If I could give more stars i genuinely would. From the products to the customer service Batanaful go above and beyond. I have been a repeat customer for years and have put friends and family onto thei... Ver mais
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Veja o que dizem as avaliações
Very satisfied with shipping considering I live in Ireland. Product is fantastic, I purchased the wonder oil and have been using before wash day 3 times a week. After 3 weeks of use I already see new... Ver mais
A empresa respondeu
Great customer service , easy to use website and great shopping expereince.Products arrived in good time and nicely packed .I have tried both Wonder oil and Batana oil and both of them are easily abso... Ver mais
I am very excited when Batana products arrived - delivered by postman. The box was torn opened inside the plastic bag. The plastic bag looks like resealed - one end straight line sealed but other en... Ver mais
Detalhes da empresa
- Loja de produtos para cabelo
- também em
- Centro de Saúde e Beleza
- Fornecedor de Produtos de Beleza
- Loja de Cosméticos
- Loja de Produtos de Beleza
Escrito pela empresa
Batanaful is a haircare company that harnesses the power of Batana oil, a national treasure from Honduras with centuries of tradition in indigenous haircare. Our products are formulated with scientific precision to address common hair issues, offering safe and effective solutions for all hair types.
Informações de contato
Reino Unido
- support@batanaful.com
- batanaful.com
4,1
Muito Bom
184 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Batanaful Haircare
Thank you so much for taking the time to share your review with us. We sincerely appreciate your feedback and are thrilled to hear that you thoroughly enjoyed our product.
FABULOUS
I’ve been using the bantana oil for a long period of time now and my hair has never looked better. This product works really well on my hair, it’s made it longer and so much healthier. I definitely recommend buying as I will continue to order!!
14 de maio de 2023
Avaliação não solicitada
Resposta da Batanaful Haircare
Thank you so much for taking the time to share your review with us. We sincerely appreciate your feedback and are thrilled to hear that you thoroughly enjoyed our product.
We strive to provide exceptional products that bring joy and satisfaction to our customers, and your feedback reassures us that we are on the right track.
Once again, thank you for your valuable feedback. We look forward to serving you again in the future and providing you with more delightful experiences.
I shouldve read the reviews before…
I shouldve read the reviews before ordering. They seem to consistently have a shipping issue with a shipping company. I think it is actually a supply issue or process issue.
In my case, they created a shipping label. Nothing happens until you complain, then they blame shipping company and create another shipping label and cancel the old one.
Im not sure how long they intend to do this. I still have not received my product after a month.
30 de março de 2023
Avaliação não solicitada
Resposta da Batanaful Haircare
Dear Popo,
Thank you for taking the time to share your feedback. We appreciate your concerns and would like to address them accordingly. However, we couldn't locate any records matching the name associated with your review in our customer database. As a result, we suspect that this might be a case of mistaken identity or a potentially fraudulent review.
At our company, we prioritize customer satisfaction and strive to provide a seamless shopping experience. We take shipping issues very seriously and work diligently to resolve any such problems promptly. While occasional shipping delays can occur due to unforeseen circumstances beyond our control, we always aim to find a resolution that meets our customers' expectations.
To better assist you, we kindly request that you provide us with additional information such as your order number or the name associated with your purchase. This will help us investigate the matter thoroughly and ensure that we address any legitimate concerns you may have. Our customer support team is available around the clock to assist you, and we are committed to resolving any outstanding issues promptly and professionally.
Please reach out to our customer support department at support@batanaful.com so that we can gather the necessary details and work towards a satisfactory solution. We are eager to rectify any inconvenience you may have experienced and restore your faith in our company.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Kieran
Batanaful
The best hair oil I have ever used
Wow. I used batana oil and after 4 years of going to the hair dressers, my hair dresser told me my hair has grown. I have never heard this before. I went back and ordered another batch in bulk and my package arrived speedily
4 de maio de 2023
Avaliação não solicitada
Resposta da Batanaful Haircare
Thank you so much for taking the time to share your review with us. We sincerely appreciate your feedback and are thrilled to hear that you thoroughly enjoyed our product.
We strive to provide exceptional products that bring joy and satisfaction to our customers, and your feedback reassures us that we are on the right track.
Once again, thank you for your valuable feedback. We look forward to serving you again in the future and providing you with more delightful experiences.
Ive been waiting for my package almost…
Excellent product, its the real deal !
Unfortunately my replacement package came in and the bottle was open and emptied out in the box it was in.
Canada post put it in a plastic bag which pretty much said your product is damaged and sorry for the inconvenience.
6 de fevereiro de 2023
Avaliação não solicitada
Came late
Ordered over a week ago and my item hasn’t even been dispatched. I emailed them, messaged them on social media and no one is answering. I truly believe that the website is a scam, and the “good” reviews on here, are bots or fake customers. I will be contacting the bank and I hope no one else falls into their trap.
**UPDATE**
I received the package on 20/01/2023. It was mainly late due to the Royal Mail being cyber hacked but also cause they sent it late, so that’s why I’m taking away 1 star
9 de janeiro de 2023
Avaliação não solicitada
Resposta da Batanaful Haircare
Thank you for choosing our product and placing an order with us. We appreciate your trust in our brand. We hope our oil meets your expectations and provides you with a great experience.
Your feedback is valuable to us. We would love to hear your thoughts and impressions after using our oil. Please feel free to share your feedback, as it will help us improve our products and serve you better in the future.
Great product
Very satisfied with shipping considering I live in Ireland. Product is fantastic, I purchased the wonder oil and have been using before wash day 3 times a week. After 3 weeks of use I already see new baby hairs and a major difference in my hairs density. Other people have also noticed a difference. I suffer from hormonal imbalance and other issues which have caused me severe hair loss and balding. Of course I have adjusted my diet as well but this is a great add on and has given me a much needed confidence boost! Will be purchasing this product again.
29 de dezembro de 2022
Avaliação não solicitada
Resposta da Batanaful Haircare
Thank you so much for taking the time to share your review with us. We sincerely appreciate your feedback and are thrilled to hear that you thoroughly enjoyed our product.
We strive to provide exceptional products that bring joy and satisfaction to our customers, and your feedback reassures us that we are on the right track.
Once again, thank you for your valuable feedback. We look forward to serving you again in the future and providing you with more delightful experiences.
shipping
Making the order was easy but over a week later I still have not received a shipping confirmation
29 de setembro de 2022
Lovely oil
Great packaging and can’t wait to see results with this oil. I love the cards that came with it.
22 de setembro de 2022
Resposta da Batanaful Haircare
Thank you for choosing our product and placing an order with us. We appreciate your trust in our brand. We hope our oil meets your expectations and provides you with a great experience.
Your feedback is valuable to us. We would love to hear your thoughts and impressions after using our oil. Please feel free to share your feedback, as it will help us improve our products and serve you better in the future.
DO NOT ORDER
DO NOT ORDER
They will mark the item as “dispatched” on their shopify admin and even give you tracking number but they will not dispatch.
Order my product over a week ago because it said I’d get my order within a certain time period but still have not received it.
Also cannot get in contact with them at all so they have basically robbed me…seems I’m not the only one too
5 de setembro de 2022
Avaliação não solicitada
I have been using Batanful for about a…week
I have been using Batanful for about a week now, and there is a significant improvement in my skin. My hair is alot stronger and thicker! I will be purchasing again.
17 de agosto de 2022
Resposta da Batanaful Haircare
Thank you so much for taking the time to share your review with us. We sincerely appreciate your feedback and are thrilled to hear that you thoroughly enjoyed our product.
We strive to provide exceptional products that bring joy and satisfaction to our customers, and your feedback reassures us that we are on the right track.
Once again, thank you for your valuable feedback. We look forward to serving you again in the future and providing you with more delightful experiences.
Resposta da Batanaful Haircare
Thank you so much for taking the time to share your review with us. We sincerely appreciate your feedback and are thrilled to hear that you thoroughly enjoyed our product.
So far so good
8 de julho de 2022
Resposta da Batanaful Haircare
Thank you for choosing our product and placing an order with us. We appreciate your trust in our brand. We hope our oil meets your expectations and provides you with a great experience.
Your feedback is valuable to us. We would love to hear your thoughts and impressions after using our oil. Please feel free to share your feedback, as it will help us improve our products and serve you better in the future.
It was great seeing the original oil
It was great seeing the original oil
Amazing product
17 de junho de 2022
Resposta da Batanaful Haircare
Thank you so much for taking the time to share your review with us. We sincerely appreciate your feedback and are thrilled to hear that you thoroughly enjoyed our product.
Made this purchase on the 25th of may
Made this purchase on the 25th of may. Haven’t received the item. Have tried to email the support team on several occasions and still haven’t heard back from them.
10 de junho de 2022
Resposta da Batanaful Haircare
Thank you for taking the time to share your feedback. We apologize for the shipping delays you experienced with your recent order. We understand that timely delivery is essential, and we sincerely regret any inconvenience this may have caused you.
I still have yet to receive my package…
I still have yet to receive my package and the tracking number that was given isn’t able to give me any information or any updates. So idk if I still have a package on the way or if it’s lost in the mail!
10 de junho de 2022
Resposta da Batanaful Haircare
Thank you for taking the time to share your feedback. We apologize for the shipping delays you experienced with your recent order. We understand that timely delivery is essential, and we sincerely regret any inconvenience this may have caused you.
Haven't even received my order
Haven't even received my order, can't even track my order, ordered over a week ago!
2 de junho de 2022
Resposta da Batanaful Haircare
Thank you for taking the time to share your feedback. We apologize for the shipping delays you experienced with your recent order. We understand that timely delivery is essential, and we sincerely regret any inconvenience this may have caused you.
I love this this oil!
24 de maio de 2022
Resposta da Batanaful Haircare
Thank you for choosing our product and placing an order with us. We appreciate your trust in our brand. We hope our oil meets your expectations and provides you with a great experience.
Your feedback is valuable to us. We would love to hear your thoughts and impressions after using our oil. Please feel free to share your feedback, as it will help us improve our products and serve you better in the future.
Amazing customer service!!
14 de maio de 2022
Resposta da Batanaful Haircare
Thank you for choosing our product and placing an order with us. We appreciate your trust in our brand. We hope our oil meets your expectations and provides you with a great experience.
Your feedback is valuable to us. We would love to hear your thoughts and impressions after using our oil. Please feel free to share your feedback, as it will help us improve our products and serve you better in the future.
I paid my order
I paid my order, but no new since …
No shipping info, no mail, nothing
9 de abril de 2022
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