Baby and Child Store Avaliações 

4.355
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We had a lovely experience in store while choosing our first pram. As first-time parents, everything was new to us, but the lady who served us was so friendly, helpful and patient. She took the time... Ver mais

Avaliado com 5 de um total de 5 estrelas

Such a lovely shop! The staff were really helpful and knew so much about the highchairs. It was great that they could speak from their own personal experience and give advice based on what they’d ac... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I have ordered the pink dr brown bottle set it said 7-10 days i used my amazon account to pay as it suggested it at the bottom. Amazon doesn't have track of me ordering my bottles and I've had no emai... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ease of ordering our products was brilliant from Baby and Child and it was our first order. Orders came separate so had my bulky items delivered first by ‘AIT Home Delivery’ Jang was brillia... Ver mais

Detalhes da empresa

  1. Loja para Bebês

Sobre Baby and Child Store

Escrito pela empresa

Baby and Child Store specialises in the world of nursery retail, offering a wide array of pushchairs, car seats, nursery furniture, toys, and gifts. What began as a humble family business has now evolved into a multi-channel retailer, with operations based out of our warehouse in London SE6 and more recently, our showroom. We pride ourselves in delivering exceptional customer service. Our team don’t earn commission on sales, our focus is on ensuring that we guide our customers towards the right products for them in terms of lifestyle and budget. Shop Now Contact Us

Friendly Expert Advice

Escrito pela empresa

Call us on 0208 295 6444
Free gifts with all purchases over £200

Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 54% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(4.355)

197 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good experince

Delivery was much faster than anticipated, products were of good quality and on sale.

9 de julho de 2026
logotipo da Baby and Child Store

Resposta da Baby and Child Store

Hi Florence

Thank you for your feedback and we are please to hear that you were happy with your Venicci Pushchair.

Please don't hesitate to contact us if we can be of further assistance.

Kind regards

The Customer Service Team

Avaliado com 5 de um total de 5 estrelas

Impressed with how my order was…

Impressed with how my order was processed. I was kept informed all the way . Delivery was so quick . Very happy and would use the company again x

16 de julho de 2026
logotipo da Baby and Child Store

Resposta da Baby and Child Store

Hi Lynn

Thank you for your feedback and we are pleased to hear that you were happy with the service.

Please dont hesitate to contact us if we can be of further assistance.

Kind regards

The Customer Service Team

Avaliado com 5 de um total de 5 estrelas

Fast deliver and our pram turned out…

Fast deliver and our pram turned out amazing. No fuss at all

18 de julho de 2026
logotipo da Baby and Child Store

Resposta da Baby and Child Store

Dear Trevor

Thank you for your review and we are pleased to hear that you were happy with the Doona I Car Seat/Pram.

Please dont hesitate to contact us if we can be of further assistance.

Kind regards

The Customer Service Team

Avaliado com 5 de um total de 5 estrelas
logotipo da Baby and Child Store

Resposta da Baby and Child Store

Dear Mr Davies

Thank you for providing your feedback and we are pleased to hear that you were happy with the service.

Please dont hesitate to contact us if we can be of further assistance.

Kind regards

The Customer Service Team

Avaliado com 5 de um total de 5 estrelas

Don't Risk a Smaller Imitation – Buy from Baby and Child Store

I highly recommend the Out'N'About Double Travel Bag. It's an excellent product, well made, and fits the buggy perfectly, making travelling through the airport with young children much easier.

I purchased mine from Baby and Child Store and was delighted with both the product and the service. I later bought what was advertised as the same bag from another supposedly reputable company, but it was completely different. It was much smaller, making it very difficult to fit the buggy inside, especially when travelling through the airport with small children.

I would definitely recommend buying from Baby and Child Store to ensure you receive the genuine, correctly sized travel bag.

10 de julho de 2026
logotipo da Baby and Child Store

Resposta da Baby and Child Store

Hi Lynette

Thank you for your kind words and we are pleased to hear that you were happy with the overall experience and the product.

Please dont hesitate to contact us if we can be of further assistance.

Kind regards

The Customer Service Team

Avaliado com 5 de um total de 5 estrelas

Good price and quick delivery

Good price and quick delivery. Thanks

8 de julho de 2026
logotipo da Baby and Child Store

Resposta da Baby and Child Store

Dear Susan

Thank you for taking the time to provide your review and we are pleased to hear of your experience.

Please dont hesitate to contact us if we can be of further assistance.

Kind regards

The Customer Service Team

Avaliado com 5 de um total de 5 estrelas

Good price

Good price, great pram, helpful customer service

13 de julho de 2026
logotipo da Baby and Child Store

Resposta da Baby and Child Store

Hi Mark

Thank you for your feedback and we are pleased to hear that you were happy with the service.

Please dont hesitate to contact us if we can be of further assistance.

Kind regards

The Customer Service Team

Avaliado com 5 de um total de 5 estrelas

We purchased the Obaby Nika nursery…

We purchased the Obaby Nika nursery furniture, excellent quality delivered to a room of choice it really is great value for the price. Also easy to order using a payment plan

18 de julho de 2026
logotipo da Baby and Child Store

Resposta da Baby and Child Store

Dear Jim

Thank you for your feedback and we are pleased to hear that you like the Obaby Nursery Furniture.

Please don't hesitate to contact us if we can be of further assistance.

Kind regards

The Customer Service Team

Avaliado com 5 de um total de 5 estrelas

Fast delivery

Fast delivery, excellent service and cheaper than anywhere else

12 de julho de 2026
logotipo da Baby and Child Store

Resposta da Baby and Child Store

Dear Elizabeth

Thank you for sharing details of your experience and we are pleased to hear that you were happy with the service.

Please dont hesitate to contact us if we can be of further assistance.

Kind regards

The Customer Service Team

Avaliado com 5 de um total de 5 estrelas

5* cannot recommend enough

Honestly they have soo much to choose from it’s unbelievable. The amount of different Cybex bundles they have is insane. I found the perfect bundle for my needs that I could not find anywhere else. Other retailers have nothing on this company when it comes to choice. It’s a shame I didn’t come across them sooner when searching the web.. it’s only by chance they popped up in an Advert on my instagram. My delivery said 5-10 working days which I was fine with as I had gone months without a double pram so a few more days wouldn’t hurt.. but my item arrived the next day no messing about!! I was extremely happy with the service, price, delivery and my pram its self. Can’t not recommend enough.

13 de julho de 2026
logotipo da Baby and Child Store

Resposta da Baby and Child Store

Hi Sian

Thank you for your feedback and we are pleased to hear that you were happy with your item and the service.

Please don't hesitate to contact us if we can be of further assistance.

Kind regards

The Customer Service Team

Avaliado com 1 de um total de 5 estrelas

I do not recommend this store

I do not recommend this store. I bought a jogging stroller. Paid an awful lot of money. From the word go it has been faulty. The back wheels are constantly flat. The front wheel is squint and constantly turns right even when I don’t want it to. The breaks don’t work. They will NOT refund me. I haven’t been able to use the buggy properly since I got it and now can’t use it at all. It has put my son in dangerous position when the buggy tipped on a bus due to break not working. They keep telling me to send it back for fault testing with no buggy to use. They have scammed me and I would not recommend! Reporting to trading standards.

17 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I cannot recommend this store.

My order was placed on 27 June. Although I selected the free No-Rush delivery, I was repeatedly given different explanations about when the order would actually be dispatched. After numerous emails, I was eventually told that the stock had been available since 1 July and had been reserved specifically for my order, but that it would simply remain waiting because standard delivery orders are prioritised over No-Rush orders. At no point could anyone provide a realistic dispatch date.

The delivery itself was even worse.

The courier left a large delivery outside the apartment building instead of bringing it inside to the communal entrance. My wife was home alone with our baby and was expected to carry the delivery up to the third floor by herself.

When I complained, the store simply referred me to their “front door delivery” policy. However, leaving a delivery outside a block of flats is not what most customers would reasonably understand as delivery to the front door. Even after raising this concern, they would not clearly explain whether leaving goods outside the building is actually their standard.

The products may be fine, but the overall customer experience was not. Poor communication, excessive waiting despite stock being available, and an unacceptable delivery experience have left me with no confidence in ordering from this retailer again.

17 de julho de 2026
Avaliação não solicitada
logotipo da Baby and Child Store

Resposta da Baby and Child Store

Dear Deniss

Thank you for your feedback and we are sorry to hear of the issues that you encountered regarding the delivery and timeframe.

I can see that a manager has been in touch with you to discuss the issues.

Please don't hesitate to contact us if we can be of further assistance.

Kind regards

The Customer Service Team

Avaliado com 5 de um total de 5 estrelas

I thought I’d ordered the wrong model

I thought I’d ordered the wrong model, and the customer service was absolutely second to none! Well CS team. You put my mind at rest, even when only half Oder was delivered in the morning and the main box on the afternoon, you were there to reassure me all was good.

11 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, order delivered on time and in perfect condition. Ordered their most expensive pram. Free gift too.

9 de novembro de 2025

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