Cookies were absolutely fantastic, arrived right on time! My husband loved them as a birthday treat. Will definitely consider trying some of the other products for the next special occasion.
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Veja o que dizem as avaliações
Terrible cookie just tasted like pure sugar, the WORST cookie we have ever tasted. And for almost £4. Ridiculous and full of chemicals
Red velvet NY cookies 🤤 i ordered these after they weren't available at the metrocentre stall for weeks and weeks. They were individually packaged and placed in a box. They came on time, on my select... Ver mais
A empresa respondeu
Great company, delicious cookies, and oh so divine done in the microwave. Thank you so much ❤️
Detalhes da empresa
Escrito pela empresa
At Batch’d, we’re passionate about indulgence. Born in Yorkshire, we specialise in handcrafted, small-batch sweet treats made with premium ingredients and big flavours. From our signature stuffed cookies and cookie pies to brownies, donuts, ice cream and milkshakes — every treat is made to impress. With locations across the UK, our mission is simple: to bring joy, one bite at a time. Loved your visit? Leave us a review and let others know what you tried!
Informações de contato
Unit 3-5 Brookfield Trading Estate, LS10 1EY, Leeds, Reino Unido
- 0330 043 4575
- hello@batchd.co.uk
- batchd.co.uk
4,2
Muito Bom
231 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 28% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ive only ordered once and will not be…
Ive only ordered once and will not be buying again. The donuts came and my husband went to eat them the next day and it was inedible. Won't be buying again.
20 de junho de 2025
Avaliação não solicitada
Resposta da Batchd
We're sorry to hear you were disappointed with your order. Just to clarify, the shelf life of our donuts is clearly stated on each product page, and there's also a section in our FAQs advising that donuts should be eaten the same day they are delivered. Unfortunately, they won't be at their best the next day, which is why we always recommend consuming them immediately.
Thanks again for giving us a try. We do hope you'll consider trying some of our other products in the future, such as our cookies or brownies, which have a much longer shelf life and might be a better fit for consuming over a period of days.
The best donuts you'll ever eat!
The best donuts you'll ever eat by far! I first heard of them in Camden Market last month and tried the oreo, it was amazing. So I ordered a box of 4 for a birthday this month and they were all delicious. Freshly made, delivered on the date I requested, and I received updates on my delivery by email. Fantastic service, highly recommend ordering these donuts!
13 de junho de 2025
Avaliação não solicitada
Resposta da Batchd
Thank you so much for this amazing review! So happy you discovered us in Camden and loved your donuts — sounds like the perfect birthday treat! Can’t wait to deliver more goodies your way soon!
I use them every year for birthdays
I use them every year for birthdays. So convenient, amazing choice and always gets delivered on time!
20 de junho de 2025
Avaliação não solicitada
Resposta da Batchd
Thanks so much for being a loyal fan! We love being part of your celebrations and promise to keep the treats coming right on time. Here’s to many more birthdays together!
Tasty cakes
A gorgeous selection of really tasty cakes I bought my husband for Father’s Day from his son. Would highly recommend!
13 de junho de 2025
Avaliação não solicitada
Resposta da Batchd
Thanks so much! We’re thrilled your husband loved his Father’s Day cakes — what a lovely gift from his son! We really appreciate the recommendation and hope to sweeten many more special moments!
Honesty is key
Honesty is key! First of all I paid extra money for delivery for a specific time and they didn't come on that time spoke with the team and they refused to refund the delivery fee. The treats weren't whatni was expecting as they look nice but didn't taste nice. But the more disappointing thing is how batchd are thieves and don't refund you the money when they don't deliver on time.
6 de junho de 2025
Avaliação não solicitada
Resposta da Batchd
Hello,
We’re really sorry to hear you were disappointed with your experience.
While we completely understand your frustration, especially with the delivery arriving an hour later than expected, we’d like to clarify that all our parcels are shipped via DPD and the delivery fee you paid goes directly to them for their timed delivery service. We did dispatch your order on time from our side, but unfortunately, the delay occurred while it was in DPD’s hands. We’d definitely recommend reaching out to them regarding a complaint for the missed time slot.
We’re also sorry to hear the treats didn’t meet your expectations. That’s never what we want for our customers, and we really appreciate the feedback — we’re always working to improve, so we’ve passed your comments on to our baking team. While we’re proud to have thousands of happy customers who enjoy our bakes every week, we understand that taste is personal, and we’re sorry that this selection wasn’t quite right for you.
Delicious food and really helpful and…
Delicious food and really helpful and polite staff, loved it
7 de junho de 2025
Avaliação não solicitada
Resposta da Batchd
Thank you! We’re so glad you enjoyed the food and had a great experience with our team — we’ll make sure to pass on the kind words! Hope to see you again soon!
My experience was amazing the food they…
My experience was amazing the food they served was just to die for. I’ll deffo be coming back here xx
2 de junho de 2025
Avaliação não solicitada
Resposta da Batchd
So glad to hear you loved it — food to die for is exactly what we aim for! Can’t wait to welcome you back soon!
Amazing worker.Amazing food.Just 10/10
2 de junho de 2025
Avaliação não solicitada
Resposta da Batchd
Thanks a million! We’re all about 10/10 vibes — glad you loved the food and the team! Hope to see you again soon!
Beautiful
Beautiful food every time I have eaten their treats! Always lovely staff! :)
11 de maio de 2025
Avaliação não solicitada
Resposta da Batchd
Thank you! We’re so happy you love our treats and enjoy the friendly vibes — can’t wait to serve you again soon!
Beautifully presented cakes served in a…
Beautifully presented cakes served in a branded bag and box.
Tastes lovely and great value for money
30 de maio de 2025
Avaliação não solicitada
Resposta da Batchd
Thank you so much! We take pride in every detail, from presentation to taste, and love hearing you enjoyed it all. Looking forward to your next sweet treat!
Scrumptious metro doubts
Bought two donuts from the metro centre stall. Staff were lovely and the donuts were to.
30 de maio de 2025
Avaliação não solicitada
Resposta da Batchd
Thanks so much! We’re thrilled you enjoyed the donuts and had a great experience with our team. Hope to see you again soon for more tasty treats!
Amazing staff
30 de maio de 2025
Avaliação não solicitada
Resposta da Batchd
Thanks a lot! We’re lucky to have such an amazing team — glad you noticed!
Good and selection is so good
Good and selection is so good. Didn’t wait long and staff so friendly
30 de maio de 2025
Avaliação não solicitada
Resposta da Batchd
Thanks so much! We’re all about great choices, speedy service, and friendly vibes — glad you had a good experience! Hope to see you again soon!
Gorgeous icecream and Oreo doughnut
Gorgeous icecream and Oreo doughnut. A little pricey but a nice treat.
30 de maio de 2025
Avaliação não solicitada
Resposta da Batchd
Thanks so much for your lovely review! We're thrilled you enjoyed the ice cream and Oreo donut — definitely a top-tier combo. We totally get that treats can feel like a splurge, and with the rising cost of quality ingredients (especially chocolate!), we do our best to keep things fair while making sure every bite is worth it. Hope to treat you again soon! 🍦🍩
Fab cheerful super friendly and helpful…
Fab cheerful super friendly and helpful service at the metro centre! All treats always so tasty!
30 de maio de 2025
Avaliação não solicitada
Resposta da Batchd
Thanks a ton! We love serving up tasty treats with a big smile — so glad you enjoyed both the goodies and the service! Can’t wait to see you again!
Fantastic first time trying these
Fantastic first time trying these. Will be back soon...
30 de maio de 2025
Avaliação não solicitada
Resposta da Batchd
Thanks so much! We’re thrilled you loved your first taste — can’t wait to welcome you back for more soon!
Food is always amazing
Food is always amazing, great range and friendly service!
29 de maio de 2025
Avaliação não solicitada
Resposta da Batchd
Thank you! We’re so glad you love our food, choices, and friendly team — looking forward to serving you again soon!
Resposta da Batchd
We totally get it — with the cost of living and soaring prices of ingredients like chocolate, keeping prices low is a real challenge. We’re working hard to keep our treats tasty and affordable for everyone! Thanks so much for your support.
Resposta da Batchd
Thanks so much! We understand everyone loves a great deal, and with rising costs of ingredients, we do our best to keep prices as fair as possible while delivering top-quality shakes. We really appreciate your support!
Resposta da Batchd
Thanks so much! We’re all about keeping it friendly, fast, and efficient — glad you noticed! Hope to see you again soon!
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