adventure Awaits
Such knowledgeable friendly staff, Zara has arranged absolutely everything for us.
My family and I so excited to be going on a holiday of a lifetime and making so many memories.
12 de novembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Angela
Thank you for posting your review of the service provided by Zara when she arranged your holiday. She will be so pleased to read your lovely comments and to know how much you value her help and advice.
We'd love to hear all about your adventures when you get home. Have a fantastic time.
Kind regards
Sue
Customer Experience Executive.
Helpful
The representatives at Austravel were extremely helpful and knowledgeable. It gave me the confidence to book my holiday with them.
5 de novembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello
Thank you for booking with us and for reviewing the service you received from Laura, your Travel Designer, and her colleagues. They will be pleased to know how much you appreciated their help and advice.
|I hope you have an amazing holiday.
Kind regards
Sue
Customer Experience Executive.
excellent service as usual quick and…
excellent service as usual quick and efficient
1 de novembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hi Rosemary.
Welcome back. Thank you for choosing Austravel again and for reviewing your experience of our company, we really do appreciate it.
I hope you have a wonderful time.
Best regards
Sue
Customer Experience Executive.
A good experience!
Our Austravel representative, Vicki Moss, was excellent to deal with and attended to everything very politely and promptly.
29 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hi Peter
Thank you for your feedback about Vicki and the service she provided when she helped you plan and arrange your trip. She will be pleased to know how much you value her efforts.
I hope you have an amazing holiday.
Kind regards
Sue
Customer Experience Executive.
Excellent service
Excellent service - quick, thorough and helpful. Shame about the phones being dodgy when I was trying to get in touch, but that's not down to the company.
29 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Mary.
Thank you for reviewing the service you received from Sharron, your Travel Designer, and her colleagues. They will be pleased to know that you appreciate their help and advice.
Unfortunately (and thankfully rarely) an issue with the phones did affect us but our suppliers did manage to resolve it as soon as they could so thank you for persevering.
I hope you have a wonderful trip.
Kind regards
Sue
Customer Experience Executive.
Excellent service from Julie at…
Excellent service from Julie at Austravel who put together a tailor made holiday for us at a sensible price. Really looking forward to it in a few months time.
25 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Ann
Thank you for your feedback about Julie and the service you experienced when she helped you design your holiday. She will be so pleased to know how much you are looking forward to your trip.
I hope you have a fantastic holiday.
Kind regards
Sue
Customer Experience Executive.
Always good service
I have been using Austravel for many years and always found the service to be excellent.
25 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Hugh
Welcome back to Austravel. Thank you for choosing us again and for reviewing your experience. Its great to know you that hold our service in such high regard and we look forward to arranging many more trips for you in the future.
I hope you have a marvellous time.,
Kind regards
Sue
Customer Experience Executive.
Excellent service.
Excellent service.
Travel advisor Vicki was very knowledgeable and helpful in guiding us through all aspects of our forthcoming trip to Australia.
25 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Gordon
Thank you for reviewing the service Vicki provided when she arranged your holiday. She loves to use her knowledge and experience to design the perfect holiday for each customer and she will be so pleased to know how much you appreciated her efforts.
Have a wonderful time in Australia.
Kind regards
Sue
Customer Experience Executive
Very knowledgeable and helpful even…
Very knowledgeable and helpful even though I kept making changes to the itinerary.
25 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hi Kathryn.
Thank you for posting your review of your booing experience with Austravel. Richard, your Travel Designer, and his colleagues will be pleased to know how much you appreciated their help and advice. I am glad you found them so helpful and knowledgeable.
I hope you have an amazing holiday.
Kind regards
Sue
Customer Experience Executive
Helpful efficient staff
Helpful, knowledgeable, efficient and friendly staff
24 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Pauline.
Thank you for posting your kind comments about our team. They love to share their expertise to arrange the best flight itineraries and holidays for their customers and its great to know how much you appreciate their service.
I hope you have a fantastic time.
Kind Regards
Sue
Customer Experience Executive.
Austravel's Julie was a great help to us.
Julie was very helpful. Emails were answered promptly and she always seemed to be ahead of us when we came to discussing and tweaking our itinerary. We are very excited and looking forward to our trip, confident that it's been very well planned.
23 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hi Karen
Thank you for posting your review of the the service provided by Julie when she arranged your trip. She will be so pleased to know how much you valued her advice and help and to know much you are looking forward to it.
I hope you have a fantastic time.
Kind regards
Sue
Customer Experience Executive.
The booking/payment review
The booking experience (support and advice) was very good. Informative but not "pushy". The payment communications was disappointing, confusion regarding payment type, banking info omitted and information confusion. We are still looking forward to our trip and the service level during that experience.
19 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello
Thank you for your feedback, its much appreciated. I am sorry that you are feeling disappointed with the way we communicated payment information and have passed your comments to our management team. I have also asked David, your travel designer, to contact you.
I am glad you found Davids help and advice so informative and that you are looking forward to your trip. I hope you have a wonderful holiday.
Kind regards
Sue
Customer Experience Executive.
Level of service
So far, I have been impressed by the service and knowledge given by various staff. Suggestion is every time you ring for a query, a new member of staff picks up and I have experienced they don't have my email which was given to the previous staff. Perhaps, improvement is needed in the networking.
17 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Mr Patel
Thank you for your feedback - it is extremely valuable to us, I am glad to hear you have been impressed by the knowledge of the staff and the service you have received. The staff should be able to locate your email address through the system so I will ensure that the advisors are aware of this.
Thank you for booking with Austravel.
Kind regards
Abi
Customer Experience Leader
Excellent service
Excellent service. Couldn't do enough to help me and find the best options for our journey
Highly recommended.
15 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Linda
Thank you for reviewing your booking experience with us. I am so pleased that Paul was able to help you with the best options for your journey.
Have a wonderful holiday
Kind regards
Abi
Customer Experience Leader
Used company Five times
This is the 5th time I have used Austravel.
Brilliant in every way. The staff know exactly what they are doing.
15 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Alice.
Thank you for your loyalty we very much appreciate it. I will ensure I pass a copy of your kind comments to the team. We are very proud to have staff who know so much about the destination.
We look forward to helping you again in the future.
Kind regards
Abi
Customer Experience Leader
Exceptional service.…
I had an excellent experience with Sharon a few weeks ago. She was brilliant and listened to my request and suggested seat options ,so many thanks to her.
12 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Anne
Thank you very much for your kind comments about your booking experience with Sharon, she will be delighted to hear how pleased you were with the advice she offered.
Enjoy your time in Australia.
Kind regards
Abi
Customer Experience Leader
Excellent stress free service
11 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Beverley
Thank you for your feedback it is extremely valuable to us. Delighted to hear you received excellent, stress free service.
Have an amazing trip!
Kind regards
Abi
Customer Experience Leader
Excellent knowledgeable staff on Oz & NZ
Excellent, courteous and helpful staff dealt with our holiday requests from start to finish. After several planning iterations, Richard Rymer managed to select all the locations in New Zealand that we wanted to visit, together with a great selection of hotels and b&b's. Austravel really are a fantastic company - quick, efficient and very good value for money. It's our 6th visit 'downunder' and we wouldnt trust anyone else.
11 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Ian
Thank you making another booking with Austravel and for your kind comments about your booking experience with Richard, he be so pleased to hear how much you appreciated his help and advice.
We very much appreciate your loyalty and wish you another fantastic trip "downunder"
Kind regards
Abi
Customer Experience Leader
Resposta da Austravel
Hello Barry
Thank you for your kind comments about your booking experience with Richard.
Have a fantastic trip!
Kind regards
Abi
Customer Experience Leader
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