Baby and Child Store Avaliações 

yet another seemless experience, kept up to date with order, staff really know their stuff when it comes to strollers, really competitive on price and quick seamless delivery, delivered to me on day of purchase from store, highly recommend

I really couldn’t recommend this store more. I’m encouraging all my pregnant friends and parents to go to this store if they need anything! I was looking to purchase a travel system (pram and car seat) and this was the 4th store I’d had an appointment at including John Lewis, Mamas and Papas and another independent retailer. This store by far gave me one of the best experiences and assistance in helping choose a pram and car seat that was right for my needs.

Unlike the major retailers this store is independent and doesn’t try to promote certain brands for commission etc. they give really good, heavily researched advice that comes for years of experience. As a local, family run business they have years of knowledge to share with customers and they don’t pressure you to buy anything. They are very patient, kind and caring, helping to price match a deal I was offered from a major retailer. They will also take the time to help you test prams and car seats in your car so you know what will fit, which is something some of the retailers in malls don’t offer and can end up telling you certain things won’t fit your car, when they actually do!

Once I placed my order, the staff delivered it to my door and helped me to fit the car seat. They also offered to set up the pram but I enjoy doing that myself. Delivery was really quick and a short turn around. They have much more flexibility to accommodate your needs rather than larger retailers.

I’m grateful for the staff taking to time to explain car seat safety etc to me and all that I learned. Due to limited time staff turnover, larger retailers don’t have the wealth of knowledge as the staff at this store. I truly had a seamless and great experience with the Baby & Child store and couldn’t recommend it highly enough! I’ll certainly buy from them in the future.

Quick, easy, great prices, good comms

I have ordered the pink dr brown bottle set it said 7-10 days i used my amazon account to pay as it suggested it at the bottom. Amazon doesn't have track of me ordering my bottles and I've had no email but money has gone out my bank account. I hope the bottles actually come its been 8 days now I'm getting worried as I'm due very soon

Really easy to use website, great range of products and great prices, we even got a free luxury mattress with our order. Also plenty of options to spread the payments which is really useful at such an expensive time

**UPDATE – 26 August 2026**

Unfortunately, my experience with Baby & Child Store has become even more disappointing since my original review.

Following the delivery issues, the company offered a small goodwill payment, which I reluctantly accepted. I then followed up regarding a separate delivery charge refund that had previously been agreed.

Despite reminding them of this, I was told that because I had accepted the goodwill payment, the matter was no longer being dealt with by customer services. When I queried this, rather than providing a clear explanation, I was told that I had "chosen not to adhere" to the goodwill agreement and that the matter had been closed.

This unfortunately sums up my experience with the company: poor communication, inconsistent information and having to repeatedly chase matters that should have been straightforward.

A very disappointing experience, and I would not recommend this company.

** See original review below. **

I placed an order totalling £744.09 at the end of June, including nursery furniture, and was advised that the furniture would be delivered before 21 July. Unfortunately, what followed was several weeks of chasing for updates and very poor communication.

The furniture was not actually dispatched until 21 July, despite the agreed delivery timescale being before this date. It was then sent on a two-day service, meaning the original delivery commitment had already been missed before it had even been dispatched.

The delivery itself was extremely frustrating. I was given delivery dates and time slots on two consecutive days, only for the deliveries not to arrive. I waited at home unnecessarily, and when I tried to track the order, the tracking system wasn't working.

The furniture was eventually delivered at around 9pm on 24 July, which was obviously far from convenient.

Another disappointment was the delivery service. My order confirmation specifically stated that a "Room of Choice Furniture Delivery Service" was included. This was not provided, with the furniture ultimately being delivered by a third-party courier. As I was eight months pregnant and unable to move the boxes myself, they were left in my living room for almost a week until I could arrange help to move them.

I appreciate that Baby & Child Store ultimately accepted responsibility and offered a (very) small goodwill refund, which I have accepted. However, I don't feel this adequately reflects the level of inconvenience caused. I was also previously told that my delivery charge would be refunded, but I have had to chase this separately and am still waiting for it to be processed.

The most disappointing aspect has been the communication throughout. I received inconsistent information, repeatedly had to chase for updates and felt that nobody seemed to have a clear picture of what was happening with my order. Even after the complaint was resolved, I have still had to chase an agreed refund.

To be fair, the furniture itself arrived in good condition and all items were eventually received. My complaint is entirely about the customer service, communication and delivery experience.

Overall, I would not recommend Baby & Child Store based on my experience. For a £744 order, I expected considerably better communication and a much smoother delivery process, particularly when purchasing nursery furniture during pregnancy.

I hope the company takes this feedback seriously and reviews its customer service and delivery processes, as this experience was unnecessarily stressful from start to finish.

Fast delivery! Great product

Order placed and paid for over 3 months ago and still haven’t had a delivery date! Order from elsewhere.

Ordered and arrived the next day! Really quick delivery!

Beautiful first cuddle toy. Very good value, quality and delivery. Would recommend.

Arrived v quickly. Much sooner than expected. Which was really good as I was a little bit last minute in ordering and it arrived on my grandson’s birthday!!

Arrived on time, product as expected

Very helpful and good price thank you ☺️

Great price. Great item. Such a slow drawn out delivery.
Wanted the item a few days ago.
Was left in the middle of my driveway.

The pushchar is not good

Easy to order, very fast delivery

Item as described , prompt delivery, no damage to item.

Fantastic purchase and arrived on time

Great price and quick delivery