Another year and another Happy couple getting the best service to book our holiday for next year. We have been lucky to have service from Alex from Away Holidays now for 5 years. With up to date kno... Ver mais
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Veja o que dizem as avaliações
Neil is our go-to person for booking our holidays. Always speedy, efficient (and patient!) when we're drawing up plans. Away were also very good when refund was needed when you couldn't travel to the... Ver mais
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first time I’ve booked with away holidays, and Alex was amazing sorted everything over the phone for my holiday for next year to Zanzibar every detail covered Definitely reccomend Alex and this comp... Ver mais
Southall / Away Holidays I just wanted to take a moment to tell you how truly blessed you are to have someone like Mr Umang working for you. Umang is a very special person in my eyes and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.
Informações de contato
4,7
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We been contacting Alex
We been contacting Alex, second year in a row, regarding our holiday to Mauritius. We are very grateful for all your help Everything was very professional & easy to book.
30 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Valued Customer,
We are delighted to hear that your holiday to Mauritius was as pleasurable as you'd hoped and that our assistance lived up to your expectations. It's always a pleasure assisting you in creating memorable experiences and we are incredibly grateful for your ongoing trust in our service.
Regards,
Away Holidays
Best sales consultant Alex AwayHolidays
This is the second time we have booked a holiday through this company, our agent Alex, I must mention Alex is the best , he always looked after us and ours wishes. We have booked holidays for 8 people and Alex made 0 mistakes everything was just spot on. I was very pleased when I contacted him this year and he had saved all our details I was really impressed by him. And holidays as promised were amazing. Really recommending Away Holidays company they gave me the best deals from all market.
27 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Justina,
Thank you for the wonderful feedback that you've generously shared about our company and agent, Alex, in particular.
Regards,
Away Holidays
Best in class.
I’ve used Awayholidays (specifically Alex) on multiple occasions now.
The knowledge, advice and value for money are simply unmatched.
100% recommend.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Martin,
Thank you for sharing such wonderful feedback . we are absolutely thrilled to hear that your experiences with Awayholidays and Alex in particular have been nothing short of amazing!
Regards,
Away Holidays
Second time booking with Away Holidays-…
Second time booking with Away Holidays- this time Rob helped us with the booking- very patient and helpful. Would recommend any time
23 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Pritty,
Thank you so much for your kind words and for taking the time to share your positive experience with Away Holidays. We really appreciate you being a loyal customer and helping to spread the word about us.
Regards,
Away Holidays
Brooklyn was a joy to work with very…
Brooklyn was a joy to work with very knowledgeable and easy to work with.
18 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Graham,
Thank you for taking the time to share your experiences working with Brooklyn. We are delighted to hear that you found their services knowledgeable and easy to work with.
Regards,
Away Holidays
Great customer service
Great customer service. Excellent value.
Easy to contact and very helpful. Praveen was amazing.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Karen,
Thank you for your valuable feedback. We are incredibly grateful to know that you had a positive experience with our customer service team. Knowing that our customers are happy is always greatly appreciated.
Regards,
Away Holidays
Excellent patient exchange of emails…
Excellent patient exchange of emails and discussions whilst we considered various options. Thank you Brooklyn.
20 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Andy,
Thank you for your kind words. It was a pleasure assisting you as we navigated through the various options available.
Regards,
Away Holidays
Kho Samui - February / Winter break
Excellent service from Brooklyn @ Away Holidays today !
Very patient over 3 days , always obliging when I asked for a different hotel / resort quote !
Found the one we really preferred and gave us a competitive price !
Courteous, kept his promises and customer focused
Very pleased with Away Holidays/ Brooklyn
Thank you very much for all your help / we will always give you opportunities to quote on our next holiday
Clive Allerston
19 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Clive,
We are glad to read the wonderful comments about Brooklyn and how he assisted you efficiently with your holiday booking. We take immense pride in our team and always strive to provide the best service.
Regards,
Away Holidays
Away Hollidays are very experienced in…
Away Hollidays are very experienced in package Hollidays and have a top quality website / if I need to speak to them i ask for praveen who allways gets me the hotel and flights I request at a great price Mr w pollitt
18 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear wayne,
Thank you for taking the time to share your appreciation for our dedicated team member, Praveen, and the travel services we offer at Away Holidays. We are thrilled to hear that our website and packages meet your expectations and cater to your travel needs.
Regards,
Away Holidays
Shouted at over by agent
Recently tried to change flights - asked for a breakdown in costs as in less than 24h the price has gone up over £200.
Agent stated they were unable to provide the breakdown. Asked politely surely they can - agent ended up shouting over the phone. Never booking again with away holidays.
14 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Darsh,
We wanted to apologize for the unpleasant experience you had with our travel agent recently.
Regarding your inquiry about the sudden increase in price, unusual spikes can occur depending on several variables such as airlines changing fares, availability of seats and the time of booking however if you can share the booking reference number with us then can look into the booking and provide you the breakdown
Regards,
Away Holidays
I was served by Praveen at aways…
I was served by Praveen at aways holidays
From start to finish he was absolutely fantastic. Gave me a great deal and understood my query.
Thank you Praveen for arranging such an amazing holiday for my parents.
7 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Paulo,
Thank you so much for taking the time to provide us with your feedback about our representation, Praveen. We are delighted to hear that Praveen provided you with excellent service from the beginning to the end.
Regards,
Away Holidays
Great service from parveen very
Great service from parveen very
helpful in arranging our booking. Quick and efficient
Thanks Parveen
10 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Valued Customer,
We are very pleased to hear that you had such a positive experience with our booking service. Parveen is indeed an asset to our team and we're delighted that her diligent efforts made your process seamless and efficient.
Regards,
Away Holidays
Rob totally understood the requirements…
Rob totally understood the requirements and patiently, and professionally helped me select the right holiday at the right price. Thankyou
8 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Pauline,
We are thrilled to know that Rob was able to assist you effectively, ensuring a smooth and successful booking.
Regards,
Away Holidays
I have just booked holiday and Neil was…
I have just booked holiday and Neil was very helpfull and profetional.
I will use Awayholidays again.
Thank you.
4 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Adiam,
Thank you for your kind words and for choosing Awayholidays for your booking.We are thrilled to hear about your positive experience with Neil and how helpful and professional he was.
Regards,
Away Holidays
2nd time booking with away holidays
This is our 2nd time booking with away holidays. Had a great experience 1st time around so came back. Rob was great at finding other options that might suit, very good prices as well. We had some difficulties making our mind up and Rob was very patient and ready to make changes to find us what we wanted.
2 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Valued Customer,
Thank you very much for taking the time to give us feedback on your experience with Away Holidays for your second booking. We're thrilled to know that you had a great experience both times, and that Rob was able to provide you the excellent customer service that we always strive to offer.
Regards,
Away Holidays
Just made our 6th booking with Away…
Just made our 6th booking with Away Holidays. Always found them very helpful, this time we dealt with Alex who we found to be extremely efficient in helping us find exactly what we wanted. We had a good idea what we thought we wanted but he helped modify our requests to make the holiday even better. Having compared prices previously Away Holidays always seem to be the best price.
2 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Carol ,
We truly appreciate your loyalty and are thrilled to hear that you found our team, especially Alex, helpful in ensuring you get the best holiday experience. Customer satisfaction is our number one priority and it's good to know that we have been successful in meeting your expectations.
Regards,
Away Holidays
Absolutely brilliant!
Glen was absolutely amazing and helped us find our perfect holiday to Abu Dhabi. Having been messed around by a different travel agency company we spoke to Glen who found us exactly what we wanted for the right price. We received all our travel documents quickly. Thank you so much, Glen! We will definitely be back.
26 de outubro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Valued Customer,
Thank you very much for taking the time to provide us with such a generous review. We are extremely pleased to hear that Glen provided you with exceptional service.
Regards,
Away Holidays
Rob was very patient very professional…
Rob was very patient very professional & very knowledgeable
2 de novembro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Valued Customer,
Thank you very much for your kind words about Rob. It is indeed our pleasure to hear that you found his service professional and knowledgeable.
Regards,
Away Holidays
Returning customer
As a returning customer, we have always been delighted with the service from Brooklyn. He is very prompt in his replies and always offers the best price and options for our holidays. Our go-to travel agent, wouldn’t hesitate to use them again!
30 de outubro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear Valued Customer ,
Thank you for taking the time to provide feedback about your experience with our service. It is always gratifying to know that our efforts have not gone unnoticed.
Regards,
Away Holidays
Excellent advisor & price
Second year booking with Praveen. Service was excellent, process was simple all calls & e-mails returned and the price was the best out there.
Can’t fault the level of service provided and can thoroughly recommend Away Holidays
23 de outubro de 2025
Avaliação não solicitada
Resposta da Awayholidays
Dear yvonne,
Thank you for appreciating our simple process, prompt communication, competitive pricing, and overall service. We take pride in providing our customers with the best experience possible, and it’s the real testament of our hard work when we get positive feedback like yours.
Regards,
Away Holidays
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