Incorrect part sent after placing order.l, but the after sakes service was excellent. I got in touch with the sales team and duly got a reply from Olivia who arranged for both the delivery of the corr... Ver mais
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Veja o que dizem as avaliações
I ordered 280 gauge refuse sacks and this is exactly what arrived. Very strong sacks and I am very pleased that what I ordered I got. I have ordered from various companies claiming they are sending me... Ver mais
Was not sure which replacement motor required and CS responded quickly. Ordered, arrived and now installed. Also filter sent but incorrect, again CS replaced by courier the next day. Excellent- you c... Ver mais
The item was delivered quickly and unscathed i bought this type of backpack hoover for the job I do (caretaker) and it does save me a lot of time so I can concentrate on other jobs around the estate... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Produtos de Limpeza
- Fornecedor de Peças para Eletrodomésticos
- Mercado industrial
- Fornecedor de equipamentos de aspiração industrial
- Fornecedor de Equipamentos para Zeladoria
- Loja de aspiradores de pó
Sobre Avern Cleaning Supplies (Internet) Ltd
Escrito pela empresa
We offer NEXT DAY delivery on selected machines & same day collection for majority of our items in stock. NEXT DAY MACHINES spares & accessories BOOK A machine DEMO janitorial
Our Vision
At Avern Cleaning Supplies, our vision is to create cleaner, safer, and healthier environments for everyone. We believe that cleanliness is not just a task; it's a way of life. We aspire to be the go-to source for cleaning products that empower individuals and organizations to achieve cleanliness and hygiene goals efficiently and sustainably.
Informações de contato
Unit E6/7 Blackpole Trading Estate East, WR3 8SG, Worcester, Reino Unido
- 0800 9788 499
- Sales@averncleaningsupplies.com
- averncleaningsupplies.com
4,6
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 91% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Numatic 32mm multiple size hoses
We purchased 2 of the Numatic 32mm Multi size hose’s as I was after a longer hose for reaching hard to reach areas like the ceiling. I assumed from the photo that the fitting for attaching the hose to the vacuum was locked together with the hose in the same way the original hose is. However, this isn’t the case and the screw fitting screws onto the hose by only a few turns. Subsequently on vacuuming, the tubing unwinds from the attachment and comes out, repeatedly! It also affects the seal. It’s infuriating. Purchasing this product coincided with the birth of my son so it was not my top priority and I was subsequently outside of the 1 month returns policy when I contacted Avern. They were prepared to offer me a replacement however on confirming I had the compatible vacuum it seemed pointless. It saddens me that on informing Avern (the manager) on a product that doesn’t work as expected and what I consider a misleading product image on their website, they were uninterested. Funnily enough there is no direct means of reviewing the products Avern sell.
4 de agosto de 2025
Avaliação não solicitada
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hello Gemma,
I am sorry you have experienced problems with the Henry hose. Upon investigation I can see that our customer care team responded to you promptly back in September and offered you either a replacement or a full refund. I can see you chose to have a full refund. We strive for a 5 star service, so please do let us know what could we do to improve and apologies again for the negative experience with one of our products.
Kind regards,
Avern
Excellent service as always
Excellent service as always, great prices and delivery was very quick.
30 de abril de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hi Lewis,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hi Cheryl,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
Really helpful in sourcing the right…
Really helpful in sourcing the right replacement motor for my Henry quick delivery, great service
5 de maio de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hi Chris,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Good price came on time
5 de maio de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hi Reginald,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hi Blair,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
The product is as described
The product is as described, and even better because the description didn't mention an additional bag, but in fact it was included. Fast delivery, everything as it should be.
Thank you
5 de maio de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hi Peter,
I'm glad you found our website so helpful. We strive to be the best and are glad we were able to help you with your needs.
Kind regards, Avern
Good quality products
Good quality products, delivered on time, easy to order. Just the job.
11 de maio de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hi William,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
great price and fast delivery next day.
11 de maio de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hi Gordon,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Everi strike again
Unfortunately they were let down by using Everi as the delivery company.
Had to play match the picture with the door in the street to find the item.
11 de maio de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hi Steven,
Sorry to hear you’ve had issues with your delivery. We always strive to provide a 5-star service, so please let us know if there’s anything we can do to put things right or improve your experience.
Kind regards,
Avern
I do not like to give a bad plug…
I do not like to give a bad plug however firstvtime using the mop heads fell to pieces, ive since ordered a more expensive one, it must have been a manufacturing fault.
11 de maio de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hello Martyr,
Thank you for taking the time to give us feedback. We strive for customer satisfaction, and I’m sorry to hear that your experience was only 1 star. Please do not hesitate to get in touch with us - our customer service team is always here to assist if any issues arise, and we would appreciate the opportunity to make things right.
Regards,
Avern
Arrived quickly
11 de maio de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hello Martyr,
Thank you for taking the time to give us feedback. We strive for customer satisfaction, and I’m sorry to hear that your experience was not 5 star. Please do not hesitate to get in touch with us - our customer service team is always here to assist if you had any issues.
Regards,
Avern
Still haven’t got everything I ordered.
11 de maio de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hello Johan,
I can see you have received the vacuum cleaner and additional bags that you ordered. Please accept my apologies for the delay on the dusting brush - this has left us today and should be with you soon :)
Kind regards,
Avern
Emailed them as I was not satisfied…
Emailed them as I was not satisfied with the product. They came back suggesting some solution tgat didn't work out. After that I emailed them again and requested refund, have not heard back since. Update: customer service team got back to me and I am very happy with how their handled it.
11 de maio de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hello Diana,
Sorry to hear you have had negative experience with us. Customer satisfaction is our priority, I will pass your concern to the relevant team to look into. We will get in touch with you shortly :)
Kind regards,
Avern
Great efficient company with v'good prices!
Used to buy spares from them on eBay over many years, since all eBay's stupid UK changes for private buyers/sellers, I deleted my account of 13 years.
Very Glad Avern have their Own website, ordered direct from them the numatic/henry part at cheaper than from them on ebay - Great website, easy to find part & checkout was easy with PPal & as promised arrived in 48HRs to me - Just Perfect, very happy.
Order direct from Avern & teach eBay a lesson how not to upset your users!
5 de maio de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hi Rick,
I'm glad you found our website so helpful. We strive to be the best and are glad we were able to help you with your needs.
Kind regards, Avern
Great service
Great service. Well priced product delivered very promptly. Would recommend.
8 de maio de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hi Debs,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Nag on the helpline is extremely…
Nag on the helpline is extremely helpful. Thank you Nag. The product is excellent. So was the delivery service. All very good.
7 de maio de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hi Dawn,
I'm glad you found Nag so helpful. We strive to be the best and are glad we were able to help you with your needs.
Kind regards, Avern
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hi Lee,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Numeric filter and bags…
Excellent customer service and help getting the right product
30 de abril de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hi Andrew,
I'm glad you found our customer service so helpful. We strive to be the best and are glad we were able to help you with your needs.
Kind regards, Avern
Quick delivery and competitive price
5 de maio de 2026
Resposta da Avern Cleaning Supplies (Internet) Ltd
Hi Deborah,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
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